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Basics	
  for	
  Social	
  Media	
  Communica3on	
  
15th	
  July	
  2015	
  
Civic	
  Centre	
  Convent	
  Sant	
  Agus?,	
  
Barcelona	
  
hAp://conventagus3.com/	
  	
  
	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
We	
  work	
  with	
  people	
  
We	
  communicate	
  with	
  people	
  
We	
  share	
  ideas	
  with	
  people	
  
We	
  talk,	
  We	
  answer,	
  We	
  …	
  	
  
	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
What	
  is	
  Social	
  Media?	
  	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Social	
  Networks	
  
SNS	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
SNS	
  Primary	
  Framework	
  	
  
-­‐	
  Connect	
  people	
  
-­‐	
  Sharing	
  content	
  
-­‐	
  Curiosity…	
  Peep	
  into	
  the	
  life	
  of	
  the	
  others	
  
SNS	
  Secondary	
  Framework	
  	
  
-­‐	
  Connect	
  companies	
  and	
  projects	
  
-­‐	
  Sharing	
  interes3ng	
  content	
  	
  
-­‐	
  Massive	
  impact	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Social	
  Networks	
  
Personal	
  Use	
  
SNS	
  Private	
  use	
  	
   SNS	
  Secondary	
  use	
  
-­‐	
  Communicate	
  with	
  others	
  
-­‐	
  Find	
  informa3on	
  
-­‐	
  Procras3nate	
  
-­‐	
  Networking	
  
-­‐	
  Self	
  promote	
  
-­‐	
  Procras3nate	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Social	
  Networks	
  
Company/Organiza3on	
  Use	
  
SNS	
  Private	
  use	
  	
   SNS	
  Secondary	
  use	
  
-­‐	
  Increase	
  the	
  presence	
  in	
  the	
  SNS	
  
-­‐	
  Pres3ge	
  
-­‐	
  Connec3ons	
  
-­‐	
  A	
  change	
  in	
  the	
  strategy	
  of	
  the	
  
company	
  
-­‐	
  Talk	
  about	
  ouselves	
  and	
  talk	
  about	
  
we	
  like	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Sharing	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Sharing	
  
Lot	
  of	
  sharing	
  plaWorms	
  include	
  	
  
some	
  social	
  strategies	
  to	
  engage	
  
people.	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Publishing	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Publishing	
  
Lot	
  of	
  publishing	
  plaWorms	
  include	
  	
  
some	
  social	
  strategies	
  to	
  share	
  content.	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  
Create	
  a	
  Editorial	
  Line	
  	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  :	
  Create	
  a	
  Editorial	
  Line	
  	
  
The	
  purpose	
  of	
  an	
  editorial	
  line	
  is	
  to	
  create	
  a	
  clear	
  opinion/voice	
  
for	
  a	
  publica3on.	
  	
  
In	
  Social	
  Media	
  
The	
  purpose	
  of	
  an	
  editorial	
  line	
  is	
  to	
  create	
  a	
  clear	
  opinion/voice	
  
for	
  communica3on	
  in	
  a	
  mul3ple	
  channels	
  with	
  the	
  same	
  iden3ty.	
  	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  :	
  Create	
  a	
  Editorial	
  Line	
  	
  
The	
  point	
  is	
  to	
  make	
  it	
  easier	
  for	
  readers	
  to	
  an3cipate	
  
what	
  kind	
  of	
  content	
  they	
  will	
  find	
  in	
  your	
  
communica3on,	
  so	
  that	
  they	
  know	
  they	
  can	
  come	
  to	
  
you	
  for	
  a	
  certain	
  type	
  of	
  informa3on.	
  So	
  to	
  know	
  what	
  
our	
  own	
  editorial	
  line	
  is,	
  we	
  must	
  understand	
  who	
  our	
  
readers	
  are,	
  and	
  who	
  we	
  want	
  them	
  to	
  be.	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  :	
  Create	
  a	
  Editorial	
  Line	
  	
  
3	
  key	
  points	
  :	
  Audience,	
  Vision	
  and	
  Idea	
  
	
  
But	
  not	
  in	
  this	
  order	
  ☺	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  :	
  Create	
  a	
  Editorial	
  Line	
  	
  
Idea	
  
	
  
The	
  editorial	
  line	
  is	
  a	
  whole	
  company	
  strategy,	
  and	
  all	
  
team	
  is	
  involved.	
  	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  :	
  Create	
  a	
  Editorial	
  Line	
  	
  
Vision	
  
	
  
The	
  editorial	
  line	
  is	
  to	
  talk	
  about	
  us	
  and	
  to	
  talk	
  about	
  
we	
  like	
  from	
  others.	
  We	
  need	
  to	
  know	
  we	
  like.	
  
