BRANDING
IN THE
DIGITAL AGE
THE DIGITAL AGE
+ BRANDS AND BRANDING
+ SEVEN TIPS FOR SUCCESS

 AGENDA
BRANDING
IN THE
DIGITAL AGE
SO,
WHAT’S THE
DIGITAL AGE?
“ LIFE MOVES PRETTY FAST. IF
  YOU DON’T STOP AND LOOK
  AROUND ONCE IN A WHILE,
  YOU COULD MISS IT. ”
    + FERRIS BUELLER
      [ON HIS DAY OFF]
MORE MINUTES WITH
MORE MEDIA


      6 32   6 46   6 78   699
700


525


350                                  Other
                                     Magazines
                                     Newspaper
175                                  Mobile
                                     Radio
                                     Online
 0                                   TV
      2009   2010   2011   2012


                                  Source: eMarketer 10/12
AN HOUR
A SECOND
IS THE PACE OF VIDEO BEING
UPLOADED TO YOUTUBE


                             Source: Google 2013
OUR CULTURE IS

ALWAYS ON...
DEMAND
12
         11        1
    10                 2       THE AVERAGE ADULT
                               SPENDS ONE QUARTER
9                          3
                               OF HIS OR HER DAY ON
    8                  4       THE INTERNET
         7         5
              6




                                               Source: IAB 01/13
NEARLY 1 IN 3
DIGITAL MEDIA
MINUTES IS
SPENT ON A
SMARTPHONE
+ TABLET




                Source: Comscore 02/13
MOBILE       DESKTOP




         >


                       Source: Facebook 2013
CIO




                         CMO
PREDICTION: FIVE YEARS
FROM NOW, CMOs WILL
SPEND MORE ON IT
THAN CIOs DO.

                               Source: Gartner 2012
90/2
90% OF THE
DATA IN THE
              CREATED IN
              LAST TWO
    WORLD     YEARS


                           Source: IBM 2012
“ THERE IS A ‘REASONABLE
  PROBABILITY’ THAT HALF
  OF ALL ADVERTISING WILL
  OCCUR ONLINE WITHIN
  THE NEXT FIVE YEARS. ”
    + NIKESH ARORA
      GOOGLE SVP and CHIEF BUSINESS OFFICER
N OW W IT H :
                     + MO RE ME D IA
                     + MO RE C H OIC E S
T HE D IG ITAL AGE   + MO RE D ATA
                     + MO RE N IC H E S
                     + MO RE TO CONSIDER
                     + MO RE OPPORTUNITIES
F OR A L L O F T HE “N E W, ”
SOME OLD RULES STILL
A P P LY.
                          Image Source: ThisIsIndexed.com
T RUT H:
WH EN P OS S I BI L IT IE S A R E
EN DLE S S Y O U R P R I O R I T I E S
ARE ESSENTIAL.
W HI CH LE ADS US T O. . .
BRANDING
IN THE
DIGITAL AGE
THE B WORD????
BRANDING
       +
    DIGITAL




(THEY GO HAND IN
     HAND)
                   Image Source: Google Images
IN DIGITAL, WE ARE OBSESSIVE
ABOUT UNDERSTANDING THE
USER – AND THEIR
EXPECTATIONS.
IN B R AN DI N G WE ARE OBSESSIVE
   DIGITAL,
ABOUT UNDERSTANDING THE
USER – AND THEIR
EXPECTATIONS.
THE SUCCESS OF DIGITAL
OFTEN HINGES ON THE
ABILITY TO PROVIDE A
UTILITY THAT IS VALUED
BY THE CONSUMER.
THE SUCCESS OF DIGITAL
                 BR AN DI NG
OFTEN HINGES ON THE
ABILITY TO PROVIDE A
UTILITY THAT IS VALUED
BY THE CONSUMER.
ULTIMATELY, STRONG DIGITAL
STRATEGY IS A SHORTCUT TO
PURCHASE.
ULTIMATELY, STRONG BR AN DI NG
                   DIGITAL
STRATEGY IS A SHORTCUT TO
PURCHASE.
BRANDS + DIGITAL
STRATEGIES
                   PEOPLE
SENSIBILITIES
SUCCESS
SO, WHAT’S
A BRAND?
A PROMISE
+ AN EXPECTATION

 A RELATIONSHIP
STRONG BRANDS
HAVE STRONG
RELATIONSHIPS
A BRAND IS A
RELATIONSHIP
SO THAT’S WHERE TO START...
COMPANY
PROMISE                                   POSITIONING




          CUSTOMER             CATEGORY




                     CONTEXT
COMPANY                        O
PROMISE                                      POSITIONING
                                                      N
                                                      I
                                                      N
                                                     G
                     ORGANIZING
                      CONCEPT
          CUSTOMER                CATEGORY




                      CONTEXT
ORGANIZING
              CONCEPT




MEDIA TYPE                EXPERIENCE
 + PAID                   + MESSAGE

 + EARNED                 + PRODUCT

 + OWNED                  + UTILITY

                          + COMMUNITY
IT’S NOT THE B WORD????
    IT IS: THE B WORD!!!!!!!!!!!
THE DIGITAL              INFORMATION
ECOSYSTEM     SHORTCUT




A BRAND       SHORTCUT   UNDERSTANDING
BRANDING   DIGITAL
7
NOT-NECESSARILY-DIGITAL
THINGS TO DO
TODAY TO SUCCEED
AT B R A N D I N G
I N T H E D I G I TA L A G E
1   UNDERSTAND EXPECTATIONS
2   DEFINE THE RELATIONSHIP
3   FOCUS ON FIND-ABILITY
4   IDENTIFY SHARED GOALS
5   DO IT DIFFERENT
6   TELL A STORY
7   SIMPLIFY. ALWAYS.
1
UNDERSTAND
EXPECTATIONS
INITIA L                              ACTIVE
CONSIDERATI ON                         EVALU ATIO N
     SET                                 STAG E




                              THE
                           CONSUMER
                            DECISION
                            JOURNEY




P O S T- P U R C H A S E               MO ME NT O F
   EX PERI ENCE                        PU RCH ASE



                                             Source: McKinsey Quarterly 2009
WH ETH E R YO U S E LL
BOO KS ON L INE O R
NO T, T H I S I S A N
EXPECTAT ION
SETT ER.
http://bit.ly/XBPYSd
V ID E O S
+   MA P S
+   SEARCH
+   C H AT
+   V O IC E
+   N E W F O R M AT
    NEW EXPECTATION
2   DEFINE THE
    RELATIONSHIP
    YOU DESIRE
OUR PROMISE                              OUR POSITION
  WE HELP YOU                                MOST FUN STATE IN
FIND YOUR FUN            TRAVEL              THE UPPER MIDWEST
                        WISCONSIN




             MIDWEST
                        FUN          MIDWEST
             TRAVELER            DESTINATIONS




    THE CONTEXT
    EVEN WHEN TIMES ARE TOUGH, TRAVELERS ARE LOOKING
    FOR AN ESCAPE FROM THEIR DAY-TO-DAY – EVEN A SMALL
    GETAWAY SHOULD FEEL LIKE A BIG ONE...
FUN




PAID   EARNED   OWNED
3   FOCUS ON
    FIND-ABILITY
THE AM OU NT OF
 G OO GL E S E A R C H E S
 EACH MONTH


100,000,000,000
                             GOO GLE :
                             + FI GHT S SPA M 2 4/ 7
                             + USE S 20 0+ FA CTO RS
                             + CHA NGE S OF TEN
                               RELEVANT RESULTS
FINDABLE =   SEARCHABLE +   SHARABLE
http://bit.ly/ZltjMX
KEYWORD TARGETED

+ RELEVANT CONTENT

+ INNOVATIVE METHOD

  ADS WERE ACTUALLY
  PLACED BY USERS
4   IDENTIFY
    SHARED GOALS
TO
                     IN ?
                    S P
                  LL LA
                FA ER
           CATEGORY




              T OV
            HA E
           W TH
COMPANY




          CUSTOMER
MARKETING IS HUMAN
Never talk down to people. Tell the truth. Be interesting.
Walk the walk. Have a sense of humor. Show up. Believe
in what you say. Trust your intuition. Keep your promises.
Ask questions. Listen. Be optimistic. Look people in the
eye. Smile. Show respect. Dress like you care. Adopt
a healthy lifestyle. Set goals. Grow. Be empathetic.
Always be yourself. Follow through. Do the right thing.

