How we are embedding Collaborate strategically, our different uses of Collaborate with little videos from staff users (mini-case studies), with benefits and the odd pitfall.
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Blackboard "Collaborate: A Room with a View" presentation from April 2014 @ #BbTLC2014
1. “Collaborate:
A Room with a View”
Gillian Fielding
Digital Skills Manager
University of Salford
T: g_fielding
Slides are on SlideShare
2. ABOUT ME
Gillian Fielding
Digital Skills Manager
University of Salford
g.d.fielding@salford.ac.uk
g_fielding
I have used Blackboard for 16 years (since 1998 when it
was free!).
I can…….
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7. SALFORD
Kings Arms Pub World’s 1st free public library
BBC Media City Emmeline Pankhurst
LS Lowry Walter Greenwood Peter Hook
Paul Scholes Sir Peter Maxwell Davies
1st gas lit street James Prescott Joule Marx & Engels
Albert Finney
8. ABOUT US (UOS)
• 20000 students, 2000 staff, 250 academic programmes
• Human Resources DepartmentHuman Resource
DevelopmentAcademic DevelopmentDigital Skills Team
• 5 x Digital Skills trainers including 1 student intern
• 2 x Academic Developer
• 2 x Learning Technologists
• 1 x Learning Systems Technology Manager
• 1 x Head of Academic Development
9. WHAT WE ARE GOING
TO LEARN TODAY?
1. How Salford is strategically embedding
Collaborate use across the University.
2. How staff are using Collaborate for different
purposes, e.g. marketing, support, teaching
and learning, flipping classrooms, blended
learning, research, meetings, etc.
3. Some of the benefits and drawbacks.
4. With hints and tips along the way.
10. OUR CHALLENGE
To get more out of Collaborate across the University.
After all we have it, pay a substantial license fee for it, let’s get
more out of it.
11. OUR SOLUTION
Give an overview of the pieces, processes
and/or steps involved in your solution.
12. OUR STRATEGY - 1
• No formal (Collaborate) strategy
• Official launch - Summer School 2013
• Target 1 School and 1 Professional Service to embed
fully. The School of Built Environment and the Library
• (Vice Chancellor webinars)
• (“Strategic opportunities” or piggy-backing on someone
else’s work)
• One step at a time (before the mountain)
13. OUR STRATEGY - 2
• Target 1 School and 1 Professional Service to embed
fully.
• The School of Built Environment
• The Library
14. OUR STRATEGY - 3
Vice Chancellor webinars
Topics
The University’s strategic plan – 26 attendees
Post Graduate Support - tba
Benefits:
1. First time use for some staff,
2. First time for Internal Comm’s Dept
3. First time for me - ….
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16. OUR STRATEGY - 4
• “Strategic opportunities” or piggy-backing on someone
else’s work
1. Finance Policy and procedures
2. Personal tutoring
3. Staff Development activities
17. OUR STRATEGY - 5
One step at a time
Softly, softly
Don’t scare staff away
Build to up that mountain
18. HERE’S HOW WE ARE
USING COLLABORATE - 1
Name: Helen Parker
Role: Skills and Recognition
Manager in Student Life
Uses: Flipped classroom on
Critical Analysis, Planning
your Assignment and
Academic Writing Skills for
UG and PG students
Benefits: Available 24/7,
Empowers students
19. HERE’S HOW WE ARE
USING COLLABORATE - 2
Bringing the virtual lecturer and virtual participants
to the physical participants together.
22. HERE’S HOW WE ARE
USING COLLABORATE - 3
Name: Gillian Fielding
Role: Lecturer on the PGCAP
FDOL module
Uses: “DL”, bringing students
virtually into the physical class,
Benefits: Practice what we
preach, inclusive, taught from
anywhere, learn from anywhere,
flexible, recorded, edgy!
Flexible
Distance
online
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24. HERE’S HOW WE ARE
USING COLLABORATE - 4
Used short videos + Blackboard tests
Step towards a flipped classroom model
Benefits: (More at http://youtu.be/frJZRajEo_A)
Year No. of students over 70%
2013 Over 78%
2014 Over 90%
Avg mark Over 70%
2013 57% 64%
2014 22% 42%
Huw Morgan,
TEL Champion
PhD student
25.
