BEVA is an international consulting and training company with over 200 expert consultants that provides services across multiple disciplines including management, human resources, IT, project management, and sales. It aims to increase the efficiency of its clients through unique products, consulting services, and training. BEVA acquired several companies between 2010-2012 to expand its industry representation and now operates under a single brand with divisions in Canada and Europe to serve an international client base. Its goals include growing its network of authorized agents and consultants globally and continuing to contribute to clients' success in key business areas through the expertise of its multidisciplinary professional team.
Do you have a Leadership and Development Programme? Our programmes enhance the technical competence and behavioural confidence of your biggest asset: your employees.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
Partnering HR to creatively align organisational, team & individual interests.
Our four core competency sets include:
• assessment for selection and development
• executive, virtual & team coaching, mentoring and blended-learning solutions
• structured interviews, focus groups and surveys for staff / team assimilation and engagement and
• career management consultancy including career review, redeployment and outplacement support at all levels, (with our outplacement support available in the following formats: senior one-to-one, one-to-one, group, and 24/7 virtual; often delivered internationally on a multi-country basis)
The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
Change Management Initiatives That Ensure Smooth Program Transition and Deliv...Chazey Partners
Developing and managing clear-cut, yet flexible change management program initiatives is essential to your Shared Services center’s short and long-term success.
By establishing strategic partnerships that encourage optimal communication and understanding between your faculty, departments, and stakeholders, change management can be effectively managed. By attending this session, you will learn how to:
Develop and maintain a flexible approach toward your change management programs – so to ensure continual improvement
Create the proper messaging, based upon your audience type and how to ensure message consistency
Develop and implement change management programs that will engage and excite your very diverse workforce
Incorporate a positive work environment that enhances work productivity and efficiency
We've put together a few slides to show you who we have worked with and what they have said about their experience of working with us.
If you would like to find out more about what we can do for you, call us on +27 (0) 11 475 1450.
Do you have a Leadership and Development Programme? Our programmes enhance the technical competence and behavioural confidence of your biggest asset: your employees.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
Partnering HR to creatively align organisational, team & individual interests.
Our four core competency sets include:
• assessment for selection and development
• executive, virtual & team coaching, mentoring and blended-learning solutions
• structured interviews, focus groups and surveys for staff / team assimilation and engagement and
• career management consultancy including career review, redeployment and outplacement support at all levels, (with our outplacement support available in the following formats: senior one-to-one, one-to-one, group, and 24/7 virtual; often delivered internationally on a multi-country basis)
The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
Change Management Initiatives That Ensure Smooth Program Transition and Deliv...Chazey Partners
Developing and managing clear-cut, yet flexible change management program initiatives is essential to your Shared Services center’s short and long-term success.
By establishing strategic partnerships that encourage optimal communication and understanding between your faculty, departments, and stakeholders, change management can be effectively managed. By attending this session, you will learn how to:
Develop and maintain a flexible approach toward your change management programs – so to ensure continual improvement
Create the proper messaging, based upon your audience type and how to ensure message consistency
Develop and implement change management programs that will engage and excite your very diverse workforce
Incorporate a positive work environment that enhances work productivity and efficiency
We've put together a few slides to show you who we have worked with and what they have said about their experience of working with us.
If you would like to find out more about what we can do for you, call us on +27 (0) 11 475 1450.
Critical Components of Effective Change ManagementChazey Partners
Regardless of where your organization may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Knowledge Group is the MENA region’s leading professional services firm, providing highly- effective and customized solutions in training and development, consulting, outsourcing and special projects.
Our comprehensive portfolio has been created to fully support clients in both the public and private sectors, underwritten by the expertise and industry experience of our experts and staff.
Our expertise is augmented by a select group of leading international consulting and training & development partners and experts, allowing
our clients to benefit from wide-ranging, global specialist knowledge.
Joining NPAworldwide - A split-fee recruiting network
For more than 50 years, NPAworldwide has been connecting independent global recruiting firms to facilitate split placements. NPAworldwide is the oldest recruiting network of its kind, with an international membership of recruiting firms located throughout Europe, Asia, Australia, Africa and the Americas.
Approach Talent Solutions (ATS), is the consulting arm of a 16 year old Executive Search Firm Approach International, led by Ms. Gauri Sarin. The core business of ATS is to provide value added services as Talent Management. ATS is led by Ms Gauri Sarin – XLRI Alumnus 1992 batch & holds certifications in Assessment tools as MBTI, DISC, and Facet 5.
