A FRAMEWORK TO BUILD A KILLER CUSTOMER SUCESS SCORECARD

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - Customer Success for Ad Tech - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from PubMatic, RocketFuel, Lotame, LiveRamp.

Webinar - Accelerating the Impact of Customer Success in the Enterprise

How to Scale Your Customer Success Management Organization

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Scale Your Customer Success Management Organization - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Box, Marketo, Salesforce.com

Customer Success Operational Dashboards for Executives and Leads

Customer Success - Why and How of Gainsight's 14 Elements

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Scale Your Customer Success Management Organization - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Box, Marketo, Salesforce.com

Customer Success Operational Dashboards for Executives and Leads

Customer Success - Why and How of Gainsight's 14 Elements

Hiring: Structuring and Recruiting A Customer Success Team to Scale

How to Hire and Compensate the CSM Team

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Hire and Compensate Your Customer Success Management Team - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from BllueJeans Network, Zendesk, Demandbase, SAP

How to Better Align Professional Services to Customer Success

Professional Services are an integral part of your revenue engine. Selling Services offerings doesn't just put money in your company's bank account, it has the potential to give your customers a massive head start towards acheiving their desired outcome. But those benefits are only available to companies whose ProServ organizations are operating in sync with a company-wide Customer Success mission. If your Services team isn't marching in lockstep with your CS team, you're going to miss out on long-term renewal and expansion opportunities, and worse, you could be working against each other. Get very specific advice for better alignment in this session.

A Practical Guide to Customer Success

James Cappelli

Launching a Customer Success program can either be a thoughtful exercise or something that is imposed on an organization when clients start disappearing. Either way, the fundamentals of launching a program are largely the same - and are largely misunderstood. This is a review of the principles that can be relied on to get a Customer Success program off the ground and to build teams that are focused on keeping clients.

Roadmapping Customer Success Maturity

Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level. Totango’s SVP of Customer Success Jim Coleman, presents a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize their Customer Success strategies. This maturity model lets companies figure out where they are with their current initiatives and what they need to do to maximize customer engagement and significantly increase retention.

How to Build Customer Success at an Early Stage Startup

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Build Customer Success at an Early Stage Startup - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Hoopla, VeaMea, DiscoverOrg, Fliptop

Client Success Journey presented by Innography at Totango Tour

Zyda Customer Success Plan

Abdelrahman Nasser

Ever wondered why clients churn rates are high, renwal rates are dropping and you can't upsell anymore! With the more and more challenges business is facing today customer service and account management are becoming outdated because of their passive approach when the problem come knocking to our door we step up to solve the problem; And here's when Customer Success Management is born being proactive to solve clients issues before it happen is critical to success in today's business world by studying your clients and their industry, business goals and objectives then figure out how you can maximize on those intelligence to make them more successful that's how you're going to play it the right way. Through this manual a quick glimpse on the importance of successful planning for a customer success program for SaaS companies specially the food industry and a different playbooks for clients life cycle and their health scores plus an action plan on how to fix the issue on every case. Start Applying today Customer Success And Partner Your Way To Success With Your Clients To Start Making non Seen Before Revenues And Higher Retention Rates.

Customer Health Scores and Risk Management

Customer Success Strategy Template

OpsPanda

EBR's: prepping, producing, and presenting

Forrester Research: How the Customer Success Industry is Evolving

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation by Forrester Research - How the Customer Success Industry is Evolving - is from Pulse 2014, the biggest Customer Success industry event ever.

Mapping the Customer Journey with Engagement Models

Customer Health Scores: the Key to Managing At-Risk Accounts

Trending in Customer Success: Pulse Recap 2016

Building Customer Success From The Ground Up

How to Win in On Premise with Customer Success

How to Build an End-to-End Process for Defining and Delivering on Outcomes

When Customer Success has a limited scope at a company, it likewise limits the scope of the outcomes that company can consistently deliver. If the Customer Success begins after onboarding and ends before renewal, what sort of effect can your CSM efforts have on customer outcomes? It's absolutely critical that your success planning strategy encompass the whole lifecycle—end-to-end. And that's just for starters. In this session, you'll learn best-practices methods for understanding customer goals, defining them in concrete terms, and building a scalable strategy to deliver on them.

