The document provides exercises from the Market Leader business English guide. It includes vocabulary, grammar, and communication exercises related to travel, eating out, making purchases, and using countable and uncountable nouns. Some key exercises involve matching travel terms to situations, ordering actions in a meal, role playing travel arrangements, and using correct grammar with countable/uncountable nouns and quantifiers. The exercises are meant to develop English language skills for business contexts involving common travel and customer service situations.

1. BUSINESS ENGLISH
GUIDE No. 2

2. 1.1 Vocabulary
1.1.2 Open your Market Leader book on page 37 and develop exercises A to D
on travel details (use tracks 1.55-1.58 in your CD to develop these exercises).
A. Listen to each part of the recording. Then answer these questions.
Part 1
1. What time is the next train to Manchester?
It’s at fourteen -forty (14:40)
Part 2
2. Which flight is boarding at gate 23?
It´s JA327 flight.
Part 3
3. What time does the train leave?
The train leave at 14:16
4. Wich platform does it leave from?
Platform 7
Part 4
5. The passenger chooses a flight. What time does it leave?
At 9:40 a.m. and 3:40 p.m
6. When does the flight arrive?
At 11:25
7. What is the flight number?
It’s PA321
8. Which terminal does it leave from?
It’s the terminal No. 5.

3. A. People often do these things when they travel. Match the verbs (1-5,6-10) with the
correct phrases (a-e, f-j).
1. Buy a) security 6. Watch f) a hotel room
2. Confirm b) a ticket 7. Take g)some shopping
3. Collect c) at the check- in 8.book h)at the hotel
4. Go through d) their flight 9. Do i) an in-flight movie
5. Queue e) their luggage 10.Check in j) a bus or taxi
B. Work in pairs. Put actions 1-10 form exercise B in order.
1. Buy a ticket
2. Confirm their flight
3. Check in a hotel room
4. Queue at the check – in
5. Go through security
6. Watch in in-flight movie
7. Collect their luggage
8. Take a bus or taxi
9. Book at the hotel
10. Do some shopping

4. A. Complete the sentences below using the nouns from the box.
Bill booking call centre flight luggage
Passport password receipt reservation seat
At the ticket office
1. I need to change my booking.
2. Is there a direct flight ?
At the check-in desk
3. Can I take this as hand Passport ?
4. Can I have an aisle seat ?
5. Which way is control receipt ?
In a taxi
6. Please take me to the city centre ?
7. Can I have a luggage please?
At the hotel
8. I have a reservation for two nights. My name’s Burkhard.
9. Can I have a alarm call At 6.45. please?
10. I’m checking out today. Can I have the Bill , please?
11. Can I have the password for the Wi-Fi please?

5. 1.1.3 Now open your Market Leader book on page 45 and develop exercises A to G
on eating out matters.
A. Choose the odd one out in each group of food words below. Use words from
the box to explain your answers.
Fish fruit meat vegetable seafood
1. Salmon tuna cod onion
2. Beef apple lamb chicken
3. Carrots peas trout broccoli
4. Veal grapes cherries peaches
5. Cabbage prawns cauliflower aubergine
Answers: Orion it’s a kind of vegetable
Chicken it’s a meat
Broccoli it´s a kind of vegetable
Peaches it’s a fruit
Aubergine it’s a seafood.

6. A. Look at these words for parts of a menu. Write the dishes form the box on the
left under the correct headings.
Steak – pate – salad – ice cream – grilled fish – fruit –
chocolate- mousse - spring rolls - tiramisu – cheesecake –
prok – roast duck – mutton – prawn cocktail – beef stew – apple
pie – stuffed mushrooms.
Starter Main course Desert
Soup steak Ice cream
Salad pate cheesecake
fruit Grilled fish Chocolate
Spring rolls mousse
Roast duck tiramisu
mutton Prawn cocktail
Beef stew Apple pie
Stuffed mushrooms

7. cocktail – beef stew – apple pie – stuffed mushrooms.
A. Think of some unusual food from your country or a country you have visited. How
can you describe it?
It’s a kind of … you have it a starter / main course / dessert.
You eat it with (potatoes/rice)
Cooked
It is a kind of meat and vegetables in one dish, you have it main course.
Just eat it.
B. Choose the correct word to complete each of these sentences.
1. You ask for the receipt / menu at the start of a meal.
2. You ask for the check / bill at the end of a meal in London.
3. You ask for the check / bill at the end for a meal in New York.
4. You ask for the trip / receipt after you pay.

