- The document provides procedures and checklists for game day staff working Keiser University men's and women's basketball, volleyball, soccer, and general game day operations. - Game day staff are responsible for set up and operation of scoreboards, music, cameras, ticket taking, and court/field maintenance. They ensure teams have proper facilities and assist patrons. - Detailed procedures cover staff responsibilities for each sport, facility set up, timing of games, and operation of scoreboards and other equipment. Checklists outline equipment needed for each game.

1. KEISER UNIVERSITY
GAME DAY OPERATIONS
MANUAL

2. 1
Dear Game Day Staff Members:
A fan’s experience at Keiser University is based on the quality of customer service that is
provided. As a member of the Keiser University Game Day Staff, you play a key role in our fans’
impression of the Keiser athletic experience. You are often the only contact many of our fans have with
our department and it is important that we work together to create a memorable experience for our guests.
We have set several goals that pertain to Keiser University and our Game Day Staff. First, we aim
to ensure that each guest that attends a Keiser University Seahawks game has a safe and enjoyable
experience and wants to return. Second, we want to effectively and efficiently handle any special
concerns presented by a Keiser guest. Third, we want to foster a work environment that encourages open
and honest communication that will keep our staff involved and well informed. Fourth, we hope to create
a positive working relationship that supports staff creativity, initiative and team spirit. Finally, we aim to
provide our guests with a staff that is customer oriented, knowledgeable about our events and facilities
and both eager and willing to respond to the needs of our guests.
We will do our best to provide you with the information and tools necessary to help us achieve
our goals, starting with this employee handbook. We ask that you thoroughly read this handbook as it
includes specific information pertinent to game days. You will only perform your job to the level of the
effort that you put into it. Therefore,it is important that you do your part to become knowledgeable about
all aspects of game day operations in order to better serve our guests.
We ask that you consider your responsibility to the Athletic Department as you would any other
employer. Our Game Day Staff provide a vital service to all Keiser patrons so we ask that you make every
effort to accommodate your event work schedule. Also, please follow the guidelines provided in this
handbook regarding scheduling, change in availability and dress code.
On behalf of the entire Athletic Department at Keiser University, we thank you for your efforts to
ensure that each guest enjoys their visit to this great campus and University.
Thank you again for your dedication and effort.
KeiserUniversity Athletic Department

3. 2
GENERAL INSTRUCTIONS FOR ALL GAME DAY STAFF
Our guests are the most important people in our business. It is our goal to serve them with the
highest degree of courtesy and professionalism. Remember that 95% of our guests are great fans
who respect and enjoy the Keiser Seahawks traditions and our facilities.
Those guests are the easy ones to serve. Your challenge will be the other 5%. They may
not be very understanding or cooperative, so it may be up to you to make their experience at an
Keiser University event a positive one.
1. As a member of the Game Day Staff, you should be well informed regarding the
details of the event you are working. It is paramount that you observe what is happening around
your assigned area and be ready to assist our patrons.
2. Drinking alcohol of any kind is strictly prohibited while on duty. You are an employee
of the Keiser University, and as an employee, the following University policy applies:
“Keiser University is committed to maintaining a drug- and alcohol-free environment for its
students and employees in compliance with applicable state and federal laws. Students or
employees who violate federal or state laws concerning drugs or alcohol are subject to criminal
prosecution; those who violate University policies also are subject to institutional sanctions.”
3. The use of profane language (swearing, cursing, and use of obscenities) is not
appropriate when dealing with our guests.
4. If a fan is engaging in prohibited behavior, seek a supervisor as soon as possible before
the problem escalates.
5. Should you, as a Game Day Staff member have any questions or problems, you should
seek the assistance of your supervisor.

4. 3
EMPLOYMENT REQUIREMENTS
The diverse nature of each of our athletic events necessitates parking and event staff members to
perform a wide range of necessary duties. Because all staff members must be able to fill various
staffing positions, staff members must be able to:
 Stand for long periods of time and work a long day;
 Change work assignments on short notice;
 Communicate with event patrons and co-workers in a cordial and effective manner;
 Use good judgment and handle pressure at busy times.
REPORTING TO WORK
All employees must report on time for each game. Once you arrive on game day you will check-
in and get your assignment. You will be paid every two weeks on Friday. If you miss putting
your hours in, a form will be available in the Athletic Office.
DRESS CODE
All Game Day Staff are to wear their game day staff shirts amd khaki colored pants. Shorts can
be worn for outside events (Soccer and Baseball/Softball). We ask that you wear comfortable,
close toed shoes. You will be on your feet for long periods of time.
Key Contacts
Name Title Email Phone Number
NickDavidson Director of Athletics ndavidson@keiseruniversity.edu 561-681-7957
KrisSwogger Assistant Athletic Director kswogger@keiseruniversity.edu 561-478-5523
KevinDevrient Sports Information Director kdevrient@keiseruniversity.edu 561-681-7908
TeddyNowell Assistant Baseball Coach tnowell@keiseruniversity.edu 561-681-7982

5. 4
SLC Layout

6. 5
Volleyball Procedures
Game Day Personnel
 Scoreboard/Music Operator 1
 Librero Tracker 1
 Ball Boys/Girls 2
Responsibilities
ScoreBoard/Music Operator
o Scoreboard Start-Up
 Turn the Power Switch ON.
 At the Resume Game? Y/N prompt:
 Press <ENTER /YES> to resume the game where last shut off
 Team Score
 <SCORE +1> and <SCORE -1> increment and decrement the
team score.
 Sets Won
 <Fouls +1> increments the number of games won for the
respective team.
o Music
 Plug Music Box into floor
 Mic Check
 Play Team’s Warm-up music
 During game play music during timeouts
Ball Boys/Girls
o Shag balls during warm-ups
o Make sure there are 40 balls in the ball
baskets at the end of warmups
o Help set up baskets (2) for ball retrieval
Librero Tracker
o Keep track of substitutions
o Right server serving

7. 6
Volleyball Checklist
 Long Scorer’s Table
 Small Scorer’s Table (2)
 Bench Chairs (38)
 Scoreboard (1)
 Music Box (1)
 Microphone (1)
 Extension stands (4)
 Towels (4)
Court Set-Up
 Bench chairs (10) for both Home and Away Teams
 (2) Bench chairs behind Home and Away
 (6) Bench chairs for long Scorer’s Table
 (6) Bench chairs on oppositeside of court
 (2) Bench Chairs behind long Scorer’s Table
 Baskets Up (6)
 (2) Towels to Ball Boys/Girls
 (2) Towels for net

8. 7
Court Layout

9. 8
Timing Sheet Volleyball
Keiser vs. Warner
November 3, 2015 2:00pm
Countess de Hoernle Student Life Center
Time of Day Game Clock
12:30am 90:00 Game Clock Starts
1:00pm 60:00 – 19:00 Court available for shared warm-ups
1:30pm 30:00 Coin toss
1:41 – 1:45pm 19:00 – 15:00 Visiting team court
1:45 – 1:49pm 15:00 – 11:00 Home team court
1:49 – 1:54pm 11:00 – 6:00 Visiting team court
1:54 – 1:59pm 6:00 – 1:00 Home team court
1:59 – 2:00pm 1:00 – 0:00 PA Announcements
2:00pm 0:00 1. Anthem/ 2. Introductions/
Match begins
_________________________________________________________________
Intermission: 3 minutes between each set
10 minutes (between sets 2 & 3) for in conference games only
Timeouts are 1:15

10. 9
Men’s And Women’s Soccer Procedures
Game Day Personnel
 Scoreboard Operator 1
 Video Camera 1
 Ball Boy/Girl 4
Responsibilities
Scoreboard Operator
o Keep scoreof the game
o Relay substitutions to press box
Video Camera
o Record game
o Batteries are charged for both tablet and camera
Ball Boy/Girl
o Shag Balls during game
o If it goes in canal, wait till halftime or after the game
Soccer Checklist
 BroadcastGear
 Scoreboard with wire
 Speaker
 Microphone
 Hi-Pod Camera Stand
 Sony Camera with battery
 Hi-Pod Monitor and battery
 Extension cords
 Pinnies (4)
 Soccerballs (6)

11. 10
Soccer Timing Sheet
Keiser vs. SCAD
September 25, 2015 1:00pm
Arrigo Vecellio Soccer Field
Hrs to Game Time Event
2 hrs 11 am Clean Out Locker Rooms and Place Signs, Set-up Tables,
Set-up Scoreboard,
11/2 hrs 11:30 am Greet visiting Team, Set up Camera
1hr 12 pm Scoreboard Operator Report, Pregame Music Starts
½ hr 12:30 pm Ball Boys/Girls Report,
0 hrs 1pm Starting Line-ups, National Anthem and Game time
Halftime 15 minutes
End of Game Breakdown