Empowering Customer Success through Product Feedback

What's the single biggest factor in whether or not a customer churns? Don't overthink it — it's whether or not the product is meeting their needs. But what's the biggest factor in whether or not your product is meeting your customers' needs? It's Customer Success. That means the relationship between Product and Customer Success is crucial for any recurring revenue business. This webinar will feature Rahul Jain, Founder and VP of Customer Success at Pendo, and Guarav Kotak, Senior Director of Product at Gainsight. Together, they'll explore how to create a positive feedback loop between Customer Success and Product to improve both teams' metrics.

How to Build an Effective Customer Health Model

Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should incorporate several KPIs and variables, such as business outcomes, lifecycle stage, product usage, license utilization, support tickets and other relevant information. In these slides presented during our webinar, you'll learn how to build an effective health model to measure real business outcomes, drive retention and increase revenue. Presented by Jill Rubin, CMO of Totango, and Isabelle Rochon, Director of Customer Success from iPerceptions, a Totango customer.

6 Performance Based Organization Diagnosis Presentationhsplastic

Quarterly Business Review Template - QBR Template - Customer Success Management

This is a Quarterly Business Review Template to be used by Customer Success Management organizations. One of the most important activities your Customer Success Managers (CSMs) will perform is the Quarterly Business Review (QBR). QBRs are sometimes known by different names – Business Reviews or Executive Business Reviews – but no matter what they’re called, they’re incredibly important and the agenda and flow are largely going to fall on the CSM, so it’s critical to help them prepare for, and perform QBRs, the right way. The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.

What's hot

Hiring: Structuring and Recruiting A Customer Success Team to Scale

How to Hire and Compensate the CSM Team

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Hire and Compensate Your Customer Success Management Team - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from BllueJeans Network, Zendesk, Demandbase, SAP

How to Better Align Professional Services to Customer Success

A Practical Guide to Customer Success

James Cappelli

Roadmapping Customer Success Maturity

How to Build Customer Success at an Early Stage Startup

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Build Customer Success at an Early Stage Startup - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Hoopla, VeaMea, DiscoverOrg, Fliptop

Client Success Journey presented by Innography at Totango Tour

Zyda Customer Success Plan

Abdelrahman Nasser

Customer Health Scores and Risk Management

Customer Success Strategy Template

OpsPanda

EBR's: prepping, producing, and presenting

Forrester Research: How the Customer Success Industry is Evolving

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation by Forrester Research - How the Customer Success Industry is Evolving - is from Pulse 2014, the biggest Customer Success industry event ever.

Mapping the Customer Journey with Engagement Models

Customer Health Scores: the Key to Managing At-Risk Accounts

Trending in Customer Success: Pulse Recap 2016

Building Customer Success From The Ground Up

How to Win in On Premise with Customer Success

How to Build an End-to-End Process for Defining and Delivering on Outcomes

Empowering Customer Success through Product Feedback

How to Build an Effective Customer Health Model

What's hot (20)

