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Bryce Smith
10932 75th St Apt 306,Kenosha,WI 53142 | (847) 505-9411 | Bryce.A.Smith86@gmail.com
Objective
· To obtain a position utilizing my diverse background workingin an environmentthat provides opportunity for professional
and personal growth.I am also interested in workingfor an employer that not only recognizes overallcompany
achievements,but also embraces individualemployeeefforts.
Skills & Abilities
Management Experience 3+ years
Effectively managed 65-75employees
Successfulteam player,quick learner,flexible andable to adapt to changingenvironments
GoalOriented
Proficient in Microsoft Office, Outlook,Lotus Notes, Siebel, PeopleSoft, & Upoint, Keyboarding –70-80 wpm
Warehouse Experience 7+years (includedbut not limited to operationsof Crown,Forklift,Pallet Jacks,Waves, & Lifts)
Experience
PROCESS ASSISTANT/LEAD FULFILLMENT ASSOCIATE ICQA | AMAZON | JUNE 2015-PRESENT
· Supervises a teamof 65-75 associates daily.Createda trainingprogramfor the department whichorganized and ensuredall
associates learned different skillsets Trains newassociates,tracking,trending, collecting,andreporting productivity by
associate. Supportsthe daily tracking of associatework output andquality.
SENIOR CUSTOMER SERVICE REPRESENTATIVE | AON HEWITT | JUNE 2015-PRESENT
· Responsible for answering and handlinginboundcalls from theclient employeesas wellas conductingoutbound calls for
follow up. Assists the client GoldmanSachs in the skillset of workforce administration. Helps process transfer requests,
compensations changes, tuition reimbursement claims, & fitness reimbursement claims. Solves complexissues relating to
human resourcerelatedissues.Provides profession, knowledgeable, helpful,courteous,andresponsive customer service.
SALES LEAD | H.H. GREGG | JUNE 2013-JUNE 2015
· Supervised a team of 15-20employees in meeting daily targeted sales goals. Front line manager who worked withcustomers
on a daily basis solving problems that arose.Helped to create appliance/hometheater packagesto give the customer a total
home solution. Accurately inputs allsales orders andtracks them through the delivery or pickupprocess.Responsible for
merchandising specifiedareas of the store(cleaning,tagging, and ensuring all displayitems are accurate)Worked directly in
recruiting of new associates to fillpositions needed. Assists in developing and training of new associates.
MERCHANDISE FLOW TEAM MEMBER | TARGET | JUNE 2013-JUNE 2015
· Worked third shift by unloading replenishment trucks. Kept merchandise organized and accessible.Maintained a clean,
great-looking store. Quicklyandaccurately respondedto merchandise requests.Delivered a great-looking, fully-stocked
sales floor. Offereda fast,funandfriendly guest experience.Maintained a clean, clutter-freework area.Quickly respondedto
all team member requests. Stockedfloor shelves neatly and accurately. Worked in thebackroom unloading delivery trucks
using the proper equipment.
FINANCE REPRESENTATIVE | AT&T MOBILITY | OCTOBER 2010-MARCH 2013
· Assured that the processingof financepaperwork was handled in a timely and efficient manner. Answered questions and
resolved accounting/financeproblems.Responsiblefor the orderingandtracking of equipment. Maintainedappropriate
records and preparedrequiredreports. Operatedvarious tools and systems,terminalconsoles,account updating in several
computer environments, andperformed related clericalduties. Responsible for maintaining current information on agents,
vendors and customers. Actedas a liaison betweenagents,vendors,customers and various Company departments.Handled
receivable reconciliation. Performedotherduties as assigned by management.
Page 2
CUSTOMER SERVICE ASSOCIATE | SPHERION | SEPTEMBER 2009-OCTOBER 2010
· Worked in a callcenter providing customer service to participants who needed help with their benefits while working
multiple computer basedprograms such asMicrosoft Office andLotus Notes while stilladministeringthe needs of the clients
as wellas the customers.
PRESENTATION TEAM LEADER | TARGET | JULY 2008-AUGUST 2009
· Supervised approximately 12-14staffin displayset-up andstockingfor theentire store,schedule staff,completeand
administer performancereviews while fostering a team environment that delivered the store mission.
