1. ASSISTANT QUALITY MANAGEMENT & ONLINE REPUTATION
GUEST EXPERIENCE
- Monitor Accor Guest Experience tools Trustyou & VOG
- Answer to all reviews on trust you, VOG and OTA websites
- Report significant feedback and statistics to respective departments
- Investigate special cases thoroughly so as to provide bespoke answers
- Quality reports end of each month
- Represent hotel as Trust you champion
AUDITS, REVIEWS, COLLATE
- Accor Hotel Review 2016 (all departments audit and checklist)
- F&B Audits (promotions, service, table plus, breakfast, master menu, outside counters)
- Accor Audits (according to latest campaigns assigned)
- Security Audits
o Safety & Security Accor Audit
o Safety & Security TARS updates
- Eval Pack review (with assistance of Khun Pat)
- PCI DSS Audit
- Collate Budget Rationale for all departments 2017
- Collate Hotel Cost Saving for all departments 2017
- Revise GM comments
- Incentive Tracking
- Food Control, Expense, Served Audit at Events
- Hotel Industry Survey Collate 2016 – in progress
- Hygiene Audit (Kitchen & F&B) – in progress
- Digital Standards 2017 – in progress
CONTENT MANAGEMENT
- Provide content for hotel websites
o Hotel, Coco’s Café & Le Boulanger
- Provide content for OTA and distribution websites
o Booking.com, Expedia, Rakuten, Accor Hotels, Tripadvisor
- Provide content for all social media channels
o Facebook (4 pages), Youtube, google+, Instagram
- Make press releases for all F&B promotions
- Provide content for marketing collateral
- Letters for hotel
o Booking confirmation, Le Club guests letter, Standard welcome letter, Other front
office letter (no water, pipe maintenance, pool closed, no electricity no alcohol
etc)
- Make SOP’s and Memos for as per required occasions
- Make surveys for different situations required

2. o Breakfast, Le Boulanger, Guest experience etc
DIGITAL MARKETING/ ONLINE REPUTATION
- Manage all social media channels and post dynamic content
o Facebook, google+, instagram, twitter of 4 pages
- Maintain strong social media presence
- Implement best digital marketing practices for hotel as per updates
- Increase guest engagement on social media through call 2 actions
- Post videos and in trend content
- Handle wedmegood website content
- Find solutions to change facebook fans base of all pages
PLANET 21 - GAIA
- Track hotel’s progress in all activities done/to be done
- Conduct planet 21 meetings with respective HOD’s
- Update the planet 21 activities online in GAIA
- Operate GAIA for hotel
- Ensure planet 21 collateral is implemented in the hotel
- Admin support in GM’s GAIA committee
ACCORHOTELS APP
- Make the SOP’s for Accor App collateral to be promoted in house and back of house
- Implement Accor App collateral in hotel
- Implement best practices as per other hotels
- Daily track record of apps downloaded and best practices
MISCELLANEOUS
- Assist in marketing strategies for promotions or for the future
- Marketing minutes
- Assist in MIS presentations
- Assist in artwork for marketing collateral
- Assist in special events required (Weddings, Accor Events, Meetings etc)
- PowerPoint’s for GM meetings with Accor or other GM’s