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Buckman Labs

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John Fuller
John Fuller

Buckman Labs created an early knowledge management system called K'Netix to facilitate sharing of best practices across its global operations. K'Netix allowed employees to ask questions and find answers in forums and message boards. It was accessible from any location in 15 languages. Over time, K'Netix helped increase the percentage of Buckman's sales from new products and associates with college degrees. However, building trust in a virtual system presented new challenges for knowledge sharing.

Business
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Buckman Labs case study Ottavio Cambieri - John Fuller
Buckman Labs - Company Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
New Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
New Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
K'Netix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The launch ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The 4th Wave ,[object Object],[object Object],[object Object],[object Object],[object Object]
Buckman Labs Key Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Early Results ,[object Object],[object Object],[object Object]
New Challenges ,[object Object],[object Object]

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