Our 'Digital Customer Engagement' program introduced Digi-Sampark, a 100% digital and contactless experience for customers comprising a mobile app, AI chatbot, CRM, and 24/7 digital communication. This provides a one-stop solution for best-in-class customer service. During the pandemic, the program thrived by enabling virtual health consultations, self-service access to policies and claims, and digitally servicing over 80% of customers. The mobile app provides 32+ services with 1M+ downloads and low latency. This resulted in high customer satisfaction scores and closing of all regulatory cases within 1 day.