Bharath Chowdhary Ranganath is seeking a role utilizing his 7 years of experience in server support and Exchange administration. He has worked with clients such as CNA Insurance, Agnesian & BCBSMA, and Diageo, managing mailboxes and servers. Bharath has an ITIL V3 Foundation certification and experience with tools like Exchange 2007/2010, Tivoli, and Netview. He is looking for a motivating role where he can be beneficial to his employer.

1. NAME: Bharath Chowdhary Ranganath
EMAIL: bchowdri@gmail.com
PHONE: +919886074147
BHARATH CHOWDHARY RANGANATH
OBJECTIVE:
“My objective is to find the role where I will be as beneficial for my employer as possible, and at the
same time feel good, motivated and happy about my job. When looking on my experience and your
job description, I have a strong feeling that this can be the role I am looking for, and I can be a
person you are looking for.”
PROFESSIONAL EXPERIENCE
I am an associate with 7 years of work experience in the Server Support Related Tools, Exchange
related : L2 support Exchange. I have worked primarily in the domain of server/exchange . My
technological forte Microsoft Exchange Server 2003/2007/2010.
PROJECTS (CLIENTS WORKED WITH)
• CNA Insurance
• Agnesian & BCBSMA at IBM India Pvt. Ltd., Bangalore
• DIageo
EDUCATION SUMMARY:
Bachelor of Business Management in Vidyavikasa First Grade
College
2005-2008
Pre-University Course, Governament Junior College, Nanjangud 2005
Secondary School Leaving Certificate, Citizen’s English School,
Nanjangud
2003
PROFESSIONAL EXPERIENCE SUMMARY
Company Name Location Date of Joining Date of Separation
IBM India Pvt. Ltd., Bangalore 20-OCT - 2008
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2. NAME: Bharath Chowdhary Ranganath
EMAIL: bchowdri@gmail.com
PHONE: +919886074147
PROFESSIONAL MEMBERSHI
Certification Year Certified
ITIL V3 Foundation 2013
EXPERIENCE SUMMARY WITH SKILLS:
Exchange Admin.
Project – CNA INSURANCE
Exchange Related: L2 support Exchange 2010 – Since July 1st 2014 Till now
Client Name CNA (Insurance)
Project Title CNA at IBM India Pvt., Bangalore
Period Since July 1st 2014 Till now
Position L2 Support
Responsibilities Monitoring of more than 20 Exchange 2010 Servers
Managing over 10000 Mailboxes
Troubleshooting on Exchange Issues
Troubleshooting on Mail routing Issues
Monitoring all Exchange Servers services, Queues
Worked on Mcafee Email gate way server
Creating modification and restoring of public folder
Enabling the users for OCS and trouble shooting issue of OCS
Tracking Emails
Working on PowerShell cmdlets
Restoring mailbox
Managing user mailboxes and resource mailboxes
Creating and managing mail enabled groups and contacts
Special Software Exchange 2010
Project Location Bangalore
Exchange Admin.
Project – Diageo at IBM India Pvt. Ltd., Bangalore
Exchange Related: L2 support Exchange 2007 – Since June 31st
2011 – June 31st
-2014
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3. NAME: Bharath Chowdhary Ranganath
EMAIL: bchowdri@gmail.com
PHONE: +919886074147
Client Name Diageo
Project Title Diageo at IBM India Pvt., Bangalore
Period Since October 31st
2012 – June 31st
2014
Position L2 - Support
Responsibilities Managing over 40,000 Mailboxes
Monitoring of more than 15 Servers in Exchange 2007 Server (Clustered and
Standalone Servers)
Monitoring of Exchange Services
Responsible and Maintaining all Exchange Servers
Troubleshooting problems related to email functionality
Backup Monitoring and Restoration
Managing and Maintaining Exchange Server 2003 & 2007
Troubleshooting on Exchange Issues (Standalone and Cluster)
Troubleshooting on Mail routing Issues
Monitoring all Exchange Servers services, Queues.
Tracking Emails
Restoring mailbox, also importing and exporting mailbox using ExMerge tool
Managing the storage groups and databases in Exchange 2007
Working on PowerShell cmdlets
Setting the message size and recipient count limit and database size limits
Managing user mailboxes and resource mailboxes
Moving mailboxes, retrieving mailbox statistics, deleting and reconnecting mailboxes
in exchange 2007
Creating and managing mail enabled groups and contacts
Special Software Exchnage 2007 & 2003
Project Location Bangalore
Server Support Related – Since October 20thst
2008 – October 30th
2012
Client Name Diageo
Project Title Diageo at IBM India Pvt., Bangalore
Period October 20th
2008 to October 29st
2012
Position L2 - Support
Responsibilities Tools: Tivoli Netview & Tivoli Enterprise Console, VMS Console.
Monitoring Engage the L2 support to work on the issue.
Monitoring the backups in VMS.
Monitoring Changes scheduled by client in Change Management Calendar.
Checking the backup status of the servers.
Working with backup in VMS.
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4. NAME: Bharath Chowdhary Ranganath
EMAIL: bchowdri@gmail.com
PHONE: +919886074147
Creating tickets for Intel/Unix servers based on the alerts received from TEC &
Netview.
Meeting the SLA for the alerts.
Submit the backups and reconfigure the backup jobs.
Ticketing Tools: Remedy
Other Tools/Technologies: Citrix, Cygwin.
Find the cause for backup failures/incomplete and work on the same.
Perform Ticket Quality Review.
Create and Analyze Pool level PBA Charts.
Reduction in incoming work load – Using DPP Investigations.
Identify the trends / patterns in the data and collaborate with the SME & FLM for
developing Solution for Process Improvements, Creating broadly applicable solutions
that are used by pool managers for process improvements in handling reoccurring
problems.
Conducting statistical analysis on quality metrics reports to ensure that they are within
control limits
Analysis of trends & patterns in Operator Errors and provide in-depth analysis in
identifying problems and performance exposures with alternative
solutions/recommendations to take to management.
Operational Defects Analysis
To maintain a tracker on all the issues and escalations.
Working on Server related issues, bocada backup and Tivoli monitoring tools.
Monitoring Backups – LAN free and TSM backups.
SLA based service delivery maintaining quality of Technical Service.
Co-Ordinate with Application Support, Technical Support and Tape Operators based
in UK for the Smooth work flow.
Using Netview for monitoring server down issues.
Special Software Tivoli Monitoring tool , Netview
Project Location Bangalore
PERSONAL DETAILS:
Date of birth 02-07-1987
Sex Male
Nationality Indian
Martial Status Single
Location Bangalore
Present Address Flat # T-2, Third Floor, SRI SAI SANNIDHI APARTMENTS, 2nd
A Cross, 3rd
Main, Bilekahalli.
Permanent Address #1552 Bazaar street Opp to SKP temple Nanjangud -571301
Contact Number 9886074147
Languages Known Kannada, English, Hindi & Telugu
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5. NAME: Bharath Chowdhary Ranganath
EMAIL: bchowdri@gmail.com
PHONE: +919886074147
Declaration
I hereby declare the above information is true to the best of my knowledge
Date:
(Bharath Chowdhary
Ranaganath)
Place: Bangalore
Page 5 of 5

6. NAME: Bharath Chowdhary Ranganath
EMAIL: bchowdri@gmail.com
PHONE: +919886074147
Declaration
I hereby declare the above information is true to the best of my knowledge
Date:
(Bharath Chowdhary
Ranaganath)
Place: Bangalore
Page 5 of 5