Wow Your Customers to Win More Repeat Business
•
2 likes•1,075 views
Five Easy Ways to Wow Your Customers to Win More Repeat Business & Generate Referrals. My presentation on customer retention from my seminar at BilliBiz on 3rd Oct 2013
Report
Share
Report
Share
Download to read offline
Recommended
TC Future Leader Program Session 2
This document provides an agenda and training materials for a Future Leader booking training. The summary includes:
1. The training will cover how to book parties, including the importance of building rapport, overcoming objections, and motivating future hosts.
2. Attendees are encouraged to book two parties in the next 24-48 hours and review additional booking resources.
3. Key strategies taught are the "Fab 40 formula" of inviting 40 guests to parties and tools for sharing host rewards to motivate bookings.
Courting Corporate Sponsorships: Making Your Theatre Irresistible
Attracting corporate sponsors is like a complex mating ritual. Beginners will learn the corporate language of love via tangible examples of research, relationships, and reciprocity.
Note: This slide show was presented at the Southeastern Theatre Conference (SETC) in Chattanooga, TN, on March 5, 2015.
TC Future Leader Program Session 4
This document outlines key points from a training on sponsoring new consultants for a multi-level marketing company. It discusses why sponsoring others is important both for increasing income and helping others. It provides tips on developing a sponsoring mindset focused on others' needs rather than one's own. The sponsoring process at parties is outlined, including building rapport, finding the right benefits, and overcoming objections. Attendees are given action steps to implement sponsoring best practices at their next parties.
Speaker Kevin W. Foster, CMP - NACE Customer Loyalty & Satisfaction
The document discusses the importance of customer loyalty and satisfaction. It emphasizes that customers have different needs like good service, attention, quality, advice and personal service. It suggests asking customers what is important to them and customizing service to meet individual needs. Building long-term relationships through good personal service is key to earning customer loyalty rather than just rewards programs. Customer satisfaction is vital for future business success.
Financing Your Business in th Age of Covid
Financing Tools and Resources for Businesses in NC. Posted 4.16.20 Please note that information may change on a daily basis due to the Covid19 pandemic.
Create a VIP Experience
This document provides tips for creating a VIP customer experience through 4 simple steps: 1) Evaluate your business environment and materials from a customer perspective, 2) Personalize interactions to make customers feel important, 3) Engage and influence customers through educational content and opportunities, 4) Deliver on promises to customers with excellence. It emphasizes showing customers you care about their value and taking the time to learn about them in order to develop a clear and personalized customer experience and communication process.
Effective 60 Second BNI Presentations - Mike Darnell, BNI United Bangkok
Effective 60 Second BNI Presentations - Mike Darnell, BNI United BangkokVimi.co Ltd - Bangkok Web Agency
Effective 60 Second BNI Presentations - Mike Darnell, BNI United Bangkok
The full post is here:
http://kpis.co/2010/10/07/effective-60-second-business-networking-introductions-5-keys-to-success
Feel free to use this at your BNI chapter meetings : )
My only request is you give me the following credit:
Mike Darnell - Web Project Manager
http://KPIs.co - The Key Performance Indicator blog
BTW you can find all my BNI posts here:
http://kpis.co/tag/bni
Enjoy...!
Mike : )39 Ways To Increase Your Referrals And Grow Your Chapter
Today, Kay Heatherly, Kevin Casey and Gil Zeimer -- our chapter's three BNI Ambassadors -- presented this PowerPoint on the 39 ways you can increase your referrals and grow your chapter.
This list is a compilation of tips that I've gotten from other presentations by both Kevin and Kay. And this list is by no means complete. So if you have a suggestion for something we missed, please comment on it below and we'll update the PPT.
The 10 most important ways you can improve your referrals:
1) Show up to BNI every week
2) Givers Gain -- give referrals to get referrals
3) Listen to everyone's infomercial because members should be specific in the referrals they're requesting
4) Have a Website with your name on it -- be the master of your own domain
5) Visit other chapters whenever possible, especially on Visitor's Days
6) Sub at other chapters to line up reciprocal subs for yourself
7) Have more one-on-one dance cards
8) Step up to leadership
9) Take your MSP Training ASAP
10) And be active in your power group.