Hiring: Structuring and Recruiting A Customer Success Team to Scale

How to Hire and Compensate the CSM Team

How to Better Align Professional Services to Customer Success

A Practical Guide to Customer Success

Roadmapping Customer Success Maturity

How to Build Customer Success at an Early Stage Startup

Client Success Journey presented by Innography at Totango Tour

Zyda Customer Success Plan

Customer Health Scores and Risk Management

Customer Success Strategy Template

EBR's: prepping, producing, and presenting

Forrester Research: How the Customer Success Industry is Evolving

Mapping the Customer Journey with Engagement Models

Customer Health Scores: the Key to Managing At-Risk Accounts

Trending in Customer Success: Pulse Recap 2016

Building Customer Success From The Ground Up

How to Win in On Premise with Customer Success

How to Build an End-to-End Process for Defining and Delivering on Outcomes

Empowering Customer Success through Product Feedback

How to Build an Effective Customer Health Model

Viewers also liked

6 Performance Based Organization Diagnosis Presentationhsplastic

Quarterly Business Review Template - QBR Template - Customer Success Management

Quarterly Business Review Template

OpsPanda

Use this Quarterly Business Review template to help engage your customer in a meaningful dialogue about their success using your product. Specifically designed for SaaS providers, this QBR template has all the slides you need to summarize your customer's use of your product and tie that back to their overall goals. The template is easily customized and has everything you need from the agenda to goal setting, outstanding items, tracking against metrics, health scores, activity scores and even NPS scores.

The Definitive Guide to Customer Success 2017

Lincoln Murphy

The Customer Success movement has taken the SaaS industry by storm, even requiring an updated SaaS Business Model definition. But what exactly is Customer Success? Is it an organizational mindset? Is it a corporate strategy? Is it a set of tactics designed to produce happy, successful customers that in turn creates success for you, the SaaS vendor? The answer is... all of the above. In this guide I've enumerated 17 key elements of Customer Success for SaaS companies. I hope it helps you reach your goals.

Executive Sponsor ProgramIrina Zvagelsky, MBA

Efficient Pagination Using MySQL

Evan Weaver

Simplifying the Complexities of Customer Success in the Enterprise

How do you manage customer success if your company sells multiple products into accounts? Across multiple regions? Or through a variety of resellers? All these variables can make your goal - delivering value to all product end-users - a challenge. Watch this webinar to hear from customer success veteran, Catherine Blackmore, GVP of Customer Success at Oracle Marketing Cloud, to learn why so many enterprise organizations struggle with simplifying customer success processes, managing all customers, and being able to accurately forecast recurring revenue. She is followed by Guy Nirpaz, CEO of Totango, who shares how enterprise organizations can break down the complexity by gaining visibility into all levels of their account relationships to grow revenue and drive greater product value and adoption. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.

Customer Success & Channel Partners

Matt Hensler

The Onboarding and Training Playbook for Big Customers

Cloud customer journey and customer success management

Omid Razavi

Developing a World Class Customer Success Organization

Is your company adopting customer success but doesn’t know where in the organization it fits? Should customer success live under sales, marketing or product? How should you account for customer success? Watch Lincoln Murphy, Customer Success Evangelist, as he deep dives into issues such as: The common mistakes when starting out (and how to avoid them) How logical customer segmentation is key to effective coverage levels Why the ideal characteristics of CSMs vary across customer segments (and how to plan for that) And much more... In Lincoln’s previous webinar, “Developing the Ultimate Customer Success Strategy” he discussed the value of implementing customer success at your company and why minimizing your attrition rate through customer success is imperative to any modern business. This is the next evolution of the discussion, taking the theory into practice.

Cheney Brother Customer Success Profile

SAP Solution Extensions

Customer Success Profile - Adobe and SAP Incentive Administration by Vistex

SAP Solution Extensions

How Distributors Increase Income with Automated Rebates and Chargebacks

SAP Solution Extensions

For more information around SAP Incentive Administration by Vistex please visit http://www54.sap.com/lob/sales/software/incentive-administration/index.html and for SAP Paybacks and Chargebacks by Vistex please visit http://www54.sap.com/lob/sales/software/paybacks-chargebacks/index.html Find out how smart retailers are recouping monies due through chargebacks, rebates, and other incentive programs – with auditors – using solution extensions from SAP. The SAP Incentive Administration and SAP Paybacks and Chargebacks applications help automate and streamline the complex processes involved.

Customer Success Management 101 Curriculum Preview

Customer Success University launches June 30, 2014 with the first course: Customer Success Management 101. This self-paced course, made up of 12 lessons developed by top Customer Success experts, provides you with the critical foundation for a career as a Customer Success Manager. CSM101 is step one of three on the way to becoming a Certified Customer Success Manager. The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.

