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Managing  Brand Equity
You can download this presentation at: www.studyMarketing.org Visit  www.studyMarketing.org   for more presentations on Marketing, Strategy, Innovation, and Branding
Brand equity  is a set of brand assets and liabilities linked to a brand
Elements of Brand Equity: Brand Loyalty Brand Awareness Perceived Quality Brand Associations
Brand Loyalty Brand loyalty is a measure of the attachment that a customer has to a brand.  It reflects how likely a customer will be to switch to another brand, especially when that brand makes a change, either in price or in product features.
Brand Loyalty Pyramid Committed Buyer Likes the Brand - Considers it a Friend Satisfied Buyer With Switching Costs Habitual Buyer - No Reason to Change Indifferent – No Brand Loyalty  Switchers / Price Sensitive
Measuring Brand Loyalty ,[object Object],[object Object],[object Object]
Strategic Value of Brand Loyalty ,[object Object],[object Object],[object Object]
Enhancing Brand Loyalty ,[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Awareness is   the ability of a potential buyer to recognize or recall that a brand is a member of a certain product category
Brand Awareness Hierarchy Top of Mind Brand Recall Brand Recognition Unaware of Brand
Value of Brand Awareness ,[object Object],[object Object],[object Object],[object Object]
How to Achieve Brand Awareness Be different, memorable Involve a slogan or jingle Symbol exposure Publicity Event sponsorship
The customer's perception of the overall quality or superiority of a product or service with respect to its intended purpose, relative to alternatives. Perceived quality is a perception by customers. Perceived Quality
What Influences Perceived Quality of  Product ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Influences Perceived Quality of  Service ? Appearance Reliability Competence Responsiveness Empathy
The Value of Perceived Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Association A brand association is anything "linked" in memory to a brand.  Thus, McDonald's could be linked to a character such as Ronald McDonald, a consumer segment such as kids, a feeling such as having fun, a product characteristic such as service, or a symbol such as the Golden Arches.
Some Types of Associations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Value of Brand Associations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining Associations ,[object Object],[object Object],[object Object]
Criteria for  Brand Name Selection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Source of Reference: David Aaker,  Managing Brand Equity : Capitalizing on the Value of A Brand Name , Free Press

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Brand Equity

  • 1. Managing Brand Equity
  • 2. You can download this presentation at: www.studyMarketing.org Visit www.studyMarketing.org for more presentations on Marketing, Strategy, Innovation, and Branding
  • 3. Brand equity is a set of brand assets and liabilities linked to a brand
  • 4. Elements of Brand Equity: Brand Loyalty Brand Awareness Perceived Quality Brand Associations
  • 5. Brand Loyalty Brand loyalty is a measure of the attachment that a customer has to a brand. It reflects how likely a customer will be to switch to another brand, especially when that brand makes a change, either in price or in product features.
  • 6. Brand Loyalty Pyramid Committed Buyer Likes the Brand - Considers it a Friend Satisfied Buyer With Switching Costs Habitual Buyer - No Reason to Change Indifferent – No Brand Loyalty Switchers / Price Sensitive
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  • 10. Brand Awareness is the ability of a potential buyer to recognize or recall that a brand is a member of a certain product category
  • 11. Brand Awareness Hierarchy Top of Mind Brand Recall Brand Recognition Unaware of Brand
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  • 13. How to Achieve Brand Awareness Be different, memorable Involve a slogan or jingle Symbol exposure Publicity Event sponsorship
  • 14. The customer's perception of the overall quality or superiority of a product or service with respect to its intended purpose, relative to alternatives. Perceived quality is a perception by customers. Perceived Quality
  • 15.
  • 16. What Influences Perceived Quality of Service ? Appearance Reliability Competence Responsiveness Empathy
  • 17.
  • 18. Brand Association A brand association is anything "linked" in memory to a brand. Thus, McDonald's could be linked to a character such as Ronald McDonald, a consumer segment such as kids, a feeling such as having fun, a product characteristic such as service, or a symbol such as the Golden Arches.
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  • 23. Source of Reference: David Aaker, Managing Brand Equity : Capitalizing on the Value of A Brand Name , Free Press