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                                                              The world of payments and
                                                              business intelligence
                          Art                                 A peek into the future

                                                              Sankar Narayanan, Fractal Analytics
                                                              Director – Client Servicing
                                                    Science   Kamran Ashraf, Visa Europe
                                                              Head of Analytics and Information Services
                                                              Big Data Innovation Summit
                                                              London, 19 April 2012




Confidential | Copyright © Fractal Analytics 2012                                                          1
®


       What is Big data?




                       Are we Gold prospectors?     What is the question?




                           Information overload     Information & espionage
Confidential | Copyright © Fractal Analytics 2012                             2
The father of modern day analytics and Big Data? –
                                                            ®




       c.1854




Confidential | Copyright © Fractal Analytics 2012           3
®


       The world of payments and business intelligence

                                                    1. Predictive and
                                                        accessible
                                                         analytics
                4. Mobile                                               2. Sub-optimal
                   and                                                  models - Type
               convergence                                                 ‘0’ and ‘A’

                                                        3. Critical
                                                    success factors
                                                     - T3 scorecard
Confidential | Copyright © Fractal Analytics 2012                                        4
®

       1. What good is data if we don’t use it!
       A leading online grocery retailer, Competing on Analytics




   1. The classic NYC traffic problem                    2. The case of the broken egg
Confidential | Copyright © Fractal Analytics 2012                                    5
®


       1.Learn from all customer behaviour data

                            We use all data sources that provide information about a customer



                                                                 Self declared           Rewards         Demographic
            Transaction                         Web behaviour
                                                                      data                 data             data
               data




                                             Collaborative Filtering (learning from similar customers)
                                                         Probabilistic Learning Algorithm




                                                      Shopper Intelligence
                                                                  Product Intelligence

Confidential | Copyright © Fractal Analytics 2012                                                                      6
®


       1.Mapping labels to offers

Offer : Wild Harvest Oatmeal x% off, Responsiveness: High, ROI: Medium, Attractiveness: Low




     Customer Product Match : Medium


   Recent transactions                              Life events          Recent Offers   Rules


                                                             Targeted Offer
Confidential | Copyright © Fractal Analytics 2012                                                7
®


   Big data – Lets run a diagnostic on your organisation…
             Big data plans
                      (100%)
                                                                                        Don’t know                  Oops!
                                                                        Exec buy-in?
                                                                                                                     (5%)


                                                                   No
                                                                              Yes

         Socialise benefits and get buy-in
                      (65%)
                                                                                                      Business
                                                              No           Budget       Yes          exploitation
                                                                         allocated?                    strategy
                                                                                                       agreed?
                                     Develop business case
                                            (25%)
                                                                                                     No       Yes



                                                                 Wow ‘business’ with capability           Benefits realisation
                                                                 and design requirements (4%)                       (1%)


                                                    …Very few organisations have tangible plans for leveraging Big data
Confidential | Copyright © Fractal Analytics 2012                                                                                8
2. Sub-optimal ‘Type 0’ and ‘Type A’ analytics
                                                                                                                     ®




       engagement models

                                                          Type 0                               Type A
                                                                                           Investment in pure
                                                        ‘0’ investment, no                 science, no growth
                                                        growth objectives                  objectives

     Objectives                                                             Plans

   Strategic                                  Data governance, especially           Digitisation of data, new data
                                              regulatory                            feeds
   Operational                                Data warehouse consolidation          Big data solutions

   Optimisation                               Longer lifecycles                     Cutting edge models




Confidential | Copyright © Fractal Analytics 2012                                                                    9
3. Critical success factors (CSFs) in the BI/IT domain –
                                                                                            ®




       T3 scorecard


                                                     Talent




                                                    Tangible




                                                     Trust




                                                               …ever closer collaboration
Confidential | Copyright © Fractal Analytics 2012                                           10
3. Critical success factors (CSFs) in the BI/IT domain –
                                                                  ®




       T3 scorecard


                                                     Talent




                                                    Tangible




                                                     Trust




Confidential | Copyright © Fractal Analytics 2012                 11
3. Critical success factors (CSFs) in the Business
                                                                                                                                        ®




       domain
                            1. Leadership                                               Vision, prototyping

                                                                                ROI themes and ‘test & learn’
       2. Business                                  3. Ownership
         application                                                        Metrics, KPIs = Data dictionary, quality
                                                                   Themes          Test & learn
                                                                                                                   n      el
                                                                                                              Chan
                                                                                     Activation –
                                                                                     restaurant
                                                                                     offer +50%




                                                                                                                                   Transaction
                                                                                                       Form
                                                                                        Dormancy –
                                                                                       holiday towel
                                                                                        offer +15%

                                                                                                              Pr
                                                                                                                   od
                                                                                      Usage –                         uct
                       1                                                           petrol offer in
                                                                                    cents or %

                                                                            2                                                  3

                ‘Must-have’ requirements which                               Move from product to customer
                WILL be applied to business                                  view – value, behaviours, triggers and
                problems                                                     touch points

Confidential | Copyright © Fractal Analytics 2012                                                                                     12
®


       4. Mobile as an engine for growth

      It took….




          Telephone                     Television            Internet            iPod       iPhone        Facebook       Android


           38 years                      13 years             4 years         3 years        2 years        2 years       1 year

                                                                                                          ….to reach 50m users

  Avoid extinction…




                                    Technology convergence and rise of mobile payments

         Within ten                                  50 billion devices will be             Payments initiated by mobile will
         years:                                       connected to the Web               outnumber transactions on plastic cards

Confidential | Copyright © Fractal Analytics 2012                                                                                   13
®


       In summary & thank you for listening!