Mobile app marketing - Latest Trends 2016

TargetingMantra

How Cisco Built a Best-In-Class Customer Success Practice

Let's face it: the customer lifecycle has evolved irreversibly. Your business has no choice but to evolve to encompass it and the subscription economy head on. Join Ed Daly (Global Virtual Services and Customer Success Adopt and Expand team, Cisco), Jeff McEachern (Global Customer Success, Cisco), and Ashvin Vaidyanathan (Sr. Director, Client Outcomes, Gainsight) as they deep dive into how Cisco built a best-in-class Customer Success practice and how you can too.

Chapter5 creating customer value, satisfaction, and loyalty sept23situmobe

RingCentral's Path to Customer Sucess

Fanatical Customer Success - Customer Success-driven Growth Overview at Brazi...

Lincoln Murphy

Viewers also liked (20)

6 Performance Based Organization Diagnosis Presentation

Quarterly Business Review Template - QBR Template - Customer Success Management

Quarterly Business Review Template

The Definitive Guide to Customer Success 2017

Executive Sponsor Program

Efficient Pagination Using MySQL

Simplifying the Complexities of Customer Success in the Enterprise

Customer Success & Channel Partners

The Onboarding and Training Playbook for Big Customers

Cloud customer journey and customer success management

Developing a World Class Customer Success Organization

Cheney Brother Customer Success Profile

Customer Success Profile - Adobe and SAP Incentive Administration by Vistex

How Distributors Increase Income with Automated Rebates and Chargebacks

Customer Success Management 101 Curriculum Preview

Mobile app marketing - Latest Trends 2016

How Cisco Built a Best-In-Class Customer Success Practice

Chapter5 creating customer value, satisfaction, and loyalty sept23

RingCentral's Path to Customer Sucess

Fanatical Customer Success - Customer Success-driven Growth Overview at Brazi...

Similar to A FRAMEWORK TO BUILD A KILLER CUSTOMER SUCESS SCORECARD

Make 2016 the Year You Conquer Customer Success

StratCap International Ltd

Telecom Advisory Services Profile 11042016_AllAmbrose Nwadike

Icmr Presentation

suchetajha

ON TARGET

Project report on cctvRatikanta Sahoo

Intin Digital Marketing.pdf

SushantaRay2

From Back Room to Board Room - The Strategic & Evolving Role of MOPS

The Growth Ops Community (Formerly MOCCA)

Successful Implementation Of Customer Lifecycle Management And Crosssell

Anand Nigam

The Importance of Sales Enablement & Operations for an SDR Program

Sales Hacker

Mindset ProfileMindset International

Analytics in manufacturing

Saurav Kumar

Manufacturing, a slow-adopter of Analytics, is now catching up in leaps and bounds. Across all business domains, applying analytics is providing answers to the most critical questions of the business.With exponential expansion of data, data driven insights have become a strategic necessity. This booklet explores a few use cases of Big Data for manufacturing and how it can be leveraged. For more info visit: https://www.teamcomputers.com/businessanalytics/Manufacturing/Booklet-Manufacturing-Digital.pdf

Digital Marketing Playbook - How to create scalable, predictable revenue

Seth Hauben

Corporative Presentation - Summary

DATA E

Customer connect program ver 3

Mitul Das

Digital Strategy with Dyer & Blomfield

Matty Blomfield

CAP Enterprise Solutions Company Profile

Gemini Marketing and Business Solutions

We are a Field Marketing & Media Agency with our Regional Headquarters in the UAE and have a presence in 12 countries across the Middle East & Africa. We specialize in BTL Field Marketing Solutions with a focus on execution in the retail trade space, man-power outsourcing and Media Solutions to many multi-nationals and large scale local clients. In addition, we have a Media division in KSA with exclusive media rights in Panda, the leading supermarket chain in Saudi Arabia.

Website, software, cloud and mobile application design & development comp...