Recommended
TC Future Leader Program Session 2
This document provides an agenda and training materials for a Future Leader booking training. The summary includes:
1. The training will cover how to book parties, including the importance of building rapport, overcoming objections, and motivating future hosts.
2. Attendees are encouraged to book two parties in the next 24-48 hours and review additional booking resources.
3. Key strategies taught are the "Fab 40 formula" of inviting 40 guests to parties and tools for sharing host rewards to motivate bookings.
Courting Corporate Sponsorships: Making Your Theatre Irresistible
Attracting corporate sponsors is like a complex mating ritual. Beginners will learn the corporate language of love via tangible examples of research, relationships, and reciprocity.
Note: This slide show was presented at the Southeastern Theatre Conference (SETC) in Chattanooga, TN, on March 5, 2015.
TC Future Leader Program Session 4
This document outlines key points from a training on sponsoring new consultants for a multi-level marketing company. It discusses why sponsoring others is important both for increasing income and helping others. It provides tips on developing a sponsoring mindset focused on others' needs rather than one's own. The sponsoring process at parties is outlined, including building rapport, finding the right benefits, and overcoming objections. Attendees are given action steps to implement sponsoring best practices at their next parties.
Speaker Kevin W. Foster, CMP - NACE Customer Loyalty & Satisfaction
The document discusses the importance of customer loyalty and satisfaction. It emphasizes that customers have different needs like good service, attention, quality, advice and personal service. It suggests asking customers what is important to them and customizing service to meet individual needs. Building long-term relationships through good personal service is key to earning customer loyalty rather than just rewards programs. Customer satisfaction is vital for future business success.
Financing Your Business in th Age of Covid
Financing Tools and Resources for Businesses in NC. Posted 4.16.20 Please note that information may change on a daily basis due to the Covid19 pandemic.
Create a VIP Experience
This document provides tips for creating a VIP customer experience through 4 simple steps: 1) Evaluate your business environment and materials from a customer perspective, 2) Personalize interactions to make customers feel important, 3) Engage and influence customers through educational content and opportunities, 4) Deliver on promises to customers with excellence. It emphasizes showing customers you care about their value and taking the time to learn about them in order to develop a clear and personalized customer experience and communication process.
Effective 60 Second BNI Presentations - Mike Darnell, BNI United Bangkok
Effective 60 Second BNI Presentations - Mike Darnell, BNI United BangkokVimi.co Ltd - Bangkok Web Agency
Effective 60 Second BNI Presentations - Mike Darnell, BNI United Bangkok
The full post is here:
http://kpis.co/2010/10/07/effective-60-second-business-networking-introductions-5-keys-to-success
Feel free to use this at your BNI chapter meetings : )
My only request is you give me the following credit:
Mike Darnell - Web Project Manager
http://KPIs.co - The Key Performance Indicator blog
BTW you can find all my BNI posts here:
http://kpis.co/tag/bni
Enjoy...!
Mike : )39 Ways To Increase Your Referrals And Grow Your Chapter
Today, Kay Heatherly, Kevin Casey and Gil Zeimer -- our chapter's three BNI Ambassadors -- presented this PowerPoint on the 39 ways you can increase your referrals and grow your chapter.
This list is a compilation of tips that I've gotten from other presentations by both Kevin and Kay. And this list is by no means complete. So if you have a suggestion for something we missed, please comment on it below and we'll update the PPT.
The 10 most important ways you can improve your referrals:
1) Show up to BNI every week
2) Givers Gain -- give referrals to get referrals
3) Listen to everyone's infomercial because members should be specific in the referrals they're requesting
4) Have a Website with your name on it -- be the master of your own domain
5) Visit other chapters whenever possible, especially on Visitor's Days
6) Sub at other chapters to line up reciprocal subs for yourself
7) Have more one-on-one dance cards
8) Step up to leadership
9) Take your MSP Training ASAP
10) And be active in your power group.
How to Start a Business
This document provides guidance on starting a small business. It outlines key steps like creating a business plan, obtaining licenses and tax information, identifying financing sources, naming the business and establishing social media accounts. It also discusses establishing an Employer Identification Number (EIN) at the federal level and incorporating at the state level through the Secretary of State. The document recommends checking requirements at the county level and pulling credit reports every 121 days. Resources for small business assistance like the Chamber of Commerce and SCORE are also listed.
