This whitepaper discusses the business case for implementing workforce management software. It explains that technology has changed business operations and executives now demand intuitive software that delivers functionality and value. Workforce management software helps optimize scheduling, forecast staffing needs, and ensure the right employees are in the right roles at the right times. The document outlines common workplace challenges like doing more with less and engaging employees. It then details the key drivers, benefits, myths, and best practices for managing a successful workforce management software implementation project.
Blytheco’s Business Process Optimization is an effective tool for keeping your company’s technology in tune with your goals. The Business Process Optimization service allows us to understand your business, so that we may help you do your job better, faster, easier, and more effectively.
We can help you give your business system a “tune-up” and help you evolve as your goals and environment adapt to changing business realities by identifying inefficiencies in current processes and offering cost-effective options to maximize your technology investment.
Creating HR Strategy For Your Organization Organizational Design Models And T...SlideTeam
The right organization structure is necessary for smooth flow of work. The wrong structure can create friction and chaos. Deciding your organization design is very important. Access this extensively researched HR Strategy- Organization Design, Models & Types to get a better understanding of different types of org design and choosing the right one depending on your industry and employee strength. If you are a small company, non-hierarchical structure might be best with few or no levels of middle management between staff and executives. This encourages individual work creativity instead of fixed roles. If you are a large organization, a hierarchical structure that fixes responsibility and chain of command is a better proposition. Also learn about flat organization structure and matrix organization structure and their strengths. Figure out the right form of departmentalization that your company should carry out to group similar jobs and functions. Get complete knowledge of chain of command, line authority, staff authority, levels and span of control and their role in creating the best organization design. HR professionals must have complete knowledge of these concepts so that they can play an instrumental role in giving the right structure to organization and carry out daily activities smoothly and efficiently. https://bit.ly/3EJSu4W
We have become so advanced with technologies that these technologies are playing an important role in every individual’s life. Get a CRM Software which will be a motivation in sales management as well as marketing management to work smarty with the help of the CRM tools.
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
If your company needs to submit a Project Management Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2TBVk5r
Business Process Reengineering PowerPoint Presentation SlidesSlideTeam
Business Transition is a simple process, our business process reengineering PowerPoint presentation slides are graphical representation of this complete process. This change management process PPT template comprises of slides like types of change management, forces for change, gap analysis, vision statement, organizational change readiness, change management agents, roles of leadership in CM, role of team members, role of key stakeholders, Lewin’s three-stage change model, ADKAR model, bridge transition model, Szpekman’s communication framework, Roger’s technology adoption curve, risk and barriers, risk assessment etc. The organization can use this PPT graphics to pitch business transformation process with content ready templates such as risk matrix, resistance assessment survey, resistance to change, resistance management plan, implementation strategies, change transition plan, change transition curve, communication plan, CM training and timeline, sustaining momentum, change management cost, evaluation, results, performance dashboard. Download this change control process PowerPoint template to motivate your team to focus on adaptability. Boldly face challenges that emerge with our Business Process Reengineering PowerPoint Presentation Slides. They enable you to get into the fray.
Blytheco’s Business Process Optimization is an effective tool for keeping your company’s technology in tune with your goals. The Business Process Optimization service allows us to understand your business, so that we may help you do your job better, faster, easier, and more effectively.
We can help you give your business system a “tune-up” and help you evolve as your goals and environment adapt to changing business realities by identifying inefficiencies in current processes and offering cost-effective options to maximize your technology investment.