Talk	
  only	
  about	
  us	
  is	
  a	
  bad	
  way.	
  	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  :	
  Create	
  a	
  Editorial	
  Line	
  	
  
Audience	
  
	
  
We	
  need	
  answer	
  ques3ons…	
  
-­‐	
  Who’s	
  Reading	
  this?	
  
-­‐	
  What	
  is	
  this	
  target	
  audience	
  interested	
  in?	
  
-­‐	
  Where	
  is	
  your	
  audience?	
  
-­‐	
  When	
  do	
  They	
  Read?	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
1st	
  step	
  :	
  Create	
  a	
  Editorial	
  Line	
  	
  
Audience	
  
	
  
-­‐  People	
  we	
  know	
  
-­‐  People	
  we	
  want	
  to	
  know	
  
-­‐  People	
  we	
  connect	
  
-­‐  Companies,	
  friends,	
  collaborators	
  
-­‐  The	
  invisibles	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
2n	
  step	
  :	
  Users…	
  
We	
  need	
  to	
  know	
  
	
  
-­‐  Not	
  all	
  people	
  interact	
  in	
  SNS…	
  LURKERS	
  
-­‐  People	
  interact	
  but	
  only	
  for	
  our	
  interests…	
  
CONSUMERS	
  
-­‐  People	
  interact	
  and	
  share…	
  PROSUMERS	
  
	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
2n	
  step	
  :	
  Users…	
  
Our	
  posi3on	
  in	
  the	
  editorial	
  line	
  is	
  PROSUMERS.	
  
	
  
This	
  help	
  us	
  :	
  
-­‐  To	
  get	
  a	
  beAer	
  posi3on	
  in	
  SNS	
  
-­‐  To	
  measure	
  the	
  impact	
  
-­‐  To	
  get	
  pres3ge,	
  influen3al	
  role,	
  prescript	
  role	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
3rd	
  step	
  :	
  Language	
  
We	
  need	
  to	
  define	
  our	
  posi3on	
  in	
  the	
  editorial	
  line	
  
about	
  languages.	
  
	
  
That	
  is	
  complex	
  and	
  important	
  :	
  
-­‐  For	
  what	
  we	
  use	
  our	
  local	
  language	
  
-­‐  For	
  what	
  we	
  use	
  interna3onal	
  language	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
3rd	
  step	
  :	
  Language	
  
One	
  key	
  point	
  in	
  SNS	
  is	
  how	
  we	
  use	
  the	
  language.	
  
	
  
-­‐  Informal	
  ?	
  
-­‐  Technic	
  ?	
  
-­‐  Formal,	
  but	
  with	
  a	
  local	
  species	
  ?	
  
-­‐  …	
  cook	
  our	
  profile.	
  	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
3rd	
  step	
  :	
  Language	
  
One	
  key	
  point	
  in	
  SNS	
  is	
  how	
  we	
  use	
  the	
  language.	
  
	
  
We	
  need	
  to	
  know	
  how	
  others,	
  like	
  us,	
  use	
  the	
  
language.	
  
	
  
	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
3rd	
  step	
  :	
  Cooking	
  Language	
  
TwiAer	
  :	
  	
  short	
  messages	
  with	
  species	
  (pictures,	
  
videos,	
  links	
  to	
  websites,	
  hashtags…).	
  
Facebook	
  :	
  more	
  elaborate	
  messages	
  (pictures,	
  videos,	
  
links	
  to	
  websites,	
  hashtags…).	
  
	
  
We	
  need	
  to	
  adapt	
  our	
  editorial	
  line	
  to	
  different	
  
channels.	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
3rd	
  step	
  :	
  Cooking	
  Language	
  
The	
  importance	
  of	
  #	
  
	
  
#hashtags	
  connect	
  with	
  the	
  invisible	
  audience	
  
	
  
#hashtags	
  help	
  us	
  locate	
  projects	
  in	
  a	
  frame	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
4th	
  step	
  :	
  Bidirec3onal	
  communica3on	
  
The	
  SNS	
  have	
  the	
  dual	
  func3on	
  :	
  
	
  
-­‐  Communica3on	
  
-­‐  Conversa3on	
  
The	
  both	
  are	
  importants	
  
Basics	
  for	
  Social	
  Media	
  Communica3on	
  
Organiza3onal	
  3ps	
  
The	
  use	
  of	
  SNS	
  for	
  the	
  organiza3on	
  :	
  
	
  
-­‐  SNS	
  are	
  a	
  resource	
  intensive	
  
-­‐  Define	
  roles	
  of	
  workers	
  involved	
  in	
  communica3on	
  
-­‐  Define	
  3me,	
  intensity,	
  tempus,	
  research	
  
-­‐  We	
  need	
  to	
  find	
  in	
  our	
  team	
  the	
  beAer	
  skills	
  

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Basics on Social Media

  • 1. Basics  for  Social  Media  Communica3on   15th  July  2015   Civic  Centre  Convent  Sant  Agus?,   Barcelona   hAp://conventagus3.com/      
  • 2. Basics  for  Social  Media  Communica3on   We  work  with  people   We  communicate  with  people   We  share  ideas  with  people   We  talk,  We  answer,  We  …      
  • 3. Basics  for  Social  Media  Communica3on   What  is  Social  Media?    
  • 4. Basics  for  Social  Media  Communica3on  
  • 5. Basics  for  Social  Media  Communica3on  
  • 6. Basics  for  Social  Media  Communica3on   Social  Networks   SNS  
  • 7. Basics  for  Social  Media  Communica3on   SNS  Primary  Framework     -­‐  Connect  people   -­‐  Sharing  content   -­‐  Curiosity…  Peep  into  the  life  of  the  others   SNS  Secondary  Framework     -­‐  Connect  companies  and  projects   -­‐  Sharing  interes3ng  content     -­‐  Massive  impact  
  • 8. Basics  for  Social  Media  Communica3on   Social  Networks   Personal  Use   SNS  Private  use     SNS  Secondary  use   -­‐  Communicate  with  others   -­‐  Find  informa3on   -­‐  Procras3nate   -­‐  Networking   -­‐  Self  promote   -­‐  Procras3nate  
  • 9. Basics  for  Social  Media  Communica3on   Social  Networks   Company/Organiza3on  Use   SNS  Private  use     SNS  Secondary  use   -­‐  Increase  the  presence  in  the  SNS   -­‐  Pres3ge   -­‐  Connec3ons   -­‐  A  change  in  the  strategy  of  the   company   -­‐  Talk  about  ouselves  and  talk  about   we  like  
  • 10. Basics  for  Social  Media  Communica3on   Sharing  
  • 11. Basics  for  Social  Media  Communica3on   Sharing   Lot  of  sharing  plaWorms  include     some  social  strategies  to  engage   people.  
  • 12. Basics  for  Social  Media  Communica3on   Publishing  
  • 13. Basics  for  Social  Media  Communica3on   Publishing   Lot  of  publishing  plaWorms  include     some  social  strategies  to  share  content.  
  • 14. Basics  for  Social  Media  Communica3on  
  • 15. Basics  for  Social  Media  Communica3on   1st  step   Create  a  Editorial  Line    
  • 16. Basics  for  Social  Media  Communica3on   1st  step  :  Create  a  Editorial  Line     The  purpose  of  an  editorial  line  is  to  create  a  clear  opinion/voice   for  a  publica3on.     In  Social  Media   The  purpose  of  an  editorial  line  is  to  create  a  clear  opinion/voice   for  communica3on  in  a  mul3ple  channels  with  the  same  iden3ty.    
  • 17. Basics  for  Social  Media  Communica3on   1st  step  :  Create  a  Editorial  Line     The  point  is  to  make  it  easier  for  readers  to  an3cipate   what  kind  of  content  they  will  find  in  your   communica3on,  so  that  they  know  they  can  come  to   you  for  a  certain  type  of  informa3on.  So  to  know  what   our  own  editorial  line  is,  we  must  understand  who  our   readers  are,  and  who  we  want  them  to  be.  
