You've just embarked a Business Process Improvement initiative for your company, but how do you communicate your goals with your internal audience? Where do you start and what communication channels should be used to achieve optimal buy-in? Read more or visit us at http://www.verityconsult.com
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The Internet has fundamentally changed the way we do business, and it has created huge opportunities for entirely new business models, from Web portals to e-commerce. Many of these new companies have succeeded, and many have failed, but this first wave of the Internet economy has set the stage for even more innovation and success throughout all sectors of business. As exciting as the dot-com revolution was, the Internet continues to provide an even greater opportunity for more traditional businesses.
Resume for Mark Spohn: Accomplished technical professional with business planning, program management, system administration, and cross-functional resource management experience aimed at maximizing technology in business. Consistently produce quality deliverables launching new technology, enhancing client-vendor relationships, streamlining policies and procedures, and modernizing business models. Independent CMS developer (2008-2012), seeking Social Media opportunities.
The Internet has fundamentally changed the way we do business, and it has created huge opportunities for entirely new business models, from Web portals to e-commerce. Many of these new companies have succeeded, and many have failed, but this first wave of the Internet economy has set the stage for even more innovation and success throughout all sectors of business. As exciting as the dot-com revolution was, the Internet continues to provide an even greater opportunity for more traditional businesses.
Business Process Model and Notation (BPMN)Peter R. Egli
Overview of Business Process Model and Notation (BPMN) language for modeling business processes.
When implementing business processes, there is usually a large gap between the business semantics (process, activity, participant, orchestration, choreography, data items etc.) and the technical implementation languages (REST, WSDL, transport protocol, message bus etc.). BPMN has the goal of bridging this gap by providing a standard notation for describing business processes plus a standard mapping of this notation into an executable description language like WSBPEL. The BPMN 2.0 standard even allows executing BPMN business models directly without the need of a translation.
The core notation elements of BPMN are flow objects to model activities and events, data objects to model pieces of information, connecting objects to model information and control flow, and swimlanes to model process participants. Four different diagram types allow the modeling of processes, process choreographies, collaboration between participants and conversations.
Skelta provides BPM solutions which integrate between system to system, system to human and Human Workflow Solutions for Business Users, Power Users, and Developers for providing BPM functionalities inside existing applications, making it an excellent candidate for OEMing applications that require BPM functionality. Skelta BPM.NET™ particularly integrates well with products based on Microsoft Technologies. Skelta is also utilized as a Business Application Platform to build horizontal solutions like such as Accounts Payable Solution, Document Management for Paperless Processes, Corporate Governance, and Human Resource Information System for various industries ranging from Aerospace and Defense, Automotive, Retail, Government, Healthcare, Finance and many more.
Designing The User Experience In The Contact CenterRobert Schumacher
This paper describes some principles for designing user experiences in contact centers. Some of the issues of the environment, tasks, and user characteristics make user interface design in the contact center more challenging.
Forrester, one of the most prestigious market research firms, evaluated 10 most important BPM Suites suppliers using 59 criteria which reflect the main requirements of organizations that realize large-sized BPM initiatives.
Driving Innovation Through Business Relationship ManagementCognizant
Business relationship management organizations take the IT-business partnership to the next level, enabling technology innovation to grow and transform business capabilities.
Business Process Model and Notation (BPMN)Peter R. Egli
Overview of Business Process Model and Notation (BPMN) language for modeling business processes.
When implementing business processes, there is usually a large gap between the business semantics (process, activity, participant, orchestration, choreography, data items etc.) and the technical implementation languages (REST, WSDL, transport protocol, message bus etc.). BPMN has the goal of bridging this gap by providing a standard notation for describing business processes plus a standard mapping of this notation into an executable description language like WSBPEL. The BPMN 2.0 standard even allows executing BPMN business models directly without the need of a translation.
The core notation elements of BPMN are flow objects to model activities and events, data objects to model pieces of information, connecting objects to model information and control flow, and swimlanes to model process participants. Four different diagram types allow the modeling of processes, process choreographies, collaboration between participants and conversations.
Skelta provides BPM solutions which integrate between system to system, system to human and Human Workflow Solutions for Business Users, Power Users, and Developers for providing BPM functionalities inside existing applications, making it an excellent candidate for OEMing applications that require BPM functionality. Skelta BPM.NET™ particularly integrates well with products based on Microsoft Technologies. Skelta is also utilized as a Business Application Platform to build horizontal solutions like such as Accounts Payable Solution, Document Management for Paperless Processes, Corporate Governance, and Human Resource Information System for various industries ranging from Aerospace and Defense, Automotive, Retail, Government, Healthcare, Finance and many more.
