DHRM

1. Accreditation Standards for
Hotels
In the Philippines

2. a certification issued by the Department to a
tourism enterprise that officially recognizes it
as having complied with the minimum
standards for the operation of tourism
facilities and services.
--Implementing Rules and Regulations of RA 9593

3. Department of tourism

4. Powers and function
• Formulate standards for tourism
establishments to ensure that facilities,
personnel and services are maintained in
accordance with acceptable local and
international norms.
• Promulgate rules and regulations to govern
the operations and activities of all persons,
firms, entities and establishments that cater
to tourists for accreditation with the DOT.

5. Why Are Tourism Standards Important?
BETTER CUSTOMER SERVICE

6. Why Are Tourism Standards Important?
BETTER CUSTOMER SERVICE

7. MANDATE
The DOT shall be the primary planning, programming, coordinating,
implementing and REGULATORY government agency in the development
and promotion of the tourism industry, both domestic and international,
in coordination with attached agencies and other government
instrumentalities.
OBJECTIVE
Maintain international standards of excellence in all tourism facilities and
services, and promote the country as a safe & wholesome tourist
destination
The Tourism Act of 2009
R.A. 9593

8. The Tourism Act of 2009
R.A. 9593
Section 14 - OFFICE OF TOURISM STANDARDS and REGULATION
 Establish a system of registration, information, linkage, and mutual
assistance among accredited tourism enterprises to enhance the value
of accreditation and improve the quality of service rendered by such
enterprises
 Evaluate tourism projects in accordance with standards and endorse
the same to appropriate government agency for availment of
incentives, and provide technical assistance to incentive-giving
institutions in the formulation of tourism incentives and the
administration of their functions
POWERS & FUNCTIONS

9. STANDARDS FOR ACCREDITATION
ACCOMMODATION FACILITIES
TRAVEL AND TOUR SERVICES
TOURISM RELATED ESTABLISHMENTS
 FRONTLINE AND TRANSPORT SERVICES
 MEDICAL TOURISM SERVICES
 ECOTOURISM PRODUCTS AND SERVICES
DOT ACCREDITATION CODES
(Existing)

10. Dot memorandum circular
2012-02
• Signed May 2, 2012 by the Tourism Secretary
Ramon Jimenez Jr.
• A point-based rating system based on
inventory, availability, condition and quality of
a specific facility as well as its service.

11. 5 levels of accommodation
standards

12. 1 star
• 25 percent to 40 percent achievement (251 to
400 points)
• These enterprises appeal to budget minded
travelers
• There is a limited range of facilities and
services

13. 2 star
• 40 percent to 55 percent achievement (401 to
550 points)
• these enterprises appeal to the tourists
seeking more than basic accommodation
• They offer expanded facilities and higher level
of comfort

14. 3 star
• 55 percent to 70 percent achievement (551 to
700 points)
• These enterprises offer a very good level of
accommodation
• There are more spacious public areas, higher
quality facilities and a greater range of
services.

15. 4 star
• 70 percent to 85 percent achievement (701 to
850 points)
• these properties are upscale in all areas
• Accommodation is refined and stylish. Service
is responsive, often including an extensive
array of facilities

16. 5 star
• 85 percent to 100 percent achievement (851
to 1,000 points)
• These properties reflect the characteristics of
luxury and sophistication
• The facilities are world class in every manner
and the meticulous service exceeds all guest
expectations

17. ACCREDITATION CYCLE
Evaluation Inspection
Approval
Approved
Releasing
Evaluation
• Registering an account
• Initial Payment
•Accomplishment of Application form
•Uploading of documents
Inspection
• Grouping by Location - Establishments for Inspection
• Endorsement to Approving Officer
Approval
• Approval of Application (Application Form and Supporting Documents)
• Forward Application to the following:
•Division Chief-AD
•Director – OTSR
•Usec-TRCRG
Releasing
• Full Payment of Accreditation Fees
• Printing of Accreditation Certificate
• Releasing of Certificate to Applicant

18. Only accredited enterprises shall be beneficiaries of
promotional, training and other programs of the Department
and its attached agencies and corporations.
Accredited enterprises shall give due preference to other
accredited enterprises in obtaining relevant services.
The Tourism Act of 2009
R.A. 9593

19. Endorsement to
COMELEC for
exemption from
liquor ban
Endorsement to NAIA
and other
Philippine airports
for issuance of
access passes
Endorsement to
MMDA for
exemption from
UVVRP (for NCR)
CURRENT INCENTIVES TO ACCREDITED
ESTABLISHMENTS

20. Endorsement to
embassies / travel and
trade associations
Priority in DOT Training
Programs
CURRENT INCENTIVES TO ACCREDITED
ESTABLISHMENTS