ATS is strategic business partner of Consulting Tools UK, which provides and develops online HR assessment tools which are used by HR Professional, Hiring Managers, L & OD Consultants. Their tools and techniques cover 360-degree feedback; personality, career and occupational health assessment and surveys. They address critical issues from recruitment and selection, performance management and internal promotion to occupational health, coaching and mentoring, leadership and management development and team building and optimization.
These HR Tools are in two product lines
• The Facet Personality Assessment products
a) Complete personality assessment
b) Facet Audition
c) Team Scape
• The 360 Feedback products
a) Leader View 360
b) Performance 360
c) Custom 360
d) Emotional 360
e) Executive 360
f) Talent accelerator
This presentation, presented at the ASQ Calgary 2016 conference, shows how ASQ can support career transitions across different types of Quality roles and industries. It was intended to help mid-career Quality practitioners, and show the breadth and benefits of ASQ Certifications.
Training Intelligence: Secrets and Tips for Successful Learning Partnerships ...The HR Observer
Do you often face dilemma of which training and development partner to select? Are you frequently challenged with the effectiveness of the customisation of your L&D programmes? This session provides you with answers to these questions. Training Intelligence refers to the competencies associated with the development of executive training programmes as well as the main attributes of a unique partnership between HR departments and their L&D providers. In this session you will have the opportunity to get tips and insights on how creativity, innovation, empathy, cultural intelligence, inspiration, customer centricity and collaborative content development & co-branding will become the fundamental elements in developing and delivering successful in-house L&D programmes.
Dr Kostas Axarloglou, Associate Dean for Executive Education, ALBA Graduate Business School
DigiLEAF is a knowledge-based solutions provider specializing on Enterprise Quality Management and Information Technology Infrastructure and Governance. DIGILEAF offers training, audit and consulting as the primary service areas capturing the end-to-end roadmap of building a Quality Culture from conceptualization to execution of quality assurance, quality control, and deployment of organizational excellence methodologies. DIGILEAF prides itself in being vertically-strong in its chosen niche, in the wealth of industry experience it has and its capability to ENGAGE to its clients in the most unconventional, versatile and innovative way possible, giving the clients that delighted & worthwhile experience.
Readiness - Innovation Audit for Change Feb 2014 IntroductionAssentire Ltd
While you are paying attention to the business, it is easy for soft-spots to develop without anyone noticing, result: ‘Strategic Drift’.
Organisations need to Innovate their Product and Service offering, either organically and/or through M&A. Understand which parts of the organization are ready and where additional support needs to be considered, ‘forewarned is forearmed’.
Get another perspective on Risk Assessment for the organization regarding Readiness for Change and Innovation Potential.
Unattended soft-spots reduce customer value, resulting in the organization only following the market.
Address your soft-spots and be able to drive the market, setting the bar by which others are judged.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 4,000 hours of work. It summarizes our combined 100+ years of experience advising executive teams around the world. And it includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
This Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
The Operating Model and Organization Design Toolkit includes frameworks, tools, templates, tutorials, real-life examples, video training, and best practices to help you:
-Make your strategy happen and boost your company’s performance
Successfully implement an operating model and organization design initiative with our simple and comprehensive 7-phase approach
-(I) Carry out your business case for change: (1) Situation, key challenge and proposed solution, (2) Project objectives and key performance indicators (KPIs), (3) Project scope, approach and team, (4) Key activities and deliverables, (5) Strategic alignment, (6) Value: project initial investment, project costs, additional revenue generated, cost savings, cash flows and net present value, (7) Ease of implementation
-(II) Define your operating model and organization design: (1) Capability management, (2) Structure and governance, (3) Culture, (4) Talent management, (5) Processes, (6) Technology, (6) Culture
-(III) List your potential initiatives for each pillar
-(IV) Create your business cases and financial models to assess potential initiatives
-(V) Prioritize, plan and implement your projects: (1) Project prioritization, (2) Business roadmap, (3) Governance, (4) Dashboards, (5) Project implementation: agile methodology, design thinking and traditional methodology, (6) Continuous improvement (7) Post projects evaluation and lessons learnt, (8) Post program evaluation and lessons learnt
-(VI) Define and implement your change management strategy and internal communication strategy: (1) Change management strategy, (2) Change management plans, (3) Implementation, tracking and progress management, (4) Effective communication
-(VII) Engage your stakeholders effectively: (1) Stakeholder analysis, (2) Stakeholder engagement strategy, (3) Stakeholder engagement detailed plan
Critical Components of Effective Change ManagementChazey Partners
Regardless of where your organization may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Knowledge Group is the MENA region’s leading professional services firm, providing highly- effective and customized solutions in training and development, consulting, outsourcing and special projects.
