This document discusses challenges that may occur during presentations and provides strategies for managing question and answer sessions, disruptions, contingencies, time, and different situations. It recommends preparing for questions, practicing responses, and getting feedback. When facing difficult audiences, it advises keeping calm, redirecting questions, and focusing on topics rather than people. For time management, it suggests using timekeepers and rehearsing to finish on schedule. In the event of disasters, the document states to remain calm and ask for help, acknowledging any errors. It also provides examples of potential problems to role play, such as power failures or medical emergencies during a presentation.

1. © 2010 Innovation & Business Industry Skills Council Ltd Section 4:Challenges BSBCMM401A– Make a presentation IBSA Participant Workbook pages 45 to 53

2. © 2010 Innovation & Business Industry Skills Council Ltd This presentation will introduce you to: managing question and answer sessions dealing with disruptions coping with contingencies managing time handling different situations. Evaluations

3. © 2010 Innovation & Business Industry Skills Council Ltd Question & Answer Prepare by: brainstorming all possible questions practicing answers ask a Critical Friend for help create notes. IBSA Participant Workbook page 46

4. © 2010 Innovation & Business Industry Skills Council Ltd Difficult people keep calm redirect questions to the group deal with the topic not the person. IBSA Participant Workbook page 46

5. © 2010 Innovation & Business Industry Skills Council Ltd Time use a time keeper on the desk or computer rehearse your timings finish on time even if you need to leave an example out. IBSA Participant Workbook page 49

6. © 2010 Innovation & Business Industry Skills Council Ltd Disasters keep calm ask for assistance always acknowledge an error.

7. © 2010 Innovation & Business Industry Skills Council Ltd Problems role-play power failure microphone starts buzzing loudly an audience member is suddenly taken ill (for example, faints) the fire alarm starts presenter knocks over a jug of water half the audience leave there is a car accident outside the window(screaming of tyres and a crash of metal).

8. © 2010 Innovation & Business Industry Skills Council Ltd The Next Step How do we evaluate?