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Becoming a Servant Leader
Leading from the Trenches
Sarah Dutkiewicz
Cleveland Tech Consulting, LLC
It is better to
lead from behind
and to put
others in front.
Nelson Mandela
Early Introduction to Leadership
Don’t Take Yourself
Too Seriously
Get Connected
This Photo by Unknown Author is licensed under CC BY-NC-ND
Leading from the Heart
Jack Kahl
• Over 30 years of entrepreneurial
experience
• Learned business guidance from
Sam Walton and also through
self-guidance
Check
your egos
at
the door
Jack Welch and
the 4E’s and 1 P
of Leadership
• Energy
• Energize
• Edge
• Execute
• Passion
This Photo by Unknown Author is licensed under CC BY-SA
Grow
leaders at
all levels
This Photo by Unknown Author is licensed under CC BY-NC-ND
Be more concerned with
your character than your
reputation, because your
character is what you really
are, while your reputation is
merely what others think
you are.
John Wooden
Credibility
Integrity
Core Values
This Photo by Unknown Author is licensed under CC BY
Creative Vision
This Photo by Unknown Author is licensed under CC BY-NC-ND
• Easy to understand
• Inspirational
• Motivational
Lessons
from the
Field
Adventures in
Servant
Leadership
One of the
greatest gifts
you can give
anybody is
the gift of
your honest
self.
- Fred Rogers
Listen!
This Photo by Unknown Author is licensed under CC BY-NC-SA
This Photo by Unknown Author is licensed under CC BY-SA
TRUST and RESPECT
Until burned
Command…
not demand
• Chief ______________ Officer
• President
• Vice President
• Tech Lead
• Manager
Empathy
People do not care how much
you know until they know how
much you care.
John C. Maxwell
Be Transparent
This Photo by Unknown Author is licensed under CC BY-NC
Benefits of the Trenches
Experience
Pain Points
Firsthand
https://xkcd.com/806/
Working Alongside, Building Trust
Ears to the Ground
The ear of the
leader must ring
with the voices of
the people.
Woodrow Wilson
Easier to get them what they
need
Staying Technical
Get into the Community
Have a Side Project
SQL Server
Contribute to Open Source
This Photo by Unknown Author is licensed under CC BY-NC-ND
Lunch-n-Learns
Progress doesn't
happen all at once; it's
a slow grind. But a
commitment to serving
as an agent of positive
change will bring us
one step closer.
Mitzi Miller
Any questions?
Continue the Discussion!
• What comments and thoughts do
you have about this presentation?
• What questions or thoughts do
you have about servant
leadership?
Join in the discussion at:
https://flipgrid.com/3cd79c

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Becoming a Servant Leader

Editor's Notes

  1. Born into a family of servant leadership… exposed early on.
  2. Words of advice from my mom….
  3. My dad was a paramedic for the city of Cleveland. As part of his career, he was involved with the union, as one of their founders and a longtime union leader. He dealt with paramedics, city politicians, state politicians, federal level people, and lobbyists. What I loved most about watching my dad is that he dealt with everyone the same way – as people. Ordinary people. Not treating them a certain way for their titles. My dad taught me that first and foremost people are their individuals, and while their title may seem to empower, it’s their actions that speak the truth.
  4. As a kid, I hated going out with my dad. Everywhere we went, he seemed to know *someone*. It was annoying that he would stop and talk with everyone. We wanted to go places and keep moving. Come on, dad. Keep moving. As I got older, I really appreciated why he stopped and talked to everyone and why he seemed to always know someone. Now, I’m the one who can’t take a few steps without someone knowing me. And I can only hope that when my boys get older that they appreciate why I am this way. For me, I’ve learned to become that person. Which ends up explaining why when I’m in a new place, I need to talk with everyone and get the lay of the land.
  5. Picture from: https://c1.staticflickr.com/1/23/35635683_3868784c96_z.jpg
  6. Energy – having high personal energy is important Energize – How do people feel after interacting with you? Edge – Can you make tough decisions without fear of being disliked? Some people have a hard time with this. But when I talk with them and find out they are parents, I remind them of “tough love” and how we as parents have to do this with our kids as well. Execute – Can you deliver? Passion – If there’s passion about job goals, the 4 Es are held together easily for top performers.
  7. Head coach at UCLA, wizard of Westwood, 10 NCAA championships in 12 years Not just a coach, also a player and also into various topics including organizational leadership
  8. Picture: http://survivingtheworld.net/Lesson678.html
  9. Vuvuzelas
  10. Picture: https://www.flickr.com/photos/strangeloop2013/9850506636/sizes/l Story of being encouraged to present and how it led here
  11. Image source: https://www.flickr.com/photos/faelchon/15146022
  12. - 28th President of the US (1913-1921)
  13. Knowing what they do how they do things, it may be easier to figure out how to get them what they need in terms of tools, improved skills, or even time off Recently – telling my team to take off around the holidays
  14. More ears on what’s going on locally, can help business and self-development Go to user groups that you’re interested in that may not necessarily be a part of your day job – grow your skillset as well. Important as leaders to always be learning
  15. - Side projects are helpful for practicing skills and learning new ones, especially if you can’t apply them in the workforce yet
  16. The best of the past two slides: There’s a community there that will help you gain more visibility
  17. Nourish the stomach and the soul. A lot of important conversations can be had while out of the office and over a meal.