Creating HR Strategy For Your Organization Organizational Design Models And T...SlideTeam
The right organization structure is necessary for smooth flow of work. The wrong structure can create friction and chaos. Deciding your organization design is very important. Access this extensively researched HR Strategy- Organization Design, Models & Types to get a better understanding of different types of org design and choosing the right one depending on your industry and employee strength. If you are a small company, non-hierarchical structure might be best with few or no levels of middle management between staff and executives. This encourages individual work creativity instead of fixed roles. If you are a large organization, a hierarchical structure that fixes responsibility and chain of command is a better proposition. Also learn about flat organization structure and matrix organization structure and their strengths. Figure out the right form of departmentalization that your company should carry out to group similar jobs and functions. Get complete knowledge of chain of command, line authority, staff authority, levels and span of control and their role in creating the best organization design. HR professionals must have complete knowledge of these concepts so that they can play an instrumental role in giving the right structure to organization and carry out daily activities smoothly and efficiently. https://bit.ly/3EJSu4W
We have become so advanced with technologies that these technologies are playing an important role in every individual’s life. Get a CRM Software which will be a motivation in sales management as well as marketing management to work smarty with the help of the CRM tools.
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
If your company needs to submit a Project Management Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2TBVk5r
Business Process Reengineering PowerPoint Presentation SlidesSlideTeam
Business Transition is a simple process, our business process reengineering PowerPoint presentation slides are graphical representation of this complete process. This change management process PPT template comprises of slides like types of change management, forces for change, gap analysis, vision statement, organizational change readiness, change management agents, roles of leadership in CM, role of team members, role of key stakeholders, Lewin’s three-stage change model, ADKAR model, bridge transition model, Szpekman’s communication framework, Roger’s technology adoption curve, risk and barriers, risk assessment etc. The organization can use this PPT graphics to pitch business transformation process with content ready templates such as risk matrix, resistance assessment survey, resistance to change, resistance management plan, implementation strategies, change transition plan, change transition curve, communication plan, CM training and timeline, sustaining momentum, change management cost, evaluation, results, performance dashboard. Download this change control process PowerPoint template to motivate your team to focus on adaptability. Boldly face challenges that emerge with our Business Process Reengineering PowerPoint Presentation Slides. They enable you to get into the fray.
It’s a well known fact: More companies focus on customer service effectiveness during a downturn than when sales are buoyant and the economy is on the boil. The approach is right. Customer retention becomes a key focus area during a downturn, as it is 10 times more expensive to create a totally new customer than selling some more of your existing product portfolio to existing customers. Most companies lose some 20-25% of their customer base annually for a variety of reasons. An effective retention strategy will in fact be able to squeeze growth out of arresting attrition! Many companies will also take the approach that the existing customer base is an asset worth protecting and what better way to keep customers than by providing exceptional customer service!
Lean-Six Sigma may conjure up visions of a complex production / logistics based initiatives designed to improve industrial processes and drive costs out. Little is in fact known about lean-Six Sigma applied to the customer service environment. In this paper we will explore some approaches and find some pretty good arguments why lean-six sigma based programs are particularly effective in the customer service environment.
How to Build a Business Case for Online Employee Training | Webinar 12.02.14BizLibrary
How do communicate the value of your new training initiative and get it approved? In this webinar we’ll cover 5 easy to execute elements to include in your business case for employee training.
www.bizlibrary.com
The Business Case for Workforce Management Solutions - White PaperInfor HCM
The widespread adoption of dedicated Workforce Management (WFM) solutions continues to gain momentum as organizations increasingly recognize that the level of control and visibility needed in managing their workforce resource is rapidly outstripping the capabilities provided by existing HR applications and processes. Unlike many other areas of their operations that have for a long time seen the adoption of sophisticated solutions to optimize value (such as Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Business Intelligence, Business Process Management and so forth) - the management of the underlying human resource has remained a largely administrative, and often manual, undertaking. In our view this is a situation that has to change if organizations are to maximize the value from their workforce resources, while at the same time minimizing its cost and risk. To achieve this, organizations need to have a much greater level of visibility and control of their workforce resources and workforce processes. Without the underlying support that a capable Workforce Management Solution can provide, this can be difficult, if not impossible to achieve. As a result, the demand for Workforce Management Solutions is growing rapidly as organizations increasingly turn their attention to the ability of their workforce management processes to support some of their most pressing operational and strategic challenges.