Our comprehensive portfolio has been created to fully support clients in both the public and private sectors, underwritten by the expertise and industry experience of our experts and staff.
Our expertise is augmented by a select group of leading international consulting and training & development partners and experts, allowing
our clients to benefit from wide-ranging, global specialist knowledge.
Joining NPAworldwide - A split-fee recruiting network
For more than 50 years, NPAworldwide has been connecting independent global recruiting firms to facilitate split placements. NPAworldwide is the oldest recruiting network of its kind, with an international membership of recruiting firms located throughout Europe, Asia, Australia, Africa and the Americas.
Approach Talent Solutions (ATS), is the consulting arm of a 16 year old Executive Search Firm Approach International, led by Ms. Gauri Sarin. The core business of ATS is to provide value added services as Talent Management. ATS is led by Ms Gauri Sarin – XLRI Alumnus 1992 batch & holds certifications in Assessment tools as MBTI, DISC, and Facet 5.
ATS is strategic business partner of Consulting Tools UK, which provides and develops online HR assessment tools which are used by HR Professional, Hiring Managers, L & OD Consultants. Their tools and techniques cover 360-degree feedback; personality, career and occupational health assessment and surveys. They address critical issues from recruitment and selection, performance management and internal promotion to occupational health, coaching and mentoring, leadership and management development and team building and optimization.
These HR Tools are in two product lines
• The Facet Personality Assessment products
a) Complete personality assessment
b) Facet Audition
c) Team Scape
• The 360 Feedback products
a) Leader View 360
b) Performance 360
c) Custom 360
d) Emotional 360
e) Executive 360
f) Talent accelerator
This presentation, presented at the ASQ Calgary 2016 conference, shows how ASQ can support career transitions across different types of Quality roles and industries. It was intended to help mid-career Quality practitioners, and show the breadth and benefits of ASQ Certifications.
Training Intelligence: Secrets and Tips for Successful Learning Partnerships ...The HR Observer
Do you often face dilemma of which training and development partner to select? Are you frequently challenged with the effectiveness of the customisation of your L&D programmes? This session provides you with answers to these questions. Training Intelligence refers to the competencies associated with the development of executive training programmes as well as the main attributes of a unique partnership between HR departments and their L&D providers. In this session you will have the opportunity to get tips and insights on how creativity, innovation, empathy, cultural intelligence, inspiration, customer centricity and collaborative content development & co-branding will become the fundamental elements in developing and delivering successful in-house L&D programmes.
Dr Kostas Axarloglou, Associate Dean for Executive Education, ALBA Graduate Business School
DigiLEAF is a knowledge-based solutions provider specializing on Enterprise Quality Management and Information Technology Infrastructure and Governance. DIGILEAF offers training, audit and consulting as the primary service areas capturing the end-to-end roadmap of building a Quality Culture from conceptualization to execution of quality assurance, quality control, and deployment of organizational excellence methodologies. DIGILEAF prides itself in being vertically-strong in its chosen niche, in the wealth of industry experience it has and its capability to ENGAGE to its clients in the most unconventional, versatile and innovative way possible, giving the clients that delighted & worthwhile experience.
Readiness - Innovation Audit for Change Feb 2014 IntroductionAssentire Ltd
While you are paying attention to the business, it is easy for soft-spots to develop without anyone noticing, result: ‘Strategic Drift’.
Organisations need to Innovate their Product and Service offering, either organically and/or through M&A. Understand which parts of the organization are ready and where additional support needs to be considered, ‘forewarned is forearmed’.
Get another perspective on Risk Assessment for the organization regarding Readiness for Change and Innovation Potential.
Unattended soft-spots reduce customer value, resulting in the organization only following the market.
