Business rules dmrc

1. BUSINESS RULE-IX
Revenue Circular

2. EARNING OF DMRC
from
1)FARE BOX- Earning which is met
by the fares paid by
passengers.
&
2)NON-FARE BOX- Earning
through Ad,PD,
Feeder….

3. 1
AFC EARNING
2 3
NON-AFC EARNING
4
1 2 3

4. 3
1 2 4

5. Source of Fare Box Earning
[Types of Fare Products]
64Bytes 4KB
100mm

6. CONTACTLESS SMART TOKEN (CST)
A. Single Journey Token
B. Paid Exit Token
C. Free Exit Token

7. Single Journey Tokens
1. Colors of tokens
2. Issue of SJT
3. Validity of Tokens
4. Refund of SJT.
5. Refund of partially used tokens.
6. Maximum permissible length of Time to stay is
paid area.
CONTACTLESS SMART TOKEN (CST)

8. Zone 01 ::: 65 to 80 minute
Before 07:00 & After 22:30
Exiting from the System…………

9. AFC errors in SJT
1. Error 110-No Exit
2. Error 109-No Entry
3. Error 159-Excess Time
4. Error 31-Under Value
5. Error 167-Mac Error
6. Error 156-Unused Token
7. Error 163-Basic data corrupted
8. Read Ticket Error
9. Write Ticket Error
CONTACTLESS SMART TOKEN (CST)

10. Station -A Station -B
SMV SMA
Entry Exit
110
156
163
167
109
31
159
167
Station- C Station-D

11. 1. Paid Exit :- It is issued when a passenger
found without valid ticket in paid area.
A. Amount :- Max Fare + Rs. 50/-.
B. Once issued, it can not be cancelled.
C. If passenger reproduces the token after
realization of penalty, the amount will not be
refunded to the passenger.
CONTACTLESS SMART TOKEN (CST)

12. 1. Free Exit :- It is issued in following
conditions:-
A. Read Ticket Error token at exit point.
B. Mac error tokens ( Error 167) at exit point.
C. Flap failed to open after inserting tokens.
D. Flap failed to open after deducting fare from
CSC.
CONTACTLESS SMART TOKEN (CST)

13. Types of Smart Card
1. Store Value -2 Smart Card (Daily Commuters
Smart Card)
2. Store Value -5 Smart Card (DMRC-ICICI
Bank/Indusind Combo Card)
3. Store Value-6 Smart Card (Key Chain Card)
4. Tourist Card for one day
5. Tourist Card for three day
Note: Memory- 4KB

14. CONTACTLESS SMART CARD (CSC)
Store Value -2 Smart Card
1. Sale of Smart Card
2. Replacement of lost Smart Card
3. Validity of Smart Card
4. Sequence of Use of Smart Card
5. Amount for issuing of Smart Card (SV-2)
6. Add Value Operation.
7. Minimum Value require to enter into metro
system.

15. Store Value -2 Smart Card
8. Negative Balance in Smart Card
9. Discount
10.Refund of Store Value Smart Card.
 Readable .
Only SV-2 ok Readable CSC will be refunded.
Refund Amount = Security Amount(Rs.50/-)
-Processing charge(Rs.20/-)
- Negative electronic value of CSC(if any).
Expired CSC will be treated as Invalid.

16. URC
001 002_New CSC issued[100/150] 001 Amt t/f into 002
002 becomes URC or Lost
003 New CSC issued [100/150]
003 New CSC issued [150]
Or
003Any New CSC Eng…by Pass..
URC
END
Rem ..Balance of 001+002 into 003
Mailed
Afc_urc@
Rem ..Balance of 001 into 003
Sent to AFC
With Details
of 001 & 002
 Unreadable.

17. Discount on CSC
(SV-2,SV-5 & SV-6)
Discount on Sunday and National Holiday
10% on SV-2,SV-5 & SV-6.
Discount on Weekdays (Monday to Saturday)
10% on SV-2,SV-5 & SV-6 during peak hours.
10% additional discount on SV-2,SV-5 & SV-6
during off-peak hours.
Off-peak hours
Upto 08:00 A.M., 12 noon to 05:00 P.M. &
09:00 P.M. To last revenue Services.