8. A. Put these sentences into the order you would hear them during a meal.
a) You should try the roast duck. It’s delicious
b) No, thanks, I’m full.
c) Would you like a starter?
d) Right. I’ll get the bill.
e) I’d like the soup, please.
f) Would you like a desert?
g) What do you recommend for the main course?
h) Thanks very much. That was a lovely meal. I really enjoyed it.
Rta/
a. Would you like a starter?
b. I’d like the soup, please.
c. What do you recommend for the main course?
d. You should try the roast duck. It’s delicious
e. Would you like a dessert?
f. No, thanks, I’m full.
g. Right. I’ll get the bill.
h. Thanks very much. That was a lovely meal. I really enjoyed it.
B. Listen an check your answers.

9. 1.1.4 On page 53 of your Market Leader book, develop exercises A to D on choosing
products.
A. Read the Elise sales advert below and find expressions which mean the
following.
1. There are some good offers. Great deals
2. The buyer pays only a small amount of money at the beginning. Low
deposit
3. The buyer pays some money every four weeks for a year. Pay E100
now followed by 12 monthly payments.
4. There is no cost for transporting the goods to the buyer. Free delivery
5. It doesn’t cost extra to pay over 12 months. Interest –free credit.

10. A. Read these sentences. Does a buyer (B) or a seller (S) say them?
1. We offer great deals S
2. I’d like to place an order B
3. Do you give a guarantee? S
4. I’d like to compare prices B
5. Are the goods in stock? B
6. Can you pay a deposit? S
7. We always deliver on time S
8. Can I make monthly payments? B
B. Listen to a conversation between a buyer and a seller. Underline the correct
answers to these questions-
1. Which model does Karl want? PS7/ TX7
2. How long is the guarantee three years / two years
3. How much deposit is needed for large orders? 15%/10%
4. What does the seller say is a large order? Over 50 units/ 25
units
5. Does the seller always have goods in stock? Yes / no

11. A. What is important for you when you buy a product like a computer, tv or car?
Put these items in order of importance.
1. A three-year guarantee
2. Interest- free credit
3. A low deposit
4. Free delivery
5. A big discount
6. Great after-sales service
Answer:
1. A big discount
2. A low deposit
3. Interest- free credit
4. A three-year guarantee
5. Free delivery

12. 1.1.5 Develop exercises A to C on page 56 of your Market Leader book.
A. Use words form the box to complete dart leaflet below
Discount free period price save
Dart Car Hire
Join our Dart Car Hire Gold Club today
Save up to 50% on selected models
Three days for the price Of two
Free Insurance and unlimited mileage
Extra 10% discount until the end of july
For a limited period Only.
As a Gold Club member, you….
Get free hire days or airline miles as your reward.
Can use our express service, available at all international airports in the country
Don’t wait for a piece of paper when you return the car –we e-mail you a
detailed receipt.

13. A. Decide whether these sentences about the dart leaflet are true (T) or false (F).
1. There is an extra cost for insurance. F
2. The customer can get some deals for half price. T
3. The price is cheaper if the customer is quick. T
4. The offer is for the whole year. F
5. Gold Club members have a choice of reward. T
6. Gold Club members get their receipt by express post. T
B. Rewrite the false statements in Exercise B to make them true.
1. There is no extra cost for insurance.
2. The offer is for a limited period only.

14. 1.1.6 Go over learning object 1 and play the Hangman Game.

15. 1.2 Grammar
1.2.2 Open your Market Leader book on pages 38 and 39: Develop exercises A to F
of Language Focus 1.
A. Ask people in your class about the languages they can speak.
a. : Can you speak Japanese?
b. No I can’t.
Work in pairs. Try to remember the languages people can and can’t speak.
John can speak English and German, but he can’t speak Chinese.
Answer:
a. Can you speak Arabic?
b. No I can’t
Carlos can speak English but he can’t speak Arabic.