Address your soft-spots and be able to drive the market, setting the bar by which others are judged.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 4,000 hours of work. It summarizes our combined 100+ years of experience advising executive teams around the world. And it includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
This Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
The Operating Model and Organization Design Toolkit includes frameworks, tools, templates, tutorials, real-life examples, video training, and best practices to help you:
-Make your strategy happen and boost your company’s performance
Successfully implement an operating model and organization design initiative with our simple and comprehensive 7-phase approach
-(I) Carry out your business case for change: (1) Situation, key challenge and proposed solution, (2) Project objectives and key performance indicators (KPIs), (3) Project scope, approach and team, (4) Key activities and deliverables, (5) Strategic alignment, (6) Value: project initial investment, project costs, additional revenue generated, cost savings, cash flows and net present value, (7) Ease of implementation
-(II) Define your operating model and organization design: (1) Capability management, (2) Structure and governance, (3) Culture, (4) Talent management, (5) Processes, (6) Technology, (6) Culture
-(III) List your potential initiatives for each pillar
-(IV) Create your business cases and financial models to assess potential initiatives
-(V) Prioritize, plan and implement your projects: (1) Project prioritization, (2) Business roadmap, (3) Governance, (4) Dashboards, (5) Project implementation: agile methodology, design thinking and traditional methodology, (6) Continuous improvement (7) Post projects evaluation and lessons learnt, (8) Post program evaluation and lessons learnt
-(VI) Define and implement your change management strategy and internal communication strategy: (1) Change management strategy, (2) Change management plans, (3) Implementation, tracking and progress management, (4) Effective communication
-(VII) Engage your stakeholders effectively: (1) Stakeholder analysis, (2) Stakeholder engagement strategy, (3) Stakeholder engagement detailed plan
At Achieve Performance, We help you maximize the productivity of your human resources – the people who carry the real responsibility for your company’s reputation, relationships and performance.
We are aiming at increasing your efficiencies in processes and human resource utilization and help you build a more efficient high performing change capable workforce.
1. EUROPE
One Brand, One Active Network and Tools
to increase your revenue and / or your organization performance
2. Richard BEtt and Jean VAchon (Deceased October 21, 2015)
CO-FOUNDERS 2010
2
3. History of BEVA?
BEVA Global Management Inc. acquired these companies to represent various industry sectors
due to the Association with A Group of Companies. The Group of Companies are as follows:
•MCO Business Group Inc. is part and a Leader in Talent Management and specializes in Recruiting,
Career Transition, Outplacement, Retirement Planning, Executive Coaching, Leadership and Corporate
Training services. (1993) – Acquired by BEVA in October 2012
•SDGR Inc. is part of General Management, Business Improvements and Partnerships industry. (1993) –
Acquired by BEVA in October 2012
•ABET Technology Inc. is part of the IT Project Management and IT Solutions industry; (2000) acquired by
BEVA October 2012; and
•EDUCPRO Inc. is part of the Project Management Training and Mentoring industry; (2006) – acquired by
BEVA in 2011.
BEVA Global Management Inc. was established at the time to provide governance and direction for each
of these companies.
4. Who is BEVA now?
PARTNERSHIP OF TWO COMPANIES UNDER THE BEVA BRAND
• BEVA Global Management (Canada)
Strategy & organization / Management & HR / Project Management / Professional
Development
• BEVA Europe - Master Performance Solutions (France &
International)
Sales Development / Customer Relation Optimization / Structuring and formalization of
business processes / Recruitment and Team Management
5. BEVA Mission
One vision:
To be a leading international consulting and training company recognized for its high level
of expertise.
One mission:
To provide multidisciplinary services (consulting, training and support)and unique products
to increase efficiency for our clients.
Our values:
To select the best experts and introduce them to our clients to make a real difference.
6. BEVA Objectives
Objective 1:
Increase the number of BEVA Authorized Agents at the National and
International Level:
Currently in North America
•Atlantic Canada
•Ottawa (Head Office)
•Toronto Region
•Potential – Montreal, Winnipeg, Calgary, Edmonton and Vancouver
•Houston, Texas
Currently at International – Dallas, Haiti, Lyon, Guinea and Uganda
7. BEVA Objectives
Objective 2:
Increase the number of Associates and Consultants in our BEVA
network:
•130 consultants in North America
•60 in Europe and other countries
Including 50 consultants in France and in the Francophone world.
8. BEVA Objectives
Objective 3:
To continue being a business contributor to our valued clients in the
principal areas of managing a business:
• Strategic Planning & Organizational Capacity
• General Management & Human Resources
• Information Management /Information Technology
• Project, Program and Portfolio Management
• Sales and Client Relations
• Professional Development
BEVA consultants are experts in their field and are part of our BEVA Global Network.