18. Com bo Card

19. CONTACTLESS SMART CARD (CSC)
Store Value -5 (DMRC – Bank) Combo Card)
1. Issue of Combo Card
2. Add Value Operation
3. Minimum value requires to enter our system.
4. Validity of Combo Card.
5. Refund of Combo Card
6. URC of Combo Card
7. Expired Combo Card

20. Store Value -5 (DMRC-ICICI Bank Combo
Card)
8. Procedure if Card gets lost.
9. Penalties and surcharges on Combo Card.
ICICI, IndusInd, SBI & AUTOPE* (APSPL)

21. 1. Through CCC/TOM using cash/POS.
2. Through TVMs/RCTM/SCVM using cash/POS.
3. Through AVM (Web/All online Payment)
4. Through Auto Top-up
Different Channels for Add Value on
Smart Cards

22. Ticket Vending Machine (TVM)
Topic Samsung TVMs Thales TVMs INDRA TVMs
Token Sale option
1) By name of station
2) By station selection on MAP
Add Value Option
Min.Rs. 100/, then after in the multiple of Rs. 50/ up to Rs. 3000/
Thales: -- Quick Recharge: For value Rs. 100/ and Rs. 500/.
Payment through
CC/DC Card
Not activated* Activated Activated.
QR
Payment
Not applicable Not applicable
Feature available but
not activated.*

23. Topic Samsung TVMs Thales TVMs INDRA TVMs
Coin Hopper
[2Coin Hooper]
1) Rs. 1/, (Max 1000 no. of coins)
2) Rs. 5/, (Max 1000 no. of coins)
Presently Disabled
1) Rs. 1/,Rs. 2/ or Rs. 5/ (Max 1000
no. of coins)
2) Rs. 10/, (Max 1000 no. of coins)
Token Dispenser &
Container
2 no. of Token Container is available.
Max 2000 no. of Tokens in each container
Bank Note
Acceptor
Accepts valid currency notes of all
denominations.
Except New note of
Rs.100/.
New currency note
of Rs. 10/ is collected
in cash box only.
Bank Note
Recycler
N/A 2 no. of Recyclers are available.
1) Rs. 10/, (Max 60 no. of Notes)
2) Rs. 100/, (Max 30 no. of Notes)
Bank Note
Cashbox
& Loader
01 no. of Cash Box is available@ 1200 to 1400 capacity.
Thales :- One no. of Loader is available @250-300

24. TVM_RCTM_SCVM
1. Features of TVMs
2. Availability of TVMs
3. Token Replenishment
4. Various reports of TVMs
Note- fake/mutilated/soiled –AM/Tel-AFC&
AM/O.
Report to revenue cell

25. Point of Sale (POS)/BQR_upi
1. Features of POS
2. Availability of POS
3. BR of POS
4. Various Issues and their remedies of POS
 Sale Receipt/
Details Report/
Settlement Report.
Chargeback/Refund/Void
0.85%_CC & DC_0.25%

26. Web or Online recharge
1. Features of Web recharge
2. Site of Web
3. Availability of Web
4. BR of online recharge
5. Various Issues and their remedies of Web
recharge_info@dmrc.org

27. Auto Top-up
1. Features of Auto Top-up
2. Availability of Auto Top-up
3. BR of Auto Top-up
4. Various Issues and their remedies of Web
recharge

28. Rules pertaining to Non-AFC items
1. Procedure of outstanding
2. Claim of outstanding
3. Process of submission of O/S
OUTSTANDING

29. Rules pertaining to Non-AFC items
1. Procedure for handling Money Value items.
2. Procedure of submission of periodicals and
Balance Sheet.

30. Rules for Special Fare-mode
1. Types of Fare-modes
A. Normal Mode
B. Entry-Exit Override Mode
C. Time Mode Override
D. Incident Mode
E. Emergency Mode
2. Procedure for their implementation.

31. AFC Security Report
(1) Excess Time Zero Adjustment [50]
(2) Multiple Add Value
(3) Refund after issue(60 min)[Token Amount]
(4) CST Refund from other station)[Token Amount]
(5) Same day issue refund(CSC)
(6) SJT exit Station wise
(7) Cancellation (CST ,CSC & Add
Value)[SDM/Warning Letter]
(8) SV-4 entry exit within Minute (SW)
(9) SV-8 entry exit count(SW)
(10) Undervalue Adjustment [Max. Fare-Min. Fare]
(11) WTE cases with details

32. Lost & Found
24hr- Jwellery
48hr- Cash,……Others

33. Balance Sheet Generation
through Revenue online Portal

34. AFC
Earning
Manual
Earning
Digital
Earning
Out_
standing
CST sale
CSC sale
Add Value
Refund
Surcharge
Book Sale
Penalty
Sov Token
MR
Cash
on
Hand
Cash
to
Bank
+
-
=
-
+
-
-
CCC POS
BQR
TVM POS
RCTM
SCVM
Misc
AFC
TVM
Previous
day
Cash
On
Hand
-
Earning Register Head

35. Revenue Management at Station/Revenue
 Station Opening to Closing………………….
 Time Earning:-- Daily Revenue Pre…
 Equipment AFC Earning AFC Mismatch
 Staff Manual Earning Digital Mismatch
 CST Digital /Outstan…
 CSC Cash to Bank
Coin _Change Cash on Hand
Forms_Reg.
Report…..
Stock Mngt..