This trend is also being driven by the evolving role of HR within organizations. What was traditionally regarded as purely an administrative function, HR teams are now being required to take a more strategic position as organizations increasingly recognize the impact of their workforce and its activities on their operational and strategic performance. As a result, HR responsibilities are extending beyond their traditional boundaries and are now becoming closely involved in helping to drive greater value from their workforce operations. Yet just as the role of HR is evolving, so too does the need for the IT solutions and service capabilities which are required to support, or even enable that transition to happen. If HR is able to successfully fulfill this new mandate, they must also take a fresh look at the tools and methods which are currently available to them.
Whitepaper: Using Technology to Manage and Optimize Incentive CompensationIconixx
In today’s complex business environment, companies increasingly struggle to manage their plans across hundreds or thousands of product lines, customers, territories and employees. Consequently, companies from all industries are using Incentive Compensation Management (ICM) technology to manage and optimize their compensation plans.
Business Performance Improvement in the Future of WorkDalia Katan
How can we accelerate group performance improvement in this increasingly unpredictable, fast-changing world? As the challenges we face at work become more and more complex, leaders will need to focus on the practices that help workgroups better handle exceptions, learn together, and create value. (Spoiler... Amp up the friction and play with possibilities!) Focus on 'process' is no longer enough.
ACPS 2010, Module 6, Services Innovation
Topic 3
Driving Operational Innovation
Lean Six Sigma and its limitations in driving business model innovation
Nowadays, the utilization of workforce management services has become very mandatory in all Industries. In this PDF you will get to know about workforce management and its importance and benefits of workforce management system. Take a look.
It’s a well known fact: More companies focus on customer service effectiveness during a downturn than when sales are buoyant and the economy is on the boil. The approach is right. Customer retention becomes a key focus area during a downturn, as it is 10 times more expensive to create a totally new customer than selling some more of your existing product portfolio to existing customers. Most companies lose some 20-25% of their customer base annually for a variety of reasons. An effective retention strategy will in fact be able to squeeze growth out of arresting attrition! Many companies will also take the approach that the existing customer base is an asset worth protecting and what better way to keep customers than by providing exceptional customer service!
Lean-Six Sigma may conjure up visions of a complex production / logistics based initiatives designed to improve industrial processes and drive costs out. Little is in fact known about lean-Six Sigma applied to the customer service environment. In this paper we will explore some approaches and find some pretty good arguments why lean-six sigma based programs are particularly effective in the customer service environment.
How to Build a Business Case for Online Employee Training | Webinar 12.02.14BizLibrary
How do communicate the value of your new training initiative and get it approved? In this webinar we’ll cover 5 easy to execute elements to include in your business case for employee training.
www.bizlibrary.com
The Business Case for Workforce Management Solutions - White PaperInfor HCM
The widespread adoption of dedicated Workforce Management (WFM) solutions continues to gain momentum as organizations increasingly recognize that the level of control and visibility needed in managing their workforce resource is rapidly outstripping the capabilities provided by existing HR applications and processes. Unlike many other areas of their operations that have for a long time seen the adoption of sophisticated solutions to optimize value (such as Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Business Intelligence, Business Process Management and so forth) - the management of the underlying human resource has remained a largely administrative, and often manual, undertaking. In our view this is a situation that has to change if organizations are to maximize the value from their workforce resources, while at the same time minimizing its cost and risk. To achieve this, organizations need to have a much greater level of visibility and control of their workforce resources and workforce processes. Without the underlying support that a capable Workforce Management Solution can provide, this can be difficult, if not impossible to achieve. As a result, the demand for Workforce Management Solutions is growing rapidly as organizations increasingly turn their attention to the ability of their workforce management processes to support some of their most pressing operational and strategic challenges.
This trend is also being driven by the evolving role of HR within organizations. What was traditionally regarded as purely an administrative function, HR teams are now being required to take a more strategic position as organizations increasingly recognize the impact of their workforce and its activities on their operational and strategic performance. As a result, HR responsibilities are extending beyond their traditional boundaries and are now becoming closely involved in helping to drive greater value from their workforce operations. Yet just as the role of HR is evolving, so too does the need for the IT solutions and service capabilities which are required to support, or even enable that transition to happen. If HR is able to successfully fulfill this new mandate, they must also take a fresh look at the tools and methods which are currently available to them.
