The document describes the customer journey for renting a car through various mobile apps. It shows the key steps a customer takes from searching for a rental, selecting options and booking a car, picking it up, using it, and returning it. The process is streamlined through mobile apps that allow customers to complete the entire rental process digitally including booking, payments, access to the car, damage reports, and invoices. Roadside assistance is also available through the apps if any issues arise during the rental.