The document discusses the integration of process mining with data science, emphasizing its applications in healthcare and operational efficiency. It outlines how process mining serves as a behavioral analysis tool using event data and presents various aspects including performance analysis and conformance checking. The text encourages the use of process mining tools and data science methodologies to enhance process understanding and optimization.

1. Process Mining
Data Science in Action
Wil van der Aalst
www.vdaalst.com @wvdaalst
www.processmining.org

2. … , but data science is here to stay!

3. Data Science Center Eindhoven
http://www.tue.nl/dsce/

4. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
DSC/e: Competences and Research Programs
28 groups and 420+ people involved

5. Data Science Flagship (Philips & DSC/e)
4 Strategic topics
•Data Driven Value Propositions
•Healthcare Smart Maintenance
•Optimizing Healthcare Workflows
•Continuous Personal Health
4 TU/e departments
16 PhD students
30 Data science specialists

6. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
“Data Science University” in Den Bosch

7. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: On the interface
between process science and
data science

8. As generic as a
spreadsheet!

9. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Spreadsheet: Killer App for early computers
• VisiCalc (killer
app for Apple II,
Oct. 1979)
• Lotus 1-2-3 (killer
app for IBM PC
1983)
• Microsoft Excel
(1985)

10. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Spreadsheet: Static data

11. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Spreadsheet: Static data
fact derived

12. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Spreadsheet: Static data
31 items
sold
total
value
average
distribution

13. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Spreadsheet: Static data
How to analyze operational processes?

14. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
• Input: events (“things that
have happened”)
• Mandatory per event:
− case identifier
− activity name
− timestamp/date
• Optional
− resource
− transaction type
− costs
− …
case
identifier
activity
name
timestamp
resourcerow = event

15. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
208 cases
5987 events
74 activities

16. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
batching for activities
“opstellen eindnota”
and “archiveren”

17. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Loesje van
der Aalst
desire line
Process Discovery

18. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
process discovery
NO
modeling
needed!

19. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
process discovery
NO
modeling
needed!
74 act.
11 act.
3 act.

20. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
event dataprocess
model
Conformance Checking

21. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
desire line
very safe
system
Conformance Checking

22. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
conformance checking
?
discovered or
hand-made

23. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
conformance checking
fitness of
93.5%

24. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
conformance checking
final inspection is
skipped 40 times

25. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
conformance checking
move on model
(something should have
happened, but did not)
move on log
(something happened
that should not happen)

26. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
performance analysis
average
flowtime is
1.92 months
bottleneck
NO
modeling
needed!

27. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
performance analysis
waiting time of
15.74 days
NO
modeling
needed!

28. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
animating reality
real cases
NO
modeling
needed!

29. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining: Spreadsheet for behavior
16 cases are
queueing
animating reality

30. Deviations
Where?
Why? time
costs
…

31. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
How to get started?
• Event Data
• Process Mining Tools
• Data Science Mindset

32. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Starting point for process mining:
Event data
patient activity timestamp doctor age cost
5781 make X-ray 23-1-2014@10.30 Dr. Jones 45 70.00
5541 blood test 23-1-2014@10.18 Dr. Scott 61 40.00
5833 blood test 23-1-2014@10.27 Dr. Scott 24 40.00
5781 blood test 23-1-2014@10.49 Dr. Scott 45 40.00
5781 CT scan 23-1-2014@11.10 Dr. Fox 45 1200.00
5833 surgery 23-1-2014@12.34 Dr. Scott 24 2300.00
5781 handle payment 23-1-2014@12.41 Carol Hope 45 0.00
5541 radiation therapy 23-1-2014@13.57 Dr. Jones 61 140.00
5541 radiation therapy 23-1-2014@13.08 Dr. Jones 61 140.00
… … … … … …
case id activity name timestamp other dataresource
Such data is everywhere (databases,
ERP/CRM/HIS/… systems, transaction
logs, messaging, social media, etc.)

33. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
How to get started?
• Event Data
• Process Mining Tools
• Data Science Mindset

34. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
Process Mining Software

35. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
900+ plug-ins available covering the
whole process mining spectrum

36. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)©Wil van der Aalst & TU/e (use only with permission & acknowledgements)

37. ©Wil van der Aalst & TU/e (use only with permission & acknowledgements)
How to get started?
• Event Data
• Process Mining Tools
• Data Science Mindset

38. Process Mining
Data Science in Action
43.000+25.000 people joined!
Starts again on October 7th
2015!
Register via https://www.coursera.org/course/procmin

39. Conclusion
http://www.tue.nl/dsce/
Get started today!
spreadsheet
for behavior
data-oriented analysis
(data mining, machine learning, business intelligence)
process model analysis
(simulation, verification, optimization, gaming, etc.)
performance-
oriented
questions,
problems and
solutions
compliance-
oriented
questions,
problems and
solutions