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Modern Communication
            and Wine Tourism
                                         -

                       An example of
           how to sell the wine tour destination
            with modern communication tools

                              Per Karlsson
                              BKWine AB
www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per




                                                                   All photographs: © Copyright BKWine Photography
Wine Tourism of Two Types
• General Wine Tourism – mass market




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                     2
                                                                                  All photographs: © Copyright BKWine Photography
Wine Tourism of Two Types
• General Wine Tourism                             • Specialised Wine Tourism




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                     3
                                                                                  All photographs: © Copyright BKWine Photography
Wine Tourism of Two Types
• General Wine Tourism                             • Specialised Wine Tourism




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                     4
                                                                                  All photographs: © Copyright BKWine Photography
A Glance at Wine Tourism in France
• 10 million visits                                  • Wine roads
• 4 million foreigners                               • Big projects popular…
      – Belgium 27%, UK 21%,                               – La Winery, 20M €
        Germany, NL, US…                                   – Le Hameau de Bages, 5M €
•   (Napa Valley 20 million!)                              – Champagne Taittinger,
•   10,000 caves touristiques                                120,000 visitors
•   200 euros/visitor
•   Various government
    initiatives
      – Label: Vignoble &
        Decouvertes
      – Prix de l’Oenoutourisme


2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                     5
                                                                                  All photographs: © Copyright BKWine Photography
A Glance at Wine Tourism in France
• 10 million visits                                  • Wine roads
• 4 million foreigners                               • Big projects popular…
      – Belgium 27%, UK 21%,                               – La Winery, 20M €
        Germany, NL, US…                                   – Le Hameau de Bages, 5M €
•   (Napa Valley 20 million!)                              – Champagne Taittinger,
•   10,000 caves touristiques                                120,000 visitors
•   200 euros/visitor
•   Various government                               But this is far from most
    initiatives                                        wineries’ reality.
      – Label: Vignoble &
        Decouvertes                                  What to do if you don’t
      – Prix de l’Oenoutourisme                       have millions of €€?

2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                     6
                                                                                  All photographs: © Copyright BKWine Photography
You may feel alone in the desert




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                     7
                                                                                  All photographs: © Copyright BKWine Photography
So how to show people where you are?




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                     8
                                                                                  All photographs: © Copyright BKWine Photography
Modern Communications
        for Everyone
      Let me give you an example:
A small business that has become leading
               in its field.

And how you, how anyone, can do it too!


                                 All photographs: © Copyright BKWine Photography
BKWine
                                                               •   Wine tours
                                                               •   Wine journalism
                                                               •   Wine photography
                                                               •   Wine video
                                                               •   Wine consulting




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   10
                                                                                  All photographs: © Copyright BKWine Photography
BKWine / Per Karlsson
                                                                            • Technology

                                                                            • Business

                                                                            • Wine

                                                                            • Travel




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   11
                                                                                  All photographs: © Copyright BKWine Photography
Modern Communication Tools?




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   12
                                                                                  All photographs: © Copyright BKWine Photography
Modern Communication Tools?




   If you make an effort!




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   13
                                                                                  All photographs: © Copyright BKWine Photography
Modern Communication Tools?
• Old World
      –      Advertising
      –      Postal mailings
      –      Printed catalogues
      –      Tourism organisations
      –      …

      Money
      Distant


2011-06-10     www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   14
                                                                                    All photographs: © Copyright BKWine Photography
Modern Communication Tools?
• Old World                                          • New World
      – Advertising                                        – Little or no €€
      – Postal mailings                                    – Time
      – Tourism organisations                              – Personal
      –…
      Money
      Distant




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   15
                                                                                  All photographs: © Copyright BKWine Photography
So What Do We (You?) do?
• Step 1:

    A Web Site
    is a Must




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   16
                                                                                  All photographs: © Copyright BKWine Photography
So What Do We (You?) do? (2)
• Blog – no longer bleeding edge
• Email “marketing”