26. The student voice from Megan..
“I wish everything was
flipped.”
“Lecture time can be a lot
more productive.”
Benefits:
• Grades rose
• Understood, liked workings out
• Confidence increased
27. HERE’S HOW WE ARE
USING COLLABORATE - 5
Name: Vicki Hennessy
Role:
Uses: Marketing and
recruitment
Benefits: Worldwide access
to prospective students
28. HERE’S HOW WE ARE
USING COLLABORATE - 6
Name: Menaha Thayaparen
Role: Lecturer
Uses: Research Project
Partner meetings AND
Doctoral School
Benefits: Unlimited
participants, moderator
facility, sharing the mic,
whiteboard, recording
facility, saves travel costs.
29. HERE’S HOW WE ARE
USING COLLABORATE
7. Virtual Meetings
8. Virtual Conferences
9. Virtual Offices
10.Personal Tutoring
11.Student Support: Accessibility,
Careers Guidance
12.Recruitment
30. MEASURING USE
• More staff are using Collaborate
• Staff are using Collaborate more
• 168 staff on the Collaborate mailing list, c120 users
• Number of virtual offices have increased
• Difficult to measure
• Benchmark survey
37. BARRIERS 1 – ACCESSING
HEADSETS/WEBCAMS
Process 1 - failed
1. Request from ITS
2. ITS delivery and then charge your Dept.
New process
1. We suggest our recommended make and
model
2. User asks their Purchase Officer to order
3. HOD signs off
Plus we have some for loan
41. DO THIS NEXT
What’s the ONE thing your audience should do
when they get back to their institution?
Get the highest level person you can using
Collaborate for a briefing session.
Set up a virtual office and do virtual
meetings.
Make sure you’ve returned the completed
BbdT&L2014 evaluation form!
42. THANK YOU AND QUESTIONS!
Gillian Fielding
Digital Skills Manager
University of Salford
g.d.fielding@salford.ac.uk
g_fielding
These slides are on slide sharing with copious
notes and links
44. HERE’S HOW WE ARE
USING COLLABORATE - 2
Name: David Baldry
Role: Lecturer
Uses: Distance Teaching for
PGTs in Facilities and
Construction Management
Benefits: Engagement with
staff and peers, gives a more
comparable experience to on-
campus courses, attachment
to the course
Editor's Notes
“Fire Breathing” by David Sedlmayer is licensed under CC BY 2.0
We are very proud of our Media City campus. We are next door to the BBC and ITV have moved in upstairs 20000 students14316 UG, 4436 PGT, 1248 PGR2000 staff900 academic staff 1100 professional services staff250 academic programmes
What was our strategy?
The Strategic approach we tookWe don’t have an official one – but we do have Teaching & Learning Start and an Internationalisation Strategy and are working on a Digital Literacy Strategy which will include it. Already had Elluminate being used in two schools, School of Built Environment (SOBE) (15 DL programmes) and Health Sciences (2 DL progs) for distance learning. Responsibility for Collaborate came to HRD and Academic Development in June 2012. Devolved in 2 schools – e-Learning Officer and Learning Technologist. Centralisation. We “officially” launched Collaborate during the Summer School of July 2013. This was largely as it was a opportunity to promote it at an event which was already being published amongst all staff. Timing was What we did:Piggy back on internal communications to all staff about the Summer School: email, fliers, Staff Channel news item, hashtag, Had a stand at the Summer School keynoteUsed Collaborate to enable staff to participate all sessions virtuallyRan sessions on “Collaborate: What can it do for you?” and “Collaborate: Essentials”Recorded all sessions for later viewing – 1186 since last JulyMarketed that as “CatchUpTV”
Targetted approachEmbed into one area at a timeTargets would be otherwise would be too dispersedEnabled people to have colleagues to speak to/who could also use CollaborateKeep in manageableMarket to teamsHow we approached itTalked to the Head of SchoolSchool Congress presentation in March promoting Collaborate’s multiple uses as there is pretty extensive use for DL. Success? some staff have booked on training – 3 staff on 6 sessions. (nb it’s early days)More virtual offices created. Library Talked to the University Librarian Delegated to the ManagersTraining all Academic LibrariansTraining all Service Desk staff 24 staff and increasing. Still deliverying bespoke trainingThey are adopting, use is increasing Academic Librarian for Information Literacy sessions, support, meetings.