Fall 2015 News Release
This document provides guidance on writing effective news releases. It discusses the purpose of news releases in enhancing SEO and generating third party endorsements. It then outlines the typical parts of a news release, including the letterhead, contacts, headline, dateline, lead paragraph, and boilerplate. The document stresses using an inverted pyramid structure, factual and active language in the headline, and including relevant quotes. It also suggests including supplemental digital content like photos, video, and social media suggestions to maximize coverage.
Customer loyalty programs
Mobile loyalty programs allow businesses to send offers directly to customers' phones without physical cards, improving the customer experience. Businesses should also provide excellent customer service to build loyalty, as 68% of customers leave due to poor treatment. Additionally, loyalty programs work best when customers are surprised with rewards like birthday gifts, tiered membership levels for high spenders, and occasional surprise discounts to encourage repeat business. The overall goal is to keep customers happy and excited about the brand over the long run.
Spring 2015 News Release
This document provides guidance on writing effective news releases. It discusses the purpose of news releases in enhancing SEO and generating third party endorsements. It outlines the typical parts of a news release, including the letterhead, contacts, headline, dateline, lead paragraph, and boilerplate. The document recommends including facts, quotes, and multimedia content like photos and videos to engage readers and make it easy for reporters to utilize the information. The overall goal is to distribute newsworthy announcements and perspectives about an organization in a clear, compelling format.
Financing Your Small Business & Covid19
This document provides information on financing options for small businesses, including personal financing sources like credit cards and loans from friends/family, as well as business loans. It outlines sources such as term loans, lines of credit, government-assisted loans from the SBA and other agencies, and online/crowdfunding options. The document recommends creating a budget, determining funding needs, assessing creditworthiness, and developing a funding plan. It also provides tips for choosing a banker and details several in-state and online resources for small business loans.
Presentation1
The document outlines the core principles and processes of Hyundai of Yuma's customer loyalty program. It discusses their goals of selling themselves to customers, identifying customer goals, guiding customers to their objectives, and creating triggers to re-engage customers. The key aspects summarized are turning customers into family, following up with customers through various forms and surveys, the roles and responsibilities of the customer loyalty specialist team, and incentives in the customer loyalty specialist pay plan related to customer satisfaction metrics.
7 keys to staying on your customers' radar to tap into the easy business that...
If you dont want to be forever trying to find new customers you need to stay on the radar of your existing customers so you can prompt repeat business and referral
7 strategies to Woo and Wow your Valued Guests
The document outlines 7 strategies for businesses to keep customers loyal and returning. The strategies are: 1) Define your service values, 2) Engage customers early to build trust and add value, 3) Provide a warm welcome to make customers feel personally engaged, 4) Think long term about lasting impressions and keeping customers engaged over time, 5) Maintain consistency in customer experiences, 6) Create a trusted team with clear expectations, and 7) Inspire and engage employees to provide excellent customer service. The goal of these strategies is to convert one-time customers into loyal fans through exceptional customer care.
Sales Funnels: Nurturing Leads and Customers
The document discusses nurturing leads and customers through the sales funnel and turning the funnel into an hourglass. It covers topics like nurturing prospects, turning suspects into prospects, getting to know prospects, follow up, analysis, solutions, and turning prospects into sales. It also discusses building an hourglass model for nurturing customers, including welcome, educate, support, retain, referrals, and repeat customers. The goal is to maximize lifetime customer value through consistent nurturing at each stage of the sales and customer life cycles.
Presentation on Customer Service and Support.
This document provides information about keys to a successful day when working in customer service, including turning devices to vibrate, limiting sidebar conversations, and having fun. It defines customer service and exceptional customer service, noting it involves going above expectations to make customers feel understood. Customer satisfaction involves customer service, experience, loyalty and quality. Customers can be external or internal. Exceptional customer service characteristics include being a team player, accountable, respectful, and having a positive attitude and problem-solving skills. Providing knowledge, support, and creating memorable experiences through greeting customers and building rapport are also discussed. The document covers expectations of customers versus counselors and dealing with bias and difficult customers in a polite, solution-focused manner without taking issues
Customer Service Training ppt
This document provides an overview of customer service best practices. It begins with keys to a successful day, such as limiting distractions and sharing knowledge. It then defines customer service and what makes service exceptional or poor. Customer satisfaction is described as a compilation of various factors. Different types of customers are identified, both external and internal. Characteristics of exceptional customer service are listed, including being a team player, accountable, respectful, and solving problems. The importance of knowledge, support, and creating memorable experiences is discussed. Relationship building, meeting expectations, and dealing with bias and difficult situations/customers are also covered. The document concludes by listing presenters' contact information.
CSE_Workshop Training 3rd Jan 2024.pptx
The document provides guidance on keys to successful customer service. It begins with tips for the day such as silencing electronic devices and limiting sidebar conversations. It then defines customer service and emphasizes the importance of going above and beyond customer expectations through active listening, sharing knowledge, and making the experience enjoyable. The document outlines who internal and external customers are and characteristics of exceptional customer service like being a team player and having a positive attitude. It stresses understanding products and policies to address customer needs and concerns. Finally, it discusses building rapport, dealing with difficult customers, and maintaining professionalism in all customer interactions.
Bmgt 204 chapter_6
The chapter discusses the importance of prospecting for salespeople. It states that people are more likely to buy from those they know and trust, so relationship building is key. Prospecting involves finding and qualifying potential customers. Referrals from existing customers are very valuable as they reduce the burden of prospecting. The document provides an overview of different prospecting methods like cold calling, networking, and utilizing centers of influence. It also discusses obtaining sales interviews and the importance of overcoming call reluctance to continue prospecting.
Presentation Skills Imran.ppt
This document outlines tips for an effective sales presentation, including defining what a sales presentation is, making it unique and customer-focused, getting your message across clearly, and strategies for turning "no" into "yes." Specifically, it covers: defining a sales presentation; presentation tips like making eye contact and customizing for listeners; qualifying prospects' problems and desires; ensuring the message is received via the "state, support, summarize" technique; and concluding by recapping topics and reconnecting with the audience's needs.
Service IN TOUR ND TRAVEL
Customers now expect companies to treat them in a caring, personal way and help them beyond just products. Firms can no longer rely solely on products, they must focus on memorable customer experiences to form emotional bonds, especially for business customers where experiences are more important than rational reasons for loyalty. Service encounters are opportunities to satisfy and retain customers by making them feel cared for through employee concern, friendliness and civility. Designing "touch points" and "moments of truth" with a 5 step process can build these experiences. Service blueprints map customer and employee interactions to identify potential fail points and ensure quality.
Presentation on Sales Process
This document provides guidance for sales representatives on key aspects of the sales process. It discusses setting goals and developing skills like communication, product knowledge, and handling objections. It also outlines the sales process steps, from generating leads and preparing for meetings to interacting with customers, analyzing opportunities, negotiating, gaining commitment, and following up. Metrics like demos, visits, and reporting guidelines are reviewed. Developing the right attitude through persistence and time management is emphasized.
Customer delight
Customer Delight Training PPT for a service industry. This PPT helps in covering 6 key things customer wants and kindly also read trainer notes that helps in understanding the activities and facilitation. For any activity based content you can connect with me on melwani.jharna@gmail.com
Customer delight
This PPT covers the basics of customer delight for any service based industry. Please read the notes section to know further. For more activity based content pls write to melwani.jharna@gmail.com
General customer service workshop slides
The document discusses key aspects of providing quality customer service, including recognizing that customer service is dependent on individual behavior and developing problem-solving skills. It defines customers as both internal and external and explains that customers determine quality and are the reason for employment. Customers have expectations regarding respect, having their needs met, and satisfaction that come from past experiences. Quality customer service means meeting and exceeding customer expectations through principles like resolving issues quickly and exceeding expectations.
General customer service workshop slides
The document discusses key aspects of providing quality customer service, including recognizing that customer service is dependent on individual behavior and developing problem-solving skills. It defines customers as both internal and external and notes they expect their needs to be understood, met, and for them to feel important. Quality customer service means meeting and exceeding customer expectations through principles like resolving issues quickly and getting it right the first time. The document stresses that good customer service is a philosophy, not just a policy, and means exceeding customer expectations through responsiveness, reliability, respect, and reward.
Memorable Customer Experiences
This document discusses how to create memorable customer experiences (MCEs) to build loyalty and advocacy. It emphasizes that exceeding customer expectations at every interaction is key to retaining existing customers and generating referrals. Real estate agents should identify and optimize all customer touchpoints to consistently deliver their brand promise. While commissions are no longer the primary criteria for choosing an agent, strong service aligned with an authentic brand is the new competitive advantage. The document promotes consulting with Kate Duncan of The Business Plumber on auditing touchpoints and strengthening client relationships through memorable experiences.
Ready to Serve_Jackson Hole Mountain Resort_manager version
Customized customer service training for Jackson Hole Mountain Resort based on the Ready to Serve training program. Features 3 strategies managers should employ to create a Ready to Serve culture and the 10 Customer Service Commandments
More Related Content
What's hot
How to Start a Business
This document provides guidance on starting a small business. It outlines key steps like creating a business plan, obtaining licenses and tax information, identifying financing sources, naming the business and establishing social media accounts. It also discusses establishing an Employer Identification Number (EIN) at the federal level and incorporating at the state level through the Secretary of State. The document recommends checking requirements at the county level and pulling credit reports every 121 days. Resources for small business assistance like the Chamber of Commerce and SCORE are also listed.
Fall 2015 News Release
This document provides guidance on writing effective news releases. It discusses the purpose of news releases in enhancing SEO and generating third party endorsements. It then outlines the typical parts of a news release, including the letterhead, contacts, headline, dateline, lead paragraph, and boilerplate. The document stresses using an inverted pyramid structure, factual and active language in the headline, and including relevant quotes. It also suggests including supplemental digital content like photos, video, and social media suggestions to maximize coverage.
Customer loyalty programs
Mobile loyalty programs allow businesses to send offers directly to customers' phones without physical cards, improving the customer experience. Businesses should also provide excellent customer service to build loyalty, as 68% of customers leave due to poor treatment. Additionally, loyalty programs work best when customers are surprised with rewards like birthday gifts, tiered membership levels for high spenders, and occasional surprise discounts to encourage repeat business. The overall goal is to keep customers happy and excited about the brand over the long run.
Spring 2015 News Release
This document provides guidance on writing effective news releases. It discusses the purpose of news releases in enhancing SEO and generating third party endorsements. It outlines the typical parts of a news release, including the letterhead, contacts, headline, dateline, lead paragraph, and boilerplate. The document recommends including facts, quotes, and multimedia content like photos and videos to engage readers and make it easy for reporters to utilize the information. The overall goal is to distribute newsworthy announcements and perspectives about an organization in a clear, compelling format.
Financing Your Small Business & Covid19
This document provides information on financing options for small businesses, including personal financing sources like credit cards and loans from friends/family, as well as business loans. It outlines sources such as term loans, lines of credit, government-assisted loans from the SBA and other agencies, and online/crowdfunding options. The document recommends creating a budget, determining funding needs, assessing creditworthiness, and developing a funding plan. It also provides tips for choosing a banker and details several in-state and online resources for small business loans.
Presentation1
The document outlines the core principles and processes of Hyundai of Yuma's customer loyalty program. It discusses their goals of selling themselves to customers, identifying customer goals, guiding customers to their objectives, and creating triggers to re-engage customers. The key aspects summarized are turning customers into family, following up with customers through various forms and surveys, the roles and responsibilities of the customer loyalty specialist team, and incentives in the customer loyalty specialist pay plan related to customer satisfaction metrics.
What's hot (6)
Similar to Wow Your Customers to Win More Repeat Business
7 keys to staying on your customers' radar to tap into the easy business that...