12. 11
Keiser Men’s and Women’s Soccer
Keiser vs. SCAD
September 25, 2015 1:00 pm
Arrigo Vecellio Soccer Field
GAME CLOCK TIME OF DAY
60:00 12:00 pm Teams may begin warm-up
20:00 12:10 pm Captains and officials meet
15:00 12:15 pm Game Rosters submitted and exchanged
10:00 12:20 pm Horn will sound, teams to clear the field
PA’s and Welcome
8:00 12:52 pm Introductions “FIFA” Style
1. Visiting Team Starters (all to midfield, in front
of bench) and head coach.
2. Home Team Starters (all to midfield, in front of
bench) and head coach.
3. National Anthem
1:00 pm Game begins
______________________________________________________________________
Halftime: 15 Minutes

13. 12
Men’s and Women’s Basketball Procedures
Game Day Personnel
 Scoreboard Operator 1
 Music Operator 1
 Scorebook 1
 Baskets 2
 Game clock 1
 Shot clock 1
 Camera 1
 Tickets 2
 Visiting teams/rooms 1
Responsibilities
ScoreBoard Operator
o Keep scoreof the game
o Keep track of timeouts
o Keep track of possessionwith possession
arrows
o Player points and fouls(Women’s Basketball)
Music Operator
o Mic Check
o Play Team’s Warm-up music
o During game play music during timeouts
Baskets
o Mop floors in between timeouts or when both
teams are at the other end of the court.
Scorebook
o In charge of the Scorer’s table.
o Keep running scoreof game, who scored,
fouled, jump balls, and time outs.

14. 13
Shot Clock
o Change the amount of time on shot clock
when ball hits rim, a foul, or a kicked ball.
o 15 seconds if under 14 or under for kicked
ball.
Game clock
o Keep time of game. Start clock the moment
the ball is touched.
o Stop Clock when Ref blows whistle.
Camera
o Record the game using the joystick
Tickets
o Rip tickets for each entrant
Visiting Teams/rooms
o Put signs on doors for visiting teams
o When visiting team gets to facility escort
them to their locker room.
o At half time and after the game unlock locker
room for them.
Basket Ball Checklist
 Long Scorer’s Table
 Small Scorer’s Table (2)
 Bench Chairs (74)
 Scoreboard with shotclock and game clock (1)
 Music Box (1)
 Microphone (1)
 Extension stands (4)
 Mops with pads (2)
 Scorebook

15. 14
Scoreboard Checklist
 Plug scoreboard consolein to outlet located on the court floor.
 Flip power switch on back to on.
 Screen will say "Prev Code1101 Resume Game?" Select "Clear"
 Screen will then say :
o "Select Code:Code1101"
 Select "Enter"
 Screen will show the:
o default time (10:00.0)
o Home Score (H=0)
o Guest Score(G=0), and the Shot clock Time (:30).
Women's Basketball
 4 10 minute quarters
 1 full time out, 3 :30 second timeouts
 5 fouls double bonus
 Fouls reset each quarter
Men's Basketball
 2 20 minute periods
 4 full timeouts, 2 :30 second timeouts
 10 fouls double bonus
 Fouls Reset each half
BasketballKeys
Main Clock
 To set time press "Set Main Clock." Then select the desired time amount.
Example: 20:00.0

16. 15
Time Outs
 Press <Time Out> to display the number of full time outs remaining
 To accept the full time out and start the time out clock press "Yes."
 To decline the selection of a full time out press "No"
 Press <Time Out> a second time (or use the up and down arrow keys) to
display the number of partial time outs remaining.
 To accept the partial time out and start the time out clock press "Yes."
 To decline the selection of a partial time out press "No."
Edit Time Outs
 Press "Edit" followed "Time Out" by for the home or guest team to display
the current setting of full time outs.
 Enter the correctnumber of full time outs on the number pad and press
"Enter."
 After accepting or rejecting the number of full time outs, the number of
partial time outs is displayed. Enter the correctnumber of partial time outs
on the number pad and press "Enter."
Score
 Score+1, +2, +3, -1 The home and guest "Score+1","Score+2", and "Score
+3" keys are used to increment the team scoreand the "Score-1" key is used
to decrement the team score.
Team Fouls
 Press "Team Fouls +1" for the home or guest key to increment the number
of team fouls for the corresponding team. The number of team fouls stop
incrementing at the number of fouls configured for the 1-on-1 or 2-shot
bonus.