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   17
                                                                                  All photographs: © Copyright BKWine Photography
So What Do We (You?) do? (2-B)
• YouTube /
  Videos

• LinkedIn /
  Vinix

• Various
  other

2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   18
                                                                                  All photographs: © Copyright BKWine Photography
So What Do We (You?) do? (3)
• “Social Media”
      – Twitter, FaceBook and others




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   19
                                                                                  All photographs: © Copyright BKWine Photography
For BKWine
• Web Site: since 1996; 30,000 visitors/month
• Blogs: since 2005, ~one post per day
• Email marketing: 20,000 subscribers
• YouTube: since 2007; 246,171 views
• Twitter: 2313 “followers”
• FaceBook: 1831 “friends”
 But don’t be fooled. It’s about Quality!

2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   20
                                                                                  All photographs: © Copyright BKWine Photography
Some Practical Advice
                              • A) Must

                              • B) Easy

                              • C) Enthusiast




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   21
                                                                                  All photographs: © Copyright BKWine Photography
A) Must!
• You must have a web site
      A few things to think about:
      – Simple & informative; not
         glossy & elegant
      – No ‘flash’
      – Some English
      – Contact details
      – Keep it up to date
      Doesn’t have to be expensive

• Collect email addresses
      – Contacts, visitors, customers…
      – Don’t misuse them!


2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   22
                                                                                  All photographs: © Copyright BKWine Photography
B) Easy
• Newsletter
      – It’s simple
      – Not (too much) sales
        promotion
      – Lot’s of good – and cheap –
        tools
             (YMLP, iContact,
             ConstantContact, MailChimp…)
• Blog
      – Simple
      – Relatively often

2011-06-10     www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   23
                                                                                    All photographs: © Copyright BKWine Photography
C) Enthusiast
• Get a FaceBook account
      – Test & Try

• Get a Twitter account
      – Test & Try
             • Follow e.g. @bkwineper,
               @ilGamberoRosso,
               @vinoalvino…
• Videos???
      – Fun and very powerful. (Provided they are not too
        “commercial”)

2011-06-10    www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   24
                                                                                   All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   25
                                                                                  All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
      – Time




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   26
                                                                                  All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
      – Time
      – Enthusiasm




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   27
                                                                                  All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
      – Time
      – Enthusiasm
      – Wine glasses




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   28
                                                                                  All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
      – Time
      – Enthusiasm
      – Good wine glasses




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   29
                                                                                  All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
      – Time
      – Enthusiasm
      – Wine glasses
      – Toilets




2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   30
                                                                                  All photographs: © Copyright BKWine Photography
How to succeed in Wine Tourism
• You need 4 things!
      – Time
      – Enthusiasm
      – Wine glasses
      – Toilets
• You don’t need
      – A lot of money
      – A fancy tasting room

2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   31
                                                                                  All photographs: © Copyright BKWine Photography
Conclusions
• The Good Things
      – Much of it is free or
        low cost
      – Easy to try and test
      – Gives you direct contact
        with the customer
        (if you want)



2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   32
                                                                                  All photographs: © Copyright BKWine Photography
Conclusions
• The Good Things
      – Much of it is free or low cost
      – Easy to try and test
      – Gives you direct contact with the customer (if you
        want)
• The bad thing
      – It does take some time



2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   33
                                                                                  All photographs: © Copyright BKWine Photography
Four things to remember!
1. Try and Test

2. Doesn’t have to be
   perfect. Do it now!

3. Be simple

4. Be personal

 Wine is about people and passion!

