questionnaire fill up by bank of baroda customers

1. A study on
“ Analytical study of retail asset products for marketing in
cluttered environment”
Submitted to
Harish paliwal
Bank of baroda
Nehru Place Branch ,nehru Palace
Tonk Road Jaipur,
Conducted by
Miss Divya Agarwal , Student FMS-IRM for SIP Assignment

2. Tools ofdata collection-questionnaire (FOR EXISTING CUSTOMERS)
General Information
(a) Name ___________________________
(b) Age________ (c) Sex_________
(c) Address _________________________ _________________________ ______
(d) Contact No. _______________________
(e) Qualification ______________________
(f) Occupation: _____________________________
1. Do you think that your bank caters all your banking needs?
(a) Yes [ ] (b) No[ ]
2. What kind of account do you maintain in this bank?
(a)Current [ ] (b)Savings [ ] (c)Loan a/c [ ] (d)Demat a/c[ ]
3. For the past how many years are you using the bank’s services?
__________________________________________________________
4. Availed any loan from bank of baroda?
(a) Yes [ ] (b) No[ ]
If no then discontinue
5. Which kind of loan you have taken from BOB?
(a) Auto loan (b) personal loan (c) education loan (d) home loan
6. Avail any additional facilities with loan?
(a) Yes [ ] (b) No[ ]
7. Which kind of facility you have taken with loan?
(a)RD (b) FD (c) saving a/c (d) current a/c
8. Do you think your bank offers competitive interest rate?
(a) Yes [ ] (b) No [ ]
9. Amount of Loan you have taken?
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10. If loan has taken for home then type of home loan :-
(a) Purchase (c)Construction
(b) Renovation (d)Conversion Loan

3. 11. Duration taken by your bank to sanction a loan-
(a) 0- 1 month (b) 0- 2 months
(c) 0- 3 months (d)more than 3 months
12. Do you think, duration taken by the bank in sanctioning loan is-
(a) Very little (b) Justified
© Long enough (d)very long
13. Is There any loan processing /hidden charges?
(a) Yes [ ] (b) No [ ]
14. What do you think about the paper formalities of the Loan
(a)Justified (b) Too much
15. Is there any rebate available for females and senior citizens?
(a) Yes [ ] (b) No [ ]
16. Why did you choose a nationalized bank to get a loan (you can choose more than one option)
(a) More branches (b) Low interest rate
(c)Easy and low cost processing (d) Fast sanctioning of loan
(e)Advertising (f)Good services of bank
17. If any other please specify………………………………………………
18. Penalties and Charges (if any)
Processing Charges ..................................
Legal Charges ..................................
Delay in Payment Penalty ..................................
Pre-payment Penalty ..................................
Any other Penalty or Charge ..................................
19. Period of Re-payment
(a) Minimum ................................... years
(b) Maximum ................................... years
20. Satisfied with the loaning agency in terms of
a. Documentation __________________
b. Customer service ___________________
c. Rate of interest __________________
d. Problems faced for advancement repayment _____
21. How do you feel about counseling of Problems at BOB :-
(a) excellent (b) good (c) satisfactory (d) bad
22. Valuation of your property done in loan segment , are you satisfied :-
(a) Yes (b) No

4. QUESTIONNAIRE (FOR NEW CUSTOMERS)
(a)Name ___________________________
(b)Age________ (c) Sex_________
(d)Address _________________________ _________________________ ______
(e)Contact No. _______________________
(f)Qualification ______________________
(g) Occupation: _____________________________
(h)Annual Income (Optional): ______________________
(i) Name of your Bank : ______________________
1. Do you think that your bank caters all your banking needs?
(a) Yes [ ] (b) No[ ]
2. What kind of account do you maintain in this bank?
(a)Current [ ] (b)Savings [ ] (c)Loan a/c [ ] (d)Demat a/c[ ]
3. Which kind of loan you want from BOB?
(a)Auto loan (b) personal loan (c) education loan (d) home loan (e) others
4. The referrals for motivating you to take loan from BOB?
(a) newspaper (b) billboards (c) e-mails (d) others
4. Who refers you this bank for loan?
(a)friends (b) relatives (c) associates (d) others
5. The person who refers you loan from BOB , also taken loan from BOB?
Yes [ ] (b) No[ ]
6. Are you aware about the interest rates of loans of BOB?
Yes [ ] (b) No[ ]
7. Have you taken any other loan from any other bank?
Yes [ ] (b) No[ ]
8. How do you feel about Rate of interest compared with other banks :-
(a) excellent (b) good (c) satisfactory (d) bad

5. 9. How much amount of loan you required ?
_______________________________
10. For how much time you need loan?
(a) 3 years
(b)5 years
(c)10years
(d) More than 10 years
11. What will be your mode of payment?
(a) ECS (b) cheque
12. How many vehicles do you have?
13.Do you have any other property rather than this given address ? (if Yes , please specify)
14. Are you an income tax payee?
(a) Yes [ ] (b) No[ ]
15. If yes, then how much amount you paid as income tax return?
______________________________________________________________
16 . What is the period of paying income tax return?
______________________________________________________________
17. Are you aware about in BOB , there are no hidden charges?
(a) Yes [ ] (b) No[ ]
18. Duration taken by the bank in sanctioning loan is?
(a)Very little (b) Justified

6. 19. Are you satisfied with the overall behavior of the concerned official?
(a) Yes [ ] (b) No[ ]
20. Was the concerned official gave you the satisfactory answer to your
queries?
(a) Yes [ ] (b) No[ ]
21. Valuable Feedback regarding facilities provided by Bank of baroda:-
_____________________________________________________________
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Thank you for taking the time to fill in this survey.
Name of invigilator : date: