Uniqa Group, a leading insurance provider in Austria and Central/Eastern Europe, implemented Fintechos technology to transition from manual to a fully digital quote and binding process, resulting in a 70% reduction in sales cycle time and improved customer engagement. The digitization strategy enables seamless insurance policy sales remotely, enhances operational efficiency, and integrates various internal and broker systems. With a focus on customer-centric solutions, Uniqa aims to further innovate its product offerings and streamline operations as part of its digital transformation roadmap.

1. CUSTOMER: UNIQA GROUP
Digital Insurance Case Study - UNIQA Group fintechos.com
20.000 EMPLOYEES
WORLD-WIDE
5.2 BLN EURO
REVENUE IN 2018
UNIQA KEY FIGURES
DIGITAL INSURANCE CASE STUDY
UNIQA gains faster time-to-market and 70%
sales cycle time reduction with FintechOS
omnichannel technology.
UNIQA Group is one of the leading insurance groups in its
core markets - Austria and Central and Eastern Europe (CEE).
Within the group there are 40 companies in 18 countries and
around 20,000 employees, serving about 10 million
customers.
UNIQA Group operates on Romanian market since 2008
through UNIQA Asigurari (Insurance) and UNIQA Asigurari de
viata (Life Insurance). Nowadays, UNIQA is one of the
Romanian leaders in the general insurance market, providing
services to more than 470,000 customers, through a
complete portfolio of products that meet the customers'
needs and market trends.
UNIQA operates through 80 branches and agencies and
more than 650 employees. In addition, for better coverage
the company has developed an innovative franchise concept
– 15 UNIQAgent.
UNIQA - THE INSURANCE
INFLUENCER ENHANCING DIGITAL
CUSTOMER EXPERIENCE
18 COUNTRIES
WORLD-WIDE

2. A 100% DIGITAL QUOTE&BIND AND
UNDERWRITING PROCESS FOR
STANDARD PRODUCTS
Digital Insurance Case Study - UNIQA Group fintechos.com
CUSTOMER: UNIQA GROUP
INDUSTRY: INSURANCE
To deliver the best quality insurance services to its almost
half million clients, the company is constantly concerned to
develop integrated insurance products and solutions,
tailored to their customers current needs, also to a modern
and dynamic lifestyle.
UNIQA Asigurari became the first private equity company in
Romania in 2008, after the takeover of UNITA and becoming
a UNIQA Group member. UNIQA is delivering a wide variety
of insurance products not only to individuals – life&health,
household, motor&travel insurance policies, but also to
CUSTOMER BACKGROUND
UNIQA chose FintechOS as a preferred partner to re-design
their business models and all their products (household,
motor, travel, liability insurance) based on the disruptive and
innovative technology provided by FintechOS platform.
Using the FintechOS technology, the client gained a digitised
and automated the quote & bind and underwriting process
through an omnichannel, 100% integrated paperless
workflow. Sales agents are empowered to subscribe a policy
from any device within a single meeting with the customer,
re-shaping customer experience with a seamless journey
available across channels.
SOLUTION KEY RESULTS
To keep up with the digital trends, insurers also need to
innovate their processes and technology. 88% of insurance
companies consider critical the digital transformation journey
in the next 3-5 years for staying relevant to the market.
UNIQA’s challenge is to transition to a new stage: from
manual paper-based quote & bind and underwriting
processes to a 100% digital standard process and focus on
enhancing the quality of our customers’ experience.
Before FIntechOS solutions, all data was manually and
repeatedly input, which conducted to a lot of time spent on
redundant activities and to a long time-to-yes.
The underwriting approval flow was also manual and the
communication between internal departments and brokers
was mainly via email and phone without any traceability.
Pains as the lack of speed, integrated and automated daily
operations generated the urgent need for innovation and a
digital transformation roadmap to meet the customer’s
expectations and competition.
PROBLEM
70% REDUCTION OF SALES CYCLE TIME
70% REDUCED PROCESSING TIME
ENHANCED CUSTOMER ENGAGEMENT
companies both business insurance policies and for
employees.
The customer needed to:
• Enable an end-to-end digital sales platform.
• Integrate with multiple internal systems.
• Integrate with all brokers’ solutions.
• Decrease time-to-yes.
• Optimise operational cost.
• Streamline inter-department collaboration within the
quote & bind process.

