Brett Matthew Coco has over 26 years of experience in healthcare and insurance positions. He has held several director and manager level roles managing claims, risk management, and insurance programs with multimillion dollar budgets. His experience includes leadership, people management, risk management, and claims settlement.
Robin Jones is applying for an insurance claims position and has over 15 years of experience in claims processing, adjusting, and recovery across multiple insurance companies. She demonstrates strong skills in investigating damages, interpreting policies, negotiating payments, and managing high-priority projects, and seeks to utilize her expertise and dedication to customer service to benefit a new employer.
Rob Wakeley is a licensed clinical professional counselor with extensive experience in both private practice and public mental health agencies. He has treated clients for issues such as depression, relationships, stress, anger, anxiety, trauma, and sexual abuse. Wakeley is relocating to Northern Virginia to be closer to family and is seeking a new position where he can utilize his counseling skills and background in business management.
Thomas Decker has over 2.5 years of experience in insurance claims handling and investigations. He has processed over 3,200 automobile insurance claims at USAA Insurance, negotiating fair settlements and identifying fraudulent claims. Prior to that, Decker worked as a Special Investigator for the State of Texas, investigating cases of child abuse and neglect. He also spent 20 years in the Department of the Air Force before obtaining a Bachelor's degree in Criminal Justice. Decker has extensive training in auto insurance, customer service, and computer skills.
V. Balaji is seeking a career opportunity with commitment and dedication. He has 6 months of experience as an ASP.Net programmer at Sans Pareil IT Services. He holds a B.E. in Computer Science from MAM College of Engineering and technology and a diploma in Computer Science from Sudharsan Polytechnic College. His areas of interest include ASP.NET, C, HTML, and he has completed courses in PHP, SQL Server, and cloud computing.
Bassam Rida Saed is seeking an entry-level position in hardware/software development. He is expected to graduate in December 2015 with a Bachelor's degree in Computer Engineering from the University of South Florida. His coursework focused on operating systems, algorithms, computer system design, and digital circuits. For projects, he designed an FPGA-based MP3 audio recorder, 3-story elevator controller, ASIC for a digital thermometer, and an audio message recorder/player for an FPGA board. His senior project involved creating a secure iOS application environment for flight simulators without an Ethernet connection.
Mohd Azam Sharief is seeking a challenging position that allows for organizational and personal development. He has a Master's in Marketing and HR from Presidency School of Management in Hyderabad. He has 2 years of experience as a marketing executive at PepsiCo India in Somajiguda, Hyderabad. He is a quick learner with strong leadership skills and is willing to complete any given task.
Robert Bailey is seeking a position to utilize his training and experience improving equipment performance and reliability. He has over 30 years of experience in electrical/electronic technician roles, most recently for MillerCoors. He has extensive education and training in industrial controls, instrumentation, and programming. Previous roles included troubleshooting, maintenance, calibration, and training responsibilities for packaging and process control equipment.
Robin Jones is applying for an insurance claims position and has over 15 years of experience in claims processing, adjusting, and recovery across multiple insurance companies. She demonstrates strong skills in investigating damages, interpreting policies, negotiating payments, and managing high-priority projects, and seeks to utilize her expertise and dedication to customer service to benefit a new employer.
Rob Wakeley is a licensed clinical professional counselor with extensive experience in both private practice and public mental health agencies. He has treated clients for issues such as depression, relationships, stress, anger, anxiety, trauma, and sexual abuse. Wakeley is relocating to Northern Virginia to be closer to family and is seeking a new position where he can utilize his counseling skills and background in business management.
Thomas Decker has over 2.5 years of experience in insurance claims handling and investigations. He has processed over 3,200 automobile insurance claims at USAA Insurance, negotiating fair settlements and identifying fraudulent claims. Prior to that, Decker worked as a Special Investigator for the State of Texas, investigating cases of child abuse and neglect. He also spent 20 years in the Department of the Air Force before obtaining a Bachelor's degree in Criminal Justice. Decker has extensive training in auto insurance, customer service, and computer skills.
V. Balaji is seeking a career opportunity with commitment and dedication. He has 6 months of experience as an ASP.Net programmer at Sans Pareil IT Services. He holds a B.E. in Computer Science from MAM College of Engineering and technology and a diploma in Computer Science from Sudharsan Polytechnic College. His areas of interest include ASP.NET, C, HTML, and he has completed courses in PHP, SQL Server, and cloud computing.