17. 16
Period Change
 Press "Period +1" followed by for the home or guest team to display the
period setting. Enter the correct period number on the number pad and press
"Enter."
Settings
The user can edit the following settings by selecting EDIT SETTINGS from the
Main Menu.
Number Of Periods
 The No. of Periods indicates whether the game consists of two halves or four
quarters Press <2> or <4> on the number pad to choosethe desired number
of periods.
Shot Clock
 This setting allows a shot clock to display tenths of a second (NBA shot
clocks only).
 Press to set ON or press to set OFF.
 If YES is selected, a promptwill ask to enter a value for when to show the
tenths.
 The tenths digit and a period will display when the shot time is below the set
value.
 Enter a value of <0> to <9> and press (use “0” for 10 seconds).
Team Fouls
 Enter the number of team fouls permitted before the 1-on-1 bonus applies on
the number pad and press "Enter."
 The home and guest team fouls stop incrementing at this number unless the
2-shot bonus is enabled.
 Enter zero to disable this feature.
 Enter the number of team fouls permitted before the 2-shot bonus applies on
the number pad and press "Enter."
 Enter zero to disable this feature.

18. 17
Side Panels
 Press Menu. Then press the down arrow three times.
 The screen will show Menu-Roster Select Home. Press Enter. Keep pressing
enter till the screen shows Menu-Home Edit Players. Then click enter.
 The screen will now show Menu-Home Player 01.
 Once Edit Players is selected, enter the jersey number for that player from
the official roster and press. The next player is shown on the LCD. Continue
entering the jersey numbers for up to 15 players. Press Enter to clear the in-
game stats for all players in the team roster.
 Repeat for Guest Roster.
 After inputting the guest roster, the screen will show Menu-Main Enter
Display Menu.
 Press Clear/No.
 When a player scores a point or fouls, the screen will ask you for who scored
or fouled.
 For single digits (1-9) start by entering a 0 in front of it. Ex. 01.

19. 18
Court Set-Up

20. 19

21. 20

22. 21
St. Thomas vs. Keiser University
Monday, December 15, 2015
Countess de Hoernle Student Life Center
7:05pm
Time of Day Game Clock Time to Tip
5:55:00pm 60:00:00 66:00:00 Star 60-minute clock
6:55:00pm 0:00 6:00 National Anthem
7:01:00pm -- 3:30 Teamsto Bench
-- Introductionof Starters
7:05:00pm -- 0:00 Tipoff
Half Time: Halftime will total 15 minutes
MediaTime Outs: Firstdeadball situationatthe 15 and10 minutesmark.
National AnthemProtocol: Whenthe horn soundsa 00:00, all playersandall coaches will line up
across the court on the free throwline directlyinfrontof theirbenchandface the flag.Followingthe
playingof the anthem,all playersandall coacheswill returntotheirbenchesforthe announcementof
startinglineups.

23. 22
PA Script
Before and during the game the PA announcer must read the NAIA Sportsmanship,
Arena Guidelines, National Anthem/Starting Lineups, and any in game announcements.
Please see attachment #1.