If you dont want to be forever trying to find new customers you need to stay on the radar of your existing customers so you can prompt repeat business and referral
7 strategies to Woo and Wow your Valued Guests
The document outlines 7 strategies for businesses to keep customers loyal and returning. The strategies are: 1) Define your service values, 2) Engage customers early to build trust and add value, 3) Provide a warm welcome to make customers feel personally engaged, 4) Think long term about lasting impressions and keeping customers engaged over time, 5) Maintain consistency in customer experiences, 6) Create a trusted team with clear expectations, and 7) Inspire and engage employees to provide excellent customer service. The goal of these strategies is to convert one-time customers into loyal fans through exceptional customer care.
Sales Funnels: Nurturing Leads and Customers
The document discusses nurturing leads and customers through the sales funnel and turning the funnel into an hourglass. It covers topics like nurturing prospects, turning suspects into prospects, getting to know prospects, follow up, analysis, solutions, and turning prospects into sales. It also discusses building an hourglass model for nurturing customers, including welcome, educate, support, retain, referrals, and repeat customers. The goal is to maximize lifetime customer value through consistent nurturing at each stage of the sales and customer life cycles.
Presentation on Customer Service and Support.
This document provides information about keys to a successful day when working in customer service, including turning devices to vibrate, limiting sidebar conversations, and having fun. It defines customer service and exceptional customer service, noting it involves going above expectations to make customers feel understood. Customer satisfaction involves customer service, experience, loyalty and quality. Customers can be external or internal. Exceptional customer service characteristics include being a team player, accountable, respectful, and having a positive attitude and problem-solving skills. Providing knowledge, support, and creating memorable experiences through greeting customers and building rapport are also discussed. The document covers expectations of customers versus counselors and dealing with bias and difficult customers in a polite, solution-focused manner without taking issues
Customer Service Training ppt
This document provides an overview of customer service best practices. It begins with keys to a successful day, such as limiting distractions and sharing knowledge. It then defines customer service and what makes service exceptional or poor. Customer satisfaction is described as a compilation of various factors. Different types of customers are identified, both external and internal. Characteristics of exceptional customer service are listed, including being a team player, accountable, respectful, and solving problems. The importance of knowledge, support, and creating memorable experiences is discussed. Relationship building, meeting expectations, and dealing with bias and difficult situations/customers are also covered. The document concludes by listing presenters' contact information.
CSE_Workshop Training 3rd Jan 2024.pptx
The document provides guidance on keys to successful customer service. It begins with tips for the day such as silencing electronic devices and limiting sidebar conversations. It then defines customer service and emphasizes the importance of going above and beyond customer expectations through active listening, sharing knowledge, and making the experience enjoyable. The document outlines who internal and external customers are and characteristics of exceptional customer service like being a team player and having a positive attitude. It stresses understanding products and policies to address customer needs and concerns. Finally, it discusses building rapport, dealing with difficult customers, and maintaining professionalism in all customer interactions.
Bmgt 204 chapter_6
The chapter discusses the importance of prospecting for salespeople. It states that people are more likely to buy from those they know and trust, so relationship building is key. Prospecting involves finding and qualifying potential customers. Referrals from existing customers are very valuable as they reduce the burden of prospecting. The document provides an overview of different prospecting methods like cold calling, networking, and utilizing centers of influence. It also discusses obtaining sales interviews and the importance of overcoming call reluctance to continue prospecting.
Presentation Skills Imran.ppt
This document outlines tips for an effective sales presentation, including defining what a sales presentation is, making it unique and customer-focused, getting your message across clearly, and strategies for turning "no" into "yes." Specifically, it covers: defining a sales presentation; presentation tips like making eye contact and customizing for listeners; qualifying prospects' problems and desires; ensuring the message is received via the "state, support, summarize" technique; and concluding by recapping topics and reconnecting with the audience's needs.
Service IN TOUR ND TRAVEL
Customers now expect companies to treat them in a caring, personal way and help them beyond just products. Firms can no longer rely solely on products, they must focus on memorable customer experiences to form emotional bonds, especially for business customers where experiences are more important than rational reasons for loyalty. Service encounters are opportunities to satisfy and retain customers by making them feel cared for through employee concern, friendliness and civility. Designing "touch points" and "moments of truth" with a 5 step process can build these experiences. Service blueprints map customer and employee interactions to identify potential fail points and ensure quality.