This doesn’t have to be complicated.
It does have to be genuine.
THE LESSON:

IF YOU CAN IDENTIFY
S H A RE D GO A L S W I T H
YOUR USER, YOU CAN
BYPASS TRUCKLOADS
O F R E D TA P E. ..
5   DO IT
    DIFFERENT
THE SEA OF
SAMENESS IS
DEEP AND WIDE
THE PROBLEM OF
PRETTY GOOD
IS GREAT
  79%
        OF PRODUCTS +
        SERVICES HAVE
        NO MEANINGFUL
        DIFFERENTIATION

                  Source: Brand Keys
http://bit.ly/XaWmQn
IN CREASED       IN C R E A S E D
AWARENESS     E N GA G E ME N T




IN CREASED       IN C R E A S E D
S H AR IN G             SALES
6   TELL A STORY
600
THE ELUSIVE
IN LISTENING TO STORIES, WE TEND TO
SUSPEND DISBELIEF
IN ORDER TO BE ENTERTAINED

IN EVALUATING STATISTICS, WE TEND TO
SUSPEND BELIEF
IN ORDER NOT TO BE BEGUILED
http://bit.ly/QEPxUi
+   =




        Image Source: Google Images
7   SIMPLIFY.
    ALWAYS.
“ SIMPLIFY AS
  MUCH AS
  POSSIBLE,
  BUT NOT
  MORE SO.”
  – EINSTEIN




            Image Source: Google Images
WILLING TO PAY   MORE WILLING TO   SIMPLE BRANDS
   PREMIUM         RECOMMEND        OUTPERFORM




 SIMPLICITY IS VALUED
                                     Source: Siegel and Gale 2012
WHAT IS THE POINT ?
1   UNDERSTAND EXPECTATIONS
2   DEFINE THE RELATIONSHIP
3   FOCUS ON FIND-ABILITY
4   IDENTIFY SHARED GOALS
5   DO IT DIFFERENT
6   TELL A STORY
7   SIMPLIFY. ALWAYS.
10 x 10 = 100
IDEAS /   SESSIONS   IDEAS (CAN
SESSION              MAKE YOUR
                     HEAD SPIN)
SPOILER ALERT:
THE POSSIBILITIES ARE,
IN FACT, ENDLESS.
WHERE TO START:

WHAT KIND OF
RELATIONSHIP
DO YOU WANT?
cflanagan@laughlin.com
@casey_flanagan
linkedin.com/#/caseyflanagan

