Bisa S. Strickland has over 15 years of experience in healthcare management and administration, including overseeing mental health care for over 1500 active duty and civilian patients as the Department Manager for the Naval Medical Center San Diego Outpatient Psychiatric Transition Program. She possesses strong leadership, problem-solving, and communication skills developed through managing large teams in both military and civilian healthcare settings. Strickland holds a Bachelor's degree in Healthcare Management/Administration from the University of Phoenix and has received numerous military awards and honors.

1. Bisa S. Strickland
6430 Potomac St San Diego, Ca 92139
H: 619-259-4935 C: 619-259-4935 W: 619-532-5808 Bisa.Strickland@AOL.COM
Healthcare Management & Healthcare Administration
- Combat-tested leadership skills combined with an exceptional ability to manage multiple large-
scale projects, tasks and prioritizes effectively in a timely manner. Demonstrated track record of
success in leadership, increasing efficiencies for staff and patient use, and identifying uncharted
resources and opportunities.
- Swiftly comprehends the “big picture” and executes the boldest of organizational visions. A
known advocate who boldly speaks out for patient quality of care. Superior communicator,
readily distills the most complex of materials into easily-understood, compelling presentations.
- Creates and facilitates recreational activities, leisure skills, patient social skills, coping skills,
stress management, relaxation therapy, mood management, community reintegration and
workshops, crisis intervention, provide consultation service for psychiatric patients for
transitioning military members. Core competencies include:
 Secret Clearance (Active)  Strategic Planning  Training Plans
 Director, Supervisor  Sets Performance Standards Quality Assurance
 Process Optimization  Organize, Supervise  Excellent People Skills
PROFESSIONAL EXPERIENCE
Healthcare Management: Oversaw all aspects of the successful intervention and completion of
numerous patient re-integrations, from inception and daily care to re-integration after military life to
civilian life. Instrumental in the decrease of patient re-admissions. Resourcefuland adaptable, exercising
superb leadership and team playing skills with every assignment.
 Flawlessly managed over 50 military personnel and 20 civilian personnel in mental health care of
active duty and civilian patients.
 Handpicked to serve as Department Manager for NavalMedical Center San Diego Outpatient
Psychiatric Transition Program overseeing care of over 1500 patients.
 Conducted analysis, data entry and risk assessments; helped with the recommendation of risk
mitigation strategies increasing patient safety and awareness and decreasing patient self-harm.
 Coordinated efforts at the highest levels of the Department of Mental Health at NMCSD for the
care,and follow on care of Mental Health patients at 5 military medical treatment facilities and 5
civilian hospitals.
 Streamlined operations of Psychiatric Transition Program and improved productivity through
effective resourcing, prioritization, community involvement and patient communications.
Leadership & Supervision: A superior leader with demonstrated performance in high-pressure
environments. Improved organizational performance through hands-on training and a leadership
approach that emphasized decision-making through active listening and participation.
 Superbly managed and motivated as many as 56 junior psychiatric technicians and behavioral
health personnel including subordinate division officers and department heads; earned a reputation
for firm, yet compassionate leadership with a mentorship style.
 Proven proficiencies in training over 50 new personnel; renowned for professional expertise.
 Approachable, easily builds rapport with subordinates, peers and senior management.
 Led numerous mental health groups during combat operations and in garrison including combined
Army, Air Force, Marine Coast Guard and Navy mental health teams and patients.

2. Problem-Solving & Analysis: Consistently implements keen analytical abilities and a proven team-
based work dynamic with a facilitation-oriented approach to implement efficient and effective solutions
and approaches to care. A critical thinker open to alternative views to optimize decision-making.
 Excels at proactively identifying services and goal bottlenecks and recommending immediate,
practical and safe-solutions for the overall patient population.
 Innovative multi-tasking and “out front” leadership style led to the enrollment in college courses of
4 junior personnel.
 Evaluated and strategically planned each facet of operations and provided recommendations for
improvements in procedures,outings and patient care needs for 1500 patients.
 As the Activities Director/Recreation Therapist, developed, coordinated and organized 125 social
outings for re-integration of wounded military members to various venues throughout San Diego
county for over 1500 patients.
 Assessed,educated, guided, facilitated and counseled patients through mind and body relaxation,
stress management, and anger management therapy groups.
EMPLOYMENT
U.S. NAVY, Various Duty Stations:
Work Center Supervisor, Naval Medical Center San Diego, SD CA,
Leading Petty Officer,1st
Marine Division Camp Pendleton, Oceanside CA
Leading Petty Officer,Naval Hospital Portsmouth, Portsmouth VA
Assistant Leading Petty Officer, NavalHospital Great Lakes,GL IL
Assistant Leading Petty Officer, Branch Medical Clinic Jacksonville Florida,
Deck Seaman, USS Mount Baker AE-34, Charleston, SC
Seaman Recruit Boot Camp, Hospital Corpsman A School,
Field Medical Service School, Great Lakes,Il and Camp Lejeune, NC
EDUCATION & TRAINING
University of Phoenix, San Diego, CA
Bachelor of Science Healthcare Management/Administration June 2010-August 2014
Selected Military Training: HospitalCorpsman A School, Field Medical Service School C School,
COSC Training for Mental Health Providers, Off-Road Driving I & II, Evasive Driving Course, HMMV
Road Driver Training, Joint Service Training Course,Basic Life Support Instructor, Emergency Medical
Training Course, Emergency Response Course,Emergency Vehicle Operators Course
Computer Skills: MS Office Suite (Word, Power Point, Excel, Access,Publisher) AHLTA,TMC,
Outlook and CHCS
SELECTED AWARDS
Army Achievement Commendation Medal (x2), Navy and Marine Corps Achievement Medal (x2), Combat
Action Medal (1), Good Conduct Medal (x6)
MILITARY
Hospital Corpsman Second Class (E-5), Navy