  • 18. Basics  for  Social  Media  Communica3on   1st  step  :  Create  a  Editorial  Line     3  key  points  :  Audience,  Vision  and  Idea     But  not  in  this  order  ☺  
  • 19. Basics  for  Social  Media  Communica3on   1st  step  :  Create  a  Editorial  Line     Idea     The  editorial  line  is  a  whole  company  strategy,  and  all   team  is  involved.    
  • 20. Basics  for  Social  Media  Communica3on   1st  step  :  Create  a  Editorial  Line     Vision     The  editorial  line  is  to  talk  about  us  and  to  talk  about   we  like  from  others.  We  need  to  know  we  like.   Talk  only  about  us  is  a  bad  way.    
  • 21. Basics  for  Social  Media  Communica3on   1st  step  :  Create  a  Editorial  Line     Audience     We  need  answer  ques3ons…   -­‐  Who’s  Reading  this?   -­‐  What  is  this  target  audience  interested  in?   -­‐  Where  is  your  audience?   -­‐  When  do  They  Read?  
  • 22. Basics  for  Social  Media  Communica3on   1st  step  :  Create  a  Editorial  Line     Audience     -­‐  People  we  know   -­‐  People  we  want  to  know   -­‐  People  we  connect   -­‐  Companies,  friends,  collaborators   -­‐  The  invisibles  
  • 23. Basics  for  Social  Media  Communica3on   2n  step  :  Users…   We  need  to  know     -­‐  Not  all  people  interact  in  SNS…  LURKERS   -­‐  People  interact  but  only  for  our  interests…   CONSUMERS   -­‐  People  interact  and  share…  PROSUMERS    
  • 24. Basics  for  Social  Media  Communica3on   2n  step  :  Users…   Our  posi3on  in  the  editorial  line  is  PROSUMERS.     This  help  us  :   -­‐  To  get  a  beAer  posi3on  in  SNS   -­‐  To  measure  the  impact   -­‐  To  get  pres3ge,  influen3al  role,  prescript  role  
  • 25. Basics  for  Social  Media  Communica3on   3rd  step  :  Language   We  need  to  define  our  posi3on  in  the  editorial  line   about  languages.     That  is  complex  and  important  :   -­‐  For  what  we  use  our  local  language   -­‐  For  what  we  use  interna3onal  language  
  • 26. Basics  for  Social  Media  Communica3on   3rd  step  :  Language   One  key  point  in  SNS  is  how  we  use  the  language.     -­‐  Informal  ?   -­‐  Technic  ?   -­‐  Formal,  but  with  a  local  species  ?   -­‐  …  cook  our  profile.    
  • 27. Basics  for  Social  Media  Communica3on   3rd  step  :  Language   One  key  point  in  SNS  is  how  we  use  the  language.     We  need  to  know  how  others,  like  us,  use  the   language.      
  • 28. Basics  for  Social  Media  Communica3on   3rd  step  :  Cooking  Language   TwiAer  :    short  messages  with  species  (pictures,   videos,  links  to  websites,  hashtags…).   Facebook  :  more  elaborate  messages  (pictures,  videos,   links  to  websites,  hashtags…).     We  need  to  adapt  our  editorial  line  to  different   channels.  
  • 29. Basics  for  Social  Media  Communica3on   3rd  step  :  Cooking  Language   The  importance  of  #     #hashtags  connect  with  the  invisible  audience     #hashtags  help  us  locate  projects  in  a  frame  
  • 30. Basics  for  Social  Media  Communica3on   4th  step  :  Bidirec3onal  communica3on   The  SNS  have  the  dual  func3on  :     -­‐  Communica3on   -­‐  Conversa3on   The  both  are  importants  
  • 31. Basics  for  Social  Media  Communica3on   Organiza3onal  3ps   The  use  of  SNS  for  the  organiza3on  :     -­‐  SNS  are  a  resource  intensive   -­‐  Define  roles  of  workers  involved  in  communica3on   -­‐  Define  3me,  intensity,  tempus,  research   -­‐  We  need  to  find  in  our  team  the  beAer  skills