CodeBaby is a global customer engagement technology company headquartered in Colorado Springs that provides intelligent virtual assistants, experience streams, and analytics to help companies improve customer experience. It works with clients to understand their goals and audiences in order to design customized virtual assistants and journeys. CodeBaby's solutions include conversational virtual assistants, wizards, and integrations with backend systems. It has expertise in industries like ecommerce, banking, healthcare, and more. The company follows a thorough process involving strategy, architecture, integration, testing, and launch to ensure project success.
DigitalsetGo is the best digital marketing agency in Dubai. No matter where you are, what size is your company, what industry you belong to, or what digital marketing service you need we are here to handle it with no less exceptionality.
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Boost your NPS in 30 days. Share your use cases with us: https://hubs.ly/H0NXCxL0
DigitalsetGo is the best digital marketing agency in Dubai. No matter where you are, what size is your company, what industry you belong to, or what digital marketing service you need we are here to handle it with no less exceptionality.
REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AIEnterprise Bot
Know how industry leaders are leveraging AI to improve
efficiencies, cut down costs and boost revenue.
With this whitepaper, we aim to help global enterprises recognize the power of cutting-edge conversational AI solutions in transforming their customer experience. Our next-gen digital assistant will help enterprises solve real business problems with greater ease and efficiency without losing the human touch.
Boost your NPS in 30 days. Share your use cases with us: https://hubs.ly/H0NXCxL0
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Luxembourg 2019 market pulse survey for insuranceAccenture BeLux
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This is the key finding of the 2019 Luxembourg Insurance Market Pulse Survey (MPS), the first of its kind in the country. Jointly developed by Accenture and Bâloise Luxembourg, it surveyed more than 1000 respondents on 25 questions across six categories, ranging from ‘Satisfaction’ to ‘Omni-channel Experience’.
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Your website today is the first impression of your business that your customers get. The website has no purpose except for being on their visiting card. The year 2020 has changed it; you now need to define a goal. For more details visit - https://www.csquaretech.com/top-10-reasons-why-your-website-needs-a-redesign-in-2021/
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Modernization and mobilization of existing interfaces, integration layers for mobilization of legacy web systems, immersive web experiences, AI and big data integration for smart responses, e commerce applications, the mobile web, native mobile applications and CRMs which manage custom consumer relationship cycles – At Pulp Strategy we design, develop, manage content and optimize performance for Large-Scale Distributed Systems across technology frame works and platforms.
Pulp Strategy creates technology solutions, platforms and products which are customized to client’s business needs and play a pivotal role in navigating consumer and Big Data journeys from strategy to implementation, delivering across all facets of stream processing, from designing for resilience and scale to working with Technology Consulting Experts who provide a thorough evaluation of project needs and available technology stacks, refine the project strategy roadmap, provide consumer insights and active engagement practice inputs before software prototyping and proof of concept.
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Today, using powerful data and digital content delivery tools, you can engage each customer coming to your website with a uniquely personalized experience, designed to quickly meet their individual needs and accelerate their journey to activation and conversion.
Join guest speaker Joe Stanhope, Principal Analyst at Forrester, Karen Wood, Sr. Director Product Marketing at Acquia, and Ken Lowenberg, Director of Digital Marketing, and Technology for Ameex Technologies (and former VP at the Epilepsy Foundation), as they discuss “Mapping the Journey to Full Customer Engagement.”
In this webinar you'll learn how to:
Identify your customer's current engagement levels and potential room for growth
Utilize the most powerful technologies available to expand stakeholder engagement
Understand your data and how to build strong data driven solutions that help you fuel your business growth
Use personalization to present a unique user environment
In recent years AI and ML capabilities have advanced exponentially, blurring the line between fantasy and reality, thus creating an unparalleled market opportunity for whoever can bring the technology to eager consumers.
Today there is an abundance of demand for more intelligent and human-like behavior and technology on the market, and now we have concrete ways to fill that demand. Everybody’s playing, but only some will strike it rich.
This edition is an exploration on how to incorporate AI to products and services in a very real and organic way. Dive in and let’s take a look!
If you are looking for an Agency who work with most customize need and with small or big budget for Online & Social media marketing, Online consultancy, Website & Mobile Application development, Website & Mobile Application revamp, Training, Ecommerce Management, Managing Amazon, Flipkart, JIOstore etc kind of 3rd Party Ecommerce Store then you are on right place. Watch this presentation and connect with us.
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Enhancing customer experience through Digital TransformationYASH Technologies
Is digital transformation only about digitizing existing services? It is much more than just that. Read more to understand the importance of digital core in today's era.