2011-06-10   www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   34
                                                                                  All photographs: © Copyright BKWine Photography
Thank you!
• Contact me:
      – Per Karlsson, BKWine
      – Email: per.karlsson (at) bkwine.com
      – Twitter: @bkwineper
      – FaceBook: bkwine.per
      – Web:
             •    Wine Tours: www.bkwinetours.com
             •    Wine Tours/Scandinavia: www.bkwinevinresor.com
             •    Photography: www.bkwinephotography.com
             •    BKWine Magazine: www.bkwine.com


2011-06-10       www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per                   35
                                                                                      All photographs: © Copyright BKWine Photography

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Modern Communication and Wine Tourism / BKWine

  • 1. Modern Communication and Wine Tourism - An example of how to sell the wine tour destination with modern communication tools Per Karlsson BKWine AB www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per All photographs: © Copyright BKWine Photography
  • 2. Wine Tourism of Two Types • General Wine Tourism – mass market 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 2 All photographs: © Copyright BKWine Photography
  • 3. Wine Tourism of Two Types • General Wine Tourism • Specialised Wine Tourism 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 3 All photographs: © Copyright BKWine Photography
  • 4. Wine Tourism of Two Types • General Wine Tourism • Specialised Wine Tourism 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 4 All photographs: © Copyright BKWine Photography
  • 5. A Glance at Wine Tourism in France • 10 million visits • Wine roads • 4 million foreigners • Big projects popular… – Belgium 27%, UK 21%, – La Winery, 20M € Germany, NL, US… – Le Hameau de Bages, 5M € • (Napa Valley 20 million!) – Champagne Taittinger, • 10,000 caves touristiques 120,000 visitors • 200 euros/visitor • Various government initiatives – Label: Vignoble & Decouvertes – Prix de l’Oenoutourisme 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 5 All photographs: © Copyright BKWine Photography
  • 6. A Glance at Wine Tourism in France • 10 million visits • Wine roads • 4 million foreigners • Big projects popular… – Belgium 27%, UK 21%, – La Winery, 20M € Germany, NL, US… – Le Hameau de Bages, 5M € • (Napa Valley 20 million!) – Champagne Taittinger, • 10,000 caves touristiques 120,000 visitors • 200 euros/visitor • Various government But this is far from most initiatives wineries’ reality. – Label: Vignoble & Decouvertes What to do if you don’t – Prix de l’Oenoutourisme have millions of €€? 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 6 All photographs: © Copyright BKWine Photography
  • 7. You may feel alone in the desert 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 7 All photographs: © Copyright BKWine Photography
  • 8. So how to show people where you are? 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 8 All photographs: © Copyright BKWine Photography
  • 9. Modern Communications for Everyone Let me give you an example: A small business that has become leading in its field. And how you, how anyone, can do it too! All photographs: © Copyright BKWine Photography
  • 10. BKWine • Wine tours • Wine journalism • Wine photography • Wine video • Wine consulting 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 10 All photographs: © Copyright BKWine Photography
  • 11. BKWine / Per Karlsson • Technology • Business • Wine • Travel 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 11 All photographs: © Copyright BKWine Photography
  • 12. Modern Communication Tools? 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 12 All photographs: © Copyright BKWine Photography
  • 13. Modern Communication Tools? If you make an effort! 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 13 All photographs: © Copyright BKWine Photography
  • 14. Modern Communication Tools? • Old World – Advertising – Postal mailings – Printed catalogues – Tourism organisations – … Money Distant 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 14 All photographs: © Copyright BKWine Photography
  • 15. Modern Communication Tools? • Old World • New World – Advertising – Little or no €€ – Postal mailings – Time – Tourism organisations – Personal –… Money Distant 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 15 All photographs: © Copyright BKWine Photography
  • 16. So What Do We (You?) do? • Step 1: A Web Site is a Must 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 16 All photographs: © Copyright BKWine Photography
