SlideShare a Scribd company logo
Roy Coppieters; Senior Manager
Maarten Smulders; Manager
Business Continuity & Crisis leadership team
You can’t manage a crisis
on your own
Agenda
• Introduction
• Recent evolutions
• What can we do?
• Conclusions
Recent evolutions
Mega trends
‘The’ organisation has evolved
A dynamic environment;
increasingly interconnected,
integrated, and interdependent
Crises have changed
• Large transboundary scale
• New and unplanned combinations
• Amplifier effects
• Increase of costs related to...
Changing role of vital actors
• A shift from a gov. controlled response to a society involved response
• Reduced capacity to prevent or mitigate risks in for society critical sectors such as
infrastructure and utilities.
• Demand towards transparency puts crisis management under constant pressure
(GDPR, social media, a.o.)
• The public is now highly emotionally involved and critical with the ability to easily
spread information
• Loss of self-reliance of employees (old-school alternatives have died out, new
alternatives have to be foreseen and trained)
What can we do?
A necessary evolution
Traditional vs new approach
Scenario based Capability & network based
Preparing for the known Preparing for the unknown
Internal AND external focus
• Acknowledge sectoral vulnerabilities
– ‘We all face the same challenges’
• Sectoral coordination and collaboration
– Public, finance & telecom sectors but recently also supply
chain
• Share expertise, experience and tools (compatibility)
• Plan and exercise together
From monitoring to managing your 3th parties
Crisis team(-up)
Rigid structure vs controlled chaos.
Activating the team is not the challenge...
• Methods and techniques for sense & meaning making
– Quick decision making methods
– Rapid risk assessments
– Timelining
• Use of specific expertise (Cyber, GDPR, …) on a strategic
level.
• Expertise in crisis management & leadership / PMO
• Compatibility
Focus your CMT resources
Outsourcing of certain crisis management activities
• Activation and notification
• Monitoring
• Community building
• Information management
• Brand protection
• External communication
• Specific skills (forensics, cyber, insurance, legal,...)
• Coordination & secretary role
No shift in responsibilities, but create room for innovation & flex
Crisis team(-up)
Need for a mature enterprise
resilience with integrated
capabilities.
Boost your enterprise immune
system and the ability to detect
and respond to change, not only
to survive but also to evolve.
Do we exercise in the right way?
• Do you use a predefined plan or do you exercise your
capabilities to think outside the box, to manage & coordinate
a chaotic structure, to use certain techniques?
• Dare to challenge your current approach & CMP and re-
educate the team on new insights.
• What is the latest innovation that has been brought in and
was exercised?
Do we exercise in the right way?
• Joint exercising (supplier, neighbour, sector, …)
• Off-site exercising
• How do you choose the right scenario?
Focus on the insights of this new evolution, think about a network…
Almost there!
Conclusion
• Managing a crisis requires more than a strong
CMT
• Take an outside view on your organization
• Finding the right expertise and support is a key
success factor
• Don’t hesitate to call for help!
THANK YOU
This presentation was delivered at a
BCI event
To find out more about upcoming
events please visit our website

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Bci NeBe conf 2017 thought provoking - you cant manage crisis on your own v2 - roy coppieters - maarten smulders sd

  • 1. Roy Coppieters; Senior Manager Maarten Smulders; Manager Business Continuity & Crisis leadership team You can’t manage a crisis on your own
  • 2. Agenda • Introduction • Recent evolutions • What can we do? • Conclusions
  • 5. ‘The’ organisation has evolved A dynamic environment; increasingly interconnected, integrated, and interdependent
  • 6. Crises have changed • Large transboundary scale • New and unplanned combinations • Amplifier effects • Increase of costs related to...
  • 7. Changing role of vital actors • A shift from a gov. controlled response to a society involved response • Reduced capacity to prevent or mitigate risks in for society critical sectors such as infrastructure and utilities. • Demand towards transparency puts crisis management under constant pressure (GDPR, social media, a.o.) • The public is now highly emotionally involved and critical with the ability to easily spread information • Loss of self-reliance of employees (old-school alternatives have died out, new alternatives have to be foreseen and trained)
  • 9. A necessary evolution Traditional vs new approach Scenario based Capability & network based Preparing for the known Preparing for the unknown
  • 10. Internal AND external focus • Acknowledge sectoral vulnerabilities – ‘We all face the same challenges’ • Sectoral coordination and collaboration – Public, finance & telecom sectors but recently also supply chain • Share expertise, experience and tools (compatibility) • Plan and exercise together From monitoring to managing your 3th parties
  • 11. Crisis team(-up) Rigid structure vs controlled chaos. Activating the team is not the challenge... • Methods and techniques for sense & meaning making – Quick decision making methods – Rapid risk assessments – Timelining • Use of specific expertise (Cyber, GDPR, …) on a strategic level. • Expertise in crisis management & leadership / PMO • Compatibility
  • 12. Focus your CMT resources Outsourcing of certain crisis management activities • Activation and notification • Monitoring • Community building • Information management • Brand protection • External communication • Specific skills (forensics, cyber, insurance, legal,...) • Coordination & secretary role No shift in responsibilities, but create room for innovation & flex
  • 13. Crisis team(-up) Need for a mature enterprise resilience with integrated capabilities. Boost your enterprise immune system and the ability to detect and respond to change, not only to survive but also to evolve.
  • 14. Do we exercise in the right way? • Do you use a predefined plan or do you exercise your capabilities to think outside the box, to manage & coordinate a chaotic structure, to use certain techniques? • Dare to challenge your current approach & CMP and re- educate the team on new insights. • What is the latest innovation that has been brought in and was exercised?
  • 15. Do we exercise in the right way? • Joint exercising (supplier, neighbour, sector, …) • Off-site exercising • How do you choose the right scenario? Focus on the insights of this new evolution, think about a network…
  • 17. Conclusion • Managing a crisis requires more than a strong CMT • Take an outside view on your organization • Finding the right expertise and support is a key success factor • Don’t hesitate to call for help!
  • 19. This presentation was delivered at a BCI event To find out more about upcoming events please visit our website