Vice Chancellors webinarsChair of JISCKeen to promote the use of technology to promote interactionBrass neck with a word in his shell-like at an opportune moment (a leaving party). “Strategic Opportunities” or as Sheryl Sandberg says in “Lean In” or Sticking your neck out (?). First time use for some staff – therefor exposure to this mediumFist time use for Internal Comm’sDept – not only are they now baptised into using it but advocates AND THERE’S ANOTHER BENEFIT that Dept really help us out with marketing now! What IC said:Feedback from staff on Collaborate itselfI think we had a few ad hoc comments saying it was good to experience collaborate and was easy to use Feedback from staff on webinar mediumAgain, ad hoc comments saying that the webinar was easy because it was efficient for timings (avoiding walking around campus to an event and walking back again). People also liked the opportunity to dip out and dip back in again if work urgently called them away. My (IC’s staff mbr) thoughts are on the tool/mediumWe noticed that Martin was particularly keen to present in a more ‘discursive’ way by listening to comments and answering questions as he went along as opposed to when he p\resents his face to face presentations. Colleagues also seemed more comfortable in raising their views and opinions when it was a typed up question rather than when they have to speak in front of a large audience. Therefore it seems to be a very engaging method for two way communications and I really think it works well for topics that require a conversation.First time for me ……………. Next slide TipGet your VC, PVC, Head of Dept, Head of Service, using Collaborate
First time for me – poor timing. I’d just arrived at Milton Keynes station – no free wifi.20 minute walk from hotel. No library or pubs nearby.Using 1) walking across a town centre, 2) on an iphoneIT WAS FANTASTIC. I could see the slides, hear perfectly, they could hear me, it was soooooo easy to log-in and it didn’t cut outOn the 3/4G networks and I went under a tunnel! I was VERY IMPRESSED!Tip – Think “Mobile first” it’s easier than PC but does have limitations.
“Strategic Opportunities” Finance Policy, suggested amendment to the Business Trip Request FormPersonal Tutoring – policy, training,Staff Development, especially strategic ones. (and mandatory – high numbers and “more important”) e.g. Leadership and Management course, communication module, and maybe finance module.ResultsHard to measure and too earlyChange culture to be thinking “virtual first”Personal Tutoring training attendees
just like in the physical environment a 121 less intimidating than facing a whole class. So let’s start their and build confidence and skills.
Bringing the virtual lecturer and virtual participants and the physical participants together. Spring School keynote session with Jon Bergmann (flipped classroom pioneer) from ChicagoOur staff – virtually attending and physically attending
Bringing the virtual lecturer and virtual participant and the physical participants together. Spring School keynote session with Jon Bergmann (flipped classroom pioneer) from ChicagoOur staff – virtually attending and physically attending
Flipped Mastery
FDOL = flexible, distance and online learningExperimental, anything goes12 week module2 physical sessions, Induction, and mid-way through. Induction – Benefits inclusivity, WP, flexible, 19 students attended in person3 virtually:1 student had child-care issues plus lived in a distance (inclusivity, widening participation)1 student had a back-op the day before (inclusivity(?), flexible, realistic! – people will be off)1 student had transport issues on the day (flexible, realistic)How the virtually students participated AND how I had to rethink my sessionSet up the room in advance with a webcam and microphoneWhere physical students satI had to stand on the spot – difficult for meWhich way to face, who to have my back or side to??Had to explain to all the protocol – ie online students raise their hands, nominate a physical monitor, Didactic delivery parts– worked fineTaking questions – worked fineIcebreaker activity – “Human Bingo” – how on earth could I update this for virtual students? (Max Headroom) Students go to the PC and talk to one person in that room Students go to the tablet and talk to the second person Students go to the another tablet and talk to the third personBut what I hadn’t anticipated was Feedback and the noise levels !! :-OOr that on the tablets they couldn’t see each other, so not much good in getting to know what each other looks like.Fun, chaotic, but it worked! Break-out rooms – Digital Detective ExerciseWeekly synchronous classesRecordedGuest lecturersDiscussion boards – for asycnhronous discussionBreak-out rooms PollingSocial MediaTwitter journal club – for synchronous discussion – see my blog on this.Module hashtagGoogle +Google HangoutsCartoon creating websitesVideo creationThe list goes on……And problem based learning
