bkash is a mobile banking service established in 2011 as a joint venture with BRAC Bank in Bangladesh. The document identifies several problems with bkash's services and provides recommendations for improvements. It suggests that bkash improve its server stability, decrease fees and commissions to attract more customers, make the help line free and available 24/7, introduce a money recovery system, and improve agent privacy, funding, and training to better serve customers. It also recommends bkash prioritize promoting its international money transfer services.

1. Identify problem with Solution
Presented by- Nasir Uddin
Subject Code-BUS-500

2.  Company Name:
 Category: Mobile Banking
 Company type: joint venture with BRAC
bank limited
 Established: July 21, 2011
 Current position: 1

3. to ensure access to a broader range of
financial services for the people of
Bangladesh. It has a special focus to serve
the low income masses of the country to
achieve broader financial inclusion by
providing services that are convenient,
affordable and reliable.

4. Mobile financing services mainly depend
on the technology so bKash need to
improve their server as early as possible
because some time the server down for one
or two hour.

5. bKash should decrease their service
charge, Agent’s commission and make
lower profit for getting more customers.

6. bkash help line service must be free
bkash help line must be open 24/7
People may make mistake to send
their money bKash must introduce
recovery system

7. bKash Agents should make some privacy
systems for making transactions with their
customers .

8. bKash should provide more money to the
agents for savings and agent should also keep
some amount of money in advance which will
help them to provide more services to their
customers.

9. bKash need to promote their service by doing
one to one marketing because of the complexity
of the service.
International remittance service of bKash is
not clear to everyone so that they need to
promote that service with high priority.