16. B. Put this dialogue into the correct order.
Paul: Hi, Judith. 3
Judith: Well, I can’t do Thursday, but Friday is OK. 6
Paul: Paul Robinson speaking. 1
Judith: Oh, hello. Paul. This is Judith Preiss here. 2
Paul: I’m sorry, Judith, I can’t . But I can make Thursday or Friday. 5
Judith: Paul, I’m calling about that meeting. Can you make 4
next Wednesday.
Paul: Of course. I can pick you up from the station if you like. 9
Judith: Ten o’clock’s fine. Oh, and can I bring my colleague, Sabrina? 8
You met her at the conference.
Paul: OK. Friday it is. Can we meet in the morning – say 10 o’clock? 7
Judith: Great, See you on Friday, Bye. 10
C. Listen and check your answers.
D. Look at the dialogue in exercise B. write questions beginning with can.
Can Judith and Paul meet on Friday?
Work in pairs. Ask each other you questions. How much can you remember?
A: Can Paul meet Judith on Wednesday?
B: No, he can’t.
Answer:
A: Can Paul meet Judith on Thursday or Friday?

17. B. Complete the e-mail that Judith writes to Sabrina about the arrangements.
To: Sabrina Monti
From: Judith Preiss
Subject: Meeting with Paul Robinson
Sabrina:
I called Paul Robinson about the meeting, He says he can’t make it on
Wednesday, but he can do on Friday at 10 o’clock. He says of course you can
Come with me! And he can pick us up from the station you next me today and
let me know if Friday is still OK for you?
I don’t think we need to meet before Friday. We can go through my notes for
the meeting on the train.
See you then.
Judith

18. 1.2.3 Open your Market Leader book on page 41: Develop exercises A to C
of Language Focus 2.
A. Complete these sentences with the correct form of there is or there are.
1. It’s a very small airport. There aren’t any shops in the terminal.
2. Are there a problem with my ticket?
3. These are any aisle seats available.
4. There are a stopover in Frankfurt.
5. Are these any flights to Zurich tonight?
6. I’m afraid there are a flight to Warsaw this afternoon.
7. There are two cafés in the terminal.
8. Are these any buses from the airport to the city centre?

19. B. In pairs, ask and answer questions about the facilities at the Hilton Tokyo.
A: Is there a healt Club? B. Yes, there is.
B: How many guest rooms are there? A: There are 808.
Answer:
A: Are there any special place for guests with children?
B: Yes, The Tokyo Disney resort, is about 20 kilometers from the hotel.
A: Is the hotel’s 24-hour reception?
B: yes, and offers advise on places to visit.

20. C.Work in pairs. Role – play this situation.
Student A: See below Student B: Turn to page 139
Student A
Part 1
You have a new job abroad. Student B
lives there.
Ask him/her about these points.
International school?
Is there an international
school?
Good local transport?
Big supermarkets?
Houses to rent with gardens?
Part 2
Student B has a new job abroad.
You live in that country.
Use these notes to answer his/her
questions.
B: Are there any good restaurants?
A. Yes, there are lots of good local
restaurants.
No, there aren’t any
cinemas
Yes, these are lots of good
local restaurants.
No, there aren’t but you can
swim in one of the hotels.
Yes, there are tennis club
with five courts.

21. Student B
Part 1
Student A has a new job abroad.
You live in that country. Use these
notes to answer his/her questions.
A: Is there an international school?
B: Yes, there’s a very good American
School.
Yes there are some, but
these are more apartments.
Yes, there are very good
American school.
Yes there are and it’s very
cheap.
No, but these aren´t Lots of
small shops and a market
every day.
Part 2
You have a new job abroad. Student
A lives there. Ask him/ her about
these points.
Good restaurants
Are there any good
restaurants?
Tennis courts.
Swimming pool.
cinemas

22. 1.2.4 Now go over exercises A and B on page 47 of your Market Leader
book about some/any.
A. Tick ( ) the correct sentences. Correct the mistakes in the other sentences.
1. I’d like any water.
I’d like some water.
2. Could I have any more coffe, please? ok
3. Are there any restaurants near here?
Are there some restaurants near here?
4. There isn’t some wine left. ok
5. I’d like some cheese, please.
I’d like any cheese, please.
6. Do you have any soft drinks?
Do you have some soft drinks?

23. B. Choose the correct words to complete this dialogue.
Mina: There are some / any good restaurants in the centre.
Ivan: Yes, but there isn’t some / any parking. We could go to the Texas
Steakhouse near the airport.
Mina: Do they serve some / any vegetarian dishes?
Ivan: I don’t think so. How about the Marina? They do some/ any great fish
dishes. And they have some / any vegetarian starts, too.
Mina: Good idea. I’ll see if they’ve got a table for nine o’clock.