24. 23
Attachments

25. 24
Attachment #1
Pre-game Announcements:
PA#1- NAIA SPORTSMANSHIP
FANS, WELCOME TO THE KEISER UNIVERSITY COUNTESS DE HORNELE
STUDENT LIFE CENTER FOR TONIGHT’S BASKETBALL GAME. THE SUN
CONFERENCE PROMOTES GOOD SPORTING BEHAVIOR BY ITS STUDENT-ATHLETES,
COACHES AND FANS. WE REQUEST YOUR COOPERATION BY SUPPORTING THE
PARTICIPANTS AND OFFICIALS IN A POSITIVE MANNER. PROFANITY, RACIAL OR
SEXIST COMMENTS, OR OTHER INTIMIDATING ACTIONS DIRECTED AT OFFICIALS,
PLAYERS, COACHES OR TEAM REPRESENTATIVES WILL NOT BE TOLERATED, AND
ARE GROUNDS FOR REMOVAL FROM THE PREMISES. ALSO, THE THROWING OF ANY
OBJECTS ONTO THE PLAYING COURT IS PROHIBITED.
PA#2- ARENA GUIDELINES
DURING BREAKS IN THE ACTION BE SURE TO STOP BY THE SEAHAWK SPIRIT SHOP
AND CONCESSION STAND FOR ALL OF YOUR SEAHAWK APPAREL, FOOD, AND
REFRESHMENT NEEDS. THE CONCESSION STAND IS LOCATED IN THE LOBBY OF THE
ARENA. AND FANS, THE COUNTESS DE HORNELE STUDENT LIFE CENTER IS A SMOKE-
FREE AND TOBACCO FREE FACILITY. PLEASE BE COURTEOUS OF THOSE AROUND
YOU AND REFRAIN FROM SMOKING OR USING TOBACCO PRODUCTS WITHIN THE
ARENA. THANK YOU, AND ENJOY TONIGHT’S GAME.

26. 25
PA#3- NATIONAL ANTHEM
GOOD EVENING, LADIES AND GENTLEMEN, AND WELCOME TO TONIGHT’S
GAME FEATURING __________________________AND YOUR KEISER
UNIVERSITY SEAHAWKS!! KEISER UNIVERISTYAND THE NAIA ARE COMMITTED
TO MAINTAINING THE TRUE SPIRIT OF COMPETITION IN ATHLETICS. PLEASE
DO YOUR PART BY SHOWING RESPECT TO EVERY SPECTATOR, ATHLETE,
COACH, AND OFFICIAL INVOLVED IN TODAY’S CONTEST. AT THIS TIME WE ASK
THAT YOU STAND AND REMOVE YOUR HATS FOR THE PLAYING OF OUR
NATIONAL ANTHEM.
PA#4- TIP OFF
LADIES AND GENTLEMEN, WELCOME TO TODAY’S GAME FEATURING THE
_______________________AND YOUR KEISER SEAHAWKS!!

27. 26
STARTINGLINEUPS
HERE ARE THE STARTING LINE-UPS FOR BOTHTEAMS:
First for the VISITING __________
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
{Away Team Head Coach} is the Head Coach and the assistants are:
(Start Music)
And now MAKE SOME NOISE FOR YOUR KEISER UNIVERSITY SEAHAWK STARTERS!!
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
Starting at _____, a _’__” ________ from _________________________,
#___ _______________________________________________________.
{HOME Team Head Coach} is the Head Coach and the assistants are:
**MEDIA’S FOR ALL GAMES AT 15 MINUTE AND 10 MINUTE MARK OF 1ST AND 2ND
HALF
**FOR ALL REGULAR (FULL TIME OUTS AND 30 SECOND TIME OUTS) PLAY
MUSIC

28. 27
ROTATING ANNOUNCMENTS:
ANNOUNCEMENT 1-NEXT GAME:
FAN’S MAKE SURE YOU ARE BACK IN YOUR SEATS FOR THE SEAHAWKS NEXT
HOME GAME ON NOVEMEMBER 19TH AT 7PM. YOUR MEN’S BASKETBALL TEAM
WILL BE TAKING ON JOHNSON UNIVERSITY, AND WE WILL BE HONORING OUR
WOMEN’S GOLF 2015 NAIA NATIONAL CHAMPIONS DURING HALFTIME OF THE
GAME. MAKE SURE YOU ARE HERE TO SEE THE RING CEREMONY, AND TO
CHEER ON YOUR SEAHAWKS.
ANNOUNCEMENT 2:
FANS, BE SURE TO CHECK OUT K-U-SEAHAWKS.COM, THE OFFICIAL ATHLETIC
WEBSITE FOR KEISER ATHLETICS, TO GET UP-TO-DATE INFORMATION ON ALL
YOUR SEAHAWKS SPORTS TEAMS, SCORES AND STORIES. THAT’S K-U-
SEAHAWKS.COM
ANNOUNCEMENT 3:
FAN’S DON’T FORGET TO VISIT OUR CONCESSIONSTAND LOCATED IN THE SLC
LOBBY TO GET YOUR SEAHAWKS MERCHANDISE, SNACKS, AND REFRESHMENTS