This document discusses leading team effectiveness. It describes various types of problems that can arise in work teams, such as quality, delays, personnel issues, and planning problems. It outlines a seven-step process for solving problems, including defining the problem, determining the cause, setting goals for the solution, brainstorming options, selecting an option, implementing it, and following up. The document also discusses signs of conflict, how to respond to conflict through listening and empathy, and techniques for supporting the team like meetings, open discussion, and implementing problem-solving strategies such as brainstorming and reaching consensus.

1. BSBLDR403 Lead team effectiveness
Session 6
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2. Purpose of this presentation
At the end of this session, you should understand:
 the types of problems that might arise
 signs of conflict arising
 ways to handle and resolve conflict in the work
team including brainstorming and consensus
 how to support the team to resolve problems.
© 2015 Innovation and Business Industry Skills Council Ltd

3. Types of problems
Problems that might arise in work teams include:
 quality of output/deliverables
 work delays
 internal personnel issues
 external personnel issues
 problems with suppliers
 economical issues
 process issues
 technology problems
 problems associated with insufficient planning
 incorrect or insufficient information supplied, therefore plans are
inaccurate.
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4. Solving problems
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• What is the problem?
Step 1
• What caused the problem?
Step 2
• What do you want your solution to achieve?
Step 3
• What are the options?
Step 4
• Which could work best?
Step 5
• Implement your decision
Step 6
• Follow-up is critical.
Step 7
Source: K. Cole, 2002, The supervisor’s survival guide, Prentice Hall, Sydney.

5. Signs of conflict arising
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Discomfort
Incident
Misunderstanding
Tension
Crisis

6. Responding to conflict
1. Pause
2. Listen
3. Empathise
4. Think
5. Respond.
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7. Support the team
 Hold meetings.
 Deal with issues openly and honestly.
 Let everyone express their point of view.
 Encourage team members to listen to each other.
 Ask clarifying questions and summarise
understanding.
 Implement problem-solving strategies.
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8. Brainstorming and Consensus
 Brainstorming = open exchange of ideas without
judgement or discussion.
 Consensus = agreement on the solutions by:
 a unanimous vote
 a majority vote.
© 2015 Innovation and Business Industry Skills Council Ltd

9. Section summary
 Day-to-day and major problems will arise.
 Identify and analyse problems.
 Ask questions to determine cause of the problem.
 Watch for the signs of conflict arising.
 Use brainstorming and consensus to resolve
problems.
 Develop interpersonal and communication skills.
© 2015 Innovation and Business Industry Skills Council Ltd

10. The next steps
You should now:
 Complete the self-paced learning activities in
Section 6 of the Student Workbook.
 Read Section 7 of your Student Workbook.
© 2015 Innovation and Business Industry Skills Council Ltd