Education
DIPLOMA | MAY 2004 | ZION-BENTON TOWNSHIP HIGH SCHOOL
B.S. MATHEMATICS | N/A | COLLEGE OF LAKE COUNTY
· Major: Mathematics
· Two years completed

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Bryce Smith New Resume Format Feb 2016

  • 1. Bryce Smith 10932 75th St Apt 306,Kenosha,WI 53142 | (847) 505-9411 | Bryce.A.Smith86@gmail.com Objective · To obtain a position utilizing my diverse background workingin an environmentthat provides opportunity for professional and personal growth.I am also interested in workingfor an employer that not only recognizes overallcompany achievements,but also embraces individualemployeeefforts. Skills & Abilities Management Experience 3+ years Effectively managed 65-75employees Successfulteam player,quick learner,flexible andable to adapt to changingenvironments GoalOriented Proficient in Microsoft Office, Outlook,Lotus Notes, Siebel, PeopleSoft, & Upoint, Keyboarding –70-80 wpm Warehouse Experience 7+years (includedbut not limited to operationsof Crown,Forklift,Pallet Jacks,Waves, & Lifts) Experience PROCESS ASSISTANT/LEAD FULFILLMENT ASSOCIATE ICQA | AMAZON | JUNE 2015-PRESENT · Supervises a teamof 65-75 associates daily.Createda trainingprogramfor the department whichorganized and ensuredall associates learned different skillsets Trains newassociates,tracking,trending, collecting,andreporting productivity by associate. Supportsthe daily tracking of associatework output andquality. SENIOR CUSTOMER SERVICE REPRESENTATIVE | AON HEWITT | JUNE 2015-PRESENT · Responsible for answering and handlinginboundcalls from theclient employeesas wellas conductingoutbound calls for follow up. Assists the client GoldmanSachs in the skillset of workforce administration. Helps process transfer requests, compensations changes, tuition reimbursement claims, & fitness reimbursement claims. Solves complexissues relating to human resourcerelatedissues.Provides profession, knowledgeable, helpful,courteous,andresponsive customer service. SALES LEAD | H.H. GREGG | JUNE 2013-JUNE 2015 · Supervised a team of 15-20employees in meeting daily targeted sales goals. Front line manager who worked withcustomers on a daily basis solving problems that arose.Helped to create appliance/hometheater packagesto give the customer a total home solution. Accurately inputs allsales orders andtracks them through the delivery or pickupprocess.Responsible for merchandising specifiedareas of the store(cleaning,tagging, and ensuring all displayitems are accurate)Worked directly in recruiting of new associates to fillpositions needed. Assists in developing and training of new associates. MERCHANDISE FLOW TEAM MEMBER | TARGET | JUNE 2013-JUNE 2015 · Worked third shift by unloading replenishment trucks. Kept merchandise organized and accessible.Maintained a clean, great-looking store. Quicklyandaccurately respondedto merchandise requests.Delivered a great-looking, fully-stocked sales floor. Offereda fast,funandfriendly guest experience.Maintained a clean, clutter-freework area.Quickly respondedto all team member requests. Stockedfloor shelves neatly and accurately. Worked in thebackroom unloading delivery trucks using the proper equipment. FINANCE REPRESENTATIVE | AT&T MOBILITY | OCTOBER 2010-MARCH 2013 · Assured that the processingof financepaperwork was handled in a timely and efficient manner. Answered questions and resolved accounting/financeproblems.Responsiblefor the orderingandtracking of equipment. Maintainedappropriate records and preparedrequiredreports. Operatedvarious tools and systems,terminalconsoles,account updating in several computer environments, andperformed related clericalduties. Responsible for maintaining current information on agents, vendors and customers. Actedas a liaison betweenagents,vendors,customers and various Company departments.Handled receivable reconciliation. Performedotherduties as assigned by management.
  • 2. Page 2 CUSTOMER SERVICE ASSOCIATE | SPHERION | SEPTEMBER 2009-OCTOBER 2010 · Worked in a callcenter providing customer service to participants who needed help with their benefits while working multiple computer basedprograms such asMicrosoft Office andLotus Notes while stilladministeringthe needs of the clients as wellas the customers. PRESENTATION TEAM LEADER | TARGET | JULY 2008-AUGUST 2009 · Supervised approximately 12-14staffin displayset-up andstockingfor theentire store,schedule staff,completeand administer performancereviews while fostering a team environment that delivered the store mission. Education DIPLOMA | MAY 2004 | ZION-BENTON TOWNSHIP HIGH SCHOOL B.S. MATHEMATICS | N/A | COLLEGE OF LAKE COUNTY · Major: Mathematics · Two years completed