1. Resume for Larry LaCava lwlacava@att.net
ACCOMPLISHMENTS
• Twenty plus years' experience in Information Technology.
• Fifteen plus years' of IT management experience.
• Interviewed, evaluated, hired and managed dozens of successful IT professionals.
PROFESSIONAL EXPERIENCE
XTO Energy Fort Worth, TX▪ 2015 IT Manager Special Project
• February to August 2015 I led the discovery and planning efforts to migrate XTO IT personnel to the BMC
ITSM Change Request module.
• Worked with all IT managers to designate representatives from each technical discipline.
• Interviewed reps and directed discovery of existing tools, policies and data related to Change Mgmt.
• Trained reps on overview of new Change Management system. Initiated Training team development of
detailed application training.
XTO Energy Fort Worth, TX▪ 2008 – 2015 Manager IT Client Services
• Leadership of the IT Support Center, IT Asset Management, and IT Training teams.
• Researched, tested, and implemented a more robust Service Desk (ITSM) software solution (FootPrints -
BMC) to replace the previous application.
• Responsible for form design and workflow revision within the Service Desk software tool.
• Led the team responsible for Software and Commercial data licensing.
• Hired and managed experienced Asset Management supervisor and Contract Analysts to keep pace with the
purchase and maintenance transactions that now approached $10million annually.
• Managed relationships between business unit leaders and IT Support.
• In 2010 my teams along with all other IT groups began the process to align, if not integrate with the
ExxonMobil IT departments. Evaluation of almost every service, process and license count was conducted
to confirm that XTO did not create unreasonable exposure for the corporation.
• In 2013 to harden software licensing compliance practices, I initiated significant changes to the software
request/fulfillment process.
• Led efforts to incorporate fields and terminology in the redesigned Service Desk forms that matched many of
those contained in the Service Desk solution used by ExxonMobil personnel (ITSM – BMC). Knowing that
the XTO IT department would transition to this tool in 2014, the exposure to these fields and terms helped
prepare our IT Analysts in all groups for the coming transition.
• In 2014 I worked closely with our Support Center Supervisor and project team members from ExxonMobil
IT to transition XTO IT to the service desk system used by ExxonMobil IT. This required analysis and
comparison of the contrasting support groups, workflows and service levels in the 2 organizations. We also
leveraged 2 of our IT trainers to edit and deliver product training content to all XTO IT employees.
XTO Energy Fort Worth, TX▪ 2004 – 2007 Manager IT District Operations
• Managed the District IT Analysts based in remote District Headquarters or Field Offices. These team
members provided desk side support for Office and Field staff and were the front line representatives for all
IT disciplines at the time (client apps, servers, network, telecom, radio, etc.) They worked closely with SMEs
in our corporate office to implement solutions or resolve issues, supported broad geographic areas and were
routinely under pressure to deviate from Corporate IT protocols.
• In 2005, researched, tested, and implemented a Service Desk (ITSM) software solution (TrackIt! - BMC) to
replace the internally developed Lotus Notes application used previously.
• In 2007 I led the multi-team project to move over 200 employees from 3 geographically separate offices to a
new consolidated campus in the Farmington, NM area. Relying on solid professionals in every IT discipline,
we coordinated the relocation of all infrastructure, desktop, server, printing, and telecom hardware and
services.
• Maintained management responsibility for IT Asset Management, IT Support Center and IT Training.

2. Resume for Larry LaCava lwlacava@att.net
PROFESSIONAL EXPERIENCE cont.
XTO Energy Fort Worth, TX▪ 2003 – 2004 Manager Systems Operations
• Managed personnel responsible for implementation, monitoring and maintenance of company servers and
networking equipment.
• Accountable for system up-time, data backup and recovery. Also accountable for network up-time,
performance and ongoing enhancement. Team was responsible for corporate and satellite locations in
multiple states.
• Maintained management responsibility for IT Asset Management, IT Support Center and IT Training.
XTO Energy Fort Worth, TX▪ 2000 – 2003 Manager Desktop / Help Desk Support
• Participated in team effort to implement WAN across all company locations.
• Managed the desk side support team in the corporate office.
• Responsible for acquisition of PC hardware and initial imaging.
• Began the initial IT Asset Management system for the company during this time and worked to secure more
desirable pricing and stable hardware components by setting up direct relationships with manufacturers.
• Calculated the true Cost of Ownership for flat panel, LCD monitors vs CRT. Implemented the new
technology over the next two years with dividends reaped almost immediately via lower shipping costs, lower
failure rate, and lowered consumption of electricity for direct power and air conditioning.
• Set up company's first formal IT Help Desk. Previously we had rotated various staff members in manning
our IT “Hot Line”. Hired and managed the first 2 dedicated Support Center Analysts. I maintained
management responsibility for this team through January, 2015 and saw it grow to ~15 Analysts with a
dedicated Supervisor responsible for Customer service 18 hours a day, 7 days a week.
• Over the years, the Support Center team developed a stellar reputation with their customers and Business
Management across the company. In the 5 years since the acquisition of XTO by ExxonMobil, the XTO IT
Support Center has been repeatedly praised and used as a model for desired improvement within the larger
corporation.
• Implemented and managed a training program to ease the migration from multiple office productivity suites
to MS Office. Proactive User training in the Microsoft toolset allowed for a smooth transition while
maintaining a positive relationship between IT and Business units.
• Managed the contract trainer who was eventually hired as a full-time employee and over time added an
additional 3 full-time technical training employees/contractors.
Cross Timbers Oil Fort Worth, TX▪ 1998 – 2000 Desktop Support Technician- Engineering
• Provided client side support for Engineers, Geologists, and their technical staff members. Despite the
relatively small size of our company at the time (<600 employees) I was a member of one of the 2 distinct IT
departments.
• Under new IT leadership, we participated in the merging of human resources and migration of technologies
(IBM OS/2, MS Windows, Token Ring, Ethernet, etc.) to achieve one consistent approach.
• The process of merging two often conflicting / competing IT departments into one resulted in a single, truly
customer centric, service oriented organization.
• Performance in this role led to the opportunity to assume a management position in 2000.
EDUCATION
Bachelor General Studies (Counseling / Psychology)
Samford University, Birmingham, AL