Whitepaper: Using Technology to Manage and Optimize Incentive CompensationIconixx
In today’s complex business environment, companies increasingly struggle to manage their plans across hundreds or thousands of product lines, customers, territories and employees. Consequently, companies from all industries are using Incentive Compensation Management (ICM) technology to manage and optimize their compensation plans.
Business Performance Improvement in the Future of WorkDalia Katan
How can we accelerate group performance improvement in this increasingly unpredictable, fast-changing world? As the challenges we face at work become more and more complex, leaders will need to focus on the practices that help workgroups better handle exceptions, learn together, and create value. (Spoiler... Amp up the friction and play with possibilities!) Focus on 'process' is no longer enough.
ACPS 2010, Module 6, Services Innovation
Topic 3
Driving Operational Innovation
Lean Six Sigma and its limitations in driving business model innovation
Nowadays, the utilization of workforce management services has become very mandatory in all Industries. In this PDF you will get to know about workforce management and its importance and benefits of workforce management system. Take a look.
Managing a professional services firm is hard work. Firm leaders must juggle marketing, business development, client service, staff recruiting, development and retention to a successful outcome for everyone involved. There is one thing that
firm leaders must feel comfortable with that links all of these firm management initiatives together — technology.
How Workforce Management Software Empowers SMEs | TraQSuiteTraQSuite
Introduction
Small and Medium-sized Enterprises are the backbone of economies worldwide, contributing significantly to job creation and economic growth.
However, they often face unique challenges, including limited resources and the need to maximize operational efficiency.
One powerful tool that can help SMEs overcome these challenges is workforce management software. Here, you can explore workforce management, why it's essential for businesses, and how workforce management software can empower SMEs.
How to Ensure Powerful Collaboration with Identity Technology PartnersIdentity Maestro
No matter how many talented staff members you employ, your company can always gain from working with a complementary technology partner. When two innovative forces come together, the results become far greater than the sum of the parts.
✓ Get the Best Solution
✓ Find a Partner that Complements your Strenghts
✓ Communicate Well
✓ Evaluate ROI
✓ Measure and Communicate Success
✓ Identity Maestro as your Partner
Read more: https://www.identitymaestro.com/how-to-ensure-powerful-collaboration-with-identity-technology-partners/
Operations management software helps to make sure that all business operations, whether for services or products, are effective and efficient.
#mrpeasy #manufacturingsoftware #manufacturing #mrpsoftware #operationmanagement #mrpsystem #erpsystem #productionplanning #workflowmanagement
Since the economic downturn, many retailers cut staffing levels to bare minimum in order to weather the storm. As the economy turnaround continues and consumer spending starts to increase, there is a renewed opportunity to enhance brand image with both old and new customers. Execution is as important as ever. Quality service levels are required to convert foot traffic to sales while perfect field execution must be achieved to implement corporate strategies to capitalize on the investment of targeted marketing campaigns.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/sap-and-change-management/
As a “seasoned” Change Manager, I have been involved in many diverse projects focusing on managing the business aspect of technology implementations; e.g. ERP (SAP, Oracle, Microsoft Dynamics), Core Banking Systems, Business Intelligence, Case Working and Knowledge Management solutions, and the like.
To this day, I continue to be asked why is there a need to have involvement from a Change Manager, because a technology implementation “is what it is” and once implemented, the business should just be able to “get on and work with it.” But, it’s not quite as simple as that, because if you break down the impact of a technology implementation on a business, it would go something like this:
• It will change the way a business operates.
• Key stakeholders will want and need to be involved and communicated with.
• Processes will change.
• Organisation structures will change.
• The readiness of the business will need to be measured to ensure a smooth go-live.
• There will be a need to train and educate people in new ways of working.
• Business benefits as set out in the business case will need to be tracked.
• Once people gain competence with the new technology they should be encouraged to continuously improve ways of working into the future.
