This slides will give you an outline on soft service business and the basic requirements to run successful soft service business.

1. BASIC REQUIREMENTS FOR
SOFT SERVICE BUSINESS
DEVELOPMENT
ENTRY LEVEL OUTLINE
SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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2. TYPES OF BUSINESS – SOFT SERVICES
 HOUSEKEEPING
 OFFICE SUPPORT SERVICE
 LANDSCAPE
 PEST CONTROL
 WASTE MANAGEMENT
 SECURITY SERVICE
 HEIGHT SOLUTION
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3. BUSINESS FLOW – SOFT SERVICE
 Soft service work flow is a depiction of a sequence of
operations. It describes the overall tasks, steps, people
involved, tools, input and output required for every step in a
business process.
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4. BUSINESS FLOW – SOFT SERVICE
TENDER RFP
SITE SURVEY
(SOW)
QUOTATION
KICKOFFSLASNAG REPORTHAND OVER
MOBILIZATION
SERVICE
DELIVERY
BILLING /
INVOICEING
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5. TENDER
 Tender usually refers to the process whereby governments,
private and financial institutions invite bids for large projects that
must be submitted within a finite deadline. The term also refers to
the process whereby shareholders submit their shares or
securities in response to a takeover offer.
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6. RFP – REQUEST FOR PROPOSAL
 A request for proposal (RFP) is a document that solicits proposal,
often made through a bidding process, by an agency or company
interested in procurement of a commodity, service, or valuable
asset, to potential suppliers to submit business proposals.
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7. SITE SURVEY
 A site survey is the examination of a location or spot in order to
obtain data or information. This information includes feasibility
reporting and estimation of cost and the time required to perform
a certain task. Site surveys are inspections of an area where work
is proposed, to gather information for a design or an estimate to
complete the initial tasks required for an outdoor activity. It can
determine a precise location, access, best orientation for the site
and the location of obstacles.
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8. QUOTATION
 A quotation is a document that a seller provides to a buyer to offer
goods or services at a stated price, under specified conditions. ...
Also known as quotes, sales quotes, or sales quotations,
quotations are used to let a potential buyer know how much their
goods or services will cost before they commit to the purchase.
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9. Soft services
Thank you
Sasikumar Natarajan
SHASI28KUMAR@GMAIL.COM
SASIKUMAR NATARAJAN
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