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 Two-way process of reaching mutual understanding, in
which participants not only exchange (encode-decode)
information, news, ideas and feelings but also create and
share meaning.
 In general, communication is a means of connecting
people or places.
 In business, it is a key function of management--an
organization cannot operate without communication
between levels, departments and employees.
 Necessary for planning
 Understanding each other
 Establishment of effective leadership
 Increases Efficiency
 Basis of Decision-making
 Smooth Working in workplace
 Motivation
 Co-ordination
 Anything which makes it difficult for
someone to do something.
 Obstacle in a workplace that prevent
effective exchange of ideas or thoughts.
Such barriers,
(1) status differences,
(2) gender differences,
(3) cultural differences,
(4) prejudices, and
(5) the organizational environment.
 PHYSICAL BARRIERS
 LANGUAGE BARRIERS
 PSYCHOLOGICAL BARRIERS
 ORGANIZATIONAL BARRIERS
 CROSS-CULTURAL BARRIERS
Noise
Time and Distance
Information
Overload
Different Languages
No Clarity in Speech
Using Jargons
LANGUAGE BARRIERS
 Attitude and opinions
 Emotions
 Status difference
 In attention
 Closed mind
 Fields of experience
CROSS CULTURAL BARRIERS
 Language
 Values
 Social Relation
 Concept of time
 Concept of space
 Gestures
Lack of communication policy
Authoritarian attitude of management
Poorly Defined Authority and Responsibility
Too Many Levels in Organization Structure
Insufficient Communication Training
Active listening
Select the appropriate channel for the
message
Make a special effort to understand each
other's perspective
Managers should practice
MBWA (management by walking around)
Barriers to communication

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Barriers to communication

  • 1.
  • 2.  Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning.  In general, communication is a means of connecting people or places.  In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees.
  • 3.  Necessary for planning  Understanding each other  Establishment of effective leadership  Increases Efficiency  Basis of Decision-making  Smooth Working in workplace  Motivation  Co-ordination
  • 4.  Anything which makes it difficult for someone to do something.  Obstacle in a workplace that prevent effective exchange of ideas or thoughts. Such barriers, (1) status differences, (2) gender differences, (3) cultural differences, (4) prejudices, and (5) the organizational environment.
  • 5.  PHYSICAL BARRIERS  LANGUAGE BARRIERS  PSYCHOLOGICAL BARRIERS  ORGANIZATIONAL BARRIERS  CROSS-CULTURAL BARRIERS
  • 7. Different Languages No Clarity in Speech Using Jargons LANGUAGE BARRIERS
  • 8.  Attitude and opinions  Emotions  Status difference  In attention  Closed mind  Fields of experience
  • 10.  Language  Values  Social Relation  Concept of time  Concept of space  Gestures
  • 11. Lack of communication policy Authoritarian attitude of management Poorly Defined Authority and Responsibility Too Many Levels in Organization Structure Insufficient Communication Training
  • 12. Active listening Select the appropriate channel for the message Make a special effort to understand each other's perspective Managers should practice MBWA (management by walking around)