That sounds very simple, but actually it’s not, because all of these things involve people and they will need to have their expectations and perceptions managed.
Technology implementations aimed at making an organisation more efficient have become larger and more critical in recent years and now represent a major challenge for organisations. Despite improved technical functionality and reliability there are still project overruns, delays and sometimes downright failure. Research continues to show that between 30% and 70% of technology implementations either fail to meet their targeted benefits or stall and/or overrun. Problems are typically not related to the system or to technical issues surrounding the software but instead are often due to business related issues. One of the main reasons cited for this failure rate is that projects are usually managed from a technical perspective by Project Managers who are driven by milestones and deliverables but lack the necessary “soft skills” to deal effectively with the people side of change.
Streamlining Canadian Payroll and Attendance Management Software!PayEaze
Payroll and attendance management software serves as a comprehensive solution for businesses to efficiently handle the intricacies of employee compensation and attendance tracking. These digital platforms streamline payroll processing by automating calculations for various components like wages, taxes, and deductions, ensuring accuracy and compliance with regulatory requirements. Moreover, they facilitate seamless time and attendance tracking, allowing organizations to monitor employee attendance, manage leave requests, and optimize scheduling. By generating detailed reports and analytics, these systems offer valuable insights into labor costs, attendance patterns, and other metrics, empowering businesses to make informed decisions.
5 keys to digital transformation for small businessesSameerShaik43
Digital Transformation is crucial for all types & sizes of businesses across the globe. Only then can you overcome increasing competition. But with a limited budget in hand, this can be an intimidating task to undertake. But using the latest technologies can help your business to derive myriads of benefits.
Top 10 Workday Certification courses for Workday ConsultantsERP Cloud Training
Ensure to kick start career opportunities in Workday by designing and configuring Workday that helps in gaining exposure and practical knowledge. Take advantage of other Workday Certification courses such as Workday BIRT Training, Workday Integration Training, and Workday Adaptive Planning Course to quickly resolve further day-to-day checks and get personalized training from trained experts for greater realization value.
2. Technology Today
In the last 20 years software applications have changed the way we do business. Technology has become the principal
vehicle for delivering organisations performance enhancement. The business world is catching up and decision-makers
are now more informed about their options, expecting more from technology. Executives now demand programs that are
accessible, convenient, simple to understand, while still delivering rich functionality. Providers are responding to this need
by developing software for an intuitive user experience, seamless installation and greater services.
The importance of keeping technologically up-to-date is now well established in the business world. Falling behind in
the race for innovation can mean the difference between success and failure for an organisation. This puts a great deal
of pressure on decision-makers faced with many prospects. It’s not simply a matter of maintaining the most current
software, an organisation needs to have the systems and education in place to prepare itself for a new implementation.
Management always look to eliminate risks, reduce costs and increase the visibility of their workforce. In recent years
a software solution has emerged with these targets in mind – Workforce Management Software. A robust Workforce
Management Solution achieves all this by forecasting employee demand, optimising schedules and generating metrics for an
efficient spread of resources. Essentially Workforce Management puts the right people in the right place at the right time.
This whitepaper will explain the key business drivers that lead organisations to implement Workforce Management software.
There’s a great deal of misinformation about WFM software so we will attempt to resolve some of the confusion by
explaining the real business benefits behind it. We will also describe the process that best-in-class organisations use
to implement new WFM software for rapid ROI.
3. Workplace Challenges
Doing More with Less
Workplace productivity is paramount to surviving in today’s
fast-paced environments. We are constantly challenged to
do more tasks in less time with fewer people. The war for
skilled labour in a tough market is back on!
As the economy moves back into growth, competition for
recruiting talented people is at an all-time high. Up-skilling
and re-skilling your existing workforce is an emerging
challenge confronting businesses. Labour and skill shortages
have forced employers to think and act strategically when
it comes to building, deploying and scheduling their
workforce. Gone are the days when employees made a life-
long commitment to an organisation; today employers must
face the challenge of keeping their workforce engaged, loyal
and motivated in new ways.