Fraction Tech PVT LTD

Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India. We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction. Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe. Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India. We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction. Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe.

Equs Company Overview Feb 2009

alnazareli

Channel analytics 20150318

Rob Ford

WorldAtWorkConfernce_USBank_OS FINAL (no notes)

Laura Roach

Similar to A FRAMEWORK TO BUILD A KILLER CUSTOMER SUCESS SCORECARD (20)

Make 2016 the Year You Conquer Customer Success

Telecom Advisory Services Profile 11042016_All

Icmr Presentation

ON TARGET

Project report on cctv

Intin Digital Marketing.pdf

From Back Room to Board Room - The Strategic & Evolving Role of MOPS

Successful Implementation Of Customer Lifecycle Management And Crosssell

The Importance of Sales Enablement & Operations for an SDR Program

Mindset Profile

Analytics in manufacturing

Digital Marketing Playbook - How to create scalable, predictable revenue

Corporative Presentation - Summary

Customer connect program ver 3

Digital Strategy with Dyer & Blomfield

CAP Enterprise Solutions Company Profile

Website, software, cloud and mobile application design & development comp...

Equs Company Overview Feb 2009

Channel analytics 20150318

WorldAtWorkConfernce_USBank_OS FINAL (no notes)

More from Totango

SuccessBLOCs Webinar Adoption

Escalation: Accelerate Customer Resolution Time and Increase Customer Satisfa...

In this webinar, Ravit Danino, VP of Product Management at Totango, gives an in-depth look at a groundbreaking, modular, concept in Customer Success. In our first ever mini-series SuccessBLOCs: Onboarding, Escalation, and Adoption, the second installment Escalation, you'll learn: -Detecting, acting on and resolving customer escalations are a part of the Customer Success journey -How Spark can help you dramatically improve the customer experience and reduce friction and frustration along the way Find the on-demand webinar and more info at www.totango.com.

Totango Spark: The Future of Customer Success has Arrived

Spark is finally here! Join our Customer Success industry expert and VP of Product Management at Totango, Ravit Danino, for this introductory webinar on the general availability of Spark. Totango Spark empowers enterprises to quickly adopt and operationalize customer-centricity across their organizations, enabling them to complete their digital transformation and grow their business by becoming more customer-centered. In this webinar we cover: - How Totango Spark can guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. - SuccessBLOCs - a groundbreaking, modular, concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives, each step is chosen by the business to meet specific customer success goals. Find the on-demand webinar and more info at www.totango.com.

Onboarding: Optimize the New Customer Journey for Seamless Product Adoption

In this webinar, Ravit Danino, VP of Product Management at Totango, gives an in-depth look at a groundbreaking, modular, concept in Customer Success. In our first ever mini-series SuccessBLOCs: Onboarding, Escalation, and Adoption, first installment Onboarding, you'll learn: -How to dramatically improve the new customer onboarding journey -Be able to meet the milestones in an onboarding project timeline and overall goals -How to delight end users and enable a consistent and efficient experience -Ensure the customer post onboarding is adopting the product or service Find the on-demand webinar and more info at www.totango.com.

Totango Case Study: Million Dollar Bet: Dimension Data is All-in for Customer...

The State of the Customer Success Profession 2018 - Survey Results First Look

Three Companies That Elevated Their VoC and Survey Programs - CSSummit18

Goal-Oriented Technology

Building Your Champion Network

The Value of Customer Data

Presented by Christine Bensen, Senior Director of Product Management at CA Technologies, at Customer Success Summit 2018, Track 1. Moving to SaaS is a huge transformation. Hear how CA managed this change, the impact it had inside and outside their organization, and how the whole company, from Product, Marketing, Finance, Sales, Support, Services, Partners, UX, all needed the single source of truth to succeed.