Keynote: Branding in the Digital Age

  • 1.
  • 2.
    THE DIGITAL AGE +BRANDS AND BRANDING + SEVEN TIPS FOR SUCCESS AGENDA
  • 3.
  • 4.
  • 5.
    “ LIFE MOVESPRETTY FAST. IF YOU DON’T STOP AND LOOK AROUND ONCE IN A WHILE, YOU COULD MISS IT. ” + FERRIS BUELLER [ON HIS DAY OFF]
  • 6.
    MORE MINUTES WITH MOREMEDIA 6 32 6 46 6 78 699 700 525 350 Other Magazines Newspaper 175 Mobile Radio Online 0 TV 2009 2010 2011 2012 Source: eMarketer 10/12
  • 7.
    AN HOUR A SECOND ISTHE PACE OF VIDEO BEING UPLOADED TO YOUTUBE Source: Google 2013
  • 8.
  • 9.
    12 11 1 10 2 THE AVERAGE ADULT SPENDS ONE QUARTER 9 3 OF HIS OR HER DAY ON 8 4 THE INTERNET 7 5 6 Source: IAB 01/13
  • 10.
    NEARLY 1 IN3 DIGITAL MEDIA MINUTES IS SPENT ON A SMARTPHONE + TABLET Source: Comscore 02/13
  • 11.
    MOBILE DESKTOP > Source: Facebook 2013
  • 12.
    CIO CMO PREDICTION: FIVE YEARS FROM NOW, CMOs WILL SPEND MORE ON IT THAN CIOs DO. Source: Gartner 2012
  • 13.
    90/2 90% OF THE DATAIN THE CREATED IN LAST TWO WORLD YEARS Source: IBM 2012
  • 14.
    “ THERE ISA ‘REASONABLE PROBABILITY’ THAT HALF OF ALL ADVERTISING WILL OCCUR ONLINE WITHIN THE NEXT FIVE YEARS. ” + NIKESH ARORA GOOGLE SVP and CHIEF BUSINESS OFFICER
  • 15.
    N OW WIT H : + MO RE ME D IA + MO RE C H OIC E S T HE D IG ITAL AGE + MO RE D ATA + MO RE N IC H E S + MO RE TO CONSIDER + MO RE OPPORTUNITIES
  • 16.
    F OR AL L O F T HE “N E W, ” SOME OLD RULES STILL A P P LY. Image Source: ThisIsIndexed.com
  • 17.
    T RUT H: WHEN P OS S I BI L IT IE S A R E EN DLE S S Y O U R P R I O R I T I E S ARE ESSENTIAL. W HI CH LE ADS US T O. . .
  • 18.
  • 19.
  • 20.
    BRANDING + DIGITAL (THEY GO HAND IN HAND) Image Source: Google Images
  • 21.
    IN DIGITAL, WEARE OBSESSIVE ABOUT UNDERSTANDING THE USER – AND THEIR EXPECTATIONS.
  • 22.
    IN B RAN DI N G WE ARE OBSESSIVE DIGITAL, ABOUT UNDERSTANDING THE USER – AND THEIR EXPECTATIONS.
  • 23.
    THE SUCCESS OFDIGITAL OFTEN HINGES ON THE ABILITY TO PROVIDE A UTILITY THAT IS VALUED BY THE CONSUMER.
  • 24.
    THE SUCCESS OFDIGITAL BR AN DI NG OFTEN HINGES ON THE ABILITY TO PROVIDE A UTILITY THAT IS VALUED BY THE CONSUMER.
  • 25.
    ULTIMATELY, STRONG DIGITAL STRATEGYIS A SHORTCUT TO PURCHASE.
  • 26.
    ULTIMATELY, STRONG BRAN DI NG DIGITAL STRATEGY IS A SHORTCUT TO PURCHASE.
  • 27.
    BRANDS + DIGITAL STRATEGIES PEOPLE SENSIBILITIES SUCCESS
  • 28.
  • 29.
    A PROMISE + ANEXPECTATION A RELATIONSHIP
  • 30.
  • 31.
    A BRAND ISA RELATIONSHIP SO THAT’S WHERE TO START...
  • 32.
    COMPANY PROMISE POSITIONING CUSTOMER CATEGORY CONTEXT
  • 33.
    COMPANY O PROMISE POSITIONING N I N G ORGANIZING CONCEPT CUSTOMER CATEGORY CONTEXT
  • 34.
    ORGANIZING CONCEPT MEDIA TYPE EXPERIENCE + PAID + MESSAGE + EARNED + PRODUCT + OWNED + UTILITY + COMMUNITY
  • 35.
    IT’S NOT THEB WORD???? IT IS: THE B WORD!!!!!!!!!!!
  • 36.
    THE DIGITAL INFORMATION ECOSYSTEM SHORTCUT A BRAND SHORTCUT UNDERSTANDING
  • 37.
    BRANDING DIGITAL
  • 38.
    7 NOT-NECESSARILY-DIGITAL THINGS TO DO TODAYTO SUCCEED AT B R A N D I N G I N T H E D I G I TA L A G E
  • 39.
    1 UNDERSTAND EXPECTATIONS 2 DEFINE THE RELATIONSHIP 3 FOCUS ON FIND-ABILITY 4 IDENTIFY SHARED GOALS 5 DO IT DIFFERENT 6 TELL A STORY 7 SIMPLIFY. ALWAYS.