Business leaders are beginning to realise that managing
their workforces’ Time and Attendance is the key to
unlocking productivity. Leaders are looking for ways to
streamline and centralise workforce management to access
their workforce potential and maximise compliance. They
also understand the importance of having the right people,
with the right skills available to be deployed in the right
areas. But let’s face it: the biggest frustration is the cost of
your company’s most valuable asset.
How can you deploy people more strategically
without having to cut heads, make
redundancies or ban overtime?
Companies that have installed Workforce Management
Systems usually cite ‘remaining competitive’, ‘optimising
resources’ and ‘increasing productivity’ as the key drivers
behind their decision. Those that did are impressed with
the benefits – reduced payroll related costs, reduced
administrative time and costs, improved employee morale
and greater customer satisfaction.
“Managers are now accountable
for labour budgets. The shift costs
and budgets are immediately
visible - they can view the labour
costs during the scheduling
process and they are accountable
for scheduling decisions.”
Group Manager of Audit and Compliance
Ardent Leisure
4. What does WFM actually mean?
WFM encompasses several core functions and many
additional components so there are differences between
each provider and it can be confusing.
WFM is the term used to describe any business solution
that helps organisations more effectively manage their
processes for headcount allocation, scheduling, tracking,
evaluating and rewarding employees. WFM technology
assist managers in placing the right people in the right
job at the right cost. Approaching this important process
strategically helps businesses rapidly achieve their goals
and vision.
Core functions of WFM include:
• Time and Attendance
• Optimised Scheduling
• Performance Management and Analytics
• Strategic Planning
(Budget, Process Modelling, Scenario Planning)
• Leave Management
• Manager Self Service
• Employee Self Service
5. What are the Business Drivers?
It’s easy to see the benefits behind Workforce Management, but to access the functions
your organisation needs, you have to look past the benefits to the key Business drivers.
These are the motivations behind WFM that will direct you to the right provider.
The most common business drivers for motivating WFM procurement are:
• Increase operating profit by increasing revenues
• Decrease wages bill by reducing wasted hours and overpayment
• Improve the performance of stores and departments within the organisation
• Motivate and empower employees to provide superior customer service
• Provide management with superior business forecasting
• Streamline compliance management to protect the business
6. What are the Benefits?
The most common movtivation for adopting Workforce Management technology is the
improved visibility and control that comes with accurate forecasting and scheduling.
Today there are new value-add benefits that enhance employee engagement as they
streamline processes.
“We are confident we
selected the best solution
for API. Once the project
is complete, we will have
a contemporary solution
to streamline processes,
eliminate manual
data entry and provide
significant cost savings“
HR Operational Manager
Australian Pharmaceutical Industries
When organisations invest in
WFM technology they can expect
benefits such as:
• Increased levels of customer
service, satisfaction and loyalty
• More-consistent service level
management
• Improved agent performance and
productivity
• Reduced telecommunications costs
• Reduced payroll-related expenses
• Administrative time savings
• Increased revenue
• Increased employee morale
• And many others…
7. Workforce Management Myths
One of the most common misconceptions is that Workforce Management is only useful for
companies that wish to reduce headcount. This is only one aspect of WFM’s purpose. The
discipline and technology behind WFM contributes improvements to operations in many
ways beyond simply minimising headcount and hours.
There’s a widespread fear across organisations that the implementation process for
Workforce Management software will disrupt normal business, taking employees away
from revenue generating tasks. Managed correctly, a WFM project can deliver real financial
benefits, streamline processes, educate line managers and increase customer satisfaction,
all while boosting staff morale.
A strategic WFM solution will rapidly impact any organisation’s bottom line. The hard
cost savings and productivity enhancements that come from strategically managing how
employees are scheduled, compensated and managed are measured in months not years.
8. Managing the Implementation
Return on investment is only guaranteed when organisations are equipped with the
capability and expertise to effectively deploy their WFM technology. Industry best-
practice planning, deployment and optimisation strategies can make a marked difference
to the performance of your WFM solution.
Introducing innovations to an established business is often challenging; user uptake is
essential to guarantee the solution delivers value to your organisation.