Creating a CX-Focused Company

Making an Impact on the Organization Through Thoughtful Goal Setting

Million Dollar Bet - We're All-in In Customer Success

How to Become a CCO - Talk the Talk

Building the Customer Centricty Engine in IoT and XaaS

The Fusion of CX and CS

Architecting Effortless Customer Experiences

Leveraging Machine Learning to Delight Customers

Accelerating The Customer Success Impact

Using Product Usage to Expand Nation Wide with T-Mobile

Presented by Rachel Donovan, Director of Customer Success at One Door. Our client said, “We don't know how to talk about the value we are getting from your software internally." We said, "let us help.” Join this session to hear how One Door not only proved the value delivered to T-Mobile, but grew the relationship with them because they equipped their core constituents with product engagement data. Presented at Customer Success Summit 2018, Track 2.

More from Totango (20)

SuccessBLOCs Webinar Adoption

Escalation: Accelerate Customer Resolution Time and Increase Customer Satisfa...

Totango Spark: The Future of Customer Success has Arrived

Onboarding: Optimize the New Customer Journey for Seamless Product Adoption

Totango Case Study: Million Dollar Bet: Dimension Data is All-in for Customer...

The State of the Customer Success Profession 2018 - Survey Results First Look

Three Companies That Elevated Their VoC and Survey Programs - CSSummit18

Goal-Oriented Technology

Building Your Champion Network

The Value of Customer Data

Creating a CX-Focused Company

Making an Impact on the Organization Through Thoughtful Goal Setting

Million Dollar Bet - We're All-in In Customer Success

How to Become a CCO - Talk the Talk

Building the Customer Centricty Engine in IoT and XaaS

The Fusion of CX and CS

Architecting Effortless Customer Experiences

Leveraging Machine Learning to Delight Customers

Accelerating The Customer Success Impact

Using Product Usage to Expand Nation Wide with T-Mobile

Recently uploaded

FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf

DevOps and Testing slides at DASA Connect

Kari Kakkonen

GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...

James Anderson

Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management. The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM). Speakers: Bob Boule Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle. Gopinath Rebala Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.

Transcript: Selling digital books in 2024: Insights from industry leaders - T...

BookNet Canada

The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more. Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/ Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.

PCI PIN Basics Webinar from the Controlcase Team

ControlCase

RESUME BUILDER APPLICATION Project for students

KAMESHS29

Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™

UiPathCommunity

In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni. 📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath: Autopilot per Studio Web Autopilot per Studio Autopilot per Apps Clipboard AI GenAI applicata alla Document Understanding 👨‍🏫👨‍💻 Speakers: Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath Andrei Tasca, RPA Solutions Team Lead @NTT Data

Accelerate your Kubernetes clusters with Varnish Caching

Thijs Feryn

The Art of the Pitch: WordPress Relationships and Sales

Laura Byrne

Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes? All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.

FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf

Leading Change strategies and insights for effective change management pdf 1.pdf

OnBoard

The Future of Platform Engineering

Jemma Hussein Allen

State of ICS and IoT Cyber Threat Landscape Report 2024 preview

Prayukth K V

The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development. The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers: State of global ICS asset and network exposure Sectoral targets and attacks as well as the cost of ransom Global APT activity, AI usage, actor and tactic profiles, and implications Rise in volumes of AI-powered cyberattacks Major cyber events in 2024 Malware and malicious payload trends Cyberattack types and targets Vulnerability exploit attempts on CVEs Attacks on counties – USA Expansion of bot farms – how, where, and why In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East Why are attacks on smart factories rising? Cyber risk predictions Axis of attacks – Europe Systemic attacks in the Middle East Download the full report from here: https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/

Monitoring Java Application Security with JDK Tools and JFR Events

Ana-Maria Mihalceanu

Epistemic Interaction - tuning interfaces to provide information for AI support

Alan Dix

Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024 https://alandix.com/academic/papers/synergy2024-epistemic/ As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.

FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf

Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...

James Anderson

The Metaverse and AI: how can decision-makers harness the Metaverse for their...

Jen Stirrup

The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives? How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.

FIDO Alliance Osaka Seminar: Overview.pdf