This document contains a resume for Balachandran R, who has over 3 years of experience in supply chain management and project management. He has expertise implementing service catalogue projects on time and within budget while meeting stakeholder requirements. Some of his responsibilities include managing service requests, setting clear expectations, communicating project status, and ensuring key milestones are achieved. He is proficient with tools like Excel, Outlook, and project management software. His experience includes roles at Hewlett Packard Enterprise and Sutherland Global Services.

1. Balachandran R
Baskara Appartments | Plot # 29 | Sri Lakshmi Nagar |Urapakkam | Chennai – 603 211
+91-9094874318/+91-9884098084 | balachandranramasamy@gmail.com
Project Management Professional
An experienced professional 3.3 years of experience in Supply chain management.
Expertise in implementing “Service Catalogue” projects (planning, executing, controlling and closing
projects), delivering business value and meeting the expectations of stakeholder’s requirements.
Reliable, Cost-conscious,proven trackof successsupervising,and managing one or more multifaceted IT
projects with multiple deliverables and complex dependencies.
Professional Competencies
Project Management
 Understandingandanalyzingthe scope of the customerbyengagingthe deliveryteams.
 Assess the service requests issuesandidentifysolutionstomeetproductivity,qualityand
customergoals
 Managing service requestsandservice catalogue projectsacrossmultiple projectteams
includingtrackingresource bandwidthandforecastingfuture availabilityforscheduling
newprojects
 Guarantee the attainmentof keymilestonesbyproactivelytrackingmetrics
 Applyeffective projectmanagementmethodologiesandcontrol techniques in
implementingservicecatalogue requests
 Mitigate riskby identifying,escalatingandresolvingissuesacrossmultipledeliverygroups
and/orprojects while handlingservice requestsandservice catalogueprojects
Communicationand Goal Setting
 Maximize productivitybysettingclearexpectationsandproactivelycommunicating
projectstatus,issuesandriskstointernal stakeholdersandtopmanagement
 Draft and distribute projectobjectivesandtasksto the solutionsteam
 Negotiate successfullywithclients,staff andoutside vendors
 Nurture relationshipswithprojectsponsorsaswell asbusinessandITexecutives
Leadership
 Work withprojectteamand keystakeholderstodevisebestpracticesandcontinuous
improvementof projectdeliveryacrossthe enterprise

2.  Synchronize the effortsof majorinitiativesinvolvingmultiplegroupsanddepartments
 Escalate issuesandconcernsappropriately
 Consider,prioritize andbalance the competingneedsof diversestakeholders
Summaryof Work Experience
Response Manager (Business Ops Associate II (Individual Contributor)), Hewlett Packard
Enterprise
July2013 - Current,Chennai,TN
 Manage endto endNSSR processfrom receiptof a Projectrequest/ service request
throughproposal,approval anddelivery
 Manage endto end procurementprocessfromreceiptof arequest/service request
throughquote,approval anddelivery
 InitiatingRequestforQuote/RequirementGatheringFormwithsuppliers/Customers.
 Conductmeetingstounderstandthe requirementsof the project.
 ImplementandoperatesHPbestpractice intermsof standardsand processwithinNSSR.
 Identifiesandleveragesappropriatelyskilledresourcesforthe completionof service
requestproposals
 Deliversthe initial andfinal costestimate(quote) accordingtothe deliverablesrequested
by the customer
 Providesinputforthe requestsandreportsregularlyintermsof response times,open
requests,approvedrequests,keyissues,etc.
 Providesinputintoforecastingtoensure the effective handlingof service requestswithin
SLA targets.
 Work withclientmanager(s) toscope andqualifynew project/ service requests,prepare
proposalsandto sell HPcapability
 Ensuresthe solutionandbusinesscase issatisfactorilydefinedandacceptedbythe
customer
 Analyze non-standardservice requestsandHPproposalswhethercertainrequeststype
shouldbe orderable asstandardservice orrequest andtransitionsthese type of requests
 Use goodbusinessjudgmentinprioritizationof service requestsinline withbusiness
objectives andcontractual commitments.
 Implementationof BAU& service catalogue projectsbycoordinatingwiththe customer
and deliveryteams
 Coordinate withProjectManagerstomonitorthe successful deliveryof everyproject.
 Generatinginvoicesandmanagingthe invoicesof eachproject.
 Coordinate withCatalogteamandManage the Catalogorderswhenrequestedbythe
customer
 Buildseffectivelinkageswithinthe HPorganizationsandotheraccounts.

