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Brandy Waugh's Up to Date Resume
- 1. BRANDY WAUGH 4025 HuffinesBlvd. # 1333, Carrollton, TX 75010 903.651.5333 sosuwaugh@yahoo.com SUMMARY OF QUALIFICATIONS Professional with 10+ years of experience exceeding organizational efforts and accomplishing measurable results to achieve program efficiencies. Effectively managed 60+ day delinquent, loss mitigation mortgage portfolios and resolved 25+ customer delinquencies per day. Managed risk upon multiple lines to protect assets, property, and equipment valued at $500K+ while exceeding the expectations of senior leadership. Recipient of multiple awards for professional achievement. Career is supported by a B.S. in Criminal Justice from Southeastern Oklahoma State University. Core Competencies: Multi-Tasking Reports Microsoft Office Suite Detail Oriented Strategic Planning Communication Skills Problem Solving Training / Development Policy Implementation PROFESSIONAL EXPERIENCE Nationstar Mortgage - Lewisville, TX 2013 - Present Loss Mitigation Specialist III • Effectively managed 60+ day delinquent, loss mitigation mortgage portfolios • Utilized the most cost effective collection techniques to resolve 25+ customer delinquencies per day • Responsible for the collection reporting and projections throughout the month as required by management • Set up repayment plans, calculated reinstatements, obtained financials, processed modifications, and submitted leads for short sales and mortgage releases • Ranked #1 Specialist out of 100 from July 2013 through January 2014 Dillard’s - Fairview, TX 2012 - 2013 Women's Shoe Sales Associate • Assisted 40-60 customers daily in the appropriate shoe, size, and color • Responsible for $5,000+ in daily cash, check, and debit / credit card transactions with zero discrepancies • Maintained 100% inventory control of a 10,000 item stock room valued at $500K+ in merchandise • Ranked #1 Sales Associate out of 12 employees for December 2012 Collin County Community Supervision - McKinney, TX 2008 - 2012 Adult Probation Officer • Interviewed probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans • Recommended remedial action or initiate court action in response to noncompliance with terms of probation or parole • Administered drug and alcohol tests, including random drug screens of offenders, to verify compliance with substance abuse treatment programs • Developed liaisons and networks with other parole officers, community agencies, correctional institutions, psychiatric facilities, and aftercare agencies to plan for helping offenders with life adjustments
- 2. BRANDY WAUGH, Page2 Denton County Sheriff’s Office - Denton, TX 2003 - 2008 Corporal in Detention • Monitored the conduct of 384 prisoners in an eight pod housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence • Supervised and coordinated work of 10+ correctional service officers • Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes • Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities • Searched prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs EDUCATION B.S. in Criminal Justice, Southeastern Oklahoma State University, Durant, OK - 2002 Graduate with a Texas Peace Officer License, Texoma Regional Police Academy, Pottsboro, TX - 2006