This document outlines the services provided by A&Z Residential Properties, a property management company located in Charlotte, NC. They offer full property management services including rental market analysis, marketing, tenant screening, lease agreements, rent collection, maintenance, and more. Their objective is to protect owners' investments and provide a sense of peace of mind. They aim to get properties rented quickly at fair market rates to qualified tenants. Their management fees range from 10% to 3% depending on the number of units owned.

1. A&Z residential Properties MANAGEMENTOur philosophy is to establish an exceptional customer experience, by providing exceptional service, while helping to create a sense of community and good will.

2. PASSION FOR EXCELLENCEOur Guiding PrinciplesThe standards we live by isloyalty to our clients and residents. We take pride in everything we do which is paramount, and important to A&Z Residential Properties Co. Inc. It is this attitude that has helped us evolve into a company of superior quality and flawless integrity that sees the challenges within the obstacles, while remaining fully committed to our principles.

3. Financial oversightManaging finances for properties takes experience and commitment when it comes to property management. We will assist in the preparation of a budget that includes annual operations budget as well as long-term budget for capital improvements and replacement reserves. We will collect homeowners dues, assessments, late fees and user fees, pay association invoices and much more.

4. Services to clients propertyWe are a full service Real Estate firm located in Charlotte. We offer full service Property Management Services. We will completely manage your rental property so that you don't have to!We offer online application and rental payments We have list off vendors to handle repairs for work order request.We offer an after hour call service to receive after hour emergency calls.

5. Services Our Services:Rental Market AnalysisComplete Marketing PlanPromotion To Qualified TenantsAgents To Show Your PropertyProperty Listed on MLS for Other Agents To Show Your PropertyBackground & Credit Screening Of Prospective Tenants

6. ServicesLease Negotiations, Preparations, Review, Execution, and EnforcementSecurity Deposit CollectionRent CollectionRegularly Scheduled Interior and Exterior InspectionsMaintenance ResolutionEmergency ContactsMonthly Account StatementsMonthly Checks Sent Directly To OwnerEvictionsWorking on website for web base access for tenants, and prospects to be able to go online and fill applications and pay rents online

7. Commitment to Owners & InvestorsOur Commitment To You:To Get Your Property Rented As Quickly As Possible, For Fair Market Value, To Paying Tenants.Our objective is to protect your investment Risk ManagementPerform bi-annual inspectionsProvide a piece of mind to owners , and taking out the headaches of owning an investment property

8. EducationReal Estate Broker license through Allen Tate School of Real Estate 2005 Charlotte, NC ARM designation; Course pursuit for CMP designation 2002 Institute of Real Estate Management, Braintree, MassachusettsUndergraduate Studies in Business Management 1991-1994University of Massachusetts, Boston, MassachusettsUndergraduate Studies in Business Administration 1985-1987Bay State Junior College, Boston, Massachusetts(Highlighted courses included: Accounting; Business Law; Business Management; Computer Operations)Massachusetts Real Estate Certification; Real Estate Sales person License 4/2003 Lee Institute Real Estate, Brookline, MassachusettsHCCP Certification 2004 Theo Pro Consulting, Inc., Los Angeles, California

9. Strengths Proven success as an independent contributor and team leader, including being recognized as Salesperson of the Quarter 1996 and consistently achieving130%-135% of sales goals.Working experience with systems and processes, such as Lawson, Winston, Wizard,Hap subsidies, HUD Manager, HUD Vouchers, Rent Roll, Section 8 (236 program),Tracs and Tax Credits.Effective interaction with business owners, contractors, custodial personnel, office staff,Property managers, residents and others on a wide-range of issues. Budget management, inventory control, project oversight, report preparation; and, other talentsNeeded to deliver results that meet and exceed competitive job expectations.

10. Experience11/01-11/04 “Property Manager”WINN Companies (Parmelee Court and Roxbury Corners Co-op), Boston, MassachusettsCurrent Responsibilities: Report to Regional Manager and Owners; Supervise day-to-day operations for two properties, Trouble-shoot resident issues and work closely with staff, to meet objectives (i.e.. meet on a weekly basis to coordinate daily weekly and monthly responsibilities), Conduct monthly Security meetings with the Community Task Force, to discuss security issues in the neighborhood, with other property managers and law enforcement agencies. Note: I have exceeded my NOI by 6-8% of annual budget ($1,800,000), by supervising monthly financials and decreasing delinquencies by 95%, and reducing monthly maintenance, utilities and capital expenditure

11. Experience 7/98-11/01 “Community Manager”Aimco Management (Concord Houses), Boston, Massachusetts Responsibilities Included: Reporting to Regional Property Manager and Business Owner, Managing custodial grounds, office and service personnel regarding all daily operations; Conducting daily physical inspections of property, Interviewing, hiring and mentoring of employees, Overseeing bookkeeping and budget management functions; Lead marketing and leasing of property, including development of sales techniques that are in compliance with the company and regulatory performance guidelines, Trouble-shooting resident issues and direct activities of appropriate staff, to ensure total satisfaction regarding problem-resolution

12. Management FeeOur fee is 10% for single family homes8% To owner’s of 2 to 5 units6% To owner’s of 6 to 15 units5% To owner’s of 15 to 50 units4 to 3% To owner’s of 50 units and above.

13. A&Z RESIDENTIAL PROPERTIES INC. P.O. BOX 480787 CHARLOTTE, NC 28269 CONTACT PHILLIP AUGUSTE CONTACT SEMEAN ZEGGAI 704-599-5907 /704-426-7985/704-4267993