Bassam Rida Saed is seeking an entry-level position in hardware/software development. He is expected to graduate in December 2015 with a Bachelor's degree in Computer Engineering from the University of South Florida. His coursework focused on operating systems, algorithms, computer system design, and digital circuits. For projects, he designed an FPGA-based MP3 audio recorder, 3-story elevator controller, ASIC for a digital thermometer, and an audio message recorder/player for an FPGA board. His senior project involved creating a secure iOS application environment for flight simulators without an Ethernet connection.
Mohd Azam Sharief is seeking a challenging position that allows for organizational and personal development. He has a Master's in Marketing and HR from Presidency School of Management in Hyderabad. He has 2 years of experience as a marketing executive at PepsiCo India in Somajiguda, Hyderabad. He is a quick learner with strong leadership skills and is willing to complete any given task.
Robert Bailey is seeking a position to utilize his training and experience improving equipment performance and reliability. He has over 30 years of experience in electrical/electronic technician roles, most recently for MillerCoors. He has extensive education and training in industrial controls, instrumentation, and programming. Previous roles included troubleshooting, maintenance, calibration, and training responsibilities for packaging and process control equipment.
Andrew Pedone has over 25 years of experience in insurance claims management. He has held various leadership roles at companies like Arbella Insurance, Dane Street, H and V Collision Centers, and State Farm Insurance. Pedone has a proven track record of improving loss ratios, reducing expenses, and implementing strategies to improve claims handling processes and employee performance. He holds an MBA and several insurance industry certifications.
This document provides a summary of an insurance professional with over 28 years of claims experience, including management roles. She has extensive experience investigating and settling various types of liability claims, and has consistently met or exceeded goals for customer satisfaction, quality assurance, and timeliness. She is proficient in Microsoft Office, and is a dedicated, self-motivated professional with strong communication and analytical skills.
Matthew North has over 15 years of experience in insurance, loss control, safety compliance and workers' compensation claims. He has held various roles such as loss control representative, claims adjuster, and account specialist. Currently, he provides loss control surveys and reports for insurance companies to evaluate risk and safety improvements. He is seeking to expand his knowledge in the loss control field.
The document provides a resume for Sandra D. Williams-Smith, outlining her objective to continue growing professionally and listing her extensive experience as an insurance adjuster, claims examiner, and licensed practical nurse spanning various states and companies since 1999 and handling different types of insurance claims including workers' compensation, auto, property, and more.
Sandra D. Williams-Smith has over 15 years of experience in claims adjusting. She has handled workers' compensation, liability, auto, and catastrophe claims across several states. Her experience includes investigating claims, evaluating injuries, managing litigation, and resolving cases to decrease liability. She aims to continue expanding her skills through new career opportunities.
This document provides a summary of qualifications and work history for Courtney Utter. She has over 25 years of experience in insurance claims adjusting, underwriting, and administration. Her qualifications include a Bachelor's degree in Business/Communications and certifications as a Microsoft Certified Systems Engineer and Microsoft Certified Professional. Her work history details roles with increasing responsibility in claims adjusting, underwriting, and administration for workers' compensation and other insurance lines with companies such as Texas Mutual Insurance, Frost Insurance, and Farmers Insurance.
Jennifer Reeve has over 20 years of experience in risk management, claims investigation, and litigation management. She has held roles as a Health and Welfare Manager, Team Leader, Workers Compensation Specialist, Subrogation Claims Specialist, and Bodily Injury Claims Adjuster. Reeve has an MBA from the University of Phoenix and a BA in Economics from Western Washington University. She specializes in workers compensation claims and has exceeded recovery goals in previous roles.
Seasoned risk manager and underwriter with nationwide underwriting experience looking to bring my underwriting skills and knowledge to a new and growing organization. Lead underwriter for the Trucking and Motor Truck Cargo portfolios for new business and renewal accounts. Professional lines, General Liability, Business Auto, Property and Casualty, Inland Marine, Workers Compensation and Umbrella underwriter as well. Providing exceptional customer service, risk analysis and carrier acceptability for insurance organizations.