Pilot for 3 weeks View Huw’ presenting on this (c30 minutes) here http://youtu.be/frJZRajEo_ANext semester keep to 1 hour’s pre-work
Read recorded to be viewed in advance. Students liked/loved them. (When they saw them/acessed them.)Like to have manageable lengths. Liked bitesize videosAlso liked short videos so they could watch them in their preferred order. Ie theorists watch the concept first, pragmatists watch the how to first, etc.Filled in the gaps of their notes – where they missed bits.Revision - ?Didn’t work well on tablets
Video 1 (23 sec’s) Video 2 (33 sec)BenefitsEngage with prospects across the worldAllows students to showcase the softwareAllows students to engage with the academics“Allowed us to recruit a strong number of post-graduate students every year”
Video 1 (23 sec’s) Project Partner Meetings, UK, EU, and international countriesOnline Doctoral Schools and online seminarsVideo 2 1 minutesBenefitsUnlimited number of participantsModerator facility Sharing the micWhiteboardSharing toolRecording facility – a major benefit. Minutes can be taken after the meeting from the recording, allowing Menaha to effectively take part in the meeting itself.Saves on travel costs.
Collaborate:Virtual Meetings BETT – Armelle meetingMenaha’s research project “Android”UCISA meetings, enabled us to meet more regularly, previously 3 physical meetings pa, now 2 physical and 8 virtual, this regularity has made the Group is more effective (more deadlines), less travel costs, relationships are closer, Virtual Conferences: Cancer Survival, World Exchange Occupational TherapyVirtual Offices – increased the number of offices from Personal TutoringStudent Supporteg student life for Accessibility support, careers guidanceRecruitment
Staff are using Collaborate more BUT it’s going to take time. Now have 168 staff on the Collaborate mailing list, c120 usersNumber of virtual offices have increasedDifficult to measureCollaborate’s usage stat’s don’t give us e.g. virtual offices how many are using them?Use of functionality impossible to measure, e.g. breakout rooms, polling, etc. i.e. interactive tools or is it didactic delivery?DL programmes will be easier to measure.We now have a benchmark survey completed by 50 staff. We can run this again in a year.
We identified 5 barriers and then found ways over, under or through them. Talked about how we are raising awareness of Collaborate already.
Training - mandatory to be able to access Collaborate (not really! Can’t police this) but ITS say they will only support people on the list. Initial physical training class “Collaborate: What can it do for you?”Then virtual classes in “Collaborate: Essentials”, followed by a range of optional virtual classes, “Beyond the Basics”,Personal Tutoring*, Online meetings* Support from usSupport from the technicians
Spot the difference4 items:HeadsetWebcamLanyardA4 paper on pinboard (behindto Den’s head)
Teaching room set-up issuesJava not installed and no admin rights for staff. Now we are not allowed to download software.Browser issuesPolitical debatesTechnicians not aware – training implemented. It’s on our YouTube channel
Access to headsets and webcamsThese are not provided with new/replacement PCs. The process was that Users Request them from ITS Potential Collaborate users are told which ones we recommend at training, then asks their purchasing Officer to buy them, their HoD has to sign them off.
We identified 5 barriers and then found ways over, under or through them.
We identified 5 barriers and then found ways over, under or through them.
This is often the biggest barrierShow staff WIITF so they will want to learnProvide all of the above and so it’s easySmash through
PGTsSubstantial numbersWeekly online classesDeliver presentation/lectureDiscussionsEngage with Q & ADiscussion coursework and assessmentBenefitsEngage with academic staffExperience as close as possible to being physically on-campusParticipate with each other Attachment to the courseAll of which they would find difficult as distance learners without Collaborate’s virtually sessions.