3. The solution combines Product Factory, Business Rules
Engine and Risk Management modules, ensuring real-time
validation of product features, of pricing and underwriting
rules, as well as instant update of core systems and
performance analytics.
The major differentiator for UNIQA was the integration with
all their brokers’ systems proving automated decisions,
approvals and quotes and a streamlined commissioning
process. The solution also digitised a risk inspection
workflow that UNIQA is looking to extend in the future.
Transparent and automated approval processes
• FintechOS platform is sustaining UNIQA in speeding up
time-to-money and reducing effort/input by underwriters.
Modern end-to-end digital sales platform
• The digital sales platform eliminates manual input and
paper-based underwriting operations through automated
real-time processes and OCR technology.
• Agents can generate bulk insurance documents for
hundreds of customers.
• Customers can contract an insurance policy remotely in
minutes from any mobile device, without any risk or
complications.
PROJECT COVERAGE
FintechOS delivered UNIQA a key advantage in building new
partnerships and opening new sales channels. The project
was the starting point for a stronger long-term digital
partnership on multiple streams, part of the UNIQA digital
transformation roadmap.
The solution provided is friendly, intuitive and mobile
responsive, empowering both internal sales teams and
brokers to reap the benefits of speed and mobility. This, in
turn, facilitates BYOD (Bring-Your-Own-Device) policies that
reduce fixed assets and operational costs.
The quote & bind process is all digital and enabled by
technologies like OCR, process automation, paperless
document generation – all working together to provide a
simple and fast binding process, taking just a few minutes.
IMPLEMENTATION
LIDIA DRAGAN,
UNDERWRITING DIRECTOR, UNIQA
Digital Insurance Case Study - UNIQA Group fintechos.com
CUSTOMER: UNIQA GROUP
INDUSTRY: BANKING
“We constantly focus on solutions which
help us enhance the experience and
generate value for our customers, using
technology to improve efficiency with
FintechOS as partners. Looking at the
future, we see the underwriter taking the
lead of the solution offering process for the
customers. With FintechOS we manage
that for all our standard products the
underwriting expertise to be embedded in
the product features, the offer & issuing
process being 100% digital. As for the non-
standard products, the key lies within the
high quality of the end to end services we
offer to our customers. The underwriters
are responsible to deliver tailored made
solutions, embrace innovation as part of
their day to day business, making it not
easy, but enjoyable for the customers and
our partners to do business. FintechOS
solutions will be used in the near future to
support our underwrites, risk engineers
and partners (sales agents & brokers) to
adopt a customer centric model, to start
the offering process not from the product
but from the customer profile/type of
activity, thus being able to offer complete
and customized insurance solutions.”

4. UNIQA benefits of an enterprise engagement model gaining
scale economy and reducing its operational costs while
achieving a faster time-to-market and launching new
products, providing their customers new, exciting, easy and
transparent journeys.
UNIQA has a strategic roadmap to digitise within their
solution powered by FintechOS all the sales agents’ and
back office operations, and to extend innovation to other
products, such as liability and to other processes: risk
inspection.
• The sales cycle time was reduced from 20 minutes to 6
minutes, for household policies
• Processing time decreased by 70%, all data from field
agents being directly registered within the back-office
systems
• The solution is used by more than 400 direct sales
agents and broker partner managers
RESULTS
Customer: UNIQA GROUP
Industry: Insurance
Needs Expressed:
• Digitise products & processes.
• Boost sales productivity.
• Streamline inter-department collaboration.
• Increase operational efficiency.
• Integrate with all brokers’ solutions.
Benefits Realised:
• Significant decrease of sales cycle time.
• Omnichannel product operation management and insight.
• Increased organisational agility.
• Enhanced digital user experience.
PROJECT SUMMARY
For any additional inquiries, please
contact us at marketing@fintechos.com
Scan the code below, or visit fintechos.com,
to learn more about our low-code
omnichannel digital insurance platform.
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CUSTOMER: UNIQA GROUP
INDUSTRY: BANKING