  • 40.
  • 41.
    INITIA L ACTIVE CONSIDERATI ON EVALU ATIO N SET STAG E THE CONSUMER DECISION JOURNEY P O S T- P U R C H A S E MO ME NT O F EX PERI ENCE PU RCH ASE Source: McKinsey Quarterly 2009
  • 42.
    WH ETH ER YO U S E LL BOO KS ON L INE O R NO T, T H I S I S A N EXPECTAT ION SETT ER.
  • 43.
  • 44.
    V ID EO S + MA P S + SEARCH + C H AT + V O IC E + N E W F O R M AT NEW EXPECTATION
  • 45.
    2 DEFINE THE RELATIONSHIP YOU DESIRE
  • 46.
    OUR PROMISE OUR POSITION WE HELP YOU MOST FUN STATE IN FIND YOUR FUN TRAVEL THE UPPER MIDWEST WISCONSIN MIDWEST FUN MIDWEST TRAVELER DESTINATIONS THE CONTEXT EVEN WHEN TIMES ARE TOUGH, TRAVELERS ARE LOOKING FOR AN ESCAPE FROM THEIR DAY-TO-DAY – EVEN A SMALL GETAWAY SHOULD FEEL LIKE A BIG ONE...
  • 50.
    FUN PAID EARNED OWNED
  • 51.
    3 FOCUS ON FIND-ABILITY
  • 52.
    THE AM OUNT OF G OO GL E S E A R C H E S EACH MONTH 100,000,000,000 GOO GLE : + FI GHT S SPA M 2 4/ 7 + USE S 20 0+ FA CTO RS + CHA NGE S OF TEN RELEVANT RESULTS
  • 53.
    FINDABLE = SEARCHABLE + SHARABLE
  • 54.
  • 55.
    KEYWORD TARGETED + RELEVANTCONTENT + INNOVATIVE METHOD ADS WERE ACTUALLY PLACED BY USERS
  • 56.
    4 IDENTIFY SHARED GOALS
  • 57.
    TO IN ? S P LL LA FA ER CATEGORY T OV HA E W TH COMPANY CUSTOMER
  • 58.
    MARKETING IS HUMAN Nevertalk down to people. Tell the truth. Be interesting. Walk the walk. Have a sense of humor. Show up. Believe in what you say. Trust your intuition. Keep your promises. Ask questions. Listen. Be optimistic. Look people in the eye. Smile. Show respect. Dress like you care. Adopt a healthy lifestyle. Set goals. Grow. Be empathetic. Always be yourself. Follow through. Do the right thing. This doesn’t have to be complicated. It does have to be genuine.
  • 59.
    THE LESSON: IF YOUCAN IDENTIFY S H A RE D GO A L S W I T H YOUR USER, YOU CAN BYPASS TRUCKLOADS O F R E D TA P E. ..
  • 60.
    5 DO IT DIFFERENT
  • 61.
    THE SEA OF SAMENESSIS DEEP AND WIDE
  • 62.
    THE PROBLEM OF PRETTYGOOD IS GREAT 79% OF PRODUCTS + SERVICES HAVE NO MEANINGFUL DIFFERENTIATION Source: Brand Keys
  • 63.
  • 64.
    IN CREASED IN C R E A S E D AWARENESS E N GA G E ME N T IN CREASED IN C R E A S E D S H AR IN G SALES
  • 65.
    6 TELL A STORY
  • 66.
  • 67.
    IN LISTENING TOSTORIES, WE TEND TO SUSPEND DISBELIEF IN ORDER TO BE ENTERTAINED IN EVALUATING STATISTICS, WE TEND TO SUSPEND BELIEF IN ORDER NOT TO BE BEGUILED
  • 68.
  • 69.
    + = Image Source: Google Images
  • 70.
    7 SIMPLIFY. ALWAYS.
  • 71.
    “ SIMPLIFY AS MUCH AS POSSIBLE, BUT NOT MORE SO.” – EINSTEIN Image Source: Google Images
  • 72.
    WILLING TO PAY MORE WILLING TO SIMPLE BRANDS PREMIUM RECOMMEND OUTPERFORM SIMPLICITY IS VALUED Source: Siegel and Gale 2012
  • 73.
    WHAT IS THEPOINT ?
  • 74.
    1 UNDERSTAND EXPECTATIONS 2 DEFINE THE RELATIONSHIP 3 FOCUS ON FIND-ABILITY 4 IDENTIFY SHARED GOALS 5 DO IT DIFFERENT 6 TELL A STORY 7 SIMPLIFY. ALWAYS.
  • 75.
    10 x 10= 100 IDEAS / SESSIONS IDEAS (CAN SESSION MAKE YOUR HEAD SPIN)
  • 76.
    SPOILER ALERT: THE POSSIBILITIESARE, IN FACT, ENDLESS.
  • 77.
    WHERE TO START: WHATKIND OF RELATIONSHIP DO YOU WANT?
  • 78.