37. YEAR
AVERAGE /DAY
(CST SALE)
2015 7,90,976
2016 7,88,725
2017 7,44,285
2018 6,48,375
2019 6,87,023
2020 6,41,551
2021 2,00,763
2022 3,30,034 (Till March)
MONTH
AVERAGE /DAY
(CST SALE)
NOV-21 4,00,013
DEC-21 3,78,483
JAN-22 2,12,082
FEB-22 3,55,448
MAR-22 4,22,352

38. S.No STATIONS Daily Average Token Sale (Mar’22)
1 NDI 17,026
2 CHK 12,925
3 KGM 11,339
4 AVIT 11,304
5 RCK 8,368
6 HCC 7,449
7 NBAA 6,739
8 UNE 5,874
9 RKAM 5,764
10 RI 5,667

39. YEAR
AVERAGE
(CSC SALE) / Day
2015 13,806
2016 14,204
2017 12,795
2018 11,879
2019 12,380
2020 13,611
2021 9,789
2022 9,013 (Till March)
MONTH AVERAGE
(CSC SALE) / Day
NOV-21 12,147
DEC-21 10,842
JAN-22 5,010
FEB-22 10,712
MAR-22 11,319

40. S.No. STATIONS % CSC USAGE STATIONS-MAR’22
1 CTST-N 99.98
2 BRKR 92.41
3 OBC 92.27
4 UDB 91.89
5 BKCP 91.12
6 ITO 90.63
7 NSHP 89.62
8 NUEE 89.57
9 RKPM 89.23
10 JANP 89.18

41. YEAR AVERAGE / DAY
2015 4,38,14,621
2016 4,99,70,562
2017 6,45,54,872
2018 8,47,75,058
2019 9,56,43,639
2020 5,32,04,653
2021 4,11,75,894
2022 5,44,85,740 (Till March)
MONTH
AVERAGE
EARNING/DAY
NOV-21 6,06,58,124
DEC-21 6,22,26,357
JAN-22 3,56,71,417
FEB-22 5,96,66,389
MAR-22 6,86,20,766

42. YEAR AVERAGE / DAY
2015 24,77,540
2016 27,14,248
2017 26,53,556
2018 24,65,564
2019 28,12,673
2020 15,29,979
2021 11,66,604
2022 15,42,049 (Till March)
MONTH AVERAGE / DAY
NOV-21 16,92,632
DEC-21 17,70,454
JAN-22 10,11,077
FEB-22 16,77,841
MAR-22 19,50,372

43. MILESTONES – RIDERSHIP (DMRC+AMEL)
TOP - 10 RIDERSHIP
RANK DATE RIDERSHIP
1 Mon 16-Sep-19 34,98,405
2 Mon 23-Sep-19 34,74,331
3 Wed 14-Aug-19 34,72,857
4 Mon 19-Aug-19 34,58,135
5 Mon 14-Oct-19 34,52,801
6 Thu 24-Oct-19 34,43,644
7 Wed 23-Oct-19 34,32,489
8 Tue 22-Oct-19 34,26,275
9 Thu 03-Oct-19 34,23,450
10 Mon 10-Feb-20 34,17,621

44. MILESTONES -EARNING
TOP- 10 EARNING
RANK DATE EARNING
1 Thu 10-Nov-16 16,72,26,440
2 Fri 11-Nov-16 15,67,71,793
3 Mon 03-Feb-20 12,98,21,905
4 Mon 23-Sep-19 12,94,38,288
5 Mon 04-Nov-19 12,77,44,364
6 Mon 10-Feb-20 12,73,41,246
7 Mon 09-Sep-19 12,63,68,583
8 Mon 19-Aug-19 12,60,65,417
9 Mon 16-Sep-19 12,47,31,797
10 Mon 14-Oct-19 12,42,52,051

45. AMEL
 Fare : Rs.10/- to Rs.60/- [Discount-only 10%]
 Permissible Time: [Rs.20/Hr to max 400/-]
 Same Station -30 min
 Other Station- 65 min.
 Tickets:
 1.Paper QR Tickets
 2.App Based QR Tickets & QR Pass
 3. CSC/NCMC (Global wallet)
 Trips :
 10-15days
 30-01 month
 45-01 month
 Ola Money System

46. Upgradation of Phase-I, II, and III AFC system
By:
1.M/S Revenue Collection Systems (Thales)
2. M/S Paytm Payments Bank Limited.
 To implement ‘National Common Mobility Card’
(NCMC) in the entire Delhi Metro network,
 which will also enable travel through QR Tickets,
Account Based Ticket and NFC Media.

47. END
Thanks