Paul T. Mason has over 40 years of experience in health insurance and related fields. He has held various customer service, claims processing, and software testing roles at several large health insurance companies, including CareFirst BlueCross BlueShield, Humana, and Empire Blue Cross Blue Shield. His experience includes handling phone and written inquiries, claims processing, credentialing providers, system testing to ensure standards and requirements are met, and acting as a liaison between insurance plans and providers or customers. He is well organized and able to manage multiple projects simultaneously with a focus on quality service and customer satisfaction.
Dion Spencer is an insurance professional with over 20 years of experience in property and casualty claims adjusting and management. He has held various roles such as independent liability adjuster, senior property field adjuster, assistant claims manager, and material damage adjuster. Currently, he works as the marketing director and board member for a non-profit organization where he develops community partnerships, plans fundraising events and oversees social media platforms. Spencer has a master's degree in education and a bachelor's degree in business management. He maintains multiple state insurance adjuster licenses.
Dana Rowe has over 25 years of experience in claims management. She has held various leadership roles such as Claims Supervisor, Claims Team Manager, AVP of Casualty Claims, and Lead Quality Assurance Consultant. Her experience spans several insurance companies and she has managed teams handling different lines of business such as auto, homeowner, and general liability claims. She is currently seeking a new career opportunity in claims management utilizing her extensive experience.
Monique Thomas has over 15 years of experience in insurance claims and underwriting. She currently works as a Bodily Injury Claims Representative for DMA Claims Management, where she processes, adjusts, and settles claims as a third party administrator. Previously, she worked as an Auto Claims Adjuster for Safeway Insurance and a Claims Representative for Esurance Insurance Co. She has a bachelor's degree in business marketing from Prairie View A&M University.
Marc Grandinetti has over 25 years of experience in program administration, eligibility review, and customer liaison roles. He has worked in the mortgage, foreclosure, and life insurance industries. Most recently, he served as a Foreclosure Specialist for over 10 years, handling foreclosures in multiple states and training others. He obtained his Associate's degree in Health Management in 2016 and is a certified paralegal.
Nancy Forte has over 20 years of experience in insurance and call center industries. She has held various roles including agent, underwriter, account manager, and call center manager. Her experience spans personal and commercial insurance lines, with a focus on property insurance. She also has extensive experience in call center operations including management, project implementation, and data analysis. She is seeking to leverage her diverse skills and extensive industry expertise.
Brandon K Jackson has over 20 years of experience in financial services and public relations. He is skilled in new business development, customer service, and exceeding sales quotas. His experience includes roles as a licensed sales agent for several insurance companies, advising customers on Medicare, Affordable Care Act, and renters insurance plans. He holds multiple insurance licenses and an Associate's degree in Political Science.
Brandon K Jackson has over 20 years of experience in financial services and public relations. He is skilled in new business development, customer service, and exceeding sales quotas. His experience includes roles as a licensed sales agent for several insurance companies, advising customers on Medicare, Affordable Care Act, and renters insurance plans. He holds multiple insurance licenses and an Associate's degree in Political Science.
Kathleen Schnitzer has over 20 years of experience in commercial property and casualty insurance underwriting. She specializes in program business and niche risks. She is recognized for her attention to detail, strong relationships, and strategic goal achievement. She has underwriting experience with Admiral Insurance, Zurich North America, Western World Insurance Group, and others. She is licensed and has designations in several areas of insurance.
Kathleen Schnitzer has over 20 years of experience in commercial property and casualty insurance underwriting. She specializes in program business and niche risks. She is recognized for her attention to detail, strong relationships, and strategic goal achievement. She has underwriting experience with Admiral Insurance, Zurich North America, Western World Insurance Group, and others. She is a senior underwriter focused on professional liability programs and managing portfolios.
Kathleen Schnitzer has over 20 years of experience in commercial property and casualty insurance underwriting. She specializes in program business and niche risks. She is recognized as a detail-oriented, organized underwriter who builds strong relationships and achieves strategic goals. Her most recent role was as a senior underwriter at Admiral Insurance Company, where she managed 10 programs and provided quick turnaround on submissions.
Sue Long has over 30 years of experience in mortgage operations, auditing, claims management, and records management. She is currently a Compliance Reporting Specialist at Nationstar Mortgage where she ensures regulatory reporting is accurate and timely. Previously she held various roles at Capital One Financial, CTX Mortgage Company, and First Horizon Mortgage where she demonstrated strong communication skills, task management abilities, and a track record of meeting deadlines and objectives.