10. Our Differences
• More than 20 years of experience in consulting and training.
• A multidisciplinary international network with over 200 expert consultants in various
disciplines.
• Specific Tools / Products:
• SysteoPlus®
• Solutions Master Performance®
• 360 Assesment
• Koan PM Assessment
• PM 360 Asssessment
• Professional Development Courses : English and French
• 6 different disciplines – Career Planning, Communications, Leadership,
Management/Supervisor, Professional Development and Project Management
• 125 training modules
11. Our Differences
BEVA® ACCREDITATION
Project Management Institute (PMI)
• Registered Consultant Program - RCP ®
• Registered Education Provider - REP ®
The RCP and REP logos are registered trademarks of the "Project Management Institute".
12. Our Differences
BEVA® Professionals
• Certified Coach
• Certified CPHIMS
• Certified Executive Coaches
• Certified Financial Planners
• Certified Human Resources Professional
• Certified in ITIL
• Certified Management Consultant
• Certified Master Performance
• Certified Professional Facilitator
• International Coach Federation
Associate Certified Coach
• Lawyers
• Medical Doctor (M.D.)
• Project Management Professionals
• Program Management Professionals
• And more….
13. Our Differences
BEVA® Experience
• Local, Provincial and Federal Governments
• Crown Corporations
• Educational
• Gas
• Health Sector
• High Tech
• International Organizations
• Major & Multinational Corporations
• Not-for-profit Organizations
• Private Corporations
14. What BEVA offers to businesses?
Expert Advice Tools Training
Management - Strategy and
Organization
SysteoPlus®
Management and Human Resources
Human Resources
Solutions Master Performance® Leadership, Personal & Professional
Development
IM / IT
360 Assessment Sales, Customer Relationship,
Communication
Project, Program and Portfolio
Koan PM Assessment & PM 360
Project and Program Management
Over 130 expert
consultants, trainers in North America
Over 15 years of
experience and successful
Work development
More than 125 unique
professional courses
16. Human Resources
The BEVA BUSINESS OFFER
What we offer in Human Resources?
The following are some of the HR services BEVA offers:
• Career Transition ( Outplacement)
• Executive Coaching
• Executive Recruiting
• Retirement Planning
• 360 Asssessment
• Classification
• Compensation
• Competency Based Management
• Retention/Succession
• Harassment, Employment Equity
• Respectful Workplace
• Group & Event Facilitation
17. IM / ITThe BEVA BUSINESS OFFER
What we offer in InformationManagement /
Information Technology?
BEVA has the expertise to assist organizations in selecting the proper
technology to be aligned with the business functions.
Whether you are looking to update your infrastructure,
implementing databases, or enhance your security you can rely on
BEVA to provide you with an affordable solution.
18. Management ConsultingThe BEVA BUSINESS OFFER
What we offer in terms of Management Consulting?
• Facilitation
• Organizational Development and Capacity
• Public Sector Management
• Strategic Planning
• Project and Program Management
19. Project Management
The BEVA BUSINESS OFFER
What we offer in terms of Project Management?
BEVA Global Management is a PMI® Registered Consultant firm that
is a member of the Project Management Institute (PMI) Registered
Consultant Program (RCP)®.
• Project Management Audit
• Project / Program Management
• Project Management Office
• MS Project Server / Client Integration
21. Organizational Capacity Assesment in Project Management
Why SysteoPlus?
SysteoPlus® will benchmark your organization in terms of Project
Management and will provide you with a reference on which to build and
measure your increased efficiency.
• What are my projects ?
•Do I have the necessary (organizational structure, framework, resources,
financial system,..) to deliver projects successfully?
•Can we currently attain our business goals with the existing project management
system we have?
22. SysteoPlus®
SysteoPlus® allows:
•to benchmark your organizational capacity in terms of Project Management
and will provide you a reference on which to build and measure your
increased efficiency.
•to accurately target specific areas for improvement;
•to get a general view of an organization as a whole;
•validating its ability to carry out its projects.
Much more than just an operational quality assurance system, SysteoPlus®
encompasses all processes of an organization, puts into perspective their
interactions and makes them collectively effective.
Note : SysteoPlus® assessment is performed by a certified Project
Management Professional.
