1. RECRUITMENT AND SELECTION PROCEDURES OF BIG
BAZAAR (EDM MALL)

2. ACKNOWLEDGEMENT
Our group is thankful to Prof. Charu Choudhary for providing us this
golden opportunity to study the strategic human resource management
processes of recruitment and selection which is india’s fastest growing
retail chain of departmental stores.
We are thankful to Mr. Prasoon Kumar Singh, HR Manager at Big Bazaar
(EDM MALL), who spared us his valuable time to make us understand
the HR process of the department.
We are also thankful to our friends for their support and motivation.
Team members:
NISHTHA TEWARI
PRATEEK SINGH
SHRADDHA AGARWAL
NAMAN JAIN.

3. Introduction
Big bazaar is a chain of departmental stores in india
currently with 219 outlets.
It is owned by pantaloon retail India limited, future
group. It works on the same economy model as
wallmart and has been successful in many Indian
cities and town.
It is the fastest growing chain of departmental stores
and aims at having 350 departmental stores by 2010.
Big bazaar is the destination where you get products
available at prices lower than mrp. Setting a new level
of standard in price, convenience and quality.

4. HRM IN BIG BAZAAR
The HR department of big bazaar is very dynamic.
Employees are the biggest strength of big bazaar and
asset of any organization and the HR department
realizes it very well.
They take utmost care to select, train, motivate and
retain all the employees.
They have continuous development programs for all
the employees.
There are two shift for the employees. The first shift is
from 10 am in the morning to 7.30 in the evening.
At the second shift is from 12.30 in the afternoon and
closes at the time of store closing.

5. Strategies:
3-C Theory
Big Bazaar follows 3-C theory, Change and Confidence among
the population is leading to rise in Consumption, through better
employment and income.
Big Bazaar has divided India into three segments:
India one: The Consuming class which includes upper middle
and lower middle class (14% of India's population).
India two: The Serving class which includes people like drivers,
household helps, office persons, liftmen, and washermen (55% of
India's population) and
India three: The Struggling class (31% of India's population).

6. Selection process:
Executive level interviews are held at Gurgaon Big
Bazaar ( corporate Head Office).
And Sales employee’s selection is done through:
Personal interviews in three stages by the
respective :
HR manager of the store.
Departmental manager.
Store manager.
After selection of the employees, they are kept on a
probationary period of 6 months.

7. Training and development of the employees:
There is an induction period of 7 days.
Growth chart:
Store Manager(SM)
2YRS PRISM
Assistant Store
Manager(asm)
2 years PIC
Department
Manager(dm)
1yr PIC,GD,WRITTEN,PI
Team Leader(TL) 1-2
Years
TeamMember
(TM) 1-2 Years

8. Challenges and opportunities faced by HR
manager:
Attrition Rate
Filling the gaps
Auditing the employees
Manpower management:
Superior – subordinate relationship.
Employee grieviances
Salaries and incentives

9. Recruitment and selection in Big
Bazaar:
Recruitment:
Consultancy services
Employees referrals
Campus recruitment
Walk-ins.
Selection process:
Interview
Psychometric test
Group discussion

10. Qualities and criteria expected by HR manager
while selection:
Qualities:
Adaptibility of the employee.
Needy person.
Criterias:
 Educational level- Minimum 12th pass.
 Basic computer knowledge.
 Basic calculations.
 Preference for local employees.
 Fluency in hindi and english(as applicable).
 Knowledge of local language.

11. Frequent Questions asked by Big Bazaar in an
Interview of a Salesman:
About:
Family Background.
Further Education.
Basic Commands of Computer.
Willingness of Work.
Basic Calculations of Mathematics.
Why Big Bazaar.
Previous Work.
Resume.
Salary Expectations.

12. THANK YOU