Andrew Pedone has over 25 years of experience in insurance claims management. He has held various leadership roles at companies like Arbella Insurance, Dane Street, H and V Collision Centers, and State Farm Insurance. Pedone has a proven track record of improving loss ratios, reducing expenses, and implementing strategies to improve claims handling processes and employee performance. He holds an MBA and several insurance industry certifications.
This document provides a summary of an insurance professional with over 28 years of claims experience, including management roles. She has extensive experience investigating and settling various types of liability claims, and has consistently met or exceeded goals for customer satisfaction, quality assurance, and timeliness. She is proficient in Microsoft Office, and is a dedicated, self-motivated professional with strong communication and analytical skills.
Matthew North has over 15 years of experience in insurance, loss control, safety compliance and workers' compensation claims. He has held various roles such as loss control representative, claims adjuster, and account specialist. Currently, he provides loss control surveys and reports for insurance companies to evaluate risk and safety improvements. He is seeking to expand his knowledge in the loss control field.
The document provides a resume for Sandra D. Williams-Smith, outlining her objective to continue growing professionally and listing her extensive experience as an insurance adjuster, claims examiner, and licensed practical nurse spanning various states and companies since 1999 and handling different types of insurance claims including workers' compensation, auto, property, and more.
Sandra D. Williams-Smith has over 15 years of experience in claims adjusting. She has handled workers' compensation, liability, auto, and catastrophe claims across several states. Her experience includes investigating claims, evaluating injuries, managing litigation, and resolving cases to decrease liability. She aims to continue expanding her skills through new career opportunities.
This document provides a summary of qualifications and work history for Courtney Utter. She has over 25 years of experience in insurance claims adjusting, underwriting, and administration. Her qualifications include a Bachelor's degree in Business/Communications and certifications as a Microsoft Certified Systems Engineer and Microsoft Certified Professional. Her work history details roles with increasing responsibility in claims adjusting, underwriting, and administration for workers' compensation and other insurance lines with companies such as Texas Mutual Insurance, Frost Insurance, and Farmers Insurance.
Jennifer Reeve has over 20 years of experience in risk management, claims investigation, and litigation management. She has held roles as a Health and Welfare Manager, Team Leader, Workers Compensation Specialist, Subrogation Claims Specialist, and Bodily Injury Claims Adjuster. Reeve has an MBA from the University of Phoenix and a BA in Economics from Western Washington University. She specializes in workers compensation claims and has exceeded recovery goals in previous roles.
Seasoned risk manager and underwriter with nationwide underwriting experience looking to bring my underwriting skills and knowledge to a new and growing organization. Lead underwriter for the Trucking and Motor Truck Cargo portfolios for new business and renewal accounts. Professional lines, General Liability, Business Auto, Property and Casualty, Inland Marine, Workers Compensation and Umbrella underwriter as well. Providing exceptional customer service, risk analysis and carrier acceptability for insurance organizations.
Paul T. Mason has over 40 years of experience in health insurance and related fields. He has held various customer service, claims processing, and software testing roles at several large health insurance companies, including CareFirst BlueCross BlueShield, Humana, and Empire Blue Cross Blue Shield. His experience includes handling phone and written inquiries, claims processing, credentialing providers, system testing to ensure standards and requirements are met, and acting as a liaison between insurance plans and providers or customers. He is well organized and able to manage multiple projects simultaneously with a focus on quality service and customer satisfaction.
Dion Spencer is an insurance professional with over 20 years of experience in property and casualty claims adjusting and management. He has held various roles such as independent liability adjuster, senior property field adjuster, assistant claims manager, and material damage adjuster. Currently, he works as the marketing director and board member for a non-profit organization where he develops community partnerships, plans fundraising events and oversees social media platforms. Spencer has a master's degree in education and a bachelor's degree in business management. He maintains multiple state insurance adjuster licenses.
Dana Rowe has over 25 years of experience in claims management. She has held various leadership roles such as Claims Supervisor, Claims Team Manager, AVP of Casualty Claims, and Lead Quality Assurance Consultant. Her experience spans several insurance companies and she has managed teams handling different lines of business such as auto, homeowner, and general liability claims. She is currently seeking a new career opportunity in claims management utilizing her extensive experience.