The BEVA BUSINESS OFFER
SysteoPlus ®
23. Master Performance
The BEVA BUSINESS OFFER
SIMPLE, EFFECTIVE OPERATIONAL …
The approach and Master Performance solutions are based on an original methodological approach to
customer relationship: MASTER System® is materialized by a set of tools that are distinguished by their
operability and ease of ownership.
They are implemented by certified expert consultants.
Easy to use, highly innovative, practical and operational, the Master Performance solutions are
validated by more than 10 years of successful implementations in all types of businesses and size.
They allow you to:
> Identify and model the best technical sales and management;
> Transmit them to your sales teams;
> Measure their performance on the field;
> Recruit, support and advance the progress of your sales team;
> Build customer loyalty and increase your revenues;
… To ensure that all players in sales and customer relationship do the right things at the right time, to
the right people …
24. Master Performance Tools
The BEVA BUSINESS OFFER
Why Master Performance ?
Are my teams aligned with our organization expectations ?
Referential® : identify the sales process and communications
Prefrerential® : determine the positioning of each actor
in the Customer Relationship
Differencial ® : identify areas of individual progress
Mastering® : monitor the progress for each person
Master Guide® : formalize and sustain good practices
Master Talents® : recruit the best objectively
Master Account Management® : do the right things at the right time with
the right people
25. Diagnostic Performance
Analyze your level of commercial performance
The DIAGNOSTIC Performance tool gives you the means to accurately assess
the strengths, areas of concern and areas for improvement in your
organization’s business performance.
It is the medium that promotes thorough reflection on the different registers
involved in your overall performance and enables the development of an
appropriate action plan.
The BEVA BUSINESS OFFER
26. Référentiel MASTER®
Defining expectations and key points to your
clients sales process
The Master REFERENTIAL refers to a given business customer
relationship (vendors, consultants, receptionists, customer service
…) the level of investment expected at each stage of the
relationship.
The PREFERENTIAL, allows each employee to express his work
preferences.
The DIFFÉRENTIAL establishes the comparison between both. It
illustrates for each actor, its postive or negative gaps according
the expected REFERENTAIL.
The BEVA BUSINESS OFFER
27. Mastering®
Pilot, accompany and advance individual and
collective performance
As a form of self-evaluation and / or co-assessment between an operational
actor and his manager, the MASTERING tool gives a factual, precise and
consistent vision of the level of adaptation of expected good practices in
attitudes towards the customers.
Objective: To identify the strengths, the areas for improvement and
implement the appropriate actions.
The BEVA BUSINESS OFFER
28. Guide Master de la Relation Client
Identify, formalise and share best practices
Built in collaboration with your client beginning with their best practices and
experiences, the Master Guide on Customer Relationship is the reference
tool for their commercial activity:
•Basic essential about the company, its products, its services;
•Key questions to ask clients and potential clients;
•Library of frequently encountered reactions and objections and mitigation
methods;
•Simulation of interviews for key situations
•Exchange Forum; and
•Strategic business information.
The BEVA BUSINESS OFFER
29. Master Talents®
Succeed with recruitment and integration of your
stakeholders
MASTER TALENTS® is based on the precise definition of the job and that of
the ideal candidate’s knowledge, skills and attitude.
For each received application and from the start of reading the resume, you
get a score that guides you through the candidates to prioritize … and those
to set aside.
After interviews, analysis grids give you additional scores and takes you –
objectively – towards or to the top candidates.
The BEVA BUSINESS OFFER
31. Extract from the Professional Training Catalogue
COMMUNICATION
Art of networking
How to manage stress
How to manage difficult people
Facilitation / managing a group / meetings
Intercultural communication
Public speaking
Extract
PROJECT MANAGEMENT
Risk Analsysis
How to prepare a project management plan
How to use collaborative tools to manage projects
Project Management – Leadership and
communications SALES AND CLIENT RELATIONS
Managing your team
Understanding your client culture
Creating dashboards for reporting
Managing prospects or clients objections
HUMAN RESOURCES
Recruiting and succeeding the integration of your stakeholders
Preparing and managing the replacement of a key
stakeholder
Creating and/or re-organizing towards a performing team
Career planning and establishing objectives
Pre-retirement training
MANAGEMENT / LEADERSHIP
Coaching in the workplace
Creating a culture of collaboration
Developing a performing Team
Professional and personal development
Developing your capacity to anticipate
Developing your creativity: wake up the creative
genuis in you
Time management and priorities