The implementation process does not have to take away from the day to day operation
of your business. As long as you and your software provider work together before the
project is undertaken, you can ensure your organisation is prepared for the change.
Think about these key areas in order to make the process smooth and time-efficient:
• Business Case
• Project Management
• Resource Management
• Change Management
Communicating the changes to your
workforce at the decision-making level,
before, during and after implementation will
ensure you have buy-in from everyone.
9. Managing the Implementation
Business Case
Before starting on the project, your
organisation needs to be clear about
what they want to achieve. When
implementations are derailed it is usually
because half way through a project a team
member realises the WFM solution will not
meet the organisation’s needs.
A WFM project involves all areas of your
organisation, from HR and Payroll to
Finance and Operations, and they need to
be involved in determining the Business
Case that this implementation will address.
Your team need to understand that
they are a vital part of the solution. The
software alone will not fix all of their WFM
issues; they need to define the challenges
first. With the help of the software your
staff will then be able to change existing
processes to achieve better results.
Project Management
The Project Manager from your software
provider will be your main point of
communication throughout the partnership.
They will tell you what needs to be done
and when, to make the process smooth and
efficient from the start.
Make sure you keep in touch with your
software provider and listen to your team.
If there are issues or questions unanswered
be sure to address them as early as possible.
You should only go live with the system
when you and your team feel comfortable.
Resource Management
Talk to your Software Provider – they will
know who needs to be involved, when they
are needed and on average how much
time they will be spending on the project.
Your team’s involvement will usually focus on
providing the information needed to build the
new system. The team should be prepared
and the information readily available.
After the setup, an additional day is spent on
deciding the configuration and defining the
parameters and new processes for your team.
After a final day spent on training, your team
should be ready to switch systems.
Parallel Run Period – both the old and new
systems are run at the same time to make
sure the new system is producing accurate
data. Once you are comfortable with this,
you will switch systems. The more efficient
and thorough you are during the information
collection and process review period, the
smoother and quicker this stage will be.
Go Live – By this stage everybody
should be doing their normal day-to-day
operational duties again. As with all new
processes and systems, things will take a
little longer the first few days due to any
insecurity or challenges that arise. Plan to
have a short meeting at the end of each
day in the first week or two, to talk about
the questions and issues.
Post Go Live – WFM software is designed
to make operational life easier and so after
the first few days of getting used to the
system, you should quickly be able to see
a vast change in time spent on scheduling,
approving hours and processing payroll.
Change Management
Change is never easy and it has to be
managed very diligently in order to get
everyone on board and working with you
to use the new WFM system to its full
potential.
Communicate with everyone – Workforce
Management has a reputation for bringing
job losses, so make sure your line people
understand that it’s about efficiencies and
streamlining, not getting rid of people.
Involving all your employees in the project
is the only way to ensure team buy-in.
Explain to your people the benefits that
they will be able to feel and how it will
make their lives easier.
Let some of your line managers /
employees champion the change and be
part of the project, it is easier to accept
change if you are involved in it.
10. Summary
Today, WFM solutions can be installed more quickly, inexpensively
and to greater effects thanks to software refinements, built-in
industry bestpractices and advanced deployment methodologies.
These factors significantly speed up the time organisations take to
benefit, and reduce the risks associated with change management.
Planning the implementation is the key to quickly reaping the
benefits of a WFM solution. This requires organisations to establish
the Business Case a solution will address and communicate and
manage the change with all employees.
Many organisations are concerned that implementing a new WFM
system will take resources away from their business and cause
organisational upheaval. By understanding the motivation and
results behind WFM and involving your team in the process, there’s
no need to take risk.
Managed correctly WFM technology can only bring savings, productivity
improvements and greater visibility to decision-makers.
11. Contact us for more information on RITEQ Workforce Manager or Analytics Solutions
1300 763 995 or +61 2 9317 2311 • sales@riteq.com.au • www.riteq.com.au
Melbourne
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Westfield Office Tower
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Doncaster
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