                                                              •   Predictive and accessible
                                                                  analytics

                          Art                                 •   Sub-optimal models - Type
                                                                  ‘0’ and ‘A’

                                                              •   Critical success factors – T3
                                                    Science       scorecard

                                                              •   Future (of payments) is
                                                                  mobile and managing
                                                                  convergence is key


Confidential | Copyright © Fractal Analytics 2012                                                 14
®


       In case you didn’t know…
                      Fractal’s clients achieve competitive advantage by   ®




                      institutionalising analytics




                  Confidential | Copyright © Fractal Analytics 2012        21
Confidential | Copyright © Fractal Analytics 2012                               15
®


                                In case you didn’t know…




Confidential | Copyright © Fractal Analytics 2012          16
®


                                In case you didn’t know…




Confidential | Copyright © Fractal Analytics 2012          17

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Big Data Innovation Summit

  • 1. ® The world of payments and business intelligence Art A peek into the future Sankar Narayanan, Fractal Analytics Director – Client Servicing Science Kamran Ashraf, Visa Europe Head of Analytics and Information Services Big Data Innovation Summit London, 19 April 2012 Confidential | Copyright © Fractal Analytics 2012 1
  • 2. ® What is Big data? Are we Gold prospectors? What is the question? Information overload Information & espionage Confidential | Copyright © Fractal Analytics 2012 2
  • 3. The father of modern day analytics and Big Data? – ® c.1854 Confidential | Copyright © Fractal Analytics 2012 3
  • 4. ® The world of payments and business intelligence 1. Predictive and accessible analytics 4. Mobile 2. Sub-optimal and models - Type convergence ‘0’ and ‘A’ 3. Critical success factors - T3 scorecard Confidential | Copyright © Fractal Analytics 2012 4
  • 5. ® 1. What good is data if we don’t use it! A leading online grocery retailer, Competing on Analytics 1. The classic NYC traffic problem 2. The case of the broken egg Confidential | Copyright © Fractal Analytics 2012 5
  • 6. ® 1.Learn from all customer behaviour data We use all data sources that provide information about a customer Self declared Rewards Demographic Transaction Web behaviour data data data data Collaborative Filtering (learning from similar customers) Probabilistic Learning Algorithm Shopper Intelligence Product Intelligence Confidential | Copyright © Fractal Analytics 2012 6
  • 7. ® 1.Mapping labels to offers Offer : Wild Harvest Oatmeal x% off, Responsiveness: High, ROI: Medium, Attractiveness: Low Customer Product Match : Medium Recent transactions Life events Recent Offers Rules Targeted Offer Confidential | Copyright © Fractal Analytics 2012 7
  • 8. ® Big data – Lets run a diagnostic on your organisation… Big data plans (100%) Don’t know Oops! Exec buy-in? (5%) No Yes Socialise benefits and get buy-in (65%) Business No Budget Yes exploitation allocated? strategy agreed? Develop business case (25%) No Yes Wow ‘business’ with capability Benefits realisation and design requirements (4%) (1%) …Very few organisations have tangible plans for leveraging Big data Confidential | Copyright © Fractal Analytics 2012 8
  • 9. 2. Sub-optimal ‘Type 0’ and ‘Type A’ analytics ® engagement models Type 0 Type A Investment in pure ‘0’ investment, no science, no growth growth objectives objectives Objectives Plans Strategic Data governance, especially Digitisation of data, new data regulatory feeds Operational Data warehouse consolidation Big data solutions Optimisation Longer lifecycles Cutting edge models Confidential | Copyright © Fractal Analytics 2012 9
  • 10. 3. Critical success factors (CSFs) in the BI/IT domain – ® T3 scorecard Talent Tangible Trust …ever closer collaboration Confidential | Copyright © Fractal Analytics 2012 10
  • 11. 3. Critical success factors (CSFs) in the BI/IT domain – ® T3 scorecard Talent Tangible Trust Confidential | Copyright © Fractal Analytics 2012 11
  • 12. 3. Critical success factors (CSFs) in the Business ® domain 1. Leadership Vision, prototyping ROI themes and ‘test & learn’ 2. Business 3. Ownership application Metrics, KPIs = Data dictionary, quality Themes Test & learn n el Chan Activation – restaurant offer +50% Transaction Form Dormancy – holiday towel offer +15% Pr od Usage – uct 1 petrol offer in cents or % 2 3 ‘Must-have’ requirements which Move from product to customer WILL be applied to business view – value, behaviours, triggers and problems touch points Confidential | Copyright © Fractal Analytics 2012 12
  • 13. ® 4. Mobile as an engine for growth It took…. Telephone Television Internet iPod iPhone Facebook Android 38 years 13 years 4 years 3 years 2 years 2 years 1 year ….to reach 50m users Avoid extinction… Technology convergence and rise of mobile payments Within ten 50 billion devices will be Payments initiated by mobile will years: connected to the Web outnumber transactions on plastic cards Confidential | Copyright © Fractal Analytics 2012 13
  • 14. ® In summary & thank you for listening! • Predictive and accessible analytics Art • Sub-optimal models - Type ‘0’ and ‘A’ • Critical success factors – T3 Science scorecard • Future (of payments) is mobile and managing convergence is key Confidential | Copyright © Fractal Analytics 2012 14
  • 15. ® In case you didn’t know… Fractal’s clients achieve competitive advantage by ® institutionalising analytics Confidential | Copyright © Fractal Analytics 2012 21 Confidential | Copyright © Fractal Analytics 2012 15
  • 16. ® In case you didn’t know… Confidential | Copyright © Fractal Analytics 2012 16
  • 17. ® In case you didn’t know… Confidential | Copyright © Fractal Analytics 2012 17