Luxembourg 2019 market pulse survey for insuranceAccenture BeLux
The Luxembourg insurance industry, often shackled by tradition, is on the precipice of change. It is now perfectly positioned to capitalize on an energized customer-base seeking greater affinity and new services.
This is the key finding of the 2019 Luxembourg Insurance Market Pulse Survey (MPS), the first of its kind in the country. Jointly developed by Accenture and Bâloise Luxembourg, it surveyed more than 1000 respondents on 25 questions across six categories, ranging from ‘Satisfaction’ to ‘Omni-channel Experience’.
Presentation for the Business Intelligence seminar hosted by Lowndes. The focus of this session was about unpacking what digital customer experience is, how digital transformation isn't as terrifying as portrayed, and frameworks for bringing digital transformation to life in any organisation - with a focus on human centred design.
Your website today is the first impression of your business that your customers get. The website has no purpose except for being on their visiting card. The year 2020 has changed it; you now need to define a goal. For more details visit - https://www.csquaretech.com/top-10-reasons-why-your-website-needs-a-redesign-in-2021/
Presentation at 2013 ACORD LOMA Conference on moving insurance to a world of digital congress, from electronic apps to e-signatures, straight through processing, and image management. Presented in partnership with AXA Equitable's Nick Intrieri
Pulp Strategy’s unique niche is planning, deploying and optimizing scalable marketing programs which not just bring together our core capabilities of content development, marketing consultation, technology development and digital media but also our clients’ business ecosystem of channel partners, OEM’s and agencies in PR, print, and electronic media.
This owned and practiced capability led us to make strategic technology investments for our clients. It has given us the opportunity to create and sustain relationships with some of the biggest brands in the world and build an evolutionary culture of progress with high quality talent.
Modernization and mobilization of existing interfaces, integration layers for mobilization of legacy web systems, immersive web experiences, AI and big data integration for smart responses, e commerce applications, the mobile web, native mobile applications and CRMs which manage custom consumer relationship cycles – At Pulp Strategy we design, develop, manage content and optimize performance for Large-Scale Distributed Systems across technology frame works and platforms.
Pulp Strategy creates technology solutions, platforms and products which are customized to client’s business needs and play a pivotal role in navigating consumer and Big Data journeys from strategy to implementation, delivering across all facets of stream processing, from designing for resilience and scale to working with Technology Consulting Experts who provide a thorough evaluation of project needs and available technology stacks, refine the project strategy roadmap, provide consumer insights and active engagement practice inputs before software prototyping and proof of concept.
Driving Conversions Through Deep PersonalizationAcquia
Get our webinar to see how the use of Digital Experience technology data and marketing driven solutions can engage your customers to help them move along their path. We’ll be sharing an example of how Acquia Customer Data Platform and Acquia Personalization played a key role at the Epilepsy Foundation to both increase activity and grow donations.
Today, using powerful data and digital content delivery tools, you can engage each customer coming to your website with a uniquely personalized experience, designed to quickly meet their individual needs and accelerate their journey to activation and conversion.
Join guest speaker Joe Stanhope, Principal Analyst at Forrester, Karen Wood, Sr. Director Product Marketing at Acquia, and Ken Lowenberg, Director of Digital Marketing, and Technology for Ameex Technologies (and former VP at the Epilepsy Foundation), as they discuss “Mapping the Journey to Full Customer Engagement.”
In this webinar you'll learn how to:
Identify your customer's current engagement levels and potential room for growth
Utilize the most powerful technologies available to expand stakeholder engagement
Understand your data and how to build strong data driven solutions that help you fuel your business growth
Use personalization to present a unique user environment
In recent years AI and ML capabilities have advanced exponentially, blurring the line between fantasy and reality, thus creating an unparalleled market opportunity for whoever can bring the technology to eager consumers.
Today there is an abundance of demand for more intelligent and human-like behavior and technology on the market, and now we have concrete ways to fill that demand. Everybody’s playing, but only some will strike it rich.
This edition is an exploration on how to incorporate AI to products and services in a very real and organic way. Dive in and let’s take a look!
If you are looking for an Agency who work with most customize need and with small or big budget for Online & Social media marketing, Online consultancy, Website & Mobile Application development, Website & Mobile Application revamp, Training, Ecommerce Management, Managing Amazon, Flipkart, JIOstore etc kind of 3rd Party Ecommerce Store then you are on right place. Watch this presentation and connect with us.
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
Solo Backpacking Through Southern AfricaPaul Kuhne
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NYLA TV Media PressKit
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To Book Features/Sponsorship- Bookings@NewYorkLaMedia.Com
Mindtree's in-depth knowledge of digital technologies and domain expertise enables us to deliver comprehensive and cost effective digital solutions. Our services range from strategy, assessment, design, implementation, operation and support, assisting enterprises on their digital journey.
