1. BERLITZ ENGLISH LEVEL 4
CHAPTERS 3 & 4
Name:
______________________________
Group: __________________________
Date:
______________________________
Score: ___________ / 50
1.
Use the words in the box to complete the sentences (12 points)
proof of purchase
reasonable
a)
place
complaint
broken
courteous
You must ____________the order and choose a payment method.
b) Mary is asking for a replacement because the stereo system was___________.
c)
We were able to find a good hotel at a ______________ price.
d) If you are dissatisfied with the service, you should make a_____________
e) You can’t return a product If you don’t have _________________________.
f)
2.
The staff was ____________ enough and helped me with my luggage.
Make the questions for these answers. (12 points)
Example: Q: How long has he been working for General Motors?
He’s been working for General Motors for five years.
a) Q: ________________________________________________________________?
It was great; London is a beautiful place.
b) Q: ________________________________________________________________?
The flight we’re taking is overbooked.
c)
Q: ________________________________________________________________?
My watch is analog.
d) Q: ________________________________________________________________?
It’s a leather jacket.
e) Q: ________________________________________________________________?
The service was OK, but it wasn’t what we expected.
f)
Q: ________________________________________________________________?
Internet is faster and faster nowadays.

2. 3.
Choose the correct answer (12 points)
1.
2.
3.
4.
5.
6.
4.
Have you found the DVD player’s user guide?
Did you land on time?
Did you enjoy your stay with us?
What’s wrong with this book?
How did the staff greet you on arrival?
How did you stain your shirt?
a.
b.
c.
d.
e.
f.
No, there was a slight delay.
I spilled tomato sauce on it.
It’s torn at the back. Look.
The receptionist was very courteous.
No, but I’ve just figured the problem out.
Yes, I don’t have any complaints.
Write a short paragraph making a complaint to the airline about them losing your luggage and never
giving you a clear explanation (7 points)
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5.
Write a short paragraph describing a problem with a shirt you just purchased in Amazon.com, the
shirt they sent you has a hole and some spots of ink on the collar (7 points)
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