Customer Elation Ppt Overview

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Customer Elation is a call center outsourcing company established in 1993 with headquarters in Minnesota and call centers in Hutchinson and Foley, Minnesota. They provide inbound/outbound call center services, email/web support, fulfillment, data entry, database/web hosting, reporting, and have over 400 seats of call center capacity with a team of experienced account managers, programmers, and call center representatives and industry-leading technology and security infrastructure.

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Customer Elation Capabilities © 2008 Customer Elation

Who is Customer Elation ,[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Customer Elation

Services We Provide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Customer Elation

Our Value Add ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Customer Elation

Technology & Security ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Customer Elation

Summary of our Infrastructure © 2008 Customer Elation

The Customer Elation Advantage ,[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Customer Elation

We are here to be your call center solution provider. © 2008 Customer Elation

Late in 2017, Mutual of Omaha began a cloud journey to modernize its legacy contact centers. Using Amazon Connect—supported by Amazon Lex, Amazon Polly, AWS Lambda, and Kibana, Accenture helped Mutual of Omaha improve customer engagement, developed self-service features using leading-edge speech recognition, and developed powerful analytics to continuously drive positive change. Mutual of Omaha plans to reduce TCO annually with Amazon Connect compared with its legacy solution. As of August 2018, three contact centers are live in Amazon Connect, with several more scheduled to go live in 2018. This session is brought to you by AWS partner, Accenture.

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