We’ve released a new product which records face to face conversations and stores them alongside mobile voice recordings and SMS.

1. Datasheet.
Featuresoverview.
• Face-to-facerecording:Asecureandreliableappto
captureface-to-faceconversationsbetweenstaff
andclients.
• Richmetadata:Anumberofattributesabout
therecordingarecaptured,includingthestaff
member,client,time,durationandthelocationof
theconversation.Additionalmetacanbecaptured
beforetheconversation.
• Offline-recording:Conversationsareencryptedand
cachedonthedeviceuntiladataconnectionwiththe
smartnumbersvaultisestablished.
• Datasecurity:Dataisencryptedatrestandintransit
withanoptiontoencryptwithyourownkeys.All
accessisauditedandtamperevident.
• SimpleeDiscovery:Dataisindexedusingrich
metadata,includingcontactnames,andis
discoverablethroughauserfriendly,secureweb
console.Thisenablesrecordingstobequicklylocated.
• Robustinfrastructure:High-availabilityinfrastructure
toensurecontinuedserviceifsystemcomponents
fail.
• Customintegration:ARESTfulAPIisavailableaspart
ofthesmartnumbersSDK.
Recordandstorebusinessconversations.
Capturingface-to-face conversationsismadesimplewith
smartnumbers.Stafflogintothesmartnumbersface-to-face
app,entertheclient’sdetailsandtheconversationisrecorded.
Therecordingissecurelycachedonthedeviceuntiladata
connectionwiththesmartnumbersvaultisestablished.
Dataisstoredinthesmartnumbersvaulttoensurethe
availability,integrityandsecurityofrecordstomeetregulatory
requirements.Bydefault,dataisstoredforfiveyears,butcanbe
changedtomeetyourdataretentionpolicies.
Record and store business conversations
BT smartnumbers face-to-face recording

2. BT smartnumbers face-to-face
Available on iOS and Android
iPhone and iPad
• iPhonesandiPadsrunningiOS8.0orabove.
Android
• Androiddevicesrunning4.0 andabove.
Datasheet.
Features in depth
Face-to-face recording
• Capturing face-to-face conversations is made simple with
smartnumbers. Staff login to the smartnumber face-to-
face app, enter the client’s details and the conversation is
recorded.
• The recording is securely cached on the device until a data
connection with the smartnumbers vault is established.
Rich metadata
Thefollowingmetadataiscapturedduringeachface-to-face
recording:
• The logged in user details (name and email address).
• Duration of the recording.
• Time of the recording.
• Location of the recording.
Additionalmetadatacanbecaptureddependingonyour
requirementsbyaddingcustomfieldsduringtheprovisioning
process.Aftertheserviceisprovisioned,staffcanenterdatainto
thesecustomfields.
Data encryption
• All data, including recordings and metadata, are
encrypted in transit using TLS and at rest using AES 256,
with an option to encrypt with your own keys.
• Files are signed with HMAC before storing and all access
to these files is captured in an audit log so evidence of
tampering can be provided.
• Optionally manage your own keys using public key
infrastructure (PKI).
Data assurance and compliance
• The smartnumbers platform has industry-recognised
certifications including PCI DSS Level 1, SOC 1, SOC 2, SOC
3, ISO 27001, FISMA Moderate, FedRAMP and HIPAA.
• Data storage is compliant to EU Data Protection
regulations.
Offices worldwide
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard
conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2015. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England
No: 1800000
020 3162 3030 btsmartnumbers.com
Format of voice recordings
• Call recordings are stored as a .wav file.
• The file is encoded with a sample of 441000 Hz and a bit
rate of 128kb/s.
Simple discovery
• The smartnumbers compliance console provides real-time
view of all communications, ability to listen to recordings
and read texts messages made over the corporate mobile
estate.
• Compliance officers or IT administrators are able to quickly
locate and download records but cannot delete them from
the smartnumbers vault.