Presentation on Sales Process
This document provides guidance for sales representatives on key aspects of the sales process. It discusses setting goals and developing skills like communication, product knowledge, and handling objections. It also outlines the sales process steps, from generating leads and preparing for meetings to interacting with customers, analyzing opportunities, negotiating, gaining commitment, and following up. Metrics like demos, visits, and reporting guidelines are reviewed. Developing the right attitude through persistence and time management is emphasized.
Customer delight
Customer Delight Training PPT for a service industry. This PPT helps in covering 6 key things customer wants and kindly also read trainer notes that helps in understanding the activities and facilitation. For any activity based content you can connect with me on melwani.jharna@gmail.com
Customer delight
This PPT covers the basics of customer delight for any service based industry. Please read the notes section to know further. For more activity based content pls write to melwani.jharna@gmail.com
General customer service workshop slides
The document discusses key aspects of providing quality customer service, including recognizing that customer service is dependent on individual behavior and developing problem-solving skills. It defines customers as both internal and external and explains that customers determine quality and are the reason for employment. Customers have expectations regarding respect, having their needs met, and satisfaction that come from past experiences. Quality customer service means meeting and exceeding customer expectations through principles like resolving issues quickly and exceeding expectations.
General customer service workshop slides
The document discusses key aspects of providing quality customer service, including recognizing that customer service is dependent on individual behavior and developing problem-solving skills. It defines customers as both internal and external and notes they expect their needs to be understood, met, and for them to feel important. Quality customer service means meeting and exceeding customer expectations through principles like resolving issues quickly and getting it right the first time. The document stresses that good customer service is a philosophy, not just a policy, and means exceeding customer expectations through responsiveness, reliability, respect, and reward.
Memorable Customer Experiences
This document discusses how to create memorable customer experiences (MCEs) to build loyalty and advocacy. It emphasizes that exceeding customer expectations at every interaction is key to retaining existing customers and generating referrals. Real estate agents should identify and optimize all customer touchpoints to consistently deliver their brand promise. While commissions are no longer the primary criteria for choosing an agent, strong service aligned with an authentic brand is the new competitive advantage. The document promotes consulting with Kate Duncan of The Business Plumber on auditing touchpoints and strengthening client relationships through memorable experiences.
Ready to Serve_Jackson Hole Mountain Resort_manager version
Customized customer service training for Jackson Hole Mountain Resort based on the Ready to Serve training program. Features 3 strategies managers should employ to create a Ready to Serve culture and the 10 Customer Service Commandments
5 Tips to Deliver Remarkable Customer Service
The document provides tips for delivering remarkable customer service. It recommends making customer service a company culture rather than just a department. Representatives should communicate as human beings rather than using scripts. Companies can surprise customers by periodically calling them to check on satisfaction and see how they can help rather than waiting for complaints. The goal is to transform representatives into trusted advisors who have customers' best interests in mind. Firms should view the customer experience from the customers' perspective to ensure they would be satisfied with the level of effort and service provided.
Changing Consumer Dynamics
The art of customer engagement in the new economy. A workshop delivered for resort town retailers in Queenstown, NZ - sponsored by ANZ Bank, developed and delivered by First Retail Group
Seven Steps to Sales Success
Make your sales fly
Break through your sales limitations
Discover and realise your opportunities to grow
How To Map Customer Journeys In Your Business And Identify Areas For Improve...
With Linda Huckle, People Development Consultant
Whether you are a sole trader, a small business or a corporate organisation, identifying the reasons why you are attracting, retaining, or losing customers is key to business success. As individuals, we will all have had excellent, mediocre and poor experiences as a customer, but how do we know what the customer experience really is in our own business? Mapping customer journeys with high and low points can help to identify areas for improvement and change, which can help retain customers, regardless of your business type.
Similar to Wow Your Customers to Win More Repeat Business (20)
7 keys to staying on your customers' radar to tap into the easy business that...
7 keys to staying on your customers' radar to tap into the easy business that...
Ready to Serve_Jackson Hole Mountain Resort_manager version
Ready to Serve_Jackson Hole Mountain Resort_manager version
How To Map Customer Journeys In Your Business And Identify Areas For Improve...
How To Map Customer Journeys In Your Business And Identify Areas For Improve...
