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Benchmark
Operations are composed of many different processes to fulfill customer needs and
requirements. The value chain is a higher-level view of those processes from a customer
view. In order to meet customer requirements like quality and cycle time, organizations
need to identify the value chain, subprocesses and measures needed to meet the customer
needs. Consider a process from an organization you are familiar with. In 500 words,
complete the following:Identify the steps in the high-level value chain required to fulfill the
customer requirements from beginning to end. From the high-level value chain steps,
identify the operational subprocesses. Identify those metrics that the organization should
monitor at both the value chain level and subprocess level. Based upon the process you
described above, if an organization needs to improve a process within the value chain, how
would you analyze the process and metrics to know that the process is not
workingExplain what steps the organization could take based upon your analysis for value
chain improvement.

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Benchmark.docx

  • 1. Benchmark Operations are composed of many different processes to fulfill customer needs and requirements. The value chain is a higher-level view of those processes from a customer view. In order to meet customer requirements like quality and cycle time, organizations need to identify the value chain, subprocesses and measures needed to meet the customer needs. Consider a process from an organization you are familiar with. In 500 words, complete the following:Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning to end. From the high-level value chain steps, identify the operational subprocesses. Identify those metrics that the organization should monitor at both the value chain level and subprocess level. Based upon the process you described above, if an organization needs to improve a process within the value chain, how would you analyze the process and metrics to know that the process is not workingExplain what steps the organization could take based upon your analysis for value chain improvement.