1. 5/16/2015 Bank Of America Job ­ Customer Marketing Sales Specialist ­ Brea, CA ­ Start Date July 6th , Brea, CA, United States
http://careers.bankofamerica.com/job­detail/1500019640/united­states/us/customer­marketing­sales­specialist­brea­ca­start­date­july­6th 1/3
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Brea, CA, United States
Job number: 1500019640
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Job description
As a Bank of America Customer Marketing Sales Specialist, you are responsible for providing a seamless
delivery of the service experience while recognizing appropriate ways to deepen relationships (sales) with
each Customer. The vast majority of your time will be spent on the phone with our Customers answering and
resolving initial service inquiries, while making effective and smooth transitions into sales opportunities.
Examples of these opportunities include offering and completing balance transfers and cash deposits into
customers' checking accounts, as well as offering additional credit card products and services that add value
for our customers and deepen our relationship (sales) with the customer. You will be required to achieve
monthly sales objectives, and maintain high call quality standards, which will be measured in part by quality
listening and Customer survey results. The majority of your scorecard measurement is dependent upon your
sales success. Candidates have the ability to increase earning potential based on achieving and exceeding
monthly sales and service goals. Associates utilize relationship­building and problem resolution skills to
determine the most appropriate product and/or services (needs based sales)in each conversation, while
maintaining a high level of Customer Satisfaction. Successful candidates are goal­oriented, possess strong
communication and relationship­building skills, and are highly adaptable. Additionally, candidates must
possess the ability to navigate multiple computer applications while engaged in conversation with our
Customers.
Customer Marketing Sales Specialist - Brea, CA - Start Date
July 6th
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2. 5/16/2015 Bank Of America Job ­ Customer Marketing Sales Specialist ­ Brea, CA ­ Start Date July 6th , Brea, CA, United States
http://careers.bankofamerica.com/job­detail/1500019640/united­states/us/customer­marketing­sales­specialist­brea­ca­start­date­july­6th 2/3
Qualifications
Required Skills
One year of sales experience in a goal and/or commission oriented environment
Excellent oral communication skills
Ability to work effectively and efficiently and multi­task in a high call volume environment
Self­motivated and results­oriented
Excellent organizational skills
Strong decision making ability
Problem solving skills
Desired Skills
Previous call center experience
Computer skills
Banking/Financial Services experience
Telephone sales experience
Posting Date: 05/08/2015
Location: US­CA­Brea
Travel: No
Full / Part­time: Fulltime
Hours Per Week: 40.00
Shift: 2nd Shift
Weekly Schedule: Various Shifts including nights and weekends
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3. 5/16/2015 Bank Of America Job ­ Customer Marketing Sales Specialist ­ Brea, CA ­ Start Date July 6th , Brea, CA, United States
http://careers.bankofamerica.com/job­detail/1500019640/united­states/us/customer­marketing­sales­specialist­brea­ca­start­date­july­6th 3/3
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