This document discusses using semantic annotations and a multi-channel communication tool to improve the online visibility of hotels. It describes annotating the Kaysers Hotel website with Schema.org to increase search engine visibility and ranking. A tool was also used to automatically distribute relevant content to multiple social media channels. After implementation, the hotel's website traffic increased 20% and time spent on social media marketing decreased 60%. Semantic technologies improved findability and integrated distributed content sources to better promote hotels online.
Online Marketing with Schema.org and Multi-channel CommunicationAnna Fensel
Based on: Fensel, A., Akbar, Z., Toma, I., Fensel., D. "Bringing Online Visibility to Hotels with Schema.org and Multi-channel Communication", In Information and Communication Technologies in Tourism 2016: Proceedings of the International Conference in Bilbao (ENTER’16), Spain, February 2-5, 2016, pp. 3-16, Springer (2016).
Online Marketing with Schema.org and Multi-channel CommunicationAnna Fensel
Based on: Fensel, A., Akbar, Z., Toma, I., Fensel., D. "Bringing Online Visibility to Hotels with Schema.org and Multi-channel Communication", In Information and Communication Technologies in Tourism 2016: Proceedings of the International Conference in Bilbao (ENTER’16), Spain, February 2-5, 2016, pp. 3-16, Springer (2016).
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Bringing online visibility to hotels with schema.org and multi channel communication
1. Bringing online visibility to hotels
with schema.org and multi-channel
communication
Anna Fensel, Zaenal Akbar, Ioan Toma, and Dieter Fensel
Semantic Technology Institute (STI) Innsbruck
University of Innsbruck, Austria
{firstname.lastname}@sti2.at
http://www.sti-innsbruck.at
ENTER 2016 Research Track Slide Number 1
2. Outline
• Introduction
• The Challenge
• The Solution
• Result / Evaluation
• Conclusion and Future Work
ENTER 2016 Research Track Slide Number 2
3. Introduction
What travel consumers do online 1:
1ETOA, ”The New Online Travel Consumer”, 2014, http://www.etoa.org
ENTER 2016 Research Track Slide Number 3
4. Introduction
Online sources of travel inspiration 2:
1. Social networking, video, or photo sites (83 %)
2. Search engines (61 %)
3. Travel review sites/apps (42 %)
4. Destination-specific sites/apps (31 %)
5. Daily Deal sites/apps (27 %)
2Think with Google, ”The 2014 Traveler’s Road to Decision”, 2014,
https://www.thinkwithgoogle.com
ENTER 2016 Research Track Slide Number 4
5. Introduction
Sources of online visibility:
1. Search Engines
2. Multiple Online Communication Channels
i. Social Networking
ii. Video & Photo Sharing
iii. Travel Reviews
iv. Booking Sites
v. ...
ENTER 2016 Research Track Slide Number 5
6. Introduction
Objective
To help touristic businesses (e.g. hoteliers) to have a strong
online presence:
• higher online visibility – positive impact on marketing
success – leads to increased sales
Challenges:
1. How to increase online visibility of hotels on Search
Engines?
2. How to increase online visibility of hotels on Multiple Online
Communication Channels?
ENTER 2016 Research Track Slide Number 6
7. Use Case: Kaysers Hotel
A four-star ( ) hotel:
• Located in Mieming,
province of Tyrol, Austria
• 48 rooms
• Offers: golf, skiing, tennis,
hiking, city trips, etc.
Had a limited online presence:
• its own website 3
• booking platforms
• very limited use of social media, mainly Facebook
3http://www.kaysers.at
ENTER 2016 Research Track Slide Number 7
8. Use Case: TVB Innsbruck
One of the biggest tourism boards
in Austria
• The 2nd biggest TVB in Tyrol
• The 3rd biggest city destination
in Austria
Online marketing activities (2014)
• Executed by a team of editors
and a blogger network
• 5 websites / mobile apps for iPhone and Android / 6 social media
channels / 9 languages
Improve the online visibility – suitable for content sources
ENTER 2016 Research Track Slide Number 8
9. Challenges
1. How to increase online visibility of hotels on Search
Engines?
2. How to increase online visibility of hotels on Multiple Online
Communication Channels?
ENTER 2016 Research Track Slide Number 9
10. Semantic Annotations
Semantic annotations:
• the process of marking-up resources with metadata
• computer-understandable descriptions of resources
Schema.org:
• collection of shared vocabularies to
mark-up web pages
• can be understood by the major search
engines
• index your content better, present it
more prominently in search results
ENTER 2016 Research Track Slide Number 10
12. Semantic Annotations
Kaysers Hotel:
• 268 pages/sub-pages were annotated
• three different languages (German, English, and French)
ENTER 2016 Research Track Slide Number 12
14. Challenges
1. How to increase online visibility of hotels on Search
Engines?
2. How to increase online visibility of hotels on Multiple Online
Communication Channels?
ENTER 2016 Research Track Slide Number 14
15. Multi-channel Challenges
• Scalability
• The overwhelming amount of available communication
channels
• Costs
• Social media experts needed to handle communication
channels
• Domain personalization
• Adaptation, alignment and definition of the content for
several channels
• Bilateral communication
• Feedback and engagement / Reputation management
ENTER 2016 Research Track Slide Number 15
17. Multi-channel Online Communication Tool
• A spin-off company of the University of Innsbruck, founded
in 2015 4
• Focus – social media management & marketing
• Innovative technologies – semantic web technology and
rule-based systems
4http://onlim.com
ENTER 2016 Research Track Slide Number 17
21. Evaluation Setup
• Measurements:
1. Traffic to website
2. Traffic to website originated from social media
3. Work time spent by the hotel on social media management
• Tools:
1. Google Analytics
2. Interview
ENTER 2016 Research Track Slide Number 21
22. Evaluation (1)
Evaluation period – July - August 2015:
Traffic to website has increased:
Sessions Users Pageviews
25% 21% 16%
ENTER 2016 Research Track Slide Number 22
23. Evaluation (2)
Traffic to website originated from social media:
• Traffic from Facebook increased by 40%
• 92% of tweets were disseminated through the tool
• Bring more visitors from Twitter (100%)
ENTER 2016 Research Track Slide Number 23
24. Evaluation (3)
Work time spent by the hotel on social media management:
• Before deployment ≈ 2.5 hours / day
• After deployment ≈ 1 hour / day
ENTER 2016 Research Track Slide Number 24
25. Conclusion
• We utilise semantic web technologies in touristic sector
i. to increase the findability of a website through semantic
annotation
ii. to integrate the distributed and isolated content sources by
collecting the annotated content
iii. to distribute the collected content to multiple social media
channels (semi-automatically)
• Evaluation on the Kaysers Hotel:
i. Website traffic has increased by 20%
ii. Up to 40% growth of the social media traffic referrals
iii. Up to 60% decrease of worktime spent in social media
marketing
ENTER 2016 Research Track Slide Number 25
26. Future Work
• Hotels extension of Schema.org 5
• Date reuse from third-party sources, appropriate licensing
models would need to be found
• Applying semantic web technologies in various aspects of
(multi-channel) online communication 6
5http://sdo-hotels.appspot.com/docs/hotels.html
6“... the theme of communication technology has become a decisive factor in the
creation of value ...”, M. Gratzer ( ¨OHV), 2016
ENTER 2016 Research Track Slide Number 26