  • 17. So What Do We (You?) do? (2) • Blog – no longer bleeding edge • Email “marketing” 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 17 All photographs: © Copyright BKWine Photography
  • 18. So What Do We (You?) do? (2-B) • YouTube / Videos • LinkedIn / Vinix • Various other 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 18 All photographs: © Copyright BKWine Photography
  • 19. So What Do We (You?) do? (3) • “Social Media” – Twitter, FaceBook and others 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 19 All photographs: © Copyright BKWine Photography
  • 20. For BKWine • Web Site: since 1996; 30,000 visitors/month • Blogs: since 2005, ~one post per day • Email marketing: 20,000 subscribers • YouTube: since 2007; 246,171 views • Twitter: 2313 “followers” • FaceBook: 1831 “friends”  But don’t be fooled. It’s about Quality! 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 20 All photographs: © Copyright BKWine Photography
  • 21. Some Practical Advice • A) Must • B) Easy • C) Enthusiast 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 21 All photographs: © Copyright BKWine Photography
  • 22. A) Must! • You must have a web site A few things to think about: – Simple & informative; not glossy & elegant – No ‘flash’ – Some English – Contact details – Keep it up to date Doesn’t have to be expensive • Collect email addresses – Contacts, visitors, customers… – Don’t misuse them! 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 22 All photographs: © Copyright BKWine Photography
  • 23. B) Easy • Newsletter – It’s simple – Not (too much) sales promotion – Lot’s of good – and cheap – tools (YMLP, iContact, ConstantContact, MailChimp…) • Blog – Simple – Relatively often 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 23 All photographs: © Copyright BKWine Photography
  • 24. C) Enthusiast • Get a FaceBook account – Test & Try • Get a Twitter account – Test & Try • Follow e.g. @bkwineper, @ilGamberoRosso, @vinoalvino… • Videos??? – Fun and very powerful. (Provided they are not too “commercial”) 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 24 All photographs: © Copyright BKWine Photography
  • 25. How to succeed in Wine Tourism • You need 4 things! 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 25 All photographs: © Copyright BKWine Photography
  • 26. How to succeed in Wine Tourism • You need 4 things! – Time 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 26 All photographs: © Copyright BKWine Photography
  • 27. How to succeed in Wine Tourism • You need 4 things! – Time – Enthusiasm 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 27 All photographs: © Copyright BKWine Photography
  • 28. How to succeed in Wine Tourism • You need 4 things! – Time – Enthusiasm – Wine glasses 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 28 All photographs: © Copyright BKWine Photography
  • 29. How to succeed in Wine Tourism • You need 4 things! – Time – Enthusiasm – Good wine glasses 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 29 All photographs: © Copyright BKWine Photography
  • 30. How to succeed in Wine Tourism • You need 4 things! – Time – Enthusiasm – Wine glasses – Toilets 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 30 All photographs: © Copyright BKWine Photography
  • 31. How to succeed in Wine Tourism • You need 4 things! – Time – Enthusiasm – Wine glasses – Toilets • You don’t need – A lot of money – A fancy tasting room 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 31 All photographs: © Copyright BKWine Photography
  • 32. Conclusions • The Good Things – Much of it is free or low cost – Easy to try and test – Gives you direct contact with the customer (if you want) 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 32 All photographs: © Copyright BKWine Photography
  • 33. Conclusions • The Good Things – Much of it is free or low cost – Easy to try and test – Gives you direct contact with the customer (if you want) • The bad thing – It does take some time 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 33 All photographs: © Copyright BKWine Photography
  • 34. Four things to remember! 1. Try and Test 2. Doesn’t have to be perfect. Do it now! 3. Be simple 4. Be personal  Wine is about people and passion! 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 34 All photographs: © Copyright BKWine Photography
  • 35. Thank you! • Contact me: – Per Karlsson, BKWine – Email: per.karlsson (at) bkwine.com – Twitter: @bkwineper – FaceBook: bkwine.per – Web: • Wine Tours: www.bkwinetours.com • Wine Tours/Scandinavia: www.bkwinevinresor.com • Photography: www.bkwinephotography.com • BKWine Magazine: www.bkwine.com 2011-06-10 www.bkwinetours.com | per.karlsson (at) bkwine.com | T: @bkwineper | FB: bkwine.per 35 All photographs: © Copyright BKWine Photography