3.  Creatingweekly/monthly&Adhoc reportsand presentittothe leadershipteam.
 CreatingFinancial reportsforthe respective accountsona monthlybasis.
 Creatingpipeline presentationeverymonthandpresentthemtothe endcustomer.
 Workingexperience inmaturitymodelslike OMM.
Technical Support Executive – Sutherland Global Services
Oct 2012 - June 2013, Chennai,TN
 HandlingcallsbasedonSoftware andHardware relatedissuesinthe computer.
 All the Technical relatedissuesinthe computerscanbe resolved.
Projects:
Automation in Non-Standard Service Requests (NSSR):
Problem Statement:
 About65% of NSSRsinvolvesthe manual effortinmakingStatusChange inAldea&alsoin
requestassignmentstage.
 Thisimproves the overall TATinprocessingthe requestsandthe Total CustomerExperience/
Ease of DoingBusiness.
Goal:
 Automate the manual stepsinvolvedinrequestassignment&statusupdatesinAldea.
 To reduce the overall TATwiththe helpof implementingautomationacrossall the NSSR
accounts.
Action and outcomes:
 TransformNSSRfrom traditional tothe new style of ITservicesbyautomatingmanual steps
involvedinstatusupdate inAldea.
 Processhighvolumesof requestwithimprovedTAT.
 Implementingthe automationacrossall the NSSRaccounts.
 Reducingthe E2E TAT whichhelpedinimproving the overall NPSscores.
 Five headcountswasreducedasan outcome of the successful implementationof thisproject.
Fast Tracking in Non-Standard Service Requests (NSSR):
Problem Statement:
 From the requestswe receive20% of EventsupportNSSRshassame cost, price,deliverables
and assumptions.
 These type of NSSRsrequire manual workssuchas preparingfinancialdocumentslike Optimum
Lite and SOAR.
Goal:
 Move the EventsupportNSSRsto Fasttrack
 Reduce the manual workinvolvedinthe preparationof Financial documents
 Reduce the overall TATthat requiredtosubmitthese type of NSSRs.

4. Action and outcomes:
 EventsupportNSSRswas movedtoFast Track.
 QuickTAT in processingthe requests.
 Increasedcustomersatisfaction.
Tools
Excel ▪ Outlook ▪ PowerPoint ▪ Word
Adobe Acrobat ▪ Project Portfolio Management Centre
Aries Procurement Tool ▪ Aldea Project Request Management Tool
▪ Microsoft SharePoint ▪Sandy▪ Oracle ▪C & C++ ▪MATLAB ▪ORCAD ▪ Service Now
Aldea Project Request Management Tool:
 Internal tool used by HPE to manage requests and it acts as a repository for documents,
reporting, processes and templates and also provides Service Delivery information such
as project deliverables, metrics, and status.
Aries Procurement Tool:
 Aries is a self-registering tool which allows users to create and maintain requests for
service. Acts as a point of contact for the customer to provide Purchase order number
and request related documents.
Service Now:
 Service Now is an incident management tool which allows IT to capture incidents
through a self‑service portal, chat, email, phone, and incoming events and prioritize
them based on agreed service level targets
Certification
Name: Information Technology Infrastructure Library (ITIL)
Certificate number: 5671213.20528889
Certificate issuer: Exin
Education
Master in Business Administration (MBA), Madras University- Chennai
Specialized in Logistics and Supply Chain Management
Bachelor of Engineering, Anna University- Chennai
Specialized in Electronics and Communication