We are born digital and agile company. Since inception, we empowered customers around the world with digital first business development strategies. Our expert team of Business Analysts, Developers, and Industry experts built various digital tools to transform our customers' businesses to fit into 21 century standards.
Today our customers are located globally - North America, Europe, Asia, and Australia. While we believe in delivering excellent digital business tools to maximize our customers' business potentials, we focus on building long-term partnerships with them to reimagine their businesses through a digital lens.
What is digiature technology is all aboutdigiature123
Software & Website Development Company in Allahabad with 10 years experience in MLM Softwares, College Portal, Rd-Fd, Crowd Funding Softwares. We are determined in giving our customers more value for their money by keeping our cost low for Domain Registration & Hosting Services, Bulk Sms, Digital Marketing. When we are saying Low-cost that doesn't mean we compromise in the Quality of Our Services.
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Contact Centre in the cloud (CCaaS)
Chat Bot
Virtual Agent
Live Agent
AI Quality Management
Work Force Management
Voice of the Customer
Voice of the Employee
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Digital Enterprise Solution by Venture CareKumar Kanaujia
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Leniko Solutions - A Software Solutions ProviderLeniko Solutions
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5 importance of software development for your businessOprim Solutions
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We help clients succeed in a world increasingly digital
For a digital world, calls for digital business
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At CGI, we have a way to help you solve this challenge.
Get in touch at mario.de.luca@cgi.com
2. 2
About CodeBaby
CodeBaby Corporation, headquartered in Colorado Springs, Colorado with engineering
offices in Edmonton, Canada is a global customer engagement technology company.
Originally founded in 2001, by two Canadian physicians turned gaming entrepreneurs,
the company started selling its eLearning, 3D animation software CodeBaby Studio to
global Fortune 500 companies, educational institutions, and governmental
organizations. Taking the research and best practice methods from the learning and
development space and marrying them with online self-service expertise, it launched
its customer engagement solutions in 2008. Since then, its vertical expertise has
expanded from eCommerce, business services, banking and diversified financials to
healthcare.
The CodeBaby Engagement Factor
Engagement is a term one hears ubiquitously in the context of an online customer
experience. So what does that mean when combined with CodeBaby? Simply said,
CodeBaby helps companies engage their consumers when it matters most. By adding
effective decision support in the form of 3D virtual assistants, wizards, and forms, we
meet the customer when and how they choose. Rather than searching for help or
information, we bring it to them--enhancing your current self-service model.
In more detail, we take a thorough look at your online strategy to help you define your
pain points and determine the best way forward. Sometimes this involves asking the
tough questions and conducting thorough surveys and analyses to find out if your
current objectives align with what the data shows. Will branding and higher level
engagement suffice or is something more complex such as help with enrollment,
applications, or challenging online decisions necessary? Does your current site or
application have the capabilities you need or could we create something to meet your
objectives?
Our role is to engage with you to answer these questions. Through careful analysis of
your audience, goals, content, and organizational culture, we can create that
experience which uniquely reflects your brand and appeals to your customer base.
Once we have agreed upon the way forward, that’s where the real magic happens.
Through a combination of our second to none 3D intelligent virtual assistants, decision
support tools, and mapping capabilities we will help you improve online completion
rates, get higher customer satisfaction scores, and lower your operating costs.
!
3. 3
Key Technological Capabilities
Forrester Research has named CodeBaby a leading virtual assistant technology
provider while Gartner has categorized our solution as the most advanced virtual
assistant technology available. Gartner has said that a “great virtual assistant should
offer more than just search; it should enrich the quality of customer experience and
assist the customer through the online interaction.” The totality of our solution reflects
this philosophy. We combine our cutting-edge virtual assistants with tools, analytics,
and mobile capabilities to enrich and enhance any online experience. The totality of
this solution is called the Customer Engagement Platform.
Intelligent Virtual Assistants
The virtual assistant carries the persona and the
intelligence driving the customer experience.
Studies show that an interactive virtual agent
which carries human-like intelligence and
emotions is more effective than a static 2D
image. CodeBaby Intelligent Virtual Assistants
use non-verbal cues such as a smile, a raised
eyebrow, or a wave of a hand that create a
sense of familiarity and trust.
In combination with these emotional
expressions, CIVA uses lip-sync technology that
can match virtually any language, appealing to
both your local and global audience. These
audio and visual enhancements create the
emotional connection necessary to differentiate
your organization, engage your customers, and
encourage self-service usage.
