Interactive voice response, or IVR, is an automated telephone system that combines pre-recorded messages or text-to-speech technology.

2. The Interactive Voice Response (IVR) system, which automatically responds to customer
inquiries and routes calls to appropriate agents without requiring human participation, enables
you to handle your business calls effectively. It serves as a virtual receptionist for your company,
giving it a more polished appearance.

3. Multi – language support –
Provide consumers with Multi – language help by
sending them personalized English, Hindi, and local
messages.
 Menu Customization –
Create a categorized menu with multiple sub-menu
options to help your consumers navigate their questions
throughout the call flow.
 Call Reports -
For data-driven business choices, get superior call
insights with daily, weekly, and monthly call analytics
reports.
 Call recording -
To monitor quality and improve staff training, record
each and every IVR call you make and store it in a
secure cloud.
Admin and Staff panel -
In the live call dashboard, you may monitor ongoing
calls and view call records and data in real time.
 CRM integration -
As and when a consumer calls, you can see their
information and history on a screen.

4. BENEFITS
 Efficient call routing
 Lower operational costs
 Error Reduction
 Increased security
APPLICATIONS
 Healthcare
Education
Customer Service
Finance

5. Reventors Techno Lab is a cloud telephony service provider-based company. They
have many services to offer related to telephony, and IVR service is one of them.
Reventors is providing service at an affordable price which helps client’s company
in brand awareness, reaching more & more customer and simultaneously fetching
business from them.