The mobile marketing environment, trends, opportunities, and to dos for higher ed marketers. Delivered with Steve Rittler of AlumnIQ at CASE District II conference Feb. 2, 2015
PagerDuty: Optimizing Incident Response to Deliver Amazing Digital Experiences
Beyond Responsive: Engaging Your Mobile Constituents
1. Beyond Responsive:
Engaging Your Mobile
Constituents
Steve Rittler, CounterMarch Systems + AlumnIQ | @scrittler
Matt Lindsay, George Washington University | @lindsam8
10. Test, Measure, Repeat
It is hard to say no
to a Executive
idea…
Testing is great
because you can get
the most important
person's opinion:
The Customer's.
Avinash Kaushik
kaushik.net
By Noel Reynolds / CC BY 2.0
via Wikimedia Commons
14. Jimmy is new to gym
ownership. He needs to buy
some gym equipment, but is
unsure where to begin, how
much he should spend, etc.
• Beginner’s Guide to
Buying Gym Equipment
[Ebook]
• New or Used: When to
Stretch Your Gym
Equipment Budget &
When to Splurge
[Infographic]
• Gym Equipment Budget
Template [Excel
spreadsheet]
• Purchasing Timeline for
Gym Equipment: What
Should You Buy First?
[PowerPoint worksheet]
• Request a quote
• Phone assessment of
equipment needs
Jimmy Gym Owner
5
Hubspot Content Mapping Template
http://blog.hubspot.com/marketing/content-mapping-
template-personalize-marketing
21. Growth in Mobile Web Sessions
Device Category Sessions % Sessions
desktop 22,474 75.0%
mobile 5,549 18.5%
tablet 1,953 6.5%
TOTAL 29,976
Device Category Sessions % Sessions
desktop 25,848 68.0%
mobile 10,004 26.3%
tablet 2,171 5.7%
TOTAL 38,023
January 2015
January 2014
30. Growth in Mobile Web Sessions
Device Category Sessions % Sessions
desktop 22,474 75.0%
mobile 5,549 18.5%
tablet 1,953 6.5%
TOTAL 29,976
Device Category Sessions % Sessions
desktop 25,848 68.0%
mobile 10,004 26.3%
tablet 2,171 5.7%
TOTAL 38,023
January 2015
January 2014
53. Thank You!
Steve Rittler, CounterMarch Systems + AlumnIQ | @scrittler
Matt Lindsay, George Washington University | @lindsam8
Editor's Notes
Your mobile usage vs general industry
Your device usage
A complaint is an opportunity to investigate further
We all know
Also difficult in a digital setting when limited information provided…”I can’t replicate it”
Every project you are working on is an opportunity to test, or at least measure
Challenges; what we need to consider and optimize for re: user experience
Data for FY14, Q2
Highlights
63% increase in online gifts from Q2 – FY13, despite lower conversion rate
Giving Diversified: December represented 45% of online gifts this fiscal year-to-date compared to 58% of online gifts in fy13;
Event Registrations remained steady despite over 25% of registrations in Q1 attributed to Alumni Weekend
Missing chart = Digital Conversions by primary source (web, email, social, mobile)
Mobile Will Be?
Clockwise from Top Left
Google Glass (cautionary tale?)
Apple Watch
Microsoft Hololens