Experience Streams
Experience streams are a combination
of avatars, conversational scripts,
wizards, props, interactions, dialog
boxes, calls-to-action, and navigational
maps.
Based on our best practices and your
key performance indicators, we help
you design the customer journey that
delivers a consistent, educational
experience to drive desired behaviors.
4. 4
Dynamic APIs and Mashups
Our ability to integrate with your backend
systems and on page elements through
customizable APIs creates a seamless
experience for the end-user--providing
support and service without leaving the
page. Some examples are:
Escalation to Live Chat - Available within the
current channel and served up by the virtual
assistant when needed; user is returned to
their transaction when complete.
Callback - A full-service solution during peak
times; We transmit customer contact
information to your CRM and notify your
agent for a customer callback.
Email/Contact Form - Embedded at all times
or when prompted by the virtual assistant.
Knowledge Base – We can integrate within
an existing knowledge base or help you build
one.
Analytics
Use the power of CodeBaby Analytics to
track and measure related metrics. For
in-depth analysis, there are several detailed
reports - Clicks, Keys, Pages, and Videos.
The account management team in
partnership with your organization sets goals
and event metrics to adhere to KPI’s at the
time of provisioning. Weekly email alerts,
detailed monthly, and executive summaries
are included in the subscription.
5. 5
Mobile Optimization
Although research still identifies PCs as the
dominant form factor, over time, it’s expected
that tablets will erode this position to provide a
superior PC like experience.
As the only provider of a fully interactive 3D
intelligent virtual assistant on tablets, we have
the expertise to deliver the best consumer
experience possible.
Consumers typically use desktops and larger
tablets for more complex interactions and
decision-making events. Conversely, they use
handhelds for quicker interactions such as
location, alerts, and reminders. As we keep
that user behavior in mind in conjunction with
your website intelligence, the desktop and
larger tablet device users will receive the
complete online experience. The smaller
tablets and handhelds are provided a web-
app interface that makes speed and
convenience the priority.
iPad® 2-4, Air and major AndroidTM
devices are supported.
6. 6
Industry Expertise
Regardless of industry, we have the content knowledge and skills to deliver. We
have experience with numerous implementations in a wide variety of verticals and
applications that include customer service, eCommerce, financial services,
healthcare, health insurance, and hospitality.
Our technological capabilities combined with our staff expertise allow us to take best
practice models for iterative use within future implementations. We never stop
learning either by research, testing, or experience.
We have led implementations to:
! Educate: Build customer confidence by providing timely education via virtual
assistants and health library integration. Providing the right information, in
context, allows consumers to make confident choices in the buying process.
CodeBaby helps consumers self-educate and has proven to reduce call center
labor by up to 33%.
! Guide: Evolve your platform into a lifestyle and behavior change tool when
your customers need additional guidance. Escorting your consumer through the
process greatly increases the likelihood of completion. Our clients have seen
process completion increases by as much as 98%.
! Navigate: Present omni-channel information, allowing your customers to
navigate without leaving the page. Engaging in ‘what-if’ scenarios or getting
advice along the way – without human interaction – gives consumers a full
understanding of their buying decisions and has shown increased engagement
of up to 76%.
! Convert: Design the experience to drive better behaviors, informed selection,
and increased engagement. With the right education, navigation, and guidance,
consumers are more likely to become your customers. Our clients have seen
20-30% increases in conversion rates, directly impacting their profitability and
business growth.
7. Introductions &
Kickoff: !
GoalSettingand
MeasuresofSuccess!
Go Live: !
Approvaland
Launch!!
Project Plan: !
FinalizeCharacter,
Metrics,andScript!
Architecture: !
BuildMap,Review,
Revise,QC,andWeb
Integration!
Creative
Production: !
AudioRecordingand
SceneAnimation!
7
Our Process to Ensure Your Success
8. 8
Project Kickoff
‣ Introduce project teams and define core team communications
‣ Review project background, goals and objectives
‣ Identify project strategic and tactical drivers
‣ Define client services requirements
Creative Strategy
‣ Review target audience and market
‣ Identify creative messaging
‣ Define character attributes
‣ Determine creative requirements
Project Architecture
‣ Build the project according to requirements and script
‣ Add all necessary project elements
‣ Ensure all features and functionality are complete
‣ Define custom code requirements
Web Integration
‣ Review custom code requirements
‣ Build custom code and resolve any site conflicts
‣ Test custom code and ensure all elements work properly
‣ Produce script tags
Quality Control
‣ Review the creative aspects
‣ Confirm backend logic
‣ Test technical elements
CodeBaby launch
‣ Evaluate the site visitor’s experience
‣ Receive final approval from stakeholders
‣ Turn the CodeBaby to ‘Live’