Monique Thomas has over 15 years of experience in insurance claims and underwriting. She currently works as a Bodily Injury Claims Representative for DMA Claims Management, where she processes, adjusts, and settles claims as a third party administrator. Previously, she worked as an Auto Claims Adjuster for Safeway Insurance and a Claims Representative for Esurance Insurance Co. She has a bachelor's degree in business marketing from Prairie View A&M University.
Marc Grandinetti has over 25 years of experience in program administration, eligibility review, and customer liaison roles. He has worked in the mortgage, foreclosure, and life insurance industries. Most recently, he served as a Foreclosure Specialist for over 10 years, handling foreclosures in multiple states and training others. He obtained his Associate's degree in Health Management in 2016 and is a certified paralegal.
Nancy Forte has over 20 years of experience in insurance and call center industries. She has held various roles including agent, underwriter, account manager, and call center manager. Her experience spans personal and commercial insurance lines, with a focus on property insurance. She also has extensive experience in call center operations including management, project implementation, and data analysis. She is seeking to leverage her diverse skills and extensive industry expertise.
Brandon K Jackson has over 20 years of experience in financial services and public relations. He is skilled in new business development, customer service, and exceeding sales quotas. His experience includes roles as a licensed sales agent for several insurance companies, advising customers on Medicare, Affordable Care Act, and renters insurance plans. He holds multiple insurance licenses and an Associate's degree in Political Science.
Brandon K Jackson has over 20 years of experience in financial services and public relations. He is skilled in new business development, customer service, and exceeding sales quotas. His experience includes roles as a licensed sales agent for several insurance companies, advising customers on Medicare, Affordable Care Act, and renters insurance plans. He holds multiple insurance licenses and an Associate's degree in Political Science.
Kathleen Schnitzer has over 20 years of experience in commercial property and casualty insurance underwriting. She specializes in program business and niche risks. She is recognized for her attention to detail, strong relationships, and strategic goal achievement. She has underwriting experience with Admiral Insurance, Zurich North America, Western World Insurance Group, and others. She is licensed and has designations in several areas of insurance.
Kathleen Schnitzer has over 20 years of experience in commercial property and casualty insurance underwriting. She specializes in program business and niche risks. She is recognized for her attention to detail, strong relationships, and strategic goal achievement. She has underwriting experience with Admiral Insurance, Zurich North America, Western World Insurance Group, and others. She is a senior underwriter focused on professional liability programs and managing portfolios.
Kathleen Schnitzer has over 20 years of experience in commercial property and casualty insurance underwriting. She specializes in program business and niche risks. She is recognized as a detail-oriented, organized underwriter who builds strong relationships and achieves strategic goals. Her most recent role was as a senior underwriter at Admiral Insurance Company, where she managed 10 programs and provided quick turnaround on submissions.
Sue Long has over 30 years of experience in mortgage operations, auditing, claims management, and records management. She is currently a Compliance Reporting Specialist at Nationstar Mortgage where she ensures regulatory reporting is accurate and timely. Previously she held various roles at Capital One Financial, CTX Mortgage Company, and First Horizon Mortgage where she demonstrated strong communication skills, task management abilities, and a track record of meeting deadlines and objectives.
1. Brett Matthew Coco
3510 Norfolk Court
Mt. Juliet, TN 37122
Phone: (615) 636-5399
SUMMARY STATEMENT
Business executive with 26 years of experience in various healthcare and insurance positions across the country.
Can serve many company needs, from the purchase of multi-million dollar insurance programs to claims
management, people management and risk management. Utilizes leadership, communication and interpersonal
competencies to effectively meet/exceed goals. Transferable skills not limited to the insurance industry.
WORK EXPERIENCE
LifePoint Health
Senior Director, Claims (April 2012 to present), Brentwood, TN. Managed the highest exposure professional
liability claims in the Risk Management Department. Settlement authority $350,000. Provided supervision and
direction to other professionals including three direct reports. Assisted in the purchase and administration of the
Property and Casualty insurance programs. Responsible for the oversight all of the Property claims across a 21
state territory, interacting with brokers, claims administrators and preferred contractors as necessary.
