This is the presentation from Baxter Denney's presentation on Sales & Marketing Alignment at the Altamont Group's December 2011 "Total Customer Management" conference in San Francisco.
Digital Quarterly: eBay Share of revenue by business segment - Q3-2013Self Employed
eBay Share of revenue by business segment.
Digital Quarterly is series of highly profiled research analyses covering the leaders in the digital economy like Google, Facebook, Apple, LinkedIn, Amazon, eBay and others.
Covering and analyzing recent developments related to product innovation, competitive strategies, financial performance, key performance indicators and metrics, acquisitions & investments as well as alliances and partnerships.
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Baxter’s unique robot. Its robot is much easier to teach than is other robots because of its force feedback sensors and the easy motion of their arms. These sensors also cause Baxter’s robots to stop when they feel resistance and thus are much safer than are other robots and do not require protective screening. Baxter’s robots are also lighter and cheaper. We recommend that Baxter target high mix parts fabrication and assembly and the external development of new end-effectors that can broaden the market for Baxter’s robots.
ITSM the John Lewis Way, by Simon Skelton - Service Desk & IT Support ShowSimon Skelton
This presentation was given by Simon Skelton on 24th April 2013 at the Service Desk & IT Support Show.
"The John Lewis Partnership is renowned for its customer service excellence, but until recently its IT Service Management relied on ‘heroic’ staff rather than smart technology and processes. This presentation explains how John Lewis is modernising its IT service and support by following the lead of its businesses, and covers system selection and consolidation, and making social and peer-to-peer support work"
A short introduction into HEAT Software for tracking customer serviceTim Wilmot
A presentation on the HEAT Service and Support application from Wizard Systems to track service calls and anything customer service. Integrates with other systems, the web, email etc. Over 250 Management Reports. Built in escalation processes to track your SLAs
Digital Quarterly: eBay Share of revenue by business segment - Q3-2013Self Employed
eBay Share of revenue by business segment.
Digital Quarterly is series of highly profiled research analyses covering the leaders in the digital economy like Google, Facebook, Apple, LinkedIn, Amazon, eBay and others.
Covering and analyzing recent developments related to product innovation, competitive strategies, financial performance, key performance indicators and metrics, acquisitions & investments as well as alliances and partnerships.
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Baxter’s unique robot. Its robot is much easier to teach than is other robots because of its force feedback sensors and the easy motion of their arms. These sensors also cause Baxter’s robots to stop when they feel resistance and thus are much safer than are other robots and do not require protective screening. Baxter’s robots are also lighter and cheaper. We recommend that Baxter target high mix parts fabrication and assembly and the external development of new end-effectors that can broaden the market for Baxter’s robots.
ITSM the John Lewis Way, by Simon Skelton - Service Desk & IT Support ShowSimon Skelton
This presentation was given by Simon Skelton on 24th April 2013 at the Service Desk & IT Support Show.
"The John Lewis Partnership is renowned for its customer service excellence, but until recently its IT Service Management relied on ‘heroic’ staff rather than smart technology and processes. This presentation explains how John Lewis is modernising its IT service and support by following the lead of its businesses, and covers system selection and consolidation, and making social and peer-to-peer support work"
A short introduction into HEAT Software for tracking customer serviceTim Wilmot
A presentation on the HEAT Service and Support application from Wizard Systems to track service calls and anything customer service. Integrates with other systems, the web, email etc. Over 250 Management Reports. Built in escalation processes to track your SLAs
We at MetaOption LLC invite you to join us for advanced IT infrastructure management services. We are the leaders in the IT industry for serving advanced IT Solutions to our clients. We are serving innovative IT solutions & consultancy for more than 8 years to many leading enterprises running at very high levels. Our IT infrastructure management services package includes several innovative tools to manage and maintain your IT infrastructure assets for their profitable running.
How do you implement ITSM successfully?
Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming.
Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed!
Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145
Mobile Commerce: Why the User Experience MattersJanet Jaiswal
Presentation of how real-time customer experience management for mobile services enables companies to avoid costly business impact, negative ratings and brand risk. Results from the 2011 Harris Interactive survey on user reaction to their experience on mobile devices are also shown.
The adoption of Cloud Computing and SaaS based applications is reaching a tipping point as more and more companies are realizing the benefits of moving operations into The Cloud. It is time for finance and accounting professionals to identify and assess the value proposition of moving finance and accounting into The Cloud for their companies.
This presentation content includes current and emerging trends in in Cloud Computing and SaaS for finance, accounting and related functions: what they are, where they can be used, how companies are driving results by moving systems into the cloud. These insights come from seasoned practitioners and experts in Cloud Computing and SaaS based applications
Financial Statement Analysis & Projections.
Presented by: Mr. Ashraf Heleka, GOL Trainer
Socialize your Business, Maadi Public Library, Cairo, Egypt.
Organized by IRC, US-Embassy in Cairo
26 March, 2013
A systematic framework for implementing a leading digital marketing planning program including lessons learned from launching several product and services in the Internet, e-commerce and mobile industries.
Hi……...
Greeting of the Day,
This is Prasad from Vertis Technology Group
I hope you are doing well.
Vertis Technology Group is a leading provider of IT staffing, Solutions and Services. We are dedicated to helping organizations implement business and technology initiatives cost-effectively. The company’s unique hybrid business model and IT staffing, workforce optimization and smart shore (Domestic Outsourcing) services are adaptable and scalable to deliver proven business and technology professionals how, when and where needed.
We at MetaOption LLC invite you to join us for advanced IT infrastructure management services. We are the leaders in the IT industry for serving advanced IT Solutions to our clients. We are serving innovative IT solutions & consultancy for more than 8 years to many leading enterprises running at very high levels. Our IT infrastructure management services package includes several innovative tools to manage and maintain your IT infrastructure assets for their profitable running.
How do you implement ITSM successfully?
Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming.
Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed!
Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145
Mobile Commerce: Why the User Experience MattersJanet Jaiswal
Presentation of how real-time customer experience management for mobile services enables companies to avoid costly business impact, negative ratings and brand risk. Results from the 2011 Harris Interactive survey on user reaction to their experience on mobile devices are also shown.
The adoption of Cloud Computing and SaaS based applications is reaching a tipping point as more and more companies are realizing the benefits of moving operations into The Cloud. It is time for finance and accounting professionals to identify and assess the value proposition of moving finance and accounting into The Cloud for their companies.
This presentation content includes current and emerging trends in in Cloud Computing and SaaS for finance, accounting and related functions: what they are, where they can be used, how companies are driving results by moving systems into the cloud. These insights come from seasoned practitioners and experts in Cloud Computing and SaaS based applications
Financial Statement Analysis & Projections.
Presented by: Mr. Ashraf Heleka, GOL Trainer
Socialize your Business, Maadi Public Library, Cairo, Egypt.
Organized by IRC, US-Embassy in Cairo
26 March, 2013
A systematic framework for implementing a leading digital marketing planning program including lessons learned from launching several product and services in the Internet, e-commerce and mobile industries.
Hi……...
Greeting of the Day,
This is Prasad from Vertis Technology Group
I hope you are doing well.
Vertis Technology Group is a leading provider of IT staffing, Solutions and Services. We are dedicated to helping organizations implement business and technology initiatives cost-effectively. The company’s unique hybrid business model and IT staffing, workforce optimization and smart shore (Domestic Outsourcing) services are adaptable and scalable to deliver proven business and technology professionals how, when and where needed.
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HBR has an article titled “ending the war between sales & marketing” where they defined 4 stages: undefined, defined, aligned, and integrated.We felt we were in the “defined” bucket: we have rules for preventing disputes, share common language for leads, etc, and use meetings to clarify mutual expectationsTo get to “aligned” HBR suggests establishing regular meetings, define who should be consulted on which decisions, and create oppty’s for sales and marketing to collaborateThe major friction usually is economic, but can be cultural. Ours was the former, as you can tell from this slide.