Recently uploaded
DearbornMusic-KatherineJasperFullSailUni
My powerpoint presentation for my Music Retail and Distribution class at Full Sail University
2022 Vintage Roman Numerals Men Rings
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【网址🎉ac22.net🎉】
【网址🎉ac22.net🎉】欧洲杯投注是体育博彩和在线赌场之一，得益于UKGC的三项许可。 成立之初是三名博彩公司将40家博彩商店的合并的结果，共同创建一家名为欧洲杯投注的公司。 欧洲杯投注在线赌场为游戏爱好者提供了300多种游戏，其中200多种老虎机，其他游戏包括二十一点，轮盘，真人荷官和真人赌场等。
Business storytelling: key ingredients to a story
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【网址🎉ac55.net🎉】
【网址🎉ac55.net🎉】欧洲杯赌球是世界上历史最悠久的博彩公司之一。其历史可以追溯到十九世纪末，确切时间是1886年。这家英国公司拥有超过15000名员工，是博彩行业规模最大的公司。欧洲杯赌球是英国最受欢迎的实体博彩公司之一，其排名仅次于欧洲杯赌球，旗下2800家投注站遍布全英国。
Call8328958814 satta matka Kalyan result satta guessing
Satta Matka Kalyan Main Mumbai Fastest Results
Satta Matka ❋ Sattamatka ❋ New Mumbai Ratan Satta Matka ❋ Fast Matka ❋ Milan Market ❋ Kalyan Matka Results ❋ Satta Game ❋ Matka Game ❋ Satta Matka ❋ Kalyan Satta Matka ❋ Mumbai Main ❋ Online Matka Results ❋ Satta Matka Tips ❋ Milan Chart ❋ Satta Matka Boss❋ New Star Day ❋ Satta King ❋ Live Satta Matka Results ❋ Satta Matka Company ❋ Indian Matka ❋ Satta Matka 143❋ Kalyan Night Matka..
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSS❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night Kirill Klip GEM Royalty TNR Gold Copper Presentation
Tesla Energy rEVolution And The Golden Age For Copper: Kirill Klip GEM Royalty TNR Gold Copper Presentation
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Discover the Beauty and Functionality of The Expert Remodeling Service
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
Industrial Tech SW: Category Renewal and Creation
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
The latest Heat Pump Manual from Newentide
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
TIMES BPO: Business Plan For Startup Industry
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
Recently uploaded (20)
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Kirill Klip GEM Royalty TNR Gold Copper Presentation
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
Wow Your Customers to Win More Repeat Business
- 1. Five Easy Ways to Wow Your Customers to Win More Repeat Business & Generate Referrals Caroline Cooper
- 2. Session Outline • Why successful businesses start at the end and work backwards • The significance of GLUE in building loyalty • Subtle extras that can convert a lukewarm buyer into a raving fan • Why the cost of a postage stamp could make all the difference • The simplest and easiest way to stay on your customers radar and keep their attention
- 5. Habit # 2 Begin with the end in mind
- 6. When your customers leave… What would you want them to: Feel Say Do
- 7. 1.Know Your customers •Love your customers •Build a relationship •What’s important •Solve their Problems
- 8. 2.Make it Personal •Engage -before – during – after • Warm Welcome •Listen •Create Emotion & Desire •Add some GLUE
- 10. 3.Show your Appreciation •Say Thank You •Mementos •Reward Loyalty •Add Value
- 11. 4. Last impressions •See – Hear – Feel •Follow up & Feedback •Give incentives to return •Stay on their radar…. – Out of sight is out of mind
- 12. 5.Remember them •Recognition •Preferences •Special occasions •Personal interests •Consistency + 1
- 13. Wow Do Something Different Whattouch of magic can you add to make it truly memorable?
- 14. 5 Easy Ways to Wow Your Customers 1. Show you Love Them 2. Make it Personal 3. Show your Appreciation 4. Follow Up 5. Remember Them
- 15. Taster Sessions caroline@naturallyloyal.com 01403 752487 / 07887 540914 1. Arrange a 1:1 5 spots available for BilliBiz talk to me now… 2. “21 Ways to Wow Your Customers” 22nd October 2.30 – 4.00 ~ Here www.naturallyloyal.com/billingshurst