24. 1.2.5 Develop exercises A to C on page 48 of your Market Leader
book about countable and uncountable nouns.
A. Tick ( ) the countable nouns.
1. Reservation
2. Food
3. Air conditioning
4. Bathroom
5. Bill
6. Employee
7. Equipment
8. Hotel
9. Information
10. Seat
11. Luggage
12. Flight
13. Menu
14. Money
15. Overtime
16. Receipt
17. Dish
18. Tip
19. Transport
20. Soup
21. Work
22. Shopping
23. Suitcase
24. Leisure

25. B.Correct the mistakes in these sentences. Use a lot of, many or much.
1. They don’t have much vegetarian dishes here. A lot of /many
2. How many does it cost?. much
3. The restaurant hasn’t got much tables left. many
4. I don’t have many time at the moment. A lot of
5. I drink much coffe. A lot of
6. There aren’t much hotels in the city centre. Any
7. Is cost much money. Any
8. I don’t want spaghetti. There’s much ice cream for dessert. much

26. C.Work in pairs. Complete these questions with many or much. Then ask and
answer the questions with a partner.
1. A: how much cash do you have in your wallet?
B: About 20 euros.
2. How many phone calls do you make a day?
B: About 20 calls.
3. How many people are there in your company?
B: There are about 50 people in my company.
4. How much time do you have for lunch?
B: I have an hour for lunch.
5. How many holiday do you get a year?
B: I have vacation once a year.
6. How many languages do you speak?
B: I speak two languages. English and Spanish
7. How many fast-food restaurants are there where you live?
B: About five fast-food restaurants.
8. How much water do you drink a day?
B: I drink 1 liter of water for day

27. 1.2.6 Complete exercises A to D on page 55 and A to B on page 57 of your Market
Leader book.
A. Listen to how the –ed endings of these verbs are pronounced.
1. Saved; delivered /d/ 2. Launched; worked /t 3. Decided;
visited/id/
B. Listen and put these verbs into the correct group from Exercise A (1, 2 or 3)
Started finished advised lived wanted opened missed booked
invited
Answer
/d/
Advised – opened- invited
/t/
Finished – lived – wanted – missed – booked
/id/
Started

28. C. Complete this sales report. Use the past simple of the verbs in brackets.
Report on sales trip – South Korea
Last December, I visited (visit) our major customers from big department stores in
South Korea.
I arrived in Seoul on Monday 5th December. The next day,
I meet Mrs. Kyoung Ai Lee in Seoul. On 7th December,
I make a presentation to Mr. Lee’s sales staff on our products and advised them how
to display them.
The following day, I goes to Bussan, and our agent Introduced me to Mr. Ha, the
chief buyer of a new department store in the city. She asked me to send her 500
broshures. I fly back to head office in Paris on 9th December.

29. C. Work in pairs. Take turns to describe a trip you made for business or
pleasure.
Page 57
A. Underline the correct words to complete this article.
PROFILE
Christian Sanchez graduated from Tufts University at/on/in 2001, with a
degree in chemistry. As part of his course, he did an internship at Merck for
/during/ in eight months.
After his degree, Merck offered him a permanent job as a chemical analyst at
the company’s research centre in New Jersey. He worked there in/from/for
2001 to 2003. During /for/on his time at Merck, Christian realized he wanted
to change career, so he decided to do an MBA. In 7on/for May 2004, he
started a two year MBA at Stanford University. Following his MBA he joined
the sales team at Johnson and Johnson in/on/for 15th September 2006. Two
years since/ago/last, he became the Regional Sales Manager for the
Americas. Last/First/Next month, the accepted an exciting new job as
Country Manager in Argentina.

30. B. Mikael Ohlsson is the CEO of furniture retailer IKEA. Listen to an interview
about his career and complete the missing information in these notes.
PROFILE
Born: 27th December, 1957
Education: Studied Industrial design and Marketing At Linköping
University
Career in INKEA
He Worked as carpet salesman, Linköping Store, Sweden
he Became Store Manager, Sundsvall, Sweden
1984-1988 Did management Jobs in training and Marketing
1988 Got a job in Belgium as him
1991- 1995 Became Managing Director Sweden.
2000-2009 Was Regional Manager for Southern Europe and North
America Named CEO.