Director, Claims (January 2009 – April 2012), Brentwood, TN. Managed a substantial caseload of medical
malpractice/general liability claims. Settlement authority $200,000. Assisted in the purchase of insurance for
three product lines and participated in due diligence during the potential acquisition of hospitals. Licensed
Property & Casualty Producer for the state of Tennessee and a member of the Risk and Insurance Management
Society.
CNA Insurance Company
Claims Consultant (November 2008 to January 2009), Nashville, TN. Investigated, negotiated and settled
Professional and General liability claims for the CNA HealthPro team for healthcare providers, long-term care
facilities, nurses and hospitals.
Hospital Corporation of America (HCA)/Health Care Indemnity, Inc. (HCII)
Director of Insurance (December 2006 to September 2008), Nashville, TN. Responsible for the purchase and
management of the Property, Crime, Ancillary Workers Compensation, Aviation, Auto, Environmental and
Fiduciary programs on behalf of HCA. This included overseeing all broker services, ensuring timely and
effective policy renewals, appropriate program pricing and policy maintenance. Physician program duties
remained.
Manager of Physician Programs (March 2005 to December 2006), Nashville, TN. Quoted, priced and
underwrote malpractice risks for HCII with an emphasis on profitability. Accountable for the management and
marketing of all physician programs offered by HCII. Established and augmented strategic relationships with
brokers, insurance carriers and hospital administrators. Annually directed the physician rate-making process
and proposed recommendations to senior management. Directly supervised the positions of Senior Underwriter
and Senior Compliance Analyst.
Senior Claims Supervisor (February 2003 to March 2005), Nashville, TN. Responsible for the timely and
effective settlement of the most complex Professional and General liability claims and lawsuits with minimal
supervision. Settlement authority $250,000, caseload of approximately 175-225 files.
2. Claims Supervisor (January 2001 to February 2003), Nashville, TN. Identified, investigated, quantified, and
negotiated high exposure Professional and General liability claims and lawsuits. Team Leader in the
coordination of defense strategies with all stakeholders, hired and supervised outside defense counsel in litigated
matters, hired and supervised outside investigators, interacted with Settlement Authority Committee, attended
mediations and trials when appropriate. Settlement authority $100,000, caseload 175-200 files.
Braun Construction Services, Inc.
Marketing Representative (September 2000 to January 2001), Nashville, TN. Accountable with researching,
retaining and servicing clientele in need of restoration construction services. Interacted with Large Loss
Adjusters or Claims Managers within insurance companies, property management firms or general contractors
in need of emergency or post construction services.
Penn National Insurance
Team Leader (July 1998 to September 2000), Nashville, TN. Directed, mentored and supported a staff of 5-7
professionals to provide industry-leading claims services and efficient customer care. Additional duties
included vendor retention/oversight and departmental budgeting.
Senior Claims Representative (October 1997 to July 98), Nashville, TN. Handled complex Personal and
Commercial lines casualty losses over a multi-state jurisdiction. Job functions included evaluating and
negotiating high exposure litigated files, completing coverage analyses and expense management.
United States Fidelity & Guaranty Company
Claim Supervisor (April 1996 to October 1997), Salt Lake City, UT. Supervised 7-8 experienced claim
consultants over a three state territory. Responsible for total quality management, employee development and
long range planning.
Liability Claims Representative (August 1992 to April 1996), Little Rock, AR. Specialized in casualty
claims, handling Personal and Commercial losses. Transportation Advocate for our branch office.
Multi-Line Claims Representative (July 1991 to August 1992), Fullerton, CA. Handled Personal and
Commercial lines property and casualty losses.
Claims Trainee/Inside Claims Representative (June 1990 to July 1991), Dallas, TX. Successfully completed
a 12-month training program consisting of hands on field work and Home Office instruction. Moderate
caseload.
EDUCATIONAL BACKGROUND
Southern Methodist University - Dallas, TX.
Bachelor of Business Administration with emphasis on Organizational Behavior and Administration; May, 1990
graduate. Completed work included Law and Taxation, Finance, Accounting, and Marketing. Elective courses
completed included Economics, Philosophy, Business Communications, Leadership and Humanities.
Maintained a wide scope of business courses with special interest in management studies.
REFERENCES AVAILABLE UPON REQUEST