B2H - Business to Human
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This document discusses the shift to a "B2H era" where business is focused on more personal human connections in a hyper-connected world driven by 4 mega trends: global connectivity, virtual reality, big data, and artificial intelligence. It argues that those who can make real human connections in a virtual world will succeed as new skills are required, including social and emotional intelligence, while automated jobs are replaced. The opportunity is to use technology to enhance customer experiences and build trust through knowledge and relationships.
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B2H - Business to Human
- 1. B2H Business to Human Anew framework for thriving in a hyper-connected world
- 2. Beyond B2B and B2C
- 5. Welcome to the B2H era! Business is personal… more than everbefore
- 6. 4 mega-trendsthat are redefining ourfuture
- 7. Global Connectivity Virtual Reality Big Data Artificial Intelligence
- 12. Another 3-4 billion people will come online in the next 5 years!
- 13. 46,2% 15-44 19,7% 45-64 7,9% 65+ source: UN, Dept. of Economic and Social Affairs, Population Division (2011). 26,1% 0-14 GlobalAge Groups
- 16. This generation thinks it is totallynormal to make VIRTUALhuman connections
- 17. Virtual Reality
- 18. The Clinton Global Initiative takesyou toAfrica
- 19. Will we sNll travel for business in 2025?
- 20. What will happen to office space?
- 21. Will we sNll need our devices?
- 22. What isyourVR strategy? Howwillyou earn a place in someone’svirtualworld?
- 25. The beginning of the end of work as we know it
- 26. AI is already stealing technical and knowledge jobs… …but it is far from making real human connecNons
- 27. However, many business are trying this…
- 29. Big Data
- 30. “The internet will soon disappear…” Eric Schmidt - CEO, Alphabet
- 32. Intelligence is not about what you know but how fast you can learn and adapt
- 34. The ability to process real-time information with artificial intelligence redefines power
- 35. Do you have the skills, systems, and the strategy to add value to your customers with real-time data?
- 36. What does all this mean forus?
- 37. Thosewho can make real HUMAN connections in aVIRTUALworldwillwin
- 39. HumanAutomated Marketing CustomerService Logistics IT Management Finance Human Resources CommunityManagement Research Sales & Business Development Levelofcompetitiveedge
- 40. HumanAutomated Levelofcompetitiveedge Marketing CustomerService Logistics IT Management Finance Human Resources CommunityManagement Research Sales & Business Development Keyareas for recruitment & training Jobs that require social skills and emotional intelligence
- 42. Knowledge will come naturally with technology. THE FOCUS WILL BE ON SOCIAL SKILLS
- 43. knowledge trust relationship relationship knowledge relationship knowledge trust relationship knowledge trust relationship knowledge trust Prospect zone Client zone Technologycan assist us in making surewe provide an addedvalue experience to each prospect orcustomer
- 44. The new race is about making real human connecNons in a virtual world
- 45. The biggest business and employment opportunityever!