Howard Simpson is seeking a role that provides daily challenges and opportunities for growth and development. He has over 20 years of experience in the insurance industry in claims analysis, quality assurance, and underwriting roles. His experience includes adjudicating disability claims, reviewing claims and identifying recommended actions, assisting with performance management, and building partnerships with clients. He has a diverse skill set and is able to work independently to make confident decisions while also mentoring others.

1. Howard A. Simpson, Jr.
13 White Birch Circle, Bloomfield, CT 06002
860.726.9663 (H), 860.205.9473 (C)
E-mail: Hsimpson2jr@yahoo.com
Objective
By utilizing my diverse skill set, I would like a role that allows fordaily challenges and opportunities
for continued growth, development and a sense of accomplishment while making a difference.
Professional Experience
The Hartford Life Insurance, Windsor, CT
January 2012 – March 2015 Disability Claims Analyst V
*Adjudicate claims for the Association Business underSRH while adhering to established guidelines.
*Review and analyze submitted claim information in a fair and objective manner.
*Demonstrate analytical and critical thinking skills
*Demonstrate the ability to make balanced decisions in situations where there are potential adverse
consequences.
*Demonstrate ability to influence others in order to reach a proper and constructive
conclusion.
*Multitask and balance multiple goals and priorities. Able to work in a
production environment.
*Work independently and make confident decisions.
*Investigate and correctly calculate otherincome benefits and maintain a financially accurate claim.
*Build strong partnerships with clients.
*Coach and mentor.
American General (AIG), Farmington, CT
July 2006 – January 2012 Quality Assurance Specialist
*Effectively review claims, and identify recommended actions.
*Demonstrate excellent written and verbal communication skills.
*Provide feedback to claim staff on specific claims and decisions.
*Assist with performance management by giving objective feedback.
*Maintain tracking system/database.
*Identify and communicate trends utilizing highly developed analytical skills.
*Compile quarterly reports for claims department.
*Developed and implemented audit tools for additional claim segments.
*Assist with special projects as needed,including participating on Appeals Committee and handling
appeals on an individual basis.
*Act as a mentor and provide guidance to Claim Managers.
June 2008 – July 2009 Large Group Disability Junior Underwriter
*Review, analyze and provide complete quotes for RFP’s received from Sales Force utilizing
underwriting principles for Disability and Life Insurance lines.
*Provide quotes for renewals.
*Communicate with Sales Force, Brokers and Agents via email, telephone as well as in-person.
IDR, Inc., Bloomfield, CT
November 2005 – March 2006 Business Analyst
*Assist with development and implementation of systemchanges and upgrades for use by
the Claims Dept.
*Help to identify issues and effective means of implementing workflow changes.
*Act as a resource for training or assistance once these changes are in-force.
*Assist in or take part in any special projects as needed.
November 2002 – March 2006 Quality Assurance Analyst

2. *Effectively review claim and outline recommended actions.
*Excellent written and verbal communication skills required. Ability to write multi-page
summaries and responses to complex claim matters.
*Ability to make balanced decisions in situations where there are conflicting positions.
*Accountable for proactive feedback to claim staff on specific claims and decisions.
*Assist with performance management by giving objective feedback.
*Maintain tracking system/database.
*Identify and communicate trends utilizing highly developed analytical skills.
*Compile quarterly reports for claim department.
*Assist with special projects as needed.
May 2000 – November 2002 Benefit Consultant II/Sr. (LTD)
*Utilize various resources to identify and evaluate claim information in a fair and
objective manner.
*Comfortable make balanced decisions in situations where there are potential adverse
consequences.
*Demonstrate ability to influence others in order to reach a proper and constructive
conclusion.
*Has the ability to work with others in a highly collaborative team environment.
*Ability to multitask and balance multiple goals and priorities. Able to work in a
production environment.
*Ability to build strong partnerships with clients.
*Ability to coach and mentor.
Aetna, Inc., Hartford, CT
Aetna USHealthcare
December 1997 – April 2000 Lead Disability Claims Analyst (LTD)
Aetna USHealthcare Disability Financial Analyst (LTD)
March 1997 – December 1997
*Processed and calculate financial adjustments as directed by claim analyst.
*Replied to inquiries from claimants regarding adjustments.
*Managed special projects from policyholder.
Aetna USHealthcare Customer Service Representative (LTD)
April 1996 – March 1997
Education Capitol Community College, Hartford, CT
January 1990 – June 1990
Northeastern University, Boston, MA
September 1988 – June 1989
Community Service Coach youth travel basketball team. Member of Marriage and
Youth ministries. Former 1st Vice-Chairperson of my church’s
Trustee Board.