Designing The User Experience In The Contact CenterRobert Schumacher
This paper describes some principles for designing user experiences in contact centers. Some of the issues of the environment, tasks, and user characteristics make user interface design in the contact center more challenging.
Forrester, one of the most prestigious market research firms, evaluated 10 most important BPM Suites suppliers using 59 criteria which reflect the main requirements of organizations that realize large-sized BPM initiatives.
Driving Innovation Through Business Relationship ManagementCognizant
Business relationship management organizations take the IT-business partnership to the next level, enabling technology innovation to grow and transform business capabilities.
Oplægget blev holdt ved InfinIT-arrangementet "Identification and reuse of processes", der blev afholdt den 29. september 2010. Læs mere om arrangementet her: http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/fremtiden_ligger_i_procesdeling.htm
As project management has evolved, many organizations have grown increasingly sophisticated in the area of planning. Winston Churchill once said, “He who fails to plan is planning to fail.” However, planning is not enough. Great planning is only beneficial if the work is completed as planned. Failure in the area of project execution results when there is a variance between what has been planned and what is actually occurring. As organizations strive to reach the next level of project management maturity, the attention must shift to improving project execution. One way organizations can improve project execution is by establishing a project management information system (PMIS).
Antonio Montoya is a marketing geek, Social Media & Cloud technology champion, leader and mentor
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PPT contain the study of the business process management of IT industry , It mainly deals with the customer and billing system . To avoid the time of serving the customer
BPM – Business Process Management - is a discipline that attracts a lot of interest. Probably even more nowadays, because of the economic turmoil... By placing business processes on centre stage, companies can gain the capabilities they need to innovate, reenergize performance and deliver the value today’s markets demand. An enterprise where BPM is really implemented as a management discipline can make agile course corrections, embeds continuous improvement methods and reduces cumulative costs across the value chain. BPM supports the pursuit of today’s strategic initiatives, including mergers, consolidation, alliances, acquisitions, outsourcing and global expansion.
BPM discovers what you do and then manages the lifecycle of improvement and optimisation, in a way that translates directly to daily operation.
In a collaboration of Capgemini Technology and Capgemini Consulting the publication “Trends in BPM” is a collection of state-of-the-art trends Capgemini’s experts see in the BPM discipline. It includes topics like Lean, Human Centric Processes, process design for agility and Business Activity Monitoring.
Process perspective is valuable, but far too much time is wasted in detailed process modelling with too little benefit. Presents an approach that delivers high benefits for less effort.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
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(i.e., industry structure in the language of economics).
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
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CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Sustainability: Balancing the Environment, Equity & Economy
BPM Communication
1. Creativity | Passion | Growth
Ensuring the success of
BPM initiatives:
Effective communication strategies
By Sandy Chong & Michael Rosemann
2. Creativity | Passion | Growth
To achieve successful deployment of any business process
management (BPM) initiative or program, an understanding
and a competent use of communication strategies are vital.
However in most cases, those who are savvy in the methods
of BPM lack the appropriate but critical know-how of
effective communication. Applying appropriate
communication strategies will help to dissolve a high level
of resistance, and in turn gain support and buy-in from
executives.
BPM initiatives tend to focus on the beliefs, which could undermine the
KPIs and IT requirements, which are original intent of the organization's
necessary steps in the planning phase. leaders. Otherwise, communication is
Yet, communication issues are hardly sometimes done in a way that is too
addressed, and good communication complex for stakeholders to
is what will enable employees to comprehend. It is no wonder
understand, embrace, and support stakeholders are unable to act upon
the BPM initiatives. the new initiative, neither can they
see how the new initiative would
Those who are responsible for affect their daily work.
developing new strategies or BPM
initiatives often fail to communicate
sufficiently with the relevant
stakeholders. Executives would then
fill the void with their own inaccurate
BPM: Effective Communication Strategies 2
3. Creativity | Passion | Growth
Changing the way employees and top
management think about business
processes is one of the core issues faced
by organizations when attempting BPM.
The role of • Understanding BPM frameworks
Knowing the implementation
communication •
methods
• A good communication plan.
One of the best ways to accomplish
the BPM goal is to issue a message The first two elements build process
clearly, stating the management’s capabilities. On the other hand,
commitment to the program, and to having a good communication plan
outline the role that every employee builds demand - in a way that engages
has to play. This implies that a sound all the stakeholders, and moves them
communication structure must be in to action at the same time.
place before implementation. Stakeholders from inside and outside
the organization must be considered
BPM success is centered around three in this demand-building exercise (see
core elements: Fig. 1).
Fig. 1: Communication a core element of BPM success
Senior Executives
(CEO, CIO) Process
Building
Middle Executives Capabilities
(Managers, Dept Heads)
Project FRAMEWORKS
Process
Managers,
Architects,
Process METHODS Enterprise
Analysts, Architects,
Owners, COMMUNICATION Modellers
Consultants
Demand
Building
Capabilities
Subject Matters IT, Systems
Experts Engineers
BPM: Effective Communication Strategies 3
4. Creativity | Passion | Growth
A marketing
perspective Place
Techniques found in the area of Product
marketing communications provide a
useful communication framework for
BPM implementers. The marketing
mix is one of the key concepts in Target
modern marketing; it represents all Market
the elements that the firm needs to
consider in order to generate a
desired response in its chosen target
market. In particular, the 4P Price
framework can be applied to the BPM
context: Product, Place, Promotion Promotion
and Price (see Table 1). Table 2
provides a list of communication
types, channels and tools appropriate
in BPM initiatives.
Fig. 2: Marketing Mix
Table 1: Basic marketing framework in the BPM context
Fundamental Marketing Concepts Relevance to BPM Context
Target Market (stakeholders) Internal marketing of all potential BPM users in the organization.
- Market Segments - Groups, teams, departments, or branches of BPM users with similar
(thought unique) information and improvement needs
Product (content) Relevant and related content, taking into account user’ roles in the organization.
- Product Features - Information, applications tools and facilities available via the BPM projects
or programs. Features include the ability to streamline work function and
business process.
- Product Lines - Customized process design available for different user segments (e.g.
reduction of service errors for customer service department, improvement
of product delivery for logistic department, quicker decision making in
business development unit, etc.)
Place (distribution) Distribution of content and knowledge to users on both a ‘push’ and ‘pull’ basis.
Include user training, corporate website, coaching sessions, upcoming business
improvement projects
Promotion Communication with the potential user community to establish product awareness,
and subsequently about the benefits associated with BPM.
- Personal selling - Presentation on BPM and benefits to individuals in targeted segments (e.g.
departmental meeting, coaching sessions)
- Non-personal selling - Internal advertising of BPM and benefits to individuals in targeted
segments (e.g. staff newsletter, promotional videos)
- Brand name - Development of a BPM identity (e.g. by naming BPM in its own
organizational or functional context)
Price (cost) Internal costing arrangements associated with the development and delivery of
improved process via BPM initiatives
BPM: Effective Communication Strategies 4
BPM: Effective Communication Strategies 4
5. Creativity | Passion | Growth
Communication Type Communication Tools Communication Channels
Formal Traditional Mass
• Department/Team meeting • Memos • Annual meetings
• Corporate announcement • Newsletter • Media announcement
• Milestone recognition events • Posters & Leaflets • Mass Emails
• Written letter or email • Interviews • Team building
• Corporate magazine • Road show
• Shirts with special logo for • Conference
team members • Workshops
• Suggestion & question box • Storytelling
• Community of practice
• Executive briefing session
• Study tours
Informal Electronic Interpersonal
• Morning coffee sessions • Presentation slides • Coaching
• Networking lunch • Video clips • Face-to-face meeting
• Friday drinks session • E-bulletin • Training course
• Retreat • Blogs Calls from CEO
• Word of mouth • Emails • Internal roundtables
• Discussion board • BPM strategy steering
• Online Survey committee meeting
• Online Chat • Phone hotline
• Intranet posting updates
Table 2: Communication strategies for BPM initiatives
In conclusion, it is recommended that
organizations should think of how to build up
its communication capacity over the long
term, as human resistance will inevitably
confront BPM initiatives.
About Us About the Authors
Verity Consulting is a boutique Dr. Sandy Chong This article is an abridged version of a
international marketing & Curtin Business School research paper submitted for the 6th
communication consultancy Curtin University of Technology International Business Process
specializing in corporate training, Western Australia, Australia Management Conference in Milan,
senior executive coaching and Italy, on the 1st – 4th September 2008 –
business advisory services. Principal consultant Unraveling an Understudied Area of
Verity Consulting Pty Ltd Research in BPM: Communicating
For more information about Verity’s dr.sandychong@verityconsult.com Effectively in Organizations.
global services and innovative linkedin.com/in/sandychong
business solutions, contact us at:
Professor Michael Rosemann
+61 4 02211373 (Australia) Business Process Management Cluster
+65 8337 7178 (Singapore) Faculty of Information Technology
info@verityconsult.com Queensland University of Technology
www.verityconsult.